# Page 3 | OPERA Cloud Property Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is OPERA Cloud Property Management the right Hospitality Property Management solution for you? Explore 67 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/reviews

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OPERA Cloud Property Management

3.6 (67)

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Last updated January 15th, 2026

# Page 3 - Reviews of OPERA Cloud Property Management

## Showing most helpful reviews

Showing 51-67 of 67 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JH

Justin H.  
Training Specialist  
Hospitality  
Used the software for: 1-2 years

### "Great product but not over the top"

February 11, 2019

4.0

There are definitely pros and cons of using this software but overall it is a great product. I have used other Hotel PMS software and I prefer this one.

Pros

This software has everything that I need in a system.

Cons

As there are so many different functions, It is hard to learn quickly the short cuts to make your job easier.

Review Source

Response from Oracle

February 21, 2019

Hey, Justin! Thanks for the review. Please let us know if you are interested in learning more about our training programs. They can be valuable if you want to learn tips and tricks for maneuvering through the product! We are happy to help!!!!

MC

Mario C.  
Front Office Manager  
Hospitality  
Used the software for: 2+ years

### "Great!"

May 17, 2018

5.0

Definitely helps the day to day, being our primary system

Pros

From Hyatt to Holiday Inn, The team that helps me is great, and their programs are easy to use for my staff.

Cons

Updates are infrequent, and mostly run on out of date programs like internet explorer, which makes crashes frequent.

Review Source

EB

Ernie B.  
Financial controller  
Hospitality  
Used the software for: 2+ years

### "This is an off the shelf PMS system for hotels which is not really customer friendly and inflexible"

May 18, 2017

3.0

Industry leader!

Pros

It is generally bullet proof with little down time, it has plenty of reports and as it is the leader in the field, most staff know it before you hire them so training time reduced

Cons

It is very much targeted at big chains rather than independents, some of the reporting is poor on that it is inflexible and bizarrely doesn't have totals. Support has gone very poor since the Oracle takeover, it's almost as if they don't know where to go with it

Review Source

CF

Colleen F.  
Guest Services Manager  
Hospitality  
Used the software for: Less than 6 months

### "Slow Slow Slow"

November 23, 2021

3.0

Honestly I'm not a HUGE fan on Opera to begin with, but putting it on the cloud has made the overall experience absolutely painful!

Pros

Real time is amazing since it stops our call centre from over booking our hotel.

Cons

It takes forever to log in, the entire system is very slow, we're having continuous problems with the system disconnecting with our printer and support keeps telling me I'm changing settings (I don't even know how to). It logs you out every 10-15 minutes, which is great for keeping it in real time, however to log back in, it feels like it takes forever, when dealing with guests it's very frustrating to have to log back in and having them wait. Honestly, this new system was supposed to be an upgrade, but we all feel like it was more like a downgrade!

Review Source

Jason D.  
General Manager  
Higher Education  
Used the software for: 6-12 months

### "Best hospitality management system "

December 9, 2021

5.0

Pros

It has everything you could need and everything is trackable.

Cons

Setting up fully automatic- running auditing processes are extremely difficult

Review Source

VS

Victor S.  
IT  
Hospitality  
Used the software for: 2+ years

### "IT Manager"

October 23, 2018

1.0

No. Only issues

Pros

i don't see any pros in the aplication.

Cons

The support don't work. If i chose my native language i need to teach to work with the application. There are not solve all TAX questions for country. Even send terminal with issues.

Review Source

Response from Oracle

October 30, 2018

Hello, Victor. We apologize for the issues you are experiencing and we want to help resolve them as soon as possible. Can you please email us at samantha.james@oracle.com, so that we can help address this with you? THANKS!!!!

ID

Ivan D.  
Owner  
Hospitality  
Used the software for: 2+ years

### "A Standard in the Class"

April 14, 2017

5.0

Opera is a well maintained and state of the art property management system, especially for hotel franchise operations seeking connectivity to their central reservation system. An intuitive design shortens training time and they also have a training system that newbies can be logged into without damaging solid data. Reporting and segmentation of the reservations allows for deep dives into the nature and location of your guests. All nd all for some franchise it is a requirement for others perhaps it should be.

Pros

Solid performance!

Review Source

Response from Oracle

April 17, 2017

Thanks, Ivan, for the review! We appreciate your positive words! Please let us know if you need anything. --Oracle Marketing

VR

Verified Reviewer  
Sales Manager  
Hospitality  
Used the software for: 2+ years

### "Opera PMS "

April 9, 2019

4.0

Pros

Easy of use, Easy to train new users on this software

Cons

Several different ways to do one thing can lead to mistakes being made

Review Source

KK

Kimberly K.  
  
  
Used the software for: 1-2 years

### "No one considered what it's like to actually work at a front desk"

July 23, 2016

2.0

I have worked at several hotels and two of them have utilized the Opera PMS program system. The system is difficult to functionally (and correctly) use in the midst of actual front desk/guest service work. It does not seem like the creators of the software gave any consideration to the reality of hospitality work nor the actual experience of a front desk agent. Primarily, the software seems to require too much attention to minute details (such as requiring exact alignment when moving guest rooms on the room map) and not enough attention to other necessary details (it fails to flag incorrect credit card procedures relating to rate code). There is also an obnoxious amount of clicking required sometimes in response to the software presenting second guess like questions (such as asking if you're sure you want to check in someone even after you press the checkin button). From a Front Desk agent standpoint, the software is barely functional and its ridiculous intricacies waste time and actually detracts from quality guest service.

Pros

The name Opera is nice.

Cons

Just about everything.

Review Source

MS

Moly S.  
Reservation Executive  
Hospitality  
Used the software for: 6-12 months

### "Excellent Hotel Solution "

June 28, 2021

5.0

I love to use it. Even in my present Hotel I'm also preferring them to bring this PMS

Pros

Now, I have working for Hotel Sarina but previously i had work experience in a Chain Hotel. Where they are using the Opera.

Cons

So i have using the Opera PMS so i knew the smoothness of this PMS. It’s very much user friendly. In internet they are a lots of tutorial where we can get solution regarding any problem.

Review Source

KJ

Kathleen J.  
Front Desk Supervisior  
Hospitality  
Used the software for: 2+ years

### "Very Easy and Accurate PMS System"

July 23, 2019

4.0

it is a lot easier to train on, use and accurate.

Pros

This system is extremely self explanatory and easy to use. Accurate and convent and right to the point. Very happy with this system along with the upgraded version OPERA.

Cons

Nothing this was one of the better PMS software's I have used in my 15 years in the hospitality industry.

Review Source

NG

Nelson G.  
Recepcionista  
Hospitality  
Used the software for: Less than 6 months

### "Buen software de hotelería "

October 17, 2022

4.0

Hasta ahora ha Sido la mejor y más rentable opción para administrar el hotel y sus diferentes departamentos

Pros

Me ha gustado que es un software fácil de incorporar a diversas situaciones y además no es difícil de aprender sus funciones.

Cons

La interfaz visual no es tan buena. Puede ser confuso en algunos menús

Review Source

SB

Stephen B.  
Concierge and Receptionist  
Hospitality  
Used the software for: 6-12 months

### "Worked as a receptionist and concierge with Opera. "

September 25, 2017

4.0

Good for communication among colleagues for guest relations.

Pros

The customer management system and ease of use in regards to programming , The program is created with the end user in mind.

Cons

Expensive for the service provider.

Review Source

JW

Joshua W.  
Guest Service Ambassador  
Hospitality  
Used the software for: Less than 6 months

### "So far so good."

December 7, 2016

5.0

I have recently started using Oracle Hospitality PMS and love it so far. I have watched some video tutorials as well and it is pretty straight forward. I'm a hands on learner so I took a week or so going through the software and practicing and within no time I was up and running helping customers, printing folios, and checking guests in. An additional note: this is my first time in a hospitality role, and I was not sure what to expect having never used a PMS software before. I was happily surprised it did not take long for me to figure it out.

Pros

many search functions and numerous shortcut keys to speed up the process.

Review Source

rD

randall D.  
  
Hospitality  
Used the software for: Less than 6 months

### "awesome product"

October 23, 2016

5.0

it is an excellent product .this product is fast and efficient. Really liked it . very easy to use and would like a demo version to explore more before i purchsase this product.

Pros

it is easy to use

Cons

to much functions

Review Source

Response from Oracle

October 24, 2016

Thank you, Randall, for your review! We love hearing what our customers have to say about our products.

LS

Lise S.  
  
  
Used the software for:

### "Do not like at all"

October 20, 2016

3.0

The new "Opera" system just sucks and negatively affects other (for instance outlook email). The other problem I have with this product is that little to none of the history of our guests stays from old Opera got lost in Internet never never land... we are currently working hard to re-build all the guest profiles.....aarghhhh

Review Source

Response from Oracle

October 20, 2016

Good morning, Lise - Thanks for your review. We would like to help address your concerns regarding your OPERA system. Please send your inquiry to oraclehosp\_ww@oracle.com and we will escalate, or you could call support directly: 1-800-937-2211 (US). Thanks for your patience and we look forward to hearing from you! --Oracle Marketing

LB

Lyn B.  
  
  
Used the software for:

### "Oracle HRIS"

November 15, 2016

3.0

I used the oRacle before from my previous job, i dont know who is really good the software or our company IT. Because every time i asked our IT, I want to the report look like this, they can create my report the way i want it

Review Source

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