# Page 2 | OPERA Cloud Property Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is OPERA Cloud Property Management the right Hospitality Property Management solution for you? Explore 67 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/reviews --- OPERA Cloud Property Management 3.6 (67) [View alternatives](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 15th, 2026 # Page 2 - Reviews of OPERA Cloud Property Management ## Showing most helpful reviews Showing 26-50 of 67 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SN Sally N. General Manager Hospitality Used the software for: 2+ years ### "Worst Software - They are thieves - Stay Away!!!" September 23, 2018 1.0 We had a premise based software, hosted on our 20 year old server here at our location. But even the 20 year old server worked better than the so called state of the art cloud based software. At least we had control over everything in house when it was premise based. But now we are at their mercy. Their customer service sucks, one of the worst. Took away so many functionalities that we could do here, so that they can charge us to do it themselves. But they don't have the manpower, the resources, the knowledge, the technique to do it themselves. Their servers are slow. What used to take a fraction of a second to process earlier, now takes several minutes, which makes you think, maybe you didn't click the right button. In frustration you click it several times. Most of the times, the screen just freezes on you, and will not even let you close out anything, unless you go to Task Manager. Lot of wasted time, low productivity. If you have a client trying to make a reservation on hold, you have to apologize several times Pros Nothing. We had the premise based software and were very happy with it. The only thing was that we had a 20 year old server and required maintenance. We thought it was time to move to the latest technology, and decided on the cloud based version of the same software. Little did we know what we were letting ourselves into. Cons One of the worst business decisions we made. Even our 20 year old server worked better than the cloud based. I would not recommend this to anyone. STAY AWAY!!! Review Source Response from Oracle October 3, 2018 Hello, Sally - Thanks so much for your honest review. We are so sorry to hear about these issues and we want to make sure that we are giving you the best service possible. A representative will be reaching out to you shortly, but if you need to speak with us sooner than that, please email us at samantha.james@oracle.com. Thanks so much for your patience!!! --Samantha VR Verified Reviewer Operation Manager Hospitality Used the software for: 2+ years ### "Well Done Opera" April 7, 2021 5.0 Overall very efficeient and professioanl syatem , that can be adapt to the new technology and improvement in the industry , the big bouns point is reports that can be created as per your requirments. Pros The system is very efficient and professioanl , the features cover all the hospitality requirments since the intial require by the customer reaching the post stay experience , reports in opera are customize and meet all operational and back office requirments . The software has felexability as well in meeting changes and improvments in the industry . Cons Opera System make the work go smoothly and efficiently and the integration process was smooth and valuable , with the syetem we are able to connect to the third party service provider like bookingengine and channel Manager , in the same time you can connect to exteranl software to provide customers with expetional experience. Reason for choosing OPERA Cloud Property Management Very efficeient software that provide support and technical support all the time plus the experience in the filed for years , morover the quality of service provided Review Source Response from Oracle April 13, 2021 Thanks for the kind feedback! --Oracle Marketing NV Nam V. Front Desk Agent Hospitality Used the software for: 2+ years ### "Internet loss and the cloud-based system will seriously cause trouble for front desk workers." May 15, 2021 4.0 In general, this cloud-based system is world class famous among hotels communities with convenient features. However its too depended on Internet and IT staffs. Its difficult for other departments when having trouble with IT staffs not available. One of my favorite functions when using this system is that I can export reports to delimited data such as HTML, XML and excel file then I can process the data to be more neat and submit reports to managers before Night Manager runs end-of-day function to advance all transactions to the next days. Pros My role is a receptionist so the all cashier functions are very easy for me to record payments on the software and generate accurate reports such as currency exchange, swipe and record credit card number. The rooms assignment functions are very smart help me recognize instant available rooms for guest and check all room status. The interface is also user-friendly. There are also a button directing to a tutorial page for all departments of a hotel at after-login screen. Cons Cloud-based system is too depended on Internet and IT departments. Once Internet loss incidents happen the front desk workers such as me will have trouble with customers such as cannot finding a room for guests or issuing payment invoice if they are in a hurry . All of my tasks depend on Opera software system and must completed quickly to obtain guest satisfaction. I don't know if there is offline version anywhere but at my working place we do not have. Review Source VR Verified Reviewer Hotel Application Engineer Used the software for: 2+ years ### "Good functionalities and compatibility, very old design and technology" May 21, 2018 2.0 Initially is was a good option to integrate a wide range of external products with a lot of functionalities. That was a long time ago. Since then there are many better products with a higher rate of value for money. Pros Probably the widest range of functionalities of all. Very wide range of integrations, able to support many operational models. Very good centralization options Cons Not easy to learn. Very old technology with small greyish Oracle forms. Today it is 2018, but even in 2008 it was considered very old. Limited customization and mobility options provided to the customer. Constant compatibility issues on a workstation level. Customer Support is getting better these days, but Cloud Support is still terrible. In case Opera Cloud the customer has very little control. Opera Mobile is around 5-8 years behind competitor products. Review Source Response from Oracle May 29, 2018 Hello - Thanks for your review. It sounds like it might be time to consider upgrading to our latest version of OPERA. Please reach out to us at oraclehosp\_ww@oracle.com for help! Thanks! VR Verified Reviewer Quality Assurance Specialist Information Technology and Services Used the software for: Less than 6 months ### "End to End Hospitality Management Tool" April 25, 2022 5.0 I have used OPERA cloud while working for one of our customers in the hospitalization domain, overall experience with OPERA cloud is very limited, but the time that I have used it, I can only mention that it is a very intuitive tool with automation features and functionalities for hospitality management. Entire circle can managed for a customer / guest from booking to checkout over this software. It helps keeping management up to date w.r.t low inventory such as food, cleaning equipment and tools, guest supplies, room cleaning etc. Helps with walk in reservation and also helps with price adjustment over the weekdays / weekends. Overall I had a limited but good experience with this tool. Pros \- Keeps tracks of everything from housekeeping management to inventory management - Easy to built alerts on low inventory and guest requests. - End to End monitoring of the guest reservation from booking to checkout - Reduce Paperwork which eventually helps the ecosystem - Automates jobs for the staff, which helps less hassle on the property - Automated reports helps visualize profits or loss - Great support on the software available with online tutorials Cons \- This software is a little expensive to use but also saves a lot of time and energy - Needs site training - Second level of support takes time, if the first level of support is not able to resolve issue w.r.t the software. Review Source VR Verified Reviewer Systems Support Engineer - Managed Services Information Technology and Services Used the software for: 6-12 months ### "Property Management System for larger scale hotel" July 31, 2021 5.0 We have deployed few PMS in our region. Deployment was super easy. But we had to do lots of customizations. OPERA has tons of features, but most of them were never used by our customers. Finally, OPERA is a good PMS for larger scale properties. Pros \+ Cloud based. So no need to invest on expensive hardware. + Highly customizable + Best UI/UX comparing to other products. + Compressive documentation + Customer trainings can be arranged on demand. Cons \+ Price is too expensive for smaller properties + Some features are actually not using in real business scenarios. + Smaller properties get less attention in support requirements than others. Review Source Bojan G. Business Development Manager Outsourcing/Offshoring Used the software for: 2+ years ### "Great PMS - highly recomeded" March 19, 2019 5.0 Pros I used Oracle PMS during a span of more than 10 years. At the very beginning of my career in hospitality I started off with one of the earliest versions of Opera, which at that time was already way ahead from its pears, at a time when not many software companies cared much about hospitality applications. It was simply way above anything else available and twice better than the close competitor. For a few years, having changed companies in between I've used several PMS system, however all were really bad and difficult to use. I remember Marriott still running their PMS, which was DOS based and worked by remembering all the codes, the mouse was an optional on the PC. Having returned to Europe and another chain, Opera - Oracle PMS was there. Simply, thanks God. Took me a day to get to learn the new functionalities and I was back into the game. The newcomers in my team were trained super fast as it is a very easy PMS to learn and implement. I remember the whole team going through training sessions in one of the hotels as were were changing PMS and everyone learned the system so quickly, even managed to train a guy covering a shift (coming from a different hotel without Opera) to use it in 2 hours and spend the whole evening shift alone, it went without problems. I just simply recomend Oracle PMS to everyone in the industry. Cons Can't fault it, top of the line. Highly recommended to everyone. Review Source Victoria H. Recepcionista Leisure, Travel & Tourism Used the software for: 2+ years ### "Gran software de gestión hotelera" December 1, 2022 5.0 Pros Destaca por su facilidad de uso, es muy intuitivo y claro tanto para reservas, check-in, check-out, como para facturación y gestión de comisiones. Cons Las actualizaciones de las que dispone son muy pesadas. Review Source VR Verified Reviewer Good & Welfare Officer Internet Used the software for: 6-12 months ### "Lots of functionality but user experience has room to improve" December 5, 2019 3.0 Overall, I am thankful a tool like this exists. The ability to serve guests wouldn't happen in a way where we meet all the needs without a platform that captures all the little details. Pros Oracle does a great job at capturing all of the data you could ever imagine for the hospitality industry. It is thorough, well thought-out, and admittedly does everything you could want it to! Cons The one complaint I have about Oracle is the overall user experience. Given the sheer amount of information you can input (which is a good thing) it doesn't always seem to be formatted in a logical manner. The data layout doesn't showcase simplicity but rather feels like all the information is thrown onto the page. With some better organization, I think the tool would be easier to use. Review Source Response from Oracle December 6, 2019 Hello, and thank you for your review! Please let us know if there is anything we can do for you at this time. Feel free to reach out to samantha.james@oracle.com. Thanks!!! JW Jessica W. Sales executive Events Services Used the software for: 1-2 years ### "Useful programme for property management" December 27, 2023 3.0 Good programme but has some glitches occasionally Pros The diary functionality is perfect for managing properties. It is also very handy to be able to manage multiple properties without having to switch between them. Cons Pulling reports function can be very slow. Review Source VR Verified Reviewer IT Manager Hospitality Used the software for: 1-2 years ### "Best Property Management System" July 2, 2021 5.0 Over all, we're very satisfied with this Opera cloud PMS even you're at home you can see the occupancy and the status of the hotel. Pros I really like now the Opera Cloud PMS because no need for us to maintain the server on premise. Cons Sometimes there's a challenge with the interface from other hotel systems like POS simphony. Review Source Aaron B. General Manager Hospitality Used the software for: 2+ years ### "Great PMS for Hotels and Resorts" March 18, 2021 5.0 Best PMS I have used in my hospitality career because of its functionality and resources. Pros It is cloud based so everything is constantly synced and your data is never lost. The features for hotels and it’s different areas are really well done. Cons It is an expensive software and small properties would probably not be able to afford it. Sometimes the integration with third party software can be challenging. Review Source LF Lindsey F. Revenue Manager Hospitality Used the software for: 2+ years ### "Get's the job done!" April 20, 2021 3.0 I will say that my customer service experience has improved over time with Opera and there seems to be progress in the overall functioning of the company. Pros This software is functionally able to track many aspects of your guests stays and report on trends based on an array of criteria. It won't let you erase something that will effect reporting/future reservations so that is a very helpful safeguard. Cons Navigation can be a bit clunky from time to time and customer service is often difficult to get ahold of, or once you get ahold of them, they often have to escalate and then it takes days to rectify a situation. Review Source Response from Oracle April 22, 2021 Thank you for your feedback! Please let us know if there is anything we can do to enhance your experience with Oracle and OPERA! --Samantha VR Verified Reviewer Back Office Agent Outsourcing/Offshoring Used the software for: 2+ years ### "Great for hotels" December 18, 2018 5.0 Pros Its an excellent tool for use, its friendly to the user, it helps process the reservations requested by customers and its easy to manage payments Cons Its great, the only problem is when it has issues due to external forces but overall its a great software Review Source Md Forhadul Islam S. Sales Executive Hospitality Used the software for: 1-2 years ### "Easy to work with keyboard shortcut " October 23, 2020 5.0 OPERA is the best PMS for reporting. As a hotelier, I must say OPERA PMS is Best for reporting. Pros Opera PMS is a very well decorated PMS. Where you can work with your skills as fast as you want. Cons As a user, I thought the dashboard icon needed to be changed to Opera PMS. As per their well-decorated, we want a nicely designed able dashboard. Review Source Response from Oracle October 26, 2020 Thank you for your kind review! We appreciate it! --Oracle Hospitality VR Verified Reviewer Product Manager Hospitality Used the software for: 2+ years ### "Opera is a great PMS" April 24, 2018 5.0 Pros Opera has the best integration with the different system in the hotel (POS, Sales, CC, etc). The system is robust and has the reporting needed for a full service hotel. The reports scheduler is great and sends out financial reports to leadership automatically, so there is no need to keep up with this task. Cons The support for Opera is horrible. It seems everytime I am on a call with them they do not wish to help and just spin us in circles. The UI is also very retro and they need to update it. For hosted solutions, the system is super slow. Review Source Adity D. Research Assistant Hospitality Used the software for: 1-2 years ### "Great Product" February 18, 2020 5.0 Fo Business, this a great software with good functionalities and compatibilities. Pros It's a great management software which is flexibly scalable and easy to use. It has everything one needs in their system. Cons The cons are that they are very hard to learn but that can be handled after using it frequently. Other than that its a great software. Review Source VR Verified Reviewer FullStack Developer Hospital & Health Care Used the software for: 2+ years ### "Defacto PMS" March 25, 2019 5.0 Pros Well integrated with back-of-house and financials for for full organization reporting. Cons The support model by Oracle is not the best. Review Source YB Yannick B. Revenue Manager Hospitality Used the software for: 6-12 months ### "Teures Produkt mit vielen Fehlern" January 27, 2022 2.0 Preis/Leistung stimmt überhaupt nicht - wir würden definitiv nicht mehr zu Opera Cloud wechseln. Pros Die Darstellung ist verständlich und es ist teilweise recht einfach Sachen einzurichten Cons \- Umlaute sind ein Fremdwort für dieses System - Reporting ist sehr schwach, man kann z.B. Mailingactioncodes hinterlegen aber damit kann man nichts machen - Man kann die gewohnte Ratenstruktur nicht aufbauen, da man die derived rates nicht mit unterschiedlichen Preisen aufgebaut werden können - Support ist einfach schwach und sehr langsam - Die Schnittstelle mit Oxi ist sehr fehleranfällig - Man versucht für alles Geld zu verrechnen und man gesteht keine eigenen Fehler ein - Bis vor ein paar Wochen, war es nicht möglich, bei deutschen Stationairies auch ein deutsches Datum zu haben, sondern das Datum blieb englisch... etc. es gäbe noch mehr Punkte Review Source VR Verified Reviewer Complex Group Sales Manager, W Hotels Hospitality Used the software for: 1-2 years ### "Have used better" March 26, 2019 4.0 Pros It does its job, and it is aesthetically pleasing. A very experienced user would be able to master this after years and years. Cons This software does TOO much, the processes aren't simple. They packed too much "functionality" into this what should be basic, easy to use software. Review Source GK Gustavo K. Head of IT Hospitality Used the software for: 2+ years ### "Best PMS for Hospitality" September 18, 2019 5.0 For me , this the best PMS for Hospitality, no other PMS is like Opera PMS Pros Multiple features Cloud and On Premiase solutions Integrates with lots of third party developers Cons Support can be tricky and sometimes slow to solve the issues Complex system but if you know it very well, it is easy to use Alternatives considered [SIHOT](https://www.capterra.com/p/130463/SIHOT/) Reason for choosing OPERA Cloud Property Management Best solution in the market Review Source Klayton R. Senior Travel Advisor Hospitality Used the software for: 6-12 months ### "Great to manager your front desk for hotels or cruise ships, rooms or cabins " June 30, 2021 5.0 Love the software, used for a long time and great for my staff compared to other products Pros All the data points , endless reports , great value and quick to run , multi layered and great for different functions the front desks and staff need to use and for management to review Cons Need more training for staff and lots of pop ups interrupt the service of the guest but once you learn it can be streamlined Review Source PM Pierre M. Director of Finance Hospitality Used the software for: 1-2 years ### "A good old system that seems bullet proof" October 10, 2020 4.0 A fundamental system for hospitality - Opera has proven to be a solid one. It is robust, can be configured on demand, and if you are not looking for a user experience too fancy, then it is a good choice. Pros Opera has tons of reports that can be easily exported to xml files. It requires a bit of energy to set up your own macros / pivot tables at the beginning, but you can truly build an excellent reporting out of it. Configuration overall is not so complex and consequently training new users is not a big deal. Cons It looks old fashioned - hopefully it will look better some day. It also is a bit of a slow system - some reports are quite long to run. Review Source CB Christina B. Reservationist Used the software for: 1-2 years ### "Not very Impressed" October 17, 2017 2.0 Pros Pretty easy to navigate the reservations function. Like the Deposit Trace function and that it calculates the deposit amount for you. Cons The interface is not working pop ups are very annoying and freeze the software which forces me to close the whole system down. Not very efficient when there is a customer on the phone needing assistance but I cannot get into the system or have to wait until I can close down, reopen application and re login into application. . Apparently, because other Buyers utilize these interfaces we cannot have them fixed and turned off. Also reports should be easier to pull. Too many steps involved that other PMS systems, such as Visual 1 , make very easy as a drop down menu. Review Source VR Verified Reviewer Receptionist Hospitality Used the software for: 6-12 months ### "Horrible !!!" September 11, 2018 2.0 Opera cloud version is terrible. Pros Absolutely nothing. Physical paper work in better than this. Cons shuts down completely without prior notice. Review Source Response from Oracle September 12, 2018 Hello! We are very sorry to hear of your issues. Please reach out to our marketing contact, samantha.james@oracle.com, and we will be happy to help!!! Thanks for your patience!!! 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