# Lucernex Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Lucernex the right Lease Accounting solution for you? Explore 37 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/265756/Lucernex/reviews --- Lucernex 4.3 (37) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Reviews of Lucernex Ease of use 4.1 Customer Service 4.1 ## Pros and Cons in Reviews AC Anita C Director of Real Estate ServicesRetail, 10,001+ employeesUsed the software for: More than 2 years. “The support offered by the Accruent teams and the Lucernex user community allows for constant improvement to how we use the system.“ May 8, 2025 RM Rebecca M Sr CoordinatorConstruction, 10,001+ employeesUsed the software for: Less than 6 months. “We need to be able to search not just for Store # or City, but for Landlord names, Property Management Names, Addresses of the Store or the Landlord, Development/Complex Name, etc... and that is not available.“ December 18, 2025 AK Anna K Legal Ops SpecialistRetail, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “We are still finishing up some additional advanced reports, but the system is intuitive and has handled a lot of what we were looking for.“ March 4, 2026 JS Jennette S Real Estate ManagerReal Estate, 501 - 1,000 employeesUsed the software for: 6-12 months. “The uploaders are difficult to use, the help notes are vague, the reporting filters and customizations are difficult. “ March 2, 2026 CE Charlotte E Leasing SupervisorBroadcast Media, 501 - 1,000 employeesUsed the software for: More than 2 years. “The software is so easy to use and you can easily have all the major data you need on a lease available on the Summary Page.“ March 5, 2024 MF Mark F Director, Real Estate Lease AdministrationReal Estate, 51 - 200 employeesUsed the software for: 1-2 years. “Trying to pull reports to provide specific information and not a list that runs forever is difficult and frustrating.“ December 18, 2025 AS Aaron S Manager, Real Estate Portfolio ManagementFood & Beverages, 10,001+ employeesUsed the software for: More than 2 years. “It takes a new user a lot of time to learn the system, so it is difficult to get other teams to adopt the use for data look up.“ March 4, 2026 ## Showing most helpful reviews Showing 1-25 of 37 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SH Sean H. Real estate portfolio assoc. manager Banking Used the software for: 2+ years ### "Superior Product in the market" December 18, 2025 4.0 Product is much easier to use that Tririga and does not have the errors that Tririga and other programs do. Pros Quick access to basic cost and lease information. You are able to run many types of reports with costs summarized neatly. Cons Too many subscreens and buried information. There are many instances where there are multiple areas to input information or find information making it redundant and somewhat cumbersome. Switched from [Accruent](https://www.capterra.com/p/129088/Accruent/) BIG was being phased out and Accruent made the most sense. Review Source KL Kayla L. Senior Business Analyst Retail Used the software for: 2+ years ### "TX Workshop - LX Review" May 8, 2025 5.0 My overall experience with Lx has been incredible. I have experienced and learned a lot from the platform. Pros I love that I can configure the system to fit our needs and that everything is reportable. Also, that it is a lifecycle platform that multiple teams can utilize. Cons Not a whole lot of cons but being able to report across entities more seamlessly would be amazing. Also, being able to use system admin pages with filters specific to our company instead of global would be so helpful! For example, being on the schedule template updates, I would love to be able to filter what templates I want to be updated based on our fields. Alternatives considered [Tango](https://www.capterra.com/p/146809/E-Gift-Card-Rewards-and-Incentives/) Reason for choosing Lucernex That was a very long time ago, but it was mainly the functionality in Contracts that sold us to go with LX AND the awesome ppl! :) Review Source JC Jenise C. Lease Administrator Accounting Used the software for: 1-2 years ### "Lease Admin Review of Lucernex" March 2, 2026 3.0 Pros Using the recovery tab to process reconciliations is very helpful. Having the system calculate total that are entered in and being able to process them directly to the vendor when complete is a huge help. Cons does tend to have a lot of times when it runs slowly or has technical issues that cause a delay in getting work done. Review Source MA Mustafa A. Financial Systems Manager Construction Used the software for: Less than 6 months ### "Solid choice for lease management and compliance" March 11, 2026 5.0 Overall experience has been solids especially in how it centralizes lease data and supports compliance needs. While some workflows can feel a bit rigid or require extra steps, the platform generally provides reliable performance, helpful reporting, and a structured environment. Pros stands out for its clean, intuitive interface and the way it streamline lease administration, making complex data easy to manage. We like the strong compliance tool, which helps to maintain accuracy with accounting standards. Cons The thing I liked least about is that some workflows feel overly complicated, requiring multiple steps that slow down routine tasks a bit. Review Source DB Dawn B. Lx System Administrator Management Consulting Used the software for: 2+ years ### "One Stop Shopping - Organized, Consistent, Reliable" December 18, 2025 5.0 My overall experience with Lx has been great. I have been working with the system for around 10 years and would recommend the software. It is not a perfect software, but we are able to run our business and do all the things needed within the software. Pros The flexibility of the software. I am able to adapt the pages, forms, workflows, etc. to meet my business processes/requirements. I am able to identify various solutions to a process and determine which solution best fits our needs. Other things I like are the communication tools that are available (workflows, forms, schedules, etc). Cons Reporting module and cross-table report limitations. Inconsistencies in some of the system admin pages, legacy information that should be removed or changed, terminology differences within the product. And the biggest issue is around the Ideas portal and the product roadmaps. Review Source MF Mark F. Director, Real Estate Lease Administration Real Estate Used the software for: 1-2 years ### "For the money, a disappointing and frustrating experience" December 18, 2025 3.0 For the cost, which is very expensive, I would expect this system to be easier to use, look more up-to-date, and provide many canned reports that are actually useful. Trying to pull reports to provide specific information and not a list that runs forever is difficult and frustrating. Pros It is an adequate lease management system for basic storage. The layout is somewhat easy to use once you learn the system. Cons The reporting is awful. Trying to create custom reports is nearly impossible. This system looks to have been created by IT professionals without the input of actual users. The system times out and kicks you out while reviewing documents. Overall, this is not one of my favorite database systems. Review Source RM Rebecca M. Sr Coordinator Construction Used the software for: Less than 6 months ### "Sr. Coordinator review of Lucernex" December 18, 2025 4.0 It is fairly easy to navigate to find the info I need. It would be very helpful if there was a drop-down in the top right that allowed you to choose which "View" - Contract, Facility, Location - without having to scroll within the current View to find links to the other Views. It would also be extremely helpful to have a "Summary Page" of basic, most-often-referrenced, data for each Store Pros Our accounting team says that, now that the initial kinks are worked out, it is fairly easy to pay the rent and certain types of reporting are easier. Cons We cannot SEARCH and Landlord Contact info is very jumbled or lacking! We need to be able to search not just for Store # or City, but for Landlord names, Property Management Names, Addresses of the Store or the Landlord, Development/Complex Name, etc... and that is not available. We are relying on our OLD system for this level of searching which we use on a daily basis. Review Source DA Donna A. Lease Administrator Real Estate Used the software for: 2+ years ### "Lease Administrator Review" December 18, 2025 4.0 Easy to use. When I started with my current employer, my experience from a few years before came back quite fast. Like riding a bike :) Pros Ease of use. I am able to enter payments easily and find information and documents easily. I like using the Retro payments where they show the additional payments or credits in the Expense Schedule. Now just need to see how these help with reporting. Cons The "Add Expense Schedule Tab" I previously used LX at a prior employer. You used to be able to review the rent schedule and make edits before the charges posted. If you mistype or entered something wrong, you cannot fix it before you post to the account. Then only a manager can remove the charges so you can start over. Review Source JC Juan C. Accounting Ops Manager Consumer Goods Used the software for: 1-2 years ### "Accounting Operations Manager" March 2, 2026 5.0 Overall it's better than other lease systems that I've used in the past in different companies...... Pros Easy to navigate and easy to find information for leases. Very organized. Lots of helpful fields.... Cons reporting needs some work. Sometimes the names of the reports can be misleading. Reports may also take a while. Review Source SM Sehrish M. ACCOUNTANT Accounting Used the software for: 6-12 months ### "LUCERNEX SM" March 5, 2026 5.0 Pros The layout of the screens are great, easy to navigate. I also really like the lease management of Cons There isn't anything specific in that I least like. Its a great resource for me as an accountant Review Source MS Mia S. Lease Administrator Health, Wellness and Fitness Used the software for: 1-2 years ### "daily user" December 18, 2025 4.0 Pros i'm used to it and very well versed in it - it's set up in the same way that I conceptualize commercial real estate - it's customizable to the firm Cons it glitches sometimes, i am used to them and know when they will arise though - it times out in too short of a time span Review Source AC Anita C. Director of Real Estate Services Retail Used the software for: 2+ years ### "Most Valuable Resource!" May 8, 2025 5.0 is easy to use and easy to learn. The support offered by the Accruent teams and the Lucernex user community allows for constant improvement to how we use the system. Pros I love that is configurable at the customer level. This allows us to customize the application to meet specific use cases that are unique to our business. Cons I don't see any real cons with . Everything is solvable. Review Source AS Aaron S. Manager, Real Estate Portfolio Management Food & Beverages Used the software for: 2+ years ### "Data heavy but complex for new users" March 4, 2026 4.0 I've been a user for a long time. Some companies implement well and others do not. There should be a greater involvement from Accruent to assure that companies are getting the best use possible from their products. Accruent needs to better understand the users and uses and should not charge customers to test a new product that is not yet a proven benefit. Pros It is able to cover a variety lease types and situations. While many portfolio management software's fit one type of situation or another, can adapt. Cons It is not user friendly and feels very cluttered. It takes a new user a lot of time to learn the system, so it is difficult to get other teams to adopt the use for data look up. Review Source PC Paul C. Technology Manager Retail Used the software for: 2+ years ### "Data at your fingertips if you dont mind what it looks like" March 2, 2026 4.0 As a System Admin I find that errors/bugs/defects are not solved in a timely manner. Generally ugly but I'm speaking more for our users on that. Document management is not great. I don't know how to expand on that without really digging into our process but in short, I kinda wish we had never added Documents into workflows because once a document is added within a workflow, you can never get rid of it. needs a Document Retention Management interface. Pros Depth/granularity of data manipulation is really powerful and the ability to further customize MOST data with Javascript is game-changing. However some data is not accessible in JS and that would really enhance our process if that were to expand. Cons User interface is less than desirable. Lacks some QoL seen in modern web experiences. Search is not retained which is annoying when digging through the hundreds of reports. If you click into a report and its not what you wanted, you have to enter your search term again. I wish that Invalid workflows/tasks could auto-fix themselves if for example, the project membership requirement is rectified. Review Source AK Anna K. Legal Ops Specialist Retail Used the software for: Less than 6 months ### "Great implementation experience" March 4, 2026 5.0 So far it's been a pretty positive experience. We are still finishing up some additional advanced reports, but the system is intuitive and has handled a lot of what we were looking for. Pros I like the speed of the system and support that we received during implementation. We were able to implement the system on a significant time crunch, so we received great support from \[sensitive content hidden\] and the rest of their team behind the scenes. The system is pretty intuitive to use for everyday tasks and training the team wasn't difficult. Cons Transitioning from Tririga was bit more challenging than expected since in Tririga vendors are tied to the store rather than each individual payment/recurring expense. I would like to see the vendor tied in at the store level rather than at the payment level. Alternatives considered [Tango](https://www.capterra.com/p/146809/E-Gift-Card-Rewards-and-Incentives/) Reason for choosing Lucernex Lease accounting (SOX for tango did not guarantee accurate calculations so it would have to be manual like it was in Tririga) Switched from [IBM TRIRIGA Application Suite (TAS)](https://www.capterra.com/p/250821/IBM-TRIRIGA/) Cost of upgrading to a newer version of tririga was too high and the lease accounting module. Review Source JS Jennette S. Real Estate Manager Real Estate Used the software for: 6-12 months ### "Skimming the surface" March 2, 2026 3.0 It's been okay. We use it for accounting purposes, but I would love to see it used more robustly in our company. Pros It is somewhat easy to navigate through. The user groups have been the most helpful and the communication in the monthly meetings I find helpful. Cons The look is dated. The uploaders are difficult to use, the help notes are vague, the reporting filters and customizations are difficult. The new updates are communicated, but unclear if the user company has access to them. Review Source JR Jay R. MGR of Prop Dev Store Planning and Technology Retail Used the software for: 2+ years ### "Lucernex Overall" March 2, 2026 4.0 Overall experience is very positive and most of the people we collaborate with are very helpful and eager to make a better product. Pros It is a great product in theory. There is so much potential from a database and project management perspective that it could be a super powerful tool. Cons The final execution of the product does leave a lot on the table. Small gaps in the system make it a less powerful tool. Getting changes implemented with Engineering is an awful experience. Once something is taken on by them it is just sitting in a black hole. Switched from [SLM](https://www.capterra.com/p/136318/ProSys-SLM/) At the time needed a FASB compliant system Review Source KA Kelly A. Sr. Specialist Real Estate Hospital & Health Care Used the software for: 2+ years ### "Please let us inactivate/delete old forms and workflows" December 18, 2025 3.0 I like it but I dont love it. I want to be able to inactive forms and workflows because it is just getting so messy in the system. It is getting harder and harder to work with as time goes on. Pros I like the contract management and tenanat management side of things. it is easy to abstract leasing and put the information in the system, we have a good system for that and updating contact info. Cons That you have to pay anytime you want any true customer support besides opening up a ticket that is hit or miss the emial communication is difficut sometimes a meeting is required. Review Source VG Vinni G. Senior Engineer Accounting Used the software for: 2+ years ### "One of the best and reliable Real Estate software solution" March 3, 2026 4.0 Overall experience is good whereas more interactive UI can be built which can ease users to use it. Also, it's a good real estate management tool in market. Pros Great software solution to maintain lease management and its value for money. Also have good customer support. Cons Can involve more AI features to the platform and also make UI more interactive. More features can be added in reference to make it more user friendly. Review Source KM Keith M. Director - Real Estate Transportation/Trucking/Railroad Used the software for: 2+ years ### "TP LX review" December 18, 2025 3.0 We set up LX for our Real Estate Database when I started. I've been using it since Oct 2019. It was not nearly as intuitive as the database system we used at my prior position. Pros Most of the information I need is online and easily accessible. It is an online system, so I can access the needed info from any device - I do not have to be on my work pc. Cons It is not the most intuitive system, sometimes difficult to use. Generating reports can be a challenge. Review Source KS Karthik S. Sr BSA Retail Used the software for: 2+ years ### "Happy with Lucernex" March 6, 2026 5.0 It has been smooth. System is pretty easy to understand and manage. From an admin perspective it has been smooth. Pros Customer Support and ease of use. It has been easy to use and manage. Support has been responsive and prompt. Cons For any customizations, I have to reach out to support or PS team. It will be nice if I have access to do customizations or code changes. Review Source KC Kristine C. Lucernex Specialist Food & Beverages Used the software for: 2+ years ### "Lucernex helps get the job done" October 21, 2025 5.0 Pros is VERY customizable and a great tool to lean in on for your project and contract tracing needs for milestone, amounts, and other data sets. Cons The UI could use a real face lift. Luckily, that's on the roadmap! From what I have seen, it will be more palatable for our user base. Review Source AT April T. Asset Strategy, Sr. Administrator Retail Used the software for: 2+ years ### "Lucernex Overview" March 4, 2026 5.0 Now being a proficient user of , I enjoy the features that offer the ability to view contract information all at once, by simply toggling from different tabs. Pros I really like the ability to easily create reports and add information that can then be easily exported. Cons When our company first started using , it took some time to learn the system. I felt that it could have been a bit more user friendly. Review Source KK Karandeep K. Real Estate Development Manager Restaurants Used the software for: 2+ years ### "Amongst the 1st 10 to Review this is Good!" December 18, 2025 4.0 It is a bit slow and also glitches out alot when setting up a project. There could be an option to add comments to a project Pros That you can set up a site and full project to it and works internally. The other departments are able to see and download the info. that matters Cons It's not transparent amongst all other channels or functions. Wish it had an AI aspect to it as well Review Source SA Shauna A. Sr. Real Estate Portfolio Manager Restaurants Used the software for: 2+ years ### "Lucernex is wonderful" April 15, 2025 5.0 I have been using for 6 1/2 years and it's the best leasing platform I've used. Makes my job easy. Pros This platform allows for easy access to important lease information. The readily available information makes it easy to discuss the lease with your landlords and tenants. Also the reports it generates are so helpful. There's a plethora of them. Cons I think the only thing is in some of the reports, it won't won't generate the difference in rent when rent increases midway through a year. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.