# Campaigner Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Campaigner the right Email Marketing solution for you? Explore 428 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/266291/Campaigner/reviews --- Campaigner 3.9 (428) [View alternatives](https://www.capterra.com/p/266291/Campaigner/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Campaigner Ease of use 3.7 Customer Service 3.9 ## Pros and Cons in Reviews SB Sarah B Research AnalystResearch, Self-employedUsed the software for: 6-12 months. “It is supportive of mid tier type businesses it uses artificial intelligence to push/force emails for individuals with an extensive customer/consumer base.“ August 12, 2023 JM Jonathan M Business Development and Marketing LeadReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “It lack email marketing capabilities for global enterprise organizations.“ December 17, 2023 Andrew H Head of Donor EngagementNon-Profit Organization Management, 501 - 1,000 employeesUsed the software for: More than 2 years. “In a single sentence, it's the software I encourage others to purchase more than any other.“ August 5, 2024 SF Sam F CEOPublishing, 2 - 10 employeesUsed the software for: Less than 6 months. “Campaigner couldn't even match the open rates on that segment that our previous ESP could achieve on our entire list (including inactive). When I raised this I had to wait 2 days for a basic response.“ May 20, 2022 SF Sam F CEOPublishing, 2 - 10 employeesUsed the software for: Less than 6 months. “The only redeeming feature of Campaigner is their sales team who are great at selling you a dream: deliverability experts, a dedicated account manager, a superior platform and deliverability.“ May 20, 2022 Abhishek S Associate ConsultantMarket Research, 51 - 200 employeesUsed the software for: Less than 6 months. “They lack the responsive promptness even to make changes in the subscription plans.“ January 15, 2023 BG Brian G Festival DirectorMusic, 11 - 50 employeesUsed the software for: More than 2 years. “After analyzing the numbers after time, we have learned when is the best time to send, which formats work best, and it helped us optimize and improve the number of client opens, clicks, responses, and increase ticket sales.“ April 20, 2022 TK Troy K CEO/FounderMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “The platform is old and couldn't even convert a design to a text version.“ June 21, 2022 ## Showing most helpful reviews Showing 1-25 of 428 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Andrew H. Head of Donor Engagement Non-Profit Organization Management Used the software for: 2+ years ### "Making the most of campaigner" August 5, 2024 5.0 In a single sentence, it's the software I encourage others to purchase more than any other. Pros As with any software you buy, the 'sell-in' always goes well, it always sounds exciting and any barrier seems insignificant. The difference with campaigner, was that all these statements were actually true. Not only did they help us with the onboarding but they've also given us dedicated time and training to help bring some more of our 'outlandish' automations to life. They've really helped modernise our Service and provide us with the capability worthy of our incredible donors. Cons Only suggestion would be to build into the software translation capability, although we have overcome this quite easily. Reason for choosing Campaigner There were several but the automation process within Campaigner was more desirable. Review Source LC Laura C. Brand Strategist Medical Practice Used the software for: 1-2 years ### "Love the Drag & Drop Editor!" September 25, 2020 5.0 Overall, I give Campaigner 5-stars for cusotmer service and email marketing. We appreciate that they continue to develop and improve the software overtime too. Pros When Campaigner updated the software to utilize the drag and drop editor it was a game-changer! So easy to design templates for simple or more detailed email campaigns. Campaigner has been the best email marketing software that we've used so far and helps us to automate communications to our patients quickly and effectively. We also have to shout-out Campaigner's responsive customer service and support teams. Whenever we have had any issues with our account, the team is quick to respond and resolve any issue that we are experiencing. Speedy support is hard to come by in the software industry. Cons We do experience a lot of issues with the SMTP email relay function, which isn't Campaigner's email software directly but within its portfolio that we pay Campaigner for. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Campaigner Mailchimp's support team is virtually non-existant. We tried reaching out to start an account and they never returned our messages. If problems arise with a software, customer service is a priority for us. Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) We've used DemandForce, SolutionReach, and DoctorConnect and they all pale in comparison to Campaigner. The other platforms were clunky to use, not intuitive or user-friendly, outdated, and constrictive when it came to designing email templates. Review Source Response from Ziff Davis October 19, 2020 Hello Laura, Thank you very much for your feedback and so happy to hear that you are enjoying the drag and drop email editor! It is also really great to know that our support team has been there to help you when you are in need. We look forward to continuing to serve your email marketing needs for years to come. All the best, Carlos Petersen, Customer Marketing Manager VR Verified Reviewer Creator/ Owner Newspapers Used the software for: 1-2 years ### "Really big disappointment - AVOID this ESP" August 10, 2018 1.0 Really disappointing experience they charged me a lot of money and it was a year contract when features which were vital were not working i asked to pause billing till i could use the platform - i tried to negotiate instead they made general promises and when i asked specifically to pause billing so i can use it they locked me into a recurring billing despite many tech glitches and features not working. Now I am forced to dispute with my credit card company which is first time this year and something i almost never do. I dont recall ever being locked into such an expensive long term contract where so much inflexibility was shown especially when They promise a lot and deliver little. Also the PCMag review says Campaigner is great but Campaigner and PCMag are owned by the same parent company, i wish i had not read that review. Look at the review prior to mine also it seems that their service is deteroarting . Pros If the platform actually worked like it was supposed to and customer support was actually there i could mention 24/7 support and great features but this has not been the case at all Mailchimp and Mailigen both of which i reviewed are far far better bets Cons Customer service is supposedly 24/7 but when i would go to chat with them online they were usually unavailable even during normal business hours. My dedicated account manager would not answer emails and when i had tech issues he would ant to schedule conference calls to give vague assurances even when the issues were specifically tech related and from their end. Also when i first signed up it took weeks to solve the issue which turned out to be related to a program many use (think like IOS) and they do not plan a fix anytime soon. So if you use this very popular sofgtwar you cannot use Campaigner on it for foreseeable future Review Source SB Shaun B. CEO Management Consulting Used the software for: 2+ years ### "Brilliant Customer Support. Limited Functionality" October 6, 2020 4.0 Campaigners customer support is in the absolute top-tier. I've been in the customer experience consulting and training business globally for over 20 years, and I can only think of one other company that is their equal. Years ago, we switched away from Campaigner to Survey Monkey. We switched back 8 months later. Survey Monkey's customer service didn't come close. Even though we don't need customer support often, we sure appreciate that Campaigner doesn't make you jump through hoops to get to someone who can help. Campaigner appears to have invested little, however in creating integrations with major platforms like Wordpress. Our subscription list suffers because of it. The support team is sympathetic, but their developers don't appear to care about it. It's too bad, because other than that, this is a world-class company. Pros Campaigner is easy to use, and doesn't require a lot of technical knowledge to get started (although it certainly helps). Their technical support team is fantastic, though, unlike most other SAAS. They actually have people you can talk to - and they are consistently awesome. We use it mostly for email marketing. The reporting is great, and everything (except for the 'cons' below) is pretty intuitive. Cons Campaigner is missing some critical functionalities that are becoming deal-breakers. Fairly simple things like integrations with Wordpress. One of the biggest gaps is the complete inability to easily create attractive sign-up forms for websites or popups. They have some templates - which are just, well, horrible. Reason for choosing Campaigner Customer support Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) We switched from Campaigner to Survey Monkey to takke advantage of some specific functionalities. But 6 months later switched back because of Campaigner's vastly superior customer service. Review Source Response from Ziff Davis October 26, 2020 Hello Shaun, I wanted to thank you for your excellent and in-depth feedback. It is really great to know that our product and customer support team has been something that you can rely on. Your feedback with regards to integration is also much appreciated and has been sent up to upper management. Looking forward to serving your email marketing needs in the future, all the best. Carlos Petersen, Customer Marketing Manager JM Jerry M. PR Manager Entertainment Used the software for: 2+ years ### "A little learning curve, but powerful software" August 14, 2020 4.0 We use Campaigner for numerous purposes, including marketing directly to customers, distributing information to vendors and other interested parties, and media outreach. We have found it effective for all of these purposes, especially since it can handle all of these without interfering with the others. Pros Ease of managing lists, importing from other sources, handling unsubscribes and reporting. Terrific customer support via chat and telephone. Cons Creation WYSIWYG tool can be a little frustrating, as the interface sometimes makes editing difficult (size of the working box inhibits cut-and-paste, moving elements up and down, etc.) Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[iContact](https://www.capterra.com/p/221118/iContact/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Campaigner Mostly legacy; we had accumulated years of contacts and lists in Contactology. When we did a revisit of the service, we decided to stay with Campaigner at that point also. In addition, I have used some of the other services and Campaigner is the best fit for Wizard World's needs. Review Source Response from Ziff Davis August 25, 2020 Jerry, Thank you very much for your detailed feedback about our product. I am happy to hear that our list management system is working to your satisfaction and that our customer support has been there to help you. Your feedback about our WYSIWYG editor is also appreciated, I hope that you have had the chance to try our new drag and drop editor. Please let us know if you need anything anytime. Best, Carlos JP Jason P. Director of Marketing & Research Real Estate Used the software for: 2+ years ### "Automation and ease of use" February 8, 2021 5.0 Overall, we are extremely satisfied on what this software allows us to do from a campaign standpoint. Our emails are clean and easy to read on mobile devices and on the desktop. Pros The interface is very user friendly allowing for drag and drop editiong or html editor features make Campaigner a breeze to work with. In addition, being able to automate an email to go out weekly, or every two weeks, three weeks or four weeks is a great feature. Cons Sometimes Campaigner is caps sensitive with linked documents, which will sever links if you're not careful and unless you pull it into html editor you may not be able to see the severed link in the drag and drop editor to apply changes. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Campaigner Ease of use and automation features were the critical components that helped us move to Campaigner to achieve our needs. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Constant Contact did not have the ability to automate ina way to send our emails out every four weeks or other custom send scheduling of the same email Review Source Response from Ziff Davis March 25, 2021 Hello Jason, thank you very much for leaving this great feedback for us. It most definitely helps us to ensure that we keep Campaigner as optimized to your needs as possible. Best regards - Carlos, Customer Marketing Manager. BS Bruce S. Consultant / employment trends researcher Staffing and Recruiting Used the software for: 2+ years ### "Easy to learn and great customer service, when necessary" September 23, 2021 5.0 Excellent -- customer service reps are quickly available and have always been able to resolve the issue, which in all honesty could be because of my lack of advanced html coding knowledge. FYI, I had been using a bulk-emailing PC software prior to Campaigner, but navigating how to overcomer spam filters became too complicated and was ultimately unsuccessful. Pros Very straight-forward managing multiple mailing lists; useful and detailed analytics for email campaigns; very helpful and quick customer service (I suppose that the reason customer service reps are available so quickly is because they are not needed often, which speaks to the high quality of the software). Cons Because I do very time-sensitive campaigns, sometimes the test email doesn't arrive as quick as it should. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Reason for choosing Campaigner Don't really remember since I've been a user for many years. I recall 1) the pricing was more in line with my needs and 2) so many in my sector were using Constant Contact, I figure it best to blaze my own path -- didn't want to be a copycat . Review Source Response from Ziff Davis November 19, 2021 Hello Bruce, Thanks for this excellent feedback! It's great to hear that we have been a great service for you regarding list management and analytics for your email campaigns and that our customer service team has been there for you. We are looking forward to continuing to service your email marketing needs for years to come. Take care, Carlos P, Community Manager SL Samantha L. Font-end Designer Internet Used the software for: 1-2 years ### "from Zyxel administer " January 20, 2021 4.0 The product itself is fine, but the support and communication of your inner team is awful. There is once that we are upgraded without informed. After communicating with the sales he said that he would offer the corrected invoice, but even though I wrote mails to ask for the invoice so many times, I can't get the invoice for three month therefore I can't fulfill the payment, and then I am banned for not paying. There is also once that we are informed by the accountant that we didn't pay for two months and if we didn't pay right away we will be banned, but our payment duration is 90days, and it's been two years we followed it. I am blamed for your mistake twice this year and i'm really disappoint of your service. Pros easy to use. Cover most function that we need. Drag and drop save a lot of time. Cons RWD. UI of administer. The report after importing contacts is terrible. There is only the row number on the report and then i have to check the original mailing list to find the email myself. Sales is difficult to find and inefficient. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Campaigner Mailchimp: Better UI. HubSpot: more function. Review Source Response from Ziff Davis January 28, 2021 Hello Samantha and thanks for your valuable feedback, this certainly does help us to hone in on future updates so that we can ensure you are having the best experience possible. ^CP MR Maria R. Communications Advisor Hospital & Health Care Used the software for: 2+ years ### "Really meets our needs!" November 1, 2021 5.0 By far the best platform I’ve used for managing sending to large numbers of recipients. I’d highly recommend the platform to anyone! Pros Campaigner is really easy to use and allows you to create beautiful, visually appealing and versatile newsletters seamlessly. The design os fully customizable and works very intuitively. It’s as easy as clicking wnd dragging. Cons Certain email servers seem to give us a high number of bounce backs ant that’s not ideal. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Campaigner I had used mailchimp in the past and found it frustrating to use. Campaigner seemed promising so we decided to try something new. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) It was a long time ago so it’s difficult to remember, but I seem to remember it being glitchy and unpredictable. Review Source HH Helen H. Sr Account Director Education Management Used the software for: 2+ years ### "Great for Small Businesses" August 26, 2020 5.0 I like the software as a whole. We are small so don't use it a lot but it's great to have. The staff that set us up were great to work with. Pros Being able to duplicate a previous SEND so I can update it easily instead of recreating. Report are easily viewed. Being able to set the time for the SEND. The ability to SEND a previous email only to those that didn't open the first time. I like the fact that I can see JUST the opt outs and the bounces - both hard and soft. Cons Sometimes I want to have a picture to move to a certain spot in the 'page' but it won't go "dead centre" I would like to be able to edit a SENT product to be able to update a typo or date and then RESEND to those that didn't open. If I create a copy, I loose the means to only send to those that didn't open the original - if there is a way I would be interested to know. Reason for choosing Campaigner I know managment was looking for features and price side by side. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Better graphic capabilites. AlsoI would be in the middle of design and the software crash - it was not SAVING a draft in the background so i would have to start over. Review Source Response from Ziff Davis September 10, 2020 Hello Helen, Thank you very much for this feedback, it provides valuable insight into your experience using Campaigner and it is much appreciated. Best regards, Carlos, Customer Marketing Manager SH Sarah H. Digital Content Specialist Education Management Used the software for: 2+ years ### "Campaigner review - helpful basic features with some limitations" September 23, 2021 4.0 The software has some limitations, but our team has an overall positive experience. This software is very basic, which makes it easy to use, but it's more difficult to customize the email templates and use sophisticated design elements (i.e., buttons, icons and photos) to make them more attractive. Pros The templates were relatively simple and easy to use. You receive an email send delivery notification and are notified if the email is unable to send. Manual lists are easy to upload from Excel files. Cons It's difficult to use dynamic content, experiment with A/B testing and manage segments using our complex membership database. Several times, the site was down and the customer service reps could not provide ETAs for resolving the issue. The code has inline styles, limiting the degree of customization. It's difficult to drag and drop elements. Inserting photos is very difficult. Review Source Response from Ziff Davis November 19, 2021 Hello Sarah, Thank you very much for your feedback. It's great to hear that we have been easy to use for your email marketing and list maintenance. I sincerely hope that our support team has assisted you with all of your questions regarding AB testing and dynamic content. We constantly strive to have the best customer experience possible, and I will ensure that your feedback gets to respective department heads. Best, Carlos P, Community Manager JM Jonathan M. Business Development and Marketing Lead Real Estate Used the software for: 2+ years ### "What’s Campaigner?" December 17, 2023 4.0 Pros I haven’t used Campaigner for long, but it allows me to automate email marketing. Cons It lack email marketing capabilities for global enterprise organizations. Review Source KR Kitty R. Email Specialist Marketing and Advertising Used the software for: 2+ years ### "Good, but not for beginners" September 14, 2020 4.0 We are an agency and use Campaign to send email broadcasts for out clients. Pros The price is probably why my company chose Campaigner. Cons Campaigner is not really set up for agencies to manage multiple client accounts. It has improved a bit over the past couple years but still clunky in that I, as the manager of multiple clients, cannot use my email address as the contact for multiple "sub-accounts." I also cannot set up new sub-accounts; I must request this from support and wait for them to do it. We need to move faster than that at times. Reason for choosing Campaigner I did not make this choice. Switched from [Campaigner](https://www.capterra.com/p/64408/Stream-Send-E-Mail-Marketing/) StreamSend was problematic for us. Review Source Response from Ziff Davis September 25, 2020 Hello Kitty, Thank you very much for your feedback as it gives us valuable insight into your experience with Campaigner. This feedback will be sent to our support and product managers, as we always strive to keep our software as optimized as possible to our valued customers. All the best, Carlos, Customer Marketing Manager SW Scott W. Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Much to be desired" September 10, 2018 3.0 We understand Campainer is not just an email program, but they don't seem very interested in our suggestions along the way. It's disappointing that in all these years, there hasn't been any kind of redesign for ease of use. At what we are being charged monthly; we are likely going to shop around and see if there is something better matched for our needs, and priced more competitively. Pros We use it for simple email blasts to our neighborhood association. We don't use it for marketing campaigns, so therefore do not have the need for some of the functionality available with Campaigner. For our needs it works. Cons Ease of use. It is not intuitive, and they haven't done any kind of software or GUI redesign since we started using it (6+ years ago). Making a template should be a lot easier than it is: Creating and editing templates has a lot of old graphic (frames?) technology that makes for a frustrating experience when trying to line up text blocks with headers, footers and images. Writing an email with attachments should be easier. Having to upload a file/image to the media library, and then importing it into your email is a lot of steps. Instead, allow a person to add a file/image to an email note in the same simple fashion as any other email client works: add a paper clip button and allow us to select the file to add to the note. That seems like it should have been done a long time ago. Also, if you accidentally remove a person from an email list, you have to call up Campaigner support to get it fixed; you can't manually fix it yourself. Very annoying. Review Source Response from Ziff Davis October 15, 2018 Hi Scott, Thank you for taking the time to review the platform. We appreciate the feedback you provided in regard to the platform and have passed the feedback on to our product team. If you have any additional issues or questions please feel free to let us know. -The Campaigner Team sZ sheren Z. Marketing Coordinator Real Estate Used the software for: 1-2 years ### "Commercial Real Estate " July 17, 2019 4.0 Pros I like the thought that was put into the little details such as, being able to put in a subject to any email link when linking to an image or text. I appreciate that because our Constant Contact account is very complicated when adding a subject to an email link. Cons It's a little complicated to use. I've had multiple issues adding and changing minor things to the blast. Sometimes you add a photo and boom its huge and you have to get in there and minimize it; sometimes you have to minimize the width and not the length. It's not as user friendly as Constant contact. The functionality of constant contact is very straightforward and consistent. For example, if you need to add an image somewhere to your blast, just drag the image icon to the area of choice; if you want to add a button, then just drag the button to where you like. We currently use both CC and campaigner and had thought of switching to campaigner which is why we started testing it out but cannot because we are very busy and need to be able to move through setting things up quickly. That's the thing holding us back from switching. Review Source Response from Ziff Davis July 7, 2020 Hi Sheren, Thank you very much for taking the time to leave this valuable feedback about your experience with Campaigner. I am very happy to be able to address some of the points that you brought up about ease of design by letting you know about our new Drag and Drop editor with which you will have access to a plethora of templates to select from, but also the ability to customize the size position, etc of everything which is added. The best thing about it, in my opinion, is that each design produced in the Drag and Drop editor is always completely mobile responsive. We would be happy to show you more about it anytime, it is enabled for all accounts. All the best, Carlos JP Jillian P. Director of Marketing and Operations Education Management Used the software for: 2+ years ### "review" August 23, 2019 3.0 i've used campaign through fire engine red as an end user, as well as a re-seller at platformq education. both experiences have been "meh". it does what we need it to do, but we run into small bugs and quirks that are annoying, the admin screen and the reporting aren't great, and the email templates are difficult to customize. i've had mixed experiences with various members on the customer service team. our old customer service rep was great. since then its been downhill. Pros Simple is better, so that makes it easy for non-experienced users to learn. Cons The email builder can be buggy sometimes, and I've found dynamic segments to be unreliable. Review Source Response from Ziff Davis July 7, 2020 Hi Jillian, just wanted to reach out to thank you for your review of Campaigner, this kind of feedback is extremely valuable to us. We are constantly working to improve our product to ensure that it meets the standards of our clients such as yourself, and would love the opportunity to discuss your segmentation further to ensure it is as optimized as possible to suit your BU's needs. We have also released new templates in our new Drag and Drop editor which has the ability to create responsive and well-designed emails in minutes. I will be happy to go over these things further with you anytime. MR Mark R. Director Facilities Services Used the software for: I used a free trial ### "Borderline Scam " March 27, 2023 1.0 Absolutely awful experience. Interestingly, there's a similar review on here to that which we had. Found that our account got locked after it was created, emails back and forth between myself and support. No help whatsoever! Got a response saying it was a system issue, then it should work fine, then it was something else. I emailed asking for our account to be closed only to find that we then started getting billed for a server that not only did we not want to use WE COULDN'T USE IT! Genuinely the most awful company I've ever had dealings with! And that's saying something Pros There is nothing I liked about Campaigner as we were never able to use our account Cons Nothing - we never got access to the account Review Source Response from Ziff Davis April 5, 2023 Hi Mark, Thank you for your feedback; we are sorry to hear that you had a negative experience. In reference to the locked account, we had some routine maintenance to conduct around the time of your signup, this subsequently disrupted our customers ability to login and was communicated by our team. Regarding the cancellation, our process, which was adhered to by our support team, is that the customer will need to call in so that we can verify their account details and most importantly the identification of the credit card holder, before cancelling the account. As it appears you had not called in, your free trial subsequently converted to a paid account, which was cancelled after you spoke with our support team via phone. Thanks again for your response. At Campaigner, we value our customers' feedback greatly, as this allows us to improve our SaaS for new, old and current customers moving forward. Kind Regards, The Campaigner Team Kristi D. Interactive Marketing Manager Architecture & Planning Used the software for: 2+ years ### "Use What You Know" September 18, 2018 5.0 We send a weekly email to 40k users and this program has worked for us for the last 8 years. Pros This program was already in use when I joined the company and the learning curve was minimal. It has all the standard templates, contacts, and reports that you would need. Every time I have called customer service, they have been helpful. Cons Working with the templates can be really finicky. It can be difficult to get it to do what you want at times. It is also not as user friendly as MailChimp, for instance. Their reporting is there but you have to do click more time to get to it and comparing email sends can be annoying the way it's laid out. Review Source Response from Ziff Davis October 15, 2018 Hi Kristi, Thank you for leaving a review of Campaigner. We are happy to hear that the platform works well for you and your team. We also appreciate th feedback you provided and have passed it along to our product team. If you have any additional questions please do not hesitate to contact us. -The Campaigner Team SF Sam F. CEO Publishing Used the software for: Less than 6 months ### "Worst ESP Experience EVER - Verging On Scam Organisation" May 20, 2022 1.0 Campaigner is the worst ESP experience I've ever had. As a high-volume newsletter publisher, we send approx 500MM emails per year across multiple ESPs. We were persuaded by Campaigner to move away from our existing ESP as they would help improve deliverability, lower costs and support our transition. What a complete pack of lies! After signing a 6-month contract, they instantly locked our account or 48 hours after we imported our contacts with zero notice or explanation - just that their postmaster had some issues. After finally getting the account unlocked, we then started emailing our 'super users' from our previous ESP (i.e. those who had opened multiple emails recently)... Campaigner couldn't even match the open rates on that segment that our previous ESP could achieve on our entire list (including inactive). When I raised this I had to wait 2 days for a basic response. I'm now trying to cancel our account but of course, Campaigner got what they wanted - a 6-month agreement and now don't care about providing a decent service. It's now descended into finance and legal getting involved. This is a classic case of bait-and-switch. All I can say is STAY AWAY. Pros The only redeeming feature of Campaigner is their sales team who are great at selling you a dream: deliverability experts, a dedicated account manager, a superior platform and deliverability. It's all promises up-front. Cons All of the features they promised: support, deliverability, platform Review Source LB Levent B. Director, Division Marketing Services Education Management Used the software for: 2+ years ### "Long-time user review" November 11, 2020 4.0 Pros Plenty of features such as segmentation, list management, sign up forms, good reporting. Ability to use Campaigner because of Canadian servers complying with privacy legislation in British Columbia Cons API integration needs improvement, account management (related to billing) requires even more improvement with prompt attention to inquiries and resolution of issues. Customer service could be more timely and provide better issue resolution experience. Review Source Response from Ziff Davis November 24, 2020 Hi Levent, Thanks for taking the time to send us feedback, we really appreciate it. We're glad that your experience with us has been good and that our features have suited your needs. All the best, Allison, Content Marketing Manager JFF Janae Franicevic F. Owner/Mgr Leisure, Travel & Tourism Used the software for: 2+ years ### "Reliable and Effective" December 8, 2020 5.0 Campaigner allows us to not only maintain a relationship with our customers, which is invaluable right now during COVID-19—but it also helps us thrive while deepening those relationships. Pros Campaigner has grown along with us, always updating itself. In the beginning we only used templates, but then we began learning how to use the editor—and found it to be very intuitive. We have a very high retention rate; we believe it’s due both to our customers’ loyalty but also to Campaigner’s low spam rate and easy user ability. Cons In the early days of Campaigner, we’ve been with them awhile, it was a learning curve to become proficient with their built-in editor—mostly due to our lack of know-how. Review Source Response from Ziff Davis December 14, 2020 Hi Janae, Thank you for taking the time to give us a review. We're glad that you've had such a positive experience with Campaigner! We're currently looking for potential case studies and we think you might be a good fit. Would you be interested in having a quick chat with me sometime? I look forward to hearing from you, Allison, Content Marketing Manager LK Lenny K. vp Textiles Used the software for: 2+ years ### "EMAIL MARKETING" October 29, 2020 5.0 Great service....well worth the expense and time to learn. Pros The software is very easy to used once it is learned. There is some learning curve especially if your email blast content is anything other than a simple JPG. Along with the email marketing feature the ability to generate URL's is simple and quick. Customer support is very good and they respond quickly and efficiently. Cons The ability to use a pdf with function is not allowed. The software forces you to post a JPG an then assign further URL locations so that the receiver can view information selectively. The software does provide a way around this and once you are familiar with the sequence of these functions its take only minutes to setup, define recipients, schedule when it is sent and then before actuating sending a test email to yourself. Review Source Response from Ziff Davis November 13, 2020 Hello Lenny, Thank you for taking the time to leave this outstanding and detailed feedback for us. Best regards, Carlos, Customer Marketing Manager Kelly M. Marketing Manager Industrial Automation Used the software for: 2+ years ### "Campaigner is a big asset to what I do every day - try to get my business name out." May 1, 2018 5.0 Getting my name out Pros Ease of use, price, and value for money! The setup, input, and reports are easy to use and very helpful. Cons The one thing that is bothersome is the "touchiness" of being locked out - but I totally get the reasoning Review Source Response from Ziff Davis May 4, 2018 Hi Kelly! Thank you so much for the glowing review! We are happy to hear that Campaigner is a big asset for you and your business. If you have any suggestions or comments in the future please do not hesitate to contact us. -The Campaigner Team SS Scott S. Company Owner Marketing and Advertising Used the software for: 1-2 years ### "Pros & Cons" November 16, 2021 5.0 Overall, Campaigner is efficient & effective in meeting our company's current needs. Pros Campaigner is intuitive and easy to navigate. Our team primarily uses the platform for transactional emails and it does a good job meeting the demands. Cons Enhanced data reporting & exporting options would be an improvement. More robust support documentation would also be beneficial. Alternatives considered [EmailOctopus](https://www.capterra.com/p/147415/EmailOctopus/)[Mailgun](https://www.capterra.com/p/159630/Mailgun/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Review Source Response from Ziff Davis March 9, 2022 Thank you for this valuable feedback Scott, its great to hear that we are helping you and your team meet your business demands. SK Sefa K. President Professional Training & Coaching Used the software for: 2+ years ### "Unhappy Customer!" November 11, 2021 1.0 Not very good since it changed from EZ publishing Pros No improvements since they purchased this from EZ Publishing Cons Its compatibility with Dreamwaever is not very good Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Html editor Review Source Response from Ziff Davis March 9, 2022 Hello Sefa and thank you for taking the time to leave this feedback. We are continuously making improvements to meet the needs of our customers. We have recently added new features such as a drag and drop email editor, Reputation Defender contact list assistant, as well as the ability to send SMS marketing campaigns. It would be great to catch up further with you regarding what changes you would like to see, and show you what other improvements we have made. Please reach out to us anytime support@campaigner.com. 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