--- title: "CustomGuide Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is CustomGuide the right Learning Management System solution for you? Explore 47 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/266048/CustomGuide/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- CustomGuide 4.9 (47) [View alternatives](https://www.capterra.com/p/266048/CustomGuide/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of CustomGuide Ease of use 4.9 Customer Service 4.6 ## Pros and Cons in Reviews JD James D Full Stack DeveloperComputer Software, 11 - 50 employeesUsed the software for: 6-12 months. “We appreciate how we can track progress, evaluate performance, and brand their resources with our own logo, making it a complete training solution.“ December 1, 2024 Patrick O BillerMarketing and Advertising, 51 - 200 employeesUsed the software for: 1-2 years. “Compared to other training platforms, CustomGuide makes learning more engaging for my team and helps us get the most out of our training sessions.“ February 24, 2025 Melisa M DirectorEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “Tutorials are helpful and the ability to brand material is a great way to add polished content that looks spot on for your business. “ September 18, 2025 Carla Angela N Quality Assurance AnalystComputer Software, 51 - 200 employeesUsed the software for: 1-2 years. “Everything you need for training is in one place, and the campaign builder is a standout feature.“ January 15, 2025 ## Showing most helpful reviews Showing 1-25 of 47 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tricia Q. Account Manager Hospitality Used the software for: 1-2 years ### "CustomGuide really helped us get better engagement and made onboarding a lot easier" May 13, 2025 5.0 It takes a lot of the manual work out of training. We don’t have to spend hours preparing materials or handling admin tasks since CustomGuide does most of that for us. It’s saved us time and made training a lot more efficient. Pros They offer a great variety of courses on different topics, so it’s easy to pick what fits our team’s training needs. But what we really love are the cheat sheets, they’re super handy, easy to print, and we can even add our own logo. That’s been a game changer for us. Cons Honestly, nothing. The platform itself also feels modern and really easy to use. I had no problem getting the whole team set up and navigating it smoothly. Review Source Marco Antonio E. Product Owner Computer Software Used the software for: Less than 6 months ### "A great way to stay interested in course topics" June 12, 2023 5.0 It solved great doubts that I had in my daily use at work about security and expanded my knowledge about my own area of ​​professional development. Pros I loved that you take the courses in material that you can interact with and you have no problem not learning since while you see the training you are solving tests Cons the course material is available at the time you take the tests as well as being clear and concise with real life examples with reliable material and reliable sources Switched from [Udemy Business](https://www.capterra.com/p/209689/Udemy-for-Business/) the courses did not touch the direct subject and digressed from the objective Review Source VR Verified Reviewer Director Education Management Used the software for: 2+ years ### "Great content but poor customer service" September 18, 2025 2.0 The material provided is great. The ability to add SCORM material within a LMS was quick and efficient. Tutorials are helpful and the ability to brand material is a great way to add polished content that looks spot on for your business. Updates are done quickly. The two star rating would have been a 4 star rating had it not been for such poor customer care. Pros Offers a wide range of tutorials, printed material and software cheat sheets. Staff could quickly get in and navigate that tutorials. Cons You can not assign specific courses to users. They see all available courses within the Customguide site. Customer service and dealing with CEO was less than desirable when technical issue arised. (no response to requests for help or for them to make contact with us) Switched from [MindTap](https://www.capterra.com/p/129885/CourseMaster/) Costs and having more control over which content we used. Review Source EM Erika M. Junior Accountant Construction Used the software for: 1-2 years ### "CustomGuide delivers real learning results. It’s effective and a huge time-saver!" June 7, 2025 5.0 It’s hard to find time for training, but CustomGuide makes it simple and flexible. We can build important skills for our jobs and explore new topics we’re interested in. I also like that they offer unique courses you don’t often see on other platforms. It really helps us keep learning and growing as a team. Pros For a long time, we were looking for a good platform where our team could learn skills that are actually useful for their careers. Then we found CustomGuide, which offers a wide variety of courses that really help with that. They’ve done an amazing job helping people like us discover what we’re truly interested in and giving us the knowledge to grow and improve in ways that really matter. Cons No issues or dislikes at all. CustomGuide has been very helpful for us. Have not had any concerns or issues since use. Review Source Carmela C. Billing Specialist Marketing and Advertising Used the software for: 1-2 years ### "CustomGuide Took Our Training to the Next Level" March 24, 2025 5.0 Creating our own training materials used to be a challenge, but CustomGuide’s customizable lessons have been a huge help. It’s easy to add users, and I love that we can include our company branding—especially being able to add our logo to the cheat sheets. It makes sharing training with our team so much easier and keeps everything organized in one place. Pros What I really like about CustomGuide is how flexible the courses are. It’s easy to set things up the way we need, and the support team is super responsive and friendly. The features make training smoother and more effective, and they’re always improving the platform, which is great to see. Cons So far, everything has been working well. It’s simple to use, and I haven’t run into any issues. Review Source Jai R. Video Director Entertainment Used the software for: 1-2 years ### "CustomGuide presents their training material in the best way to learn!" April 9, 2025 5.0 Before CustomGuide, we were pulling training from different sources and it was a bit of a mess. Now, everything is in one place, and that’s made a big difference. It’s saved us time, kept our training consistent, and helped my team grow their skills faster. Pros What I really appreciate about CustomGuide is how easy it makes learning—for me and for my team. The way the content is laid out just makes sense. It’s clear, practical, and sticks with you. I’ve seen my team actually enjoy the lessons, and it’s been great to track their progress without any hassle. Cons I haven’t run into anything I dislike. It’s been smooth to use from day one. If anything, I’d just like to see even more content added over time. Review Source Janeil S. Executive Assistant Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Our New Standard for Course Library and LMS!" March 22, 2025 5.0 CustomGuide saves us a lot of time. Instead of creating training materials ourselves, we use their ready-to-go courses—and we can even customize them. It helps us work more efficiently and has made a big difference in how we train and grow as a team. Pros We honestly wish we had found CustomGuide sooner—it’s such a great tool! My team and I really enjoy the courses, especially the ones on business skills and career development. The content is exactly what we need for training, and it makes learning easier and more engaging for everyone. Cons We have no complaints. Everything works smoothly and supports both individual learning and team growth really well. Review Source Hazel B. Anti Money Laundering Specialist Banking Used the software for: 1-2 years ### "Very Grateful We Found CustomGuide! Highly Recommend for Any Organization" March 10, 2025 5.0 CustomGuide has been a lifesaver for our team, saving us so much time. Instead of creating training materials from scratch, we use their customizable courses, which make learning easier and more effective for us. Overall, we are just grateful to have access to structured, easy-to-understand training that has made a huge difference in my productivity and confidence at work. Pros CustomGuide presents training in the easiest way to understand. The lessons are clear, straight to the point, and easy to follow. My team and I picked up new skills quickly without feeling overwhelmed. It’s made learning so much simpler! Cons Honestly, nothing! The platform is smooth, and the courses are well-organized. Review Source Patrick O. Biller Marketing and Advertising Used the software for: 1-2 years ### "Great Course Library and an Even Better LMS" February 24, 2025 5.0 CustomGuide makes it easy for me and my team to learn new skills without wasting time searching for good training materials. It really improves the way we learn and grow together, and it has become an important part of our team’s learning and development. Pros After using the platform, I love how easy and practical the LMS is. It’s simple to navigate, and the courses are well-organized. Compared to other training platforms, CustomGuide makes learning more engaging for my team and helps us get the most out of our training sessions. Cons So far, I have no complaints. The platform runs smoothly, and all the courses are easy to access. Review Source Carla Angela N. Quality Assurance Analyst Computer Software Used the software for: 1-2 years ### "CustomGuide is truly an all-in-one training solution!" January 15, 2025 5.0 Having an LMS, a variety of courses, and a course builder all in one place is truly exceptional. It helps our team pick up the right skills quickly and efficiently, making it an essential part of our training process. Pros Everything you need for training is in one place, and the campaign builder is a standout feature. It’s simple yet incredibly effective, making it easy to create and manage training plans in no time! Plus, their new help widget is super handy and makes support even better! Cons None at all. We’ve been using CustomGuide for years, and it’s been an excellent tool we continue to rely on and love! Review Source JD James D. Full Stack Developer Computer Software Used the software for: 6-12 months ### "Our experience with CustomGuide has been exceptional. Simple, easy-to-use, and effective!" December 1, 2024 5.0 CustomGuide is an extraordinary company in every way, operating an LMS unlike any other platform. We’ve used CustomGuide to provide training courses to all our IT specialists, track their development and learning, and get accurate reports on course progress. Pros The course library, course builder, and LMS are superb. We appreciate how we can track progress, evaluate performance, and brand their resources with our own logo, making it a complete training solution. They go above and beyond in everything they do! Cons I haven’t had any major issues. The platform runs smoothly, and the support team is always helpful and responsive. Review Source JVM Julianne Victoria M. Sales Account Executive and Trainer Hospital & Health Care Used the software for: 6-12 months ### "They have everything you need to create, manage, and train your team." October 28, 2024 5.0 CustomGuide helps us make sure everyone gets the right training and stays up-to-date. This means our team is always ready and confident in their work, which has made us more productive. Pros I'm impressed with CustomGuide's learning mode! It focuses on ensuring the learner effectively absorbs the knowledge being taught. Plus, there's a wide variety of courses to choose from. The new cheat sheets are also incredibly handy—they provide quick tips that our team can immediately apply. Courses are up-to-date and reliable! Cons So far, Nothing I can think of or I'm aware of. Review Source KD Kevin D. IT Services Brand Ambassador Information Technology and Services Used the software for: 6-12 months ### "The Best All-in-One Training Solution for eLearning" May 9, 2024 5.0 CustomGuide keeps us updated with the latest on training courses. Being able to quickly adjust to what our employees need has made my job much easier and more effective. Switching from old-fashioned paper training to CustomGuide's eLearning platform has greatly improved how we train our IT team, making our company more efficient and helping our employees improve their skills. Pros I really value how CustomGuide allows me to customize my team's learning experience to precisely what we need. The skill assessments pinpoint where we should focus our efforts, and the customizable courses align perfectly with my team's diverse learning styles. This targeted and flexible approach ensures that everyone on my team can learn in a way that suits them best. Cons I like how solid and reliable the platform is—it consistently meets our training needs. Review Source VY Vadym Y. Software developer Design Used the software for: 6-12 months ### "Great platform with great features! My team got more than we expected!" June 4, 2024 5.0 CustomGuide helps my team learn with clear and detailed training materials. Everyone, no matter their skill level, can catch up quickly. I really appreciate how we can tailor the courses to our project goals and individual needs, making the training useful for our work. Pros They offer a wide range of courses and free reference materials, from basic computer skills to project management. I love that we can customize the courses to fit our team's needs, keeping us up-to-date with the latest tech and best practices. Cons There’s nothing to dislike; CustomGuide is great. Review Source VR Verified Reviewer Director Operativo Newspapers Used the software for: I used a free trial ### "An excellent business learning platform" November 12, 2022 5.0 a pleasant user experience with ease of learning Pros The ease with which they explain things in a graphic and friendly way Cons the slowness of some classes and is sometimes repetitive Review Source AN Alberto N. Developer Program Development Used the software for: Less than 6 months ### "una herramienta muy facil e intuitiva" January 18, 2023 5.0 funciona muy bien y carga todo rapido y sin problema pero una aplicacion para celular sería una buena opcion a futuro Pros lo facil que es de usar y que no necesita ningun tipo de ayuda para usarla de manera autodidacta Cons los cursos podrian tener un contenido más a fondo y más complejo, ademas de que sería bueno la inclusion de subtitulos o close captions Review Source VR Verified Reviewer Multimedia Associate Entertainment Used the software for: 6-12 months ### "Making Online Learning Easy" January 16, 2025 5.0 CustomGuide eliminates the hassle of learning new skills by providing a seamless, organized platform. It saves time, ensures efficiency, and keeps our team aligned and productive. Pros It’s super easy to use! My team and I had no trouble finding and completing the courses assigned to us. The new feature with help articles is a big plus—it’s so convenient to get quick answers and guidance whenever we need it. Cons All the courses were easy to access, and we didn’t face any issues. Review Source CDS Christian Donne S. Google Ads PPC Specialist Marketing and Advertising Used the software for: 1-2 years ### "Top-Notch All-in-One Training Platform ✅" November 11, 2024 5.0 CustomGuide solves our company’s challenge of bringing all our training tools into one place, streamlining our process and supporting our goals. It makes it easy for our team to build skills and gain the confidence needed to succeed in our roles. Pros So many things! They make it easy to create courses, track my team’s progress, and monitor learning improvements through downloadable reports. The platform’s features, like assessments and certificates, also help make learning more engaging for my team. We’re excited to see more courses in the future—thanks, CustomGuide! Cons Everything works great! I look forward to seeing CustomGuide add even more courses in the future. Review Source DRS Danna Riza S. Customer Service Associate Logistics and Supply Chain Used the software for: 1-2 years ### "Powerful training platform with structured learning paths" November 13, 2024 5.0 The flexibility to learn at our own pace has been perfect—we don’t need extra training or in-person sessions. It’s made our team more confident and effective in our day-to-day work. Pros CustomGuide makes it easy for our team to learn essential skills like sales, communication, and business basics. The lessons are simple and get right to the point, and the interactive parts make learning practical. It’s been a valuable tool for boosting our team's skills and confidence, and we really appreciate how user-friendly it is. Cons Nothing at all. The platform is organized well, the content is solid, and I hope it stays this good. Review Source VR Verified Reviewer Business Development Specialist Accounting Used the software for: 6-12 months ### "Exceeding Our Expectations for a Course Library and an LMS!" September 5, 2024 5.0 Before CustomGuide, we were struggling to keep up with new techniques and constantly learn new things in our fast-paced industry. CustomGuide has solved that by giving us easy access to ongoing training. This has not only improved our sales tactics but also boosted our confidence in using new digital tools. Pros One of the things I really value about CustomGuide is its wide range of courses. My team chose it because they could select exactly what they wanted to learn, covering everything from business skills and communication to sales techniques and tools. Cons None. CustomGuide meets all our needs and consistently adds relevant new courses. Review Source Burt E. Group Leader Real Estate Used the software for: 6-12 months ### "Most Efficient Way to Elevate Team Learning and Performance!" April 12, 2024 5.0 Before CustomGuide, learning new tools was a slow process for us, taking weeks or even months. Now, training with CustomGuide has sped things up significantly. It suits all learning styles in our team, turning what used to be a lengthy process into a quick and efficient one. Our work has improved, meetings are more focused, and we're all feeling more confident and capable. It's been a big help. Pros Using CustomGuide has been a game changer for us. I love how simple and clear the materials are. The Quick Reference Guide is a big hit with my team; it's perfect for a quick catch-up before meetings or when we're learning something new. It's easy to use and really fits well with everyone's different learning speeds. Cons Honestly, I can't say there's much I don't like. But I'm always excited for new things, so more courses in the future would be great. Review Source Almarie E. COLLEGE INSTRUCTOR Education Management Used the software for: 1-2 years ### "CustomGuide is a valuable tool for Higher Education!" September 3, 2024 5.0 CustomGuide helps me manage and support a large number of students. Before using it, I had trouble identifying which students needed extra help with difficult topics. Now, I can quickly see who’s struggling and provide the right resources to help them improve. This has made my teaching more effective, boosted student engagement, and improved their overall performance. Pros CustomGuide is a great tool for teaching in higher education. They allow me to track student progress efficiently and provide personalized support based on individual performance. This has made it easier to integrate the platform into my curriculum and address diverse student needs effectively. Cons There’s nothing to dislike n CustomGuide Review Source Ron V. Social Media Manager Marketing and Advertising Used the software for: 6-12 months ### "My Team’s Performance Has Improved So Much Since We Started Using CustomGuide" August 27, 2024 5.0 We don’t have a dedicated training team to manage learning and development, so discovering CustomGuide has been a huge relief. Their LMS, courses, and skills assessments have allowed us to build our own training programs. My team has been so grateful, and they genuinely enjoy using CustomGuide’s courses. Pros Professional development has been a challenge for my team, especially in a constantly evolving field like marketing. However, since we started using CustomGuide, their courses have significantly helped us improve our knowledge and skills, particularly through their soft skills training. Cons None for now. We’ve found CustomGuide incredibly useful in so many aspects of training and development. Review Source Oleksii P. Project Manager Information Technology and Services Used the software for: 6-12 months ### "My Go-to Platform for Professional Development!" April 17, 2024 5.0 CustomGuide has really helped us speed up how fast new team members get up to speed with our work. It's also great for keeping everyone current with the latest technologies and methods. Overall, it’s making our work life a lot easier and helping us do better in our projects. Pros As a Project Manager, I really appreciate how CustomGuide's courses are tailored to fit exactly what we need in our IT projects. It's like they know what challenges we face and offer the right tools and training to help us out. The courses are interactive and direct, making it easy for everyone on my team to pick up new skills quickly, which is a huge plus for us. Cons I think CustomGuide could improve by expanding their IT courses to include more advanced topics. Review Source Dannah R. Accounting Assistant Health, Wellness and Fitness Used the software for: 6-12 months ### "Simple, concise, and informative interactive videos!" February 23, 2024 5.0 Learning at my own speed, when I can, has been really great. I'm more confident at my job now, and I feel like I can keep up with new changes in the software we use. Pros The lessons are simple to follow, and they feel like they're made just for someone like me. I was new to QuickBooks and not great with Microsoft tools, but the courses helped me a lot. They let me learn at my own pace, which was perfect because I work full time and can't spend hours studying. The short videos and practice tasks were just right for getting the hang of things without feeling overwhelmed. Cons So far, my experience with CustomGuide has been entirely positive. 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