# OPERA Cloud Property Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is OPERA Cloud Property Management the right Hospitality Property Management solution for you? Explore 67 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/reviews --- OPERA Cloud Property Management 3.6 (67) [View alternatives](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 15th, 2026 # Reviews of OPERA Cloud Property Management Ease of use 3.6 Customer Service 3.2 ## Pros and Cons in Reviews Comprehensive hotel operations platform 80% positive reviews out of 25 Most reviewers describe hotel management as efficient, covering all hospitality needs from reservations to reporting. Unresponsive and slow support 77% negative reviews out of 26 Most users report customer support as unhelpful, slow to respond, and difficult to reach for issue resolution. ## Showing most helpful reviews Showing 1-25 of 67 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Salah Uddin R. Asst. Manager- Sales Hospitality Used the software for: 6-12 months ### "User friendly and great supportive for a Hotel " August 30, 2020 5.0 I would like to say it very user friendly and easy to learn. I would like to suggest those who are wanted to switch the PMS, they can switch by Oracle Hospitality Property Management. Also I would say their support team are very much cooperative. Pros I started my career from front office department and this is my first PMS in my career. First I would like to introduce this PMS are very much user friendly and easy to learn. The most attractive features are folio management system and alerting system, For an example If I keep any massage for a particular guest or arrival guest, whenever I go to his or her room in the system, the message come out. Cons I like the most features of Oracle Hospitality Property Management . But I would like to suggest that need to implement the system in online base. Like my manager can check everything though the online access from the home. Review Source VR Verified Reviewer Banquet Sales Executive Hospitality Used the software for: 2+ years ### "Event Management for Opera" July 31, 2025 5.0 It's an amazing software as it helps with room and event management. You can have one account for both accomodations and event. Pros I like how it helps streamline reservations as well as options to put in information for other departments for event management. It also notifies you on upcoming events so as to enable you know what to work on. Also you can manage all your customers in one software which is cost effective as you don't need different software. It also helps with knowing what credit each customer has. It is secured as anyone without access won't be able to see these information. Cons Software can be incredibly slow. And also it accepts duplicates and doesn't prompt you of this so there's usually repetitive. Review Source Response from Oracle August 6, 2025 Thank you for the positive review of OPERA Cloud Sales & Events Management. We are glad you see value in the solution. If you ever need assistance on something, please reach out to us at OracleHosp\_ww@oracle.com. TM Tom M. Software Consultant Computer Software Used the software for: 1-2 years ### "Intergration to Opera cloud Property management" February 18, 2026 3.0 A very gentle learning curve especially for those moving from the on-premise version of the system. Nice work by the Oracle team Pros The user friendly interface especialy on the interface module that links/integrates with vasatile vendor products Cons The product is relatively new and is not completelt free of bugs. From time to time users have to contend with downtime as maintenace rollout bug fixes Review Source JG JORGE G. VP Operations Hospitality Used the software for: 2+ years ### "OPERA the most popular" February 17, 2026 4.0 Overall, my experience with OPERA Cloud PMS was positive—it’s a solid, modern upgrade from traditional on‑premise systems, and once the team adapts, it provides an efficient, centralized platform for managing hotel operations despite a few performance and usability quirks. Pros What I appreciated most about OPERA Cloud PMS was its accessibility and modern interface; being cloud‑based made it easy to use from anywhere, and real‑time updates across departments helped streamline daily operations and reduce communication gaps. Cons What I liked least was the occasional slow performance in the browser, along with limited customization and a learning curve that required extra staff training, especially when workflows didn’t feel immediately intuitive. Review Source GP Giovanni P. IT Manager Hospitality Used the software for: 2+ years ### "The PMS by standard on the industry" December 26, 2025 4.0 On the Team members' side, it is very useful as long as it is correctly configured. On the configuration side, it can be tricky to understand, but when you get it, it is easy enough. Pros It has everything needed for Hotel Management, and it can be integrated with most any hotel-related software, like reservations, POS, marketing, sales, guest communication, rooms housekeeping, engineering, ticketing systems, finance, payroll, etc Cons The cost is excessively high. Installation, support, integrations, everything. And the timing is not always great. If you need something not included it can be impossible to add or customize. Review Source KH Kasi H. Front Desk Manager Hospitality Used the software for: 6-12 months ### "Once you get used to it, You will love it" August 30, 2025 3.0 It is a good system. It is very user friendly so it's easy to train new hires. And like I mentioned in the pros it has everything you need to keep your hotel running strong. As long as you can deal with the quirks here and there. Pros It is very easy to access and less tech hassles. You don't need a bunch of computers and servers in a the back room. That really saves money on tech equipment and call to the IT guy. It is a complete system that helps with all parts of running a hotel from checking people in and out and managing room inventory Cons It was really difficult to get it to work with Shopify. Normally between my GM and myself we are good at getting software up and going but we had to call in professionals to help us with this. And it is a little more pricey than other hotel management software. And I cannot stress this enough, You have to have a strong and reliable Internet service or you will deal with a very slow system that will crash a lot. And if that happens the customer service is horrible. Be prepared to be on hold for a long time. Everytime Review Source VR Verified Reviewer Manager Hospitality Used the software for: 1-2 years ### "Powerful cloud based system" September 5, 2025 5.0 This is indeed a user-friendly product that offers value for money. I recommend it for individuals looking for overall management of systems and multiple areas within those systems. Pros I like the fact that you can access it from anywhere; the flexibility it offers is perfect for people on the go. I also like that you can integrate other systems into it, such as event and restaurant management systems. To date, the security has not been an issue. and customer service is above average. Cons It can be very slow at times, the access could use more one-click tabs instead of having to make two to three clicks to get to where you want to go. Review Source James P. Director of Operations Used the software for: 2+ years ### "Absolutely the worst piece of software and the worst company to deal with!!!" November 9, 2017 1.0 None Pros Without proper customer support any possible benefits to using their software are negated. I literally like NOTHING about his software. It's a giant money pit. Cons For well over 2 years we've been using the Micros Opera Xpress hosted PMS (now Oracle Xpress). Initially the software wasn't great (we didn't find out until after we had been promised access from tablets and mobile devices that it was a Java program that won't run on anything except Windows Explorer) and the training was definitely sub-par, however, Micros at least had decent support and you didn't wait at least half an hour to talk to a support rep. Once Oracle took over it went from mediocre to absolute torture. The platform is slow, the customer service is abysmal (they always tell you they can't help you because it's hosted and the hosting team will need to look at it and they never get back to you) and features we initially paid for are no longer accessible because Oracle decided they weren't completely secure on their hosted platform and rather than fix the problem they just disabled functionality altogether. We have literally had support tickets open for months and some portion of the system goes offline at least once a month. On top of all this, they want to nickel and dime you for everything. They literally don't allow you to edit your own forms but they are happy to charge you to edit them, meanwhile you are paying a fortune for the platform and for nonexistent support. For 2017 my primary goal is to get both our hotels off the platform and we will never use another Oracle product again. Good riddance to bad rubbish!! Review Source Response from Oracle November 13, 2017 Hello, James - Thank you so much for your honest review. We have forwarded this information to support escalation and to sales, and someone will be reaching out to you as soon as possible. Thanks! --Oracle Marketing Rodney J. A/R Manager Hospitality Used the software for: 2+ years ### "Steer Clear from Opera V9 " August 14, 2019 1.0 My Overall Experience, as an everyday Oracle Opera Cloud user - I continue to feel that Oracle sold us an un-function-able and Unfinished product. Opera Support - Continues to fail on simple instruction such as returning a phone call and providing updates with service updates. It's make you feel as your Opera issues are being swept under the run and forgotten about. Pros None of it. - Even the training program they provide is different from 'Live'. V-9 is an unfinished and un-function-able product. Cons Been using Opera for over 15 years. No longer 'friendly' and too clicky. Reason for choosing OPERA Cloud Property Management Oracle bought Opera and then try to make it better but it's totally the opposite. It's 20 X worse. You should add a list of side effect when this purchase is made. (Please include irritation & headache) Review Source Response from Oracle August 16, 2019 Hello, Rodney - thank you for your honest review - we appreciate your feedback. We are very sorry to hear about this issue and your negative experience with Oracle, and we will be reaching out to you as soon as possible. Thank you for your patience! --Oracle Marketing Nguyen T. Housekeeping Hospitality Used the software for: 1-2 years ### "Oracle OPERA PMS Review: Great software for Hotels" April 25, 2021 5.0 I can create a new report. If I feel that the report is not good, I can come back to correct it at any time. For example: I can create a report that extracts the client's email or telephone number. Pros Centralized information - Easily to use for staff - Lots of options to get all the guests information in one place - Good for reports and statistics Cons We can't use any browser, but only IE which is no longer supported. Will be great if we can use chrome of edge. Opera is an expensive software and if we can use it in mobile phones could be good. Review Source Response from Oracle April 27, 2021 Thank you for your review! We appreciate your feedback. RS Ravi S. Front Office Supervisor Hospitality Used the software for: 2+ years ### "Highly Recommended By Personal Experience" August 6, 2021 5.0 Overall Opera is Master of all other software. Nothing can be compare with it. From my personal experience I have no doubt on it. Pros I am using Oracle PMS more than 4 years . Currently I am working as a Front Office Supervisor In a International Hotel Group. And i have never find any problem or difficulty on this. And also it make so easy and understandable for new joiner. Anyone can learn & understand easily. The interface is so user friendly. It always allow staff to create reports as per the requirement. As a Night Auditor I always had to create a lots of report for everyone and this software make these things so easy and also save times. This always help in payment process at check in & check out. Cons No major issues with the system. Only sometime it automatically change the new reservation room type but if you know it very well then its easy. Overall its a great software which we always like to work with. Review Source AG Austin G. Assistant Manager Hospitality Used the software for: 2+ years ### "Decent Product, Horrible Customer Support" November 19, 2019 2.0 The product itself serves its purpose. It is not the most intuitive PMS but it certainly has quite a bit of customizability. Unfortunately, the customer service experience in their Latin American Department is among the worst we have experienced. The sales representatives are rude, misleading, and will try to take advantage of you any chance they get. They rely on subcontracted service technicians to provide customer service, distancing themselves from any mistakes they make. If errors due arise, rest assured that the Oracle reps will be the first to know how much they will cost to fix. Pros There is quite a bit of flexibility to customize the software and its functionality. Cons The terrible customer service experience. The sales reps try to bill for every small exchange, even if it involves fixing a problem that their subcontracted service teams created. Review Source Response from Oracle November 26, 2019 Hello, Austin - We are very sorry to hear about these issues. Someone from support will be reaching out to you right away - we want to mitigate these issues as soon as possible. Thank you for your patience!!! If you have any questions or need a contact for inquiries, please reach out to samantha.james@oracle.com - we are happy to help. PV Pablo V. Head of Maintenance Hospitality Used the software for: 2+ years ### "OPERA el mejor software para hotelería." February 6, 2021 5.0 En general OPERA nos ha sido de gran utilidad para las operaciones en el hotel tanto a nivel de In-house guests como a nivel operacional y hemos tratado de mantenernos a la vanguardia gracias a sus increíbles características que hacen de este software la mejor herramienta en el ambiente de la hotelería. Pros Lo que más me gusta de este software es la facilidad con la que puedo encontrar las ordenes de servicio estipuladas por cada habitación y la habilidad de separar el tipo de problema que presenta cada habitación para así darle la mejor solución en el menor tiempo posible. Algo que también me gusta muchísimo es que la interfaz del usuario es clara, concisa y precisa, maneja cada detalle sin mayor problema. Cons Algo que podrían mejorar del software es que sea más intuitivo, en sí OPERA no es para personas inexpertas, se necesita conocimiento previo o alguna noción básica de cómo se maneja antes de entrar de lleno con el software. Review Source Response from Oracle February 18, 2021 Thank you for the review! KT Katha T. Director of Reservations Hospitality Used the software for: 6-12 months ### "In 37 years of hospitality work this I the worst system I have ever used. " October 17, 2017 1.0 Cannot think of any right off. Pros When it is working properly it is an easy read. I like that you can see allot of what is going on with the reservation from the search screen, ie: deposit, comments, etc. Cons The pop ups that continue throughout the day disturbing your work, stopping you in the middle of making a reservation over and over and over. Confirmations do not function well at all. 1/2 of our existing calls are guests calling back because they did not receive their confirmations even though they have been sent. Most end up in spam. Technical support is non existent. When you do get thru to them they tend to blame your issues on others, such as on-site IT folks. The first line of defense cannot help you. They pass you along to folks that may or may not be able to help. We have had the system since first of February and confirmations are still our biggest issue and we are getting no help from Oracle with this. Review Source Response from Oracle October 18, 2017 Hello, Katha - Thank you for your review. We will have someone reach out to you promptly. Thanks!! --Oracle Marketing bC brian C. General manager Hospitality Used the software for: 2+ years ### "Shocking and they just dont care" October 5, 2018 1.0 Awful, awful awful, I've told them that and they just don't care Pros decent system providing you don't ask them for anything Cons support - there's none, everything takes an absolute age, we have been trying to launch a new website for 12 months, need Oracle to do some integration work and its so painful to get them to do anything, even though they change you a fortune for the lack of effort Review Source Response from Oracle October 8, 2018 Hello, Brian. We are very sorry to hear of these issues and have reached out to support management. Someone will be contacting you shortly, but if you need to speak with me immediately, please email us at samantha.james@oracle.com. Thanks! JA Juan A. Bellperson Hospitality Used the software for: 1-2 years ### "Oracle hospitality" May 12, 2020 3.0 Easy to use and it allows you to find something in particular even if you don't know the exact name (for example, looking for a reservation you can do it by date, first name, last name, how long is the stay for, and so on) Pros The software is easy to understand and it has many different shortcuts that make you save a lot of time Cons When searching for a room in particular tends to stay loading for couple seconds, the same when trying to preview a rooming list. It takes sometimes around 3-5 minutes to log in every morning Review Source SS Sharon S. controller Hospitality Used the software for: Less than 6 months ### "I would not recommend" April 7, 2023 1.0 Terrible, Pros The Opera cloud looks good but beware ---- Opera V5 version does work Cons Opera Cloud has created more work , and hiring more staff , feels like the hotel has taken a 2 steps backwards in time - the hotel switched over from V5 to cloud -terrribleOpera cloud support -is very limited -majority of the time opera staff don't even know how to fix the many issues we have - basic one is being able to send folios via email , can't adjust off postings, can't late charge guests, etc Review Source GK Gregory K. Revenue Management Executive Hospitality Used the software for: 2+ years ### "All you need in day to day Hotel operations" September 15, 2017 4.0 Great for financial reporting, cooperate with 3rd party software Pros flexibility, modular software, all the options in one suite, separate sales dashboard, options divided by departments. Cons Long training required as the software has lots of different options. Support line is always available but not always staffed with staff that is trained enough to solve the problem. Price of the suite! Review Source JG Joanna G. Membership Director Hospitality Used the software for: 2+ years ### "Oracle works well for large companies" September 27, 2020 4.0 Oracle Hospitality PMS is a good tool for large hotels. Pros Oracle was a great way to manage our reservation system. I used this software for years and always appreciated training employees on this software. It is a straightforward, well designed system. Cons I did not have many issues with this software. I do recall a co-manager frustrated that they were not able to immediately pull a report they wanted. However, customer service was able to resolve their concern. Review Source CW Caroline W. Cluster Revenue Manager Hospitality Used the software for: Less than 6 months ### "STAY AWAY " August 11, 2017 1.0 They are none. Pros There is nothing good about this TECH, do not get any of their CLOUD services Cons This tech does not work, double the reservation booking input time, reports do not work, only interested in getting your money. We have had to revert back to V5 in the cloud and this system is consistently going down for hours at a time. Nightmare also they still re-charged for training of the system we already paid for the 'WORKING' version. Customer support is worse if anyone thought that was possible. Hotels are ready for another market leader in PMS, Oracle are simply not up to the task anymore. Review Source VS Vinay S. Manager Hospitality Used the software for: Less than 6 months ### "The worst software ever created by oracle" May 18, 2017 1.0 There are no benefits out of this system because this one runs real slow would slow up everything Pros There is not much to share about the new PMS it is pretty much the same stay away from this PMS would give u a lot headache Cons Going by the brand name ORACLE, hotel user's would have had a lot of expectations from the new PMS the system works really slow and takes 5 minutes to go to the next page runs really slow .My suggestion to the hotelier's say no the new PMS please STAY AWAY A BIG NO NO NO . Review Source JM Jan M. Used the software for: ### "Back to Middle Ages" March 11, 2017 1.0 I have seen the latest PMS Opera just 2 months ( December 2016) ago in a Demo with a call from their sales team. The product itself is more than oldschool and nothing has really changed to the previous Opera version just that is now has a path from 1 to 6 because their PMS is so complicated they have to make a path to find the path in oder to get our of the labyrinth. Do take you time to check for an alternative and if possible do not take their PMS as it costs a fortune and does not at all meet today's demand of a hotelier. Review Source JC Jorge C. Manager Hospitality Used the software for: Less than 6 months ### "The worse upgrade since windows Milenium" June 15, 2025 1.0 Pros A 5 year old can use it. This system just assumes you are an idiot and overly explains every little thing, this in turn make the screen full of useless information. Cons No shortcuts and you have to process 5000 clicks more than in V5. Everything is overly explained and has in Opera V5 you could have all the relevant information required to do a check-in in one screen, in here you have to click in 5 different windows until you gather all the data. The mandatory 2 step autentication is horrible and you end up having the most awkward 2 minutes of your life when you are trying to use your computer in front of a guest, but now besides placing your password, you have to wait 2 minutes for a code to login. Review Source AJ Alin J. Manager Computer Software Used the software for: Less than 6 months ### "Useful in travels " July 19, 2024 5.0 Since I’m using Opera Cloud Property Management, my quality travels are improved making me to have good experiences. Pros The most I like about Opera Cloud Property Management is that easily to learn using the platform, is easy to make changes and correct the issues, offers and integrated payment allowing me to speed up the payment. Cons The least I like about Opera Cloud Property Management is that I need to depend the connection of the Internet which once Internet loss incident happens. Another thing that I don’t like about this platform is the system slowly, some reports are long to run. Review Source RP Robin P. owner Hospitality Used the software for: 2+ years ### "Customer Service Non-Existent!" September 10, 2016 2.0 We are an independent high end boutique property 73 rooms & suites. We must be gluttons for punishment because Opera V5 is the 3rd Micros PMS product we have used. It will certainly be the last. The first product was a disaster for the users and ultimately the company because it was discontinued after three years. We were then given a very good monetary incentive to switch to Opera V4 which was okay but didn't offer some features we would have liked and the customer service was bad. An upgrade was needed when Micros was purchased by Oracle. We chose this time to upgrade our online reservations and upon the advice of our sales rep we switched from the free MyFidelio to WebHotel which would have a monthly fee but was supposedly worth this, as it was customizable. This turned out to be very untrue. It was basically an out of the box with only a few customizable features, not to mention that the configuration was cumbersome and not guest friendly at all and was ugly, obviously designed by technicians with no input from graphic designers. We spent much money redesigning everything we could to make the look and feel match our property's look and make the guest experience more user friendly. I must say that the technician we worked with has been the most responsive and accommodating Micros employee we have dealt with over the past many years. Anyway, I am getting off track. Since upgrading to V5 more than one year ago, quite a few things we contracted and paid for have not functioned or been installed i.e., Chip Card processing integration, HTL forms, guest phone call integration to folios to name a few and yet, we receive hate mail from Oracle's accounting dept. monthly asking for more money for services never received. We write or phone our sales rep who assures me she is on it and sending our concerns to the powers up the ladder but we hear little to nothing back and nothing gets resolved. I finally did get to a V.P. of independent hotels who listened but still nothing happened. After so much money and time with few satisfactory results we have decided to cut our loses and find software that does all that Opera V5 respresents but actually provides features paid for with responsive pleasant customer service. Pros Potentially offers most features a hotel needs. Cons Customer Service Non-Existent Charging For Features That Are Not Provided Charging For Time For Installation That Has Not Occurred Billing Dept. Not In USA Company Too Large, Not Oriented For Smaller Properties Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.