--- title: "ShadowHQ Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ShadowHQ Software - reviews, pricing plans, popular comparisons to other Internal Communications products and more." source_url: "https://www.capterra.com/p/265735/ShadowHQ/" page_type: "product" language: "en" --- # ShadowHQ Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) ShadowHQ ## What is ShadowHQ? A virtual collaboration platform that helps businesses coordinate their response during a cyber breach and contain the threat. Cyber attacks are not just an IT problem - collaboration should happen between Executive Leaders, Legal, Compliance, Public Relations, Sales, Marketing, the Board, etc. ShadowHQ gives everyone a single, secure place to reduce the financial and reputational risk that a cyber attack can cause. ## What is ShadowHQ used for? [Business Continuity](https://www.capterra.com/business-continuity-software/)[Collaboration](https://www.capterra.com/collaboration-software/)[Internal Communications](https://www.capterra.com/internal-communications-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $399 Other, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ShadowHQ?[Manage this product listing](https://www.g2.com/products/shadowhq/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ShadowHQ 0.0 VS. [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $399 Other, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (5,315) Value For Money 0.0 (0) Value For Money 4.5 (5,072) Customer Service 0.0 (0) Customer Service 4.6 (5,086) ## ShadowHQ alternatives [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (89)](https://www.capterra.com/p/129326/Axero/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [4.8 (119)](https://www.capterra.com/p/144958/ThoughtFarmer/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Asana](https://www.capterra.com/p/184581/Asana-PM/) [4.5 (13,703)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/184581/Asana-PM/) ## FAQs about ShadowHQ Overview ### What company size and specific industries is ShadowHQ built for? ShadowHQ targets municipal, county, and state government organizations, along with Tier 1-3 manufacturers and suppliers, utilities, telecommunications companies, healthcare providers, and emergency services. It is built for public sector and critical infrastructure organizations rather than a specific company size segment. Features and Usability ### What are the key features of ShadowHQ? ShadowHQ offers task management and blogs, along with incident management, incident response checklists, and threat response for crisis coordination. It also includes multi-channel communication tools such as chat/messaging, live chat, video conferencing, audio/video messaging, @mentions, and real-time notifications, plus document management, file sharing, and two-factor authentication. Getting Started and Support ### What training and onboarding options does ShadowHQ offer? ShadowHQ provides live online training for teams getting started. This format supports guided setup and real-time instruction from a trainer during scheduled sessions. Getting Started and Support ### What customer support options does ShadowHQ offer? ShadowHQ provides Email/Help Desk, Phone Support, and Chat for customer support. Support can cover routine questions and time-sensitive issues through these channels. ## Features AI summary Based on 21,823 Internal Communications reviews Capterra data shows that buyers of collaboration software rank the following features as their top priorities: - **Secure Data Storage** (**65%** of reviewers rated this feature as critical) - **Collaboration Tools** (**54%**) - **Document Storage** (**57%**) ShadowHQ supports all three of the features reviewers value most: **Secure Data Storage**, **Collaboration Tools**, and **Document Storage**. Together, these capabilities help teams protect sensitive information, work together more effectively, and keep files organized and accessible, allowing teams to coordinate work with greater confidence and control. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Audio/Video Messaging Record and send audio and/or video files by online message or chat Blogs Allows users to publish blogs on social site Chat/Messaging Communicate using direct chat or messages within the system Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat ShadowHQ 34 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Audio/Video Messaging: Record and send audio and/or video files by online message or chat - Blogs: Allows users to publish blogs on social site - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Crisis Management: Process of preparing for disruptive and unexpected events. - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Emergency Notification: Automatically send mass notifications or alerts for any emergency or crisis - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Incident Management: Manage and track all disruptions and incidents - Incident Response Checklists: Checklist to confirm the incident and response. - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Read Receipts: Ability to see if recipient has viewed/opened the message - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Screen Sharing: Digitally share screen view with others - Secure Data Storage: Securely stores data to prevent data loss or breaches - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - Threat Response: Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Video Conferencing: Connect with meeting participants remotely over video --- Get Advice We can help you find the software with the features you need. ## Pricing Basic $399.00 Other,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.