--- title: "Hoory Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Hoory Software - reviews, pricing plans, popular comparisons to other AI Agents for Customer Support products and more." source_url: "https://www.capterra.com/p/265942/Hoorycom/" page_type: "product" language: "en" --- # Hoory Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Hoory ## What is Hoory? Hoory AI is an innovative AI-powered virtual assistant designed to streamline customer communications and overcome the challenges associated with customer service. Operating 24/7 without delays, Hoory AI ensures a flawless user experience, eliminating the frustrations commonly found in customer service interactions. This advanced tool empowers businesses to create an unparalleled customer service system, enhancing efficiency and reducing costs. Hoory AI also improves the experience for support agents with its seamless communication facilitated through a shared inbox feature. By leveraging the power of conversational AI, machine learning, and natural language processing, Hoory AI opens the gateway to the future of customer service. It automates repetitive tasks, delivers instant responses, and provides personalized experiences for customers, addressing the challenges businesses face in managing customer inquiries effectively and efficiently. ## What is Hoory used for? [Virtual Assistant](https://www.capterra.com/virtual-assistant-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $6 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Hoory?[Manage this product listing](https://www.g2.com/products/hoory-ai/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Hoory 5.0 (3) VS. [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting Price $6 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (3) Ease Of Use 4.8 (15) Value For Money 5.0 (3) Value For Money 4.4 (11) Customer Service 5.0 (3) Customer Service 4.7 (12) ## Hoory alternatives [Ada](https://www.capterra.com/p/164470/Ada-Support/) [4.7 (15)](https://www.capterra.com/p/164470/Ada-Support/reviews/) Starting price $60000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164470/Ada-Support/) [Inxide](https://www.capterra.com/p/237162/INX-app/) [4.6 (10)](https://www.capterra.com/p/237162/INX-app/reviews/) Starting price $0.80 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/237162/INX-app/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) Highest Rated [Cognigy.AI](https://www.capterra.com/p/176610/Cognigy-AI/) [4.8 (23)](https://www.capterra.com/p/176610/Cognigy-AI/reviews/) Starting price $2500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176610/Cognigy-AI/) ## FAQs about Hoory Overview ### What company size and specific industries is Hoory built for? Hoory is designed for companies of all sizes that want faster, lower-cost customer support with 24/7 instant service and less reliance on human agents. The vendor description does not name specific industries, so it appears suited to any business that manages customer service operations. Features and Usability ### What are the key features of Hoory? Hoory offers AI Copilot, chatbot, live chat, and automated responses for customer support and engagement. It also includes knowledge base management, canned responses, and chat transcript tracking, plus multi-channel communication, workflow automation, reporting and analytics, contact management, and CRM features for managing conversations and customer data. Pricing ### How much does it cost and what fees or limitations are included? Hoory starts at $6 per month per user on the Personal plan, with Startup at $16, Team at $26, and Business at $42. A free trial is available. Personal includes 1 AI Assistant and 3 Shared Inboxes, while higher plans add more assistants, inboxes, and features. Integrations ### Which third-party tools and platforms does Hoory integrate with? Hoory integrates with 4 third-party communication channels: Messenger, SMS Marketing Services, Telegram, and WhatsApp Business API. These connections cover chat and messaging platforms that support customer conversations across social, mobile, and business messaging environments. Getting Started and Support ### What training and onboarding options does Hoory offer? Hoory provides live online training, documentation, and videos to help teams get started. Live online sessions support guided setup and direct instruction, documentation offers written reference material for questions and procedures, and videos provide visual walkthroughs for self-paced learning and review. Getting Started and Support ### What customer support options does Hoory offer? Hoory provides email/help desk support, a knowledge base, and chat. No reviewer feedback is available on support quality, so user experience details such as response speed or helpfulness cannot be assessed from the catalog data alone. ## Features AI summary Based on 733 AI Agents for Customer Support reviews Capterra data shows that buyers of virtual assistant software rank the following features as their top priorities: - **Conversation Intelligence** (**36%** of reviewers rated this feature as critical) - **Speech Recognition** (**38%**) - **Natural Language Processing** (**36%**) Hoory supports **Speech Recognition** and **Natural Language Processing**, giving teams the tools to understand spoken input and respond to user requests more accurately. However, it does not offer **Conversation Intelligence**. Instead, it provides other features that reviewers also value, including **Automated Responses** (**29%**) and **AI Copilot** (**30%**), which help businesses handle routine interactions faster and provide teams with more efficient ways to manage customer conversations. Natural Language Processing 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form AI/Machine Learning 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Chatbot 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Customizable Branding 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Live Chat 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Ability to chat online in real time Transcripts/Chat History 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Hoory 47 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI: Uses AI algorithms and models to predict future cash flow trends and outcomes, based on historical data and patterns - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Management: Manage, organize, and store contact information - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Integration: Integrate with a variety of data sources, such as guest wifi, customer data platforms, visitor counters, POS systems, and third-party data sources. - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Intent Recognition: Helps understand a user's intentions/actions - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Language Detection: Identify different languages - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Product Recommendations: Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Speech Recognition: Train your system to interpret and transcribe voice messages - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 5.0 (3) 5.0 Based on 3 reviews ## Pricing Value for money 5.0 (3) Free Trial [View pricing plan details](https://www.capterra.com/p/265942/Hoorycom/pricing/) Personal $6.00 Per User,Per Month It includes: - 3 Shared Inboxes - 1 AI Assistant - Contact Management - Agent Roles, Private Notes, Email Notifications, and more Startup $16.00 Per User,Per Month It includes: - Everything in Personal Plan - 5 Shared Inboxes - 2 AI Assistants - Help Center - Multilingual Support Team $26.00 Per User,Per Month It includes: - Everything in Startup Plan - 8 Shared Inboxes - 5 AI Assistants Business $42.00 Per User,Per Month It includes: - Everything in Team Plan - 12 Shared Inboxes - 8 AI Assistants Value for money 5.0 (3) 5.0 Based on 3 reviews ## Integrations [ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Messenger](https://www.capterra.com/p/224532/Messenger/)[ SMS Marketing Services](https://www.capterra.com/p/197733/SMS-Marketing-Services/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AC Alexandru C. SEO Marketing and Advertising ### "Amazing AI Powered Assistant" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 18, 2023 Pros Its deep understanding of the industry and personalized recommendations have helped me optimize my strategies and achieve better results for my clients. The versatility of Hoory, being accessible across multiple platforms and channels, makes it a convenient tool for my business, and the friendly tone of the AI-powered assistant responses adds a personal touch to my interactions with it. Additionally, the exceptional customer support provided by the Hoory team has been outstanding, always being responsive and helpful whenever I need assistance. Cons I didn't identify any negative aspects of Hoory until now. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GS Galust S. Head of Marketing Marketing and Advertising ### "Easy to use, cost effective" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 24, 2023 It allow us to cut customer support expenses, it is easy to use and navigate and it much faster. Pros Hoory allows us to cut 37% of customer support expenses. Easy to navigate, user friendly. Cons As I was using another such apps in the time of covid, I would say that Hoory is less expensive product and does not have any bugs yet. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Anna P. Content Marketing Manager Information Technology and Services ### "Hoory rocks the customer support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 23, 2023 Hoory helped to ease the workload of around 15 team members of the CS Department. We switch to a live chat only in case of super complicated issues. Pros It workd instead of the whole support team. Cons Training process requires an extencive work, however I am sure it will get better in line with AI tech. developement. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.