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TechSee enables call centers in Japan to send SMS text messages to clients experiencing issues. The browser-based visual support tool features an image-sharing solution that allows customers to capture a picture of their problem with a smartphone camera. The clients may visually explain their concerns to customer support personnel and receive guidance through every step using guide functions, like pointers and magic markers that utilize AR technology. It also bridges the communication gap between customers and operators, increasing customer satisfaction. The platform helps entities perform various tasks, such as troubleshooting, billing operations, and product explanations.
Provider
Collabos Corporation
Located In
Japan
Deployment
Cloud, SaaS, Web-Based
Training
Live Online, Documentation
Support
Email/Help Desk, FAQs/Forum, Phone Support
TechSee suits contact centers and customer service personnel of Japan-centered corporations. It serves small to midsize entities and established organizations.
Content Source: TechSee
Green rating bars show the winning product based on the average rating and number of reviews.