--- title: "Rafiki AI Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Rafiki AI Software - reviews, pricing plans, popular comparisons to other Conversation Intelligence products and more." source_url: "https://www.capterra.com/p/266177/Rafiki/" page_type: "product" language: "en" --- # Rafiki AI Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Rafiki AI ## What is Rafiki AI? Rafiki AI is a cloud-based sales intelligence platform that records, transcribes, and analyzes sales conversations across video and phone channels. It helps sales teams track deals, coach reps, and keep CRM records up to date without manual data entry. Sales leaders and managers use it to review call performance, monitor deal health, and identify at-risk opportunities across their pipeline. Account executives and SDRs benefit from automated call summaries, follow-up email drafts, and real-time coaching feedback tied to their actual conversations. Core features include call recording in 50-plus languages, CRM sync with Salesforce, HubSpot, Zoho, and Pipedrive, AI-generated reports, natural language pipeline search, role-play simulations, and an AI SDR for outbound prospecting. Rafiki AI suits small to midsize sales teams, startup founders, and high-growth revenue organizations. ## What is Rafiki AI used for? [Sales Engagement Platform](https://www.capterra.com/sales-engagement-platform-software/)[Sales Coaching](https://www.capterra.com/sales-coaching-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Rafiki AI?[Manage this product listing](https://www.g2.com/products/rafiki-ai/claim_requests/new?auto=true) ## Rafiki AI Overview Updated September 2026 AI summary Rafiki AI is a cloud-based sales engagement platform designed for businesses of all sizes, offering tools for conversation intelligence, sales coaching, and sales forecasting. It automates sales processes, manages communications and calendars, and provides reporting and analytics. Notably, it includes generative AI, performance management, and strategic planning features, supporting deployment across major operating systems. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Rafiki AI 0.0 VS. [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $19 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.0 (306) Value For Money 0.0 (0) Value For Money 4.0 (208) Customer Service 0.0 (0) Customer Service 4.1 (231) ## Rafiki AI alternatives [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Outreach](https://www.capterra.com/p/159318/Outreach/) [4.4 (311)](https://www.capterra.com/p/159318/Outreach/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/159318/Outreach/) Highest Rated [Gong](https://www.capterra.com/p/157969/Gong-io/) [4.8 (561)](https://www.capterra.com/p/157969/Gong-io/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/157969/Gong-io/) [Clari](https://www.capterra.com/p/194117/Wingman/) [4.7 (314)](https://www.capterra.com/p/194117/Wingman/reviews/) Starting price $1080.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/194117/Wingman/) ## FAQs about Rafiki AI Overview ### What company size and specific industries is Rafiki AI built for? Rafiki AI is designed for SMBs, mid-market companies, and enterprise organizations, especially sales and customer success teams. It fits SDRs, AEs, managers, RevOps, and enablement leaders that need call intelligence and coaching without six-figure contracts. No specific industry is named, so its target spans general business teams. Features and Usability ### What are the key features of Rafiki AI? Rafiki AI offers CRM and generative AI, plus conversation intelligence features such as automatic transcription, speech-to-text analysis, call recording, and call reporting. It also includes activity dashboards, reporting and analytics, alerts and notifications, calendar management, workflow management, and third-party integrations for sales teams and communication management. Integrations ### Which third-party tools and platforms does Rafiki AI integrate with? Rafiki AI connects natively to Zoom Workplace. Getting Started and Support ### What training and onboarding options does Rafiki AI offer? Rafiki AI provides webinars, documentation, and videos to support team training. Webinars offer live or scheduled instruction, documentation gives written reference material for setup and use, and videos support visual, self-paced learning for users reviewing product features and steps. Getting Started and Support ### What customer support options does Rafiki AI offer? Rafiki AI provides email/help desk, FAQ/forum, knowledge base, and chat support. These channels give users multiple ways to find answers or contact support, with the help resources centered on self-service and direct messaging options. ## Features AI summary Based on 611 Conversation Intelligence reviews Capterra reviewers highlight these as the top features buyers look for in a Sales Engagement Platform: - **Lead Generation** (**61%** of reviewers rated this feature as critical) - **Communication Management** (**49%**) - **Campaign Management** (**48%**) Rafiki AI includes **Communication Management**, which helps sales teams keep outreach organized and maintain consistent contact with prospects. However, it does not include **Lead Generation** or **Campaign Management**. Instead, it offers **Workflow Management** (**43%**) and **Reporting/Analytics** (**37%**), which can help teams manage sales processes more efficiently and track performance over time, providing teams with better visibility into activity and results. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automatic Transcription Use AI to convert voice into text automatically Business Process Automation Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Calendar Management Track and manage schedules and meetings via an integrated calendar Rafiki AI 38 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Automatic Transcription: Use AI to convert voice into text automatically - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Conversation Intelligence: Recording, transcription, and analysis of sales calls for the purpose of training and generating insights - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - For Sales Teams/Organizations: Caters to sales teams - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Graphical Data Presentation: Visual representation of data using various graphical elements such as charts, graphs, maps & other visual aids - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Onboarding & Training: Process of training new hires by providing them with sales tools and knowledge needed to complete the job - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Screen Recording: Record and save a video file of what is happening on a computer screen - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - Speech-to-Text Analysis: Analyze, correct, and monitor speech for transcriptions or recordings - Strategic Planning: At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Video Conferencing: Connect with meeting participants remotely over video - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Basic $19.00 Per User,Per Month ## Integrations [ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.