# OPERA Cloud Property Management Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about OPERA Cloud Property Management Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more. Source: https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management --- # OPERA Cloud Property Management Software Review 2026: Features, Integrations, Pros & Cons Last updated on January 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) OPERA Cloud Property Management ## What is OPERA Cloud Property Management? Web-based PMS solution that comes with over 30 preconfigured tiles focusing on the front desk, revenue, inventory, and more. With centralized profiles and guest data, hotel managers can quickly create personalized experiences for every guest and make sure all properties are running smoothly with dashboards that show occupancy rates, net revenues, and more. ## What is OPERA Cloud Property Management used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Reservations](https://www.capterra.com/reservations-software/)[Property Management](https://www.capterra.com/rental-property-management-software/) Top alternative Featured Overall rating Based on 67 user reviews Reviews sentiment Positive 58% Neutral 15% Negative 27% Pros & cons Comprehensive hotel operations platform Unreliable and slow support ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OPERA Cloud Property Management?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.oracle.com/&name=OPERA Cloud Property Management) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OPERA Cloud Property Management 3.6 (67) VS. [4.8 (1,575)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.6 (67) Ease Of Use 4.6 (1,575) Value For Money 3.3 (55) Value For Money 4.6 (1,502) Customer Service 3.2 (61) Customer Service 4.7 (1,543) ## OPERA Cloud Property Management alternatives [4.6 (405)](https://www.capterra.com/p/135751/eZee-Absolute/reviews/) Starting price $23.86 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (476)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.5 (1,309)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (217)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/alternatives/) ## FAQs about OPERA Cloud Property Management Overview ### What problems does OPERA Cloud Property Management solve? OPERA Cloud Property Management solves fragmented hotel operations by centralizing reservations, check-in and checkout, housekeeping, service orders, room inventory, events, and reporting in one system. Front desk teams, housekeeping, managers, and finance leaders use it to prevent overbookings, speed issue resolution, automate scheduled reports, and maintain real-time visibility across departments. Answer based on 28 reviews Overview ### Which roles and teams benefit most from OPERA Cloud Property Management? OPERA Cloud Property Management is most used by hotel operations leaders, front desk teams, revenue managers, and finance staff. General managers and directors oversee property performance, reception and reservations teams manage check-ins and guest service, revenue teams optimize rates and inventory, and finance or IT managers support billing, reporting, and system administration. Answer based on 62 reviews Overview ### What company size and industries is OPERA Cloud Property Management built for? OPERA Cloud Property Management is for hotel and property managers, with strongest use among small businesses at 48% and the hospitality industry at 82%. It also serves midsize businesses at 34% and enterprises at 18%, with limited adoption in computer software and IT services, each at 3%. Answer based on 67 reviews Features and Usability ### What are the key features of OPERA Cloud Property Management? OPERA Cloud Property Management includes core hotel management features like reservations management, front desk management, room booking, and billing and invoicing. Differentiating capabilities include customizable reports, real-time reporting, housekeeping management, and third-party integrations such as channel management, GDS/OTA integration, and connections to POS and finance systems. Answer based on 33 reviews Limitations ### Does OPERA Cloud Property Management have bugs or performance issues? OPERA Cloud Property Management has recurring performance and stability issues that many hotels find frustrating during daily operations. Common complaints include slow login, downtime, freezing screens, browser crashes, pop-ups, printer disconnects, duplicate records, and internet dependence, although some experienced users report few problems once the system is configured and running normally. Answer based on 21 reviews Getting Started and Support ### How easy is it to onboard and train a team on OPERA Cloud Property Management? OPERA Cloud Property Management offers in-person training, videos, and documentation, which helps new team members learn core front-desk tasks fairly quickly. Reviewers say receptionists and staff with PMS experience onboard faster, while admins, configurators, and nontechnical users often need more time because menus, setup, and workflows can feel complex. Answer based on 27 reviews Getting Started and Support ### What customer support options does OPERA Cloud Property Management offer, and how do users rate the experience? OPERA Cloud Property Management offers email/help desk, FAQ/forum, knowledge base, phone support, and 24/7 live representative support. User experience with support is mixed: some describe cooperative teams and improving service, but many report long hold times, slow escalations, delayed updates, unresolved tickets, and inconsistent help quality. Answer based on 33 reviews Features and Usability ### Is OPERA Cloud Property Management easy to use? OPERA Cloud Property Management feels easy to use for many hotel teams, especially after initial training and daily practice. Front desk staff, supervisors, and teams moving from older OPERA versions often find reservations, check-in, reporting, and guest management straightforward, though the many functions, busy screens, and slow login times can make learning harder. Answer based on 23 reviews Features and Usability ### How good is the OPERA Cloud Property Management interface? OPERA Cloud Property Management offers a clear interface for core hotel tasks, but the experience feels mixed across different properties. Many hospitality teams like the centralized layout for reservations, check-in, checkout, housekeeping, and inventory, while others find menus cluttered, navigation clunky, customization limited, and some integrations or pop-ups disruptive during guest service. Answer based on 17 reviews ## Pros and Cons Comprehensive hotel operations platform 80% positive reviews out of 25 Most reviewers indicate hotel management covers all hospitality needs, streamlines operations, and supports seamless departmental coordination. Unreliable and slow support 77% negative reviews out of 26 Most users report customer support is difficult to reach, slow to resolve issues, and often unhelpful. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reservations Management 4.5 (11) 54.55% of 11 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Front Desk Management 3.9 (10) 40.00% of 10 reviewers that rated this feature as important or highly important Check guests in and out, issue key cards, schedule wake up calls, or other requests Online Booking 4.7 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Inventory Management 4.3 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Housekeeping Management 5.0 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff Billing & Invoicing 4.0 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers OPERA Cloud Property Management 55 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, manage, and send invoices or bills to customers Setting up the amount/charge for per hour of work by a company or professional Create, update, and manage bookings, itineraries, and reservations Keep notes on the specifics of a reservation including customer information and special requests Accounting functionality within the system, not requiring integration with third-party tools Track and manage schedules and meetings via an integrated calendar Manage catering operations/processes Manage various distribution channels, build relations with channel partners, and track their performance AI-based platform which conducts a conversation via auditory or textual methods Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Track products that are for sale at a reduced price or part of coupon promotions Pre-made examples and templates for emails Long term accommodation for guests Designed for vacation rentals Check guests in and out, issue key cards, schedule wake up calls, or other requests Global distribution system used by online travel agencies to track availability and manage reservations The ability to reserve times in groups. Capture guest experience at a granular level and utilize data to deliver tailored services Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff Track and manage inventory levels to maintain proper supply Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Manage, maintain and track the performance of assets and equipment Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and handle various international currencies Manage and support multiple languages Manage and support multiple locations More than one location Book meetings and appointments through a website or digital platform Accept, record, and reconcile financial transactions Design, communicate, and distribute incentives to perform a specific action Track/optimize rates in relation to usage Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Monitor sales and make necessary adjustment in order to increase demand and revenue Track and monitor reviews of products or services Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held One location Train your system to interpret and transcribe voice messages Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Get Advice We can help you find the software with the features you need. Features 3.7 (67) 3.7 Based on 67 reviews ## Pricing Value for money 3.3 (55) ### Starting price Free trial not available Value for money 3.3 (55) 3.3 Based on 55 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.2 (61) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.2 (61) 3.2 Based on 61 reviews ## User reviews Overall rating 3.6 Based on 67 reviews Filter by rating 5(27) 4(12) 3(10) 2(7) 1(11) Mentioned topic Sorted by most recent TM Tom M. Software Consultant Computer Software ### "Intergration to Opera cloud Property management" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 February 18, 2026 A very gentle learning curve especially for those moving from the on-premise version of the system. Nice work by the Oracle team Pros The user friendly interface especialy on the interface module that links/integrates with vasatile vendor products Cons The product is relatively new and is not completelt free of bugs. From time to time users have to contend with downtime as maintenace rollout bug fixes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JG JORGE G. VP Operations Hospitality ### "OPERA the most popular" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 February 17, 2026 Overall, my experience with OPERA Cloud PMS was positive—it’s a solid, modern upgrade from traditional on‑premise systems, and once the team adapts, it provides an efficient, centralized platform for managing hotel operations despite a few performance and usability quirks. Pros What I appreciated most about OPERA Cloud PMS was its accessibility and modern interface; being cloud‑based made it easy to use from anywhere, and real‑time updates across departments helped streamline daily operations and reduce communication gaps. Cons What I liked least was the occasional slow performance in the browser, along with limited customization and a learning curve that required extra staff training, especially when workflows didn’t feel immediately intuitive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GP Giovanni P. IT Manager Hospitality ### "The PMS by standard on the industry" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 26, 2025 On the Team members' side, it is very useful as long as it is correctly configured. On the configuration side, it can be tricky to understand, but when you get it, it is easy enough. Pros It has everything needed for Hotel Management, and it can be integrated with most any hotel-related software, like reservations, POS, marketing, sales, guest communication, rooms housekeeping, engineering, ticketing systems, finance, payroll, etc Cons The cost is excessively high. Installation, support, integrations, everything. And the timing is not always great. If you need something not included it can be impossible to add or customize. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Manager Hospitality ### "Powerful cloud based system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 5, 2025 This is indeed a user-friendly product that offers value for money. I recommend it for individuals looking for overall management of systems and multiple areas within those systems. Pros I like the fact that you can access it from anywhere; the flexibility it offers is perfect for people on the go. I also like that you can integrate other systems into it, such as event and restaurant management systems. To date, the security has not been an issue. and customer service is above average. Cons It can be very slow at times, the access could use more one-click tabs instead of having to make two to three clicks to get to where you want to go. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KH Kasi H. Front Desk Manager Hospitality ### "Once you get used to it, You will love it" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 9/10 August 30, 2025 It is a good system. It is very user friendly so it's easy to train new hires. And like I mentioned in the pros it has everything you need to keep your hotel running strong. As long as you can deal with the quirks here and there. Pros It is very easy to access and less tech hassles. You don't need a bunch of computers and servers in a the back room. That really saves money on tech equipment and call to the IT guy. It is a complete system that helps with all parts of running a hotel from checking people in and out and managing room inventory Cons It was really difficult to get it to work with Shopify. Normally between my GM and myself we are good at getting software up and going but we had to call in professionals to help us with this. And it is a little more pricey than other hotel management software. And I cannot stress this enough, You have to have a strong and reliable Internet service or you will deal with a very slow system that will crash a lot. And if that happens the customer service is horrible. Be prepared to be on hold for a long time. Everytime Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Banquet Sales Executive Hospitality ### "Event Management for Opera" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 31, 2025 It's an amazing software as it helps with room and event management. You can have one account for both accomodations and event. Pros I like how it helps streamline reservations as well as options to put in information for other departments for event management. It also notifies you on upcoming events so as to enable you know what to work on. Also you can manage all your customers in one software which is cost effective as you don't need different software. It also helps with knowing what credit each customer has. It is secured as anyone without access won't be able to see these information. Cons Software can be incredibly slow. And also it accepts duplicates and doesn't prompt you of this so there's usually repetitive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 6, 2025 Thank you for the positive review of OPERA Cloud Sales & Events Management. We are glad you see value in the solution. If you ever need assistance on something, please reach out to us at OracleHosp\_ww@oracle.com. JC Jorge C. Manager Hospitality ### "The worse upgrade since windows Milenium" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 1.0 1.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 June 15, 2025 Pros A 5 year old can use it. This system just assumes you are an idiot and overly explains every little thing, this in turn make the screen full of useless information. Cons No shortcuts and you have to process 5000 clicks more than in V5. Everything is overly explained and has in Opera V5 you could have all the relevant information required to do a check-in in one screen, in here you have to click in 5 different windows until you gather all the data. The mandatory 2 step autentication is horrible and you end up having the most awkward 2 minutes of your life when you are trying to use your computer in front of a guest, but now besides placing your password, you have to wait 2 minutes for a code to login. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AJ Alin J. Manager Computer Software ### "Useful in travels " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 19, 2024 Since I’m using Opera Cloud Property Management, my quality travels are improved making me to have good experiences. Pros The most I like about Opera Cloud Property Management is that easily to learn using the platform, is easy to make changes and correct the issues, offers and integrated payment allowing me to speed up the payment. Cons The least I like about Opera Cloud Property Management is that I need to depend the connection of the Internet which once Internet loss incident happens. Another thing that I don’t like about this platform is the system slowly, some reports are long to run. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JW Jessica W. Sales executive Events Services ### "Useful programme for property management" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 27, 2023 Good programme but has some glitches occasionally Pros The diary functionality is perfect for managing properties. It is also very handy to be able to manage multiple properties without having to switch between them. Cons Pulling reports function can be very slow. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Sharon S. controller Hospitality ### "I would not recommend" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 April 7, 2023 Terrible, Pros The Opera cloud looks good but beware ---- Opera V5 version does work Cons Opera Cloud has created more work , and hiring more staff , feels like the hotel has taken a 2 steps backwards in time - the hotel switched over from V5 to cloud -terrribleOpera cloud support -is very limited -majority of the time opera staff don't even know how to fix the many issues we have - basic one is being able to send folios via email , can't adjust off postings, can't late charge guests, etc Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Hostaway vs OPERA Cloud Property Management](https://www.capterra.com/compare/152433-266207/Hostaway-vs-OPERA-Cloud-Property-Management) [Cloudbeds vs OPERA Cloud Property Management](https://www.capterra.com/compare/158839-266207/Cloudbeds-vs-OPERA-Cloud-Property-Management)