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ChildWatch

ChildWatch

4.5 (20)
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What is ChildWatch?

Great value with the features most needed by childcare businesses. Our solution combines cloud-based software service with mobile apps for PC, Mac or Mobile (iOS / Android). Featuring client billing, attendance kiosk with touchless & offline capability, messaging & events calendar, ePayments, and more. Optional CACFP claims processing functionality. FREE TRAINING, UPDATES & SUPPORT, FREE demo & a 60-day money-back satisfaction guarantee. As low as $49.95/mo.

ChildWatch Integrations

Mac, PC and Mobile
Parent engagement through the Family App.  Provides speedy check-in, ePay, messaging and more.
Family Data
Ledger Summary
Checkin Kiosk

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How much is ChildWatch?

Starting From:
$69.95 Per Month
Pricing Model: Flat Rate
  • Yes, has free trial
  • No free version
Pricing Details (Provided by Vendor):
Multiple service plan options available.

ChildWatch Features

What solutions does ChildWatch provide?

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ChildWatch Reviews

Showing 5 of 20 reviews
Overall
4.5
Ease of Use
4.3
Customer Service
4.6

Pros

  • I feel it was a good experience, I know customer service is easy to get a hold of and they respond in a timely matter.

  • Childwatch is a great value for the money and is especially great for smaller programs. Each time we had an issue it was very quickly resolved with support from the childwatch team.

  • I am a long term Childwatch client and highly recommend this product. My center is part of a larger institution and the program compliments our standalone software capabilities.

  • The program was very easy to use and get around. The tutorials are a great help.

Cons

  • Unfortunately right now childwatch is in the works of providing that. Once its up and running there is no comparison.

  • I think the biggest problem that we encountered was on the check in/out interface with parents having issues. Some of these were most likely user errors and some wifi capability issues.

  • Very poor, not intuitive and wasted my time. I canceled it and they seem not to care at all.

  • Limited program, thought it would be sufficient but it was poorly written and not supported.

Most Helpful Reviews for ChildWatch

Theresa C.
Owner
Education Management, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
January 23, 2020

"Amazing Product for a Childcare Facility!"

Overall: Fantastic!

Pros: Childwatch has been a life saver when it comes to being user friendly for staff, families and myself. My administrator staff really loves the amount of data we can provide on childwatch to give us the reports we need, as far as tracking attendance and their billing aspect on the software. The attendance feature makes sure that we are accounting for the children in our facility and billing where is needed. It also allows us to know where our children vs staff ratio needs to be for the day. Our billing feature lets us set up everything per family house hold instead of individual clients which is very time saving for our families. Also I personally love the amount of information I can submit about my staff. Anytime I have had a question and I reach out to Childwatchs support time I receive a response the day of, so no day delay is amazing!

Cons: As a child care facility we need a fully function software that utilizes CACFP functions. Unfortunately right now childwatch is in the works of providing that. Once its up and running there is no comparison!

Vendor Response

By Remarkable Systems on January 27, 2020
Thank you for your kind words. We are please to hear our software solution is working well for your business and staff. As of March 2020, the remainder of our extensive CACFP functionality will be updated to reflect the new meal patterns.
Francine Z.
Childcare Owner Operator
Education Management, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 13, 2022

"Recommend Childwatch"

Overall: As a childcare owner and operator for about 20 years with multiple locations, I have to admit the one system that kept my businesses running efficiently is Childwatch. This billing system has many features that seamlessly allows an owner to track billing, attendance, medical reocrds, meal subsidy, etc.  It also has many video tutorials that enable the user to learn the modules very easy.   I would recommend to my fellow childcare owners and directors to reach out to Childwatch and ask for demos or even a trial.   In addition, parents have their own specific portal access which is very simple to set up.  The phone version is also available for easier access.  Payments are made through the portal and automatic billing through Childwatch is simple.The cost for this system is reasonable amd affordable.   Again, I would recommend to other childcare owners and operators to use Childwatch."

Pros: Easy set up process. Organization ran more efficiently. Saved time and money. The system is secure.

Cons: I didn't really have major issues so I feel confident about this system.

Tom V.
Vice president
Education Management, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
2.0
Ease of Use
2.0
Customer Service
1.0
Features
3.0
Value for Money
3.0
Reviewer Source
Source: SoftwareAdvice
September 16, 2019

"Basic software, terrible support, no help, canceled"

Overall: Very poor, not intuitive and wasted my time. I canceled it and they seem not to care at all. Not recommended. Limited program, thought it would be sufficient but it was poorly written and not supported. Avoid.

Pros: The A/R features were somewhat useful. Sign in seems well thought out though biometrics not supported.

Cons: Support and training sucked. Paid phone support only. Had to submit written questions and wait for answers on a limited schedule. If the program crashed you were out of luck. No searchable help. Online training minimal. We had live training sessions with people who did not know the program. Program is rather simplistic yet not clear at all and I am very experienced using software, writing software, etc. Inexpensive but still not worth it. Also no connection to Quickbooks Cloud.

Reasons for Choosing ChildWatch: Seemed to be good enough though minimalist and less costly. Not even worth it.

Vendor Response

By Remarkable Systems on October 9, 2019
Thank you for providing your feedback. Sometimes reviews are constructive and provide valuable information for future buyers to make an informed decision. Other times, they are so negative one might question their accuracy & motive.... That said, we are truly sorry that your experience with our services didn't match your expectations. As you can see on other reviews, we are known for providing excellent customer service and taking ownership. We do care deeply about our customers' success with our services. We always aim to deliver a great experience and are gutted when our efforts fail. Thanks again for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn't happen again.
Luke S.
Program Coordinator
Education Management, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: SoftwareAdvice
December 20, 2019

"Childwatch review"

Overall: Again there is not a perfect software out there. Childwatch is a great value for the money and is especially great for smaller programs. Each time we had an issue it was very quickly resolved with support from the childwatch team. I have nothing but nice things to say about the software and the team of people working there.

Pros: The software is very easy to learn, use and train others to use. There are a lot of features for cost which is a great bonus when you are on a tight budget.

Cons: There is not a perfect software out there but for the cost Childwatch is a really great option. I think the biggest problem that we encountered was on the check in/out interface with parents having issues. Some of these were most likely user errors and some wifi capability issues.

Reasons for Choosing ChildWatch: We chose childwatch because it met the needs and the budget we had at the time.
Dawn L.
Director
Individual & Family Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
3.0
Customer Service
3.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
September 11, 2023

"Features"

Overall: ChildWatch is a good program for Childcare.

Pros: Lots of features.Lots of different reportsMade hourly billing easier with the daily/weekly feature. You could customize ChildWatch to your needs for child care.Training videos were very useful when starting and when updated.

Cons: I would have like ChildWatch to be more user friendly