# SugarSync Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SugarSync the right File Sync solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/266293/SugarSync/reviews --- SugarSync 4.1 (51) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SugarSync Ease of use 4.3 Customer Service 3.8 ## Pros and Cons in Reviews Andrea R ProfessorEducation Management, 501 - 1,000 employeesUsed the software for: More than 2 years. “Among cloud storage providers, Sugarsync is possibly one of the most flexible: you can sync any folder on your PC and share it with any number of users (once you pay your subscription ,shared files do not count against their storage limit).“ August 13, 2022 Andrea R ProfessorEducation Management, 501 - 1,000 employeesUsed the software for: More than 2 years. “However, the subscription fee is not cheap and the PC client is not entirely robust, with technical support lagging behind.“ August 13, 2022 Andrea R ProfessorEducation Management, 501 - 1,000 employeesUsed the software for: More than 2 years. “Files are accessible via the web and on portable devices (e.g., I use the Android client to peek at my files while on the go).“ August 13, 2022 JH Jakub H Founder / DesignerMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “Unlike other solutions SugarSync either does not have any data centers in Europe or the servers are slow.“ May 31, 2022 JH Jakub H Founder / DesignerMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “SugarSync belonged to the later and we loved it.“ May 31, 2022 JR Janine R OwnerInsurance, 2 - 10 employeesUsed the software for: More than 2 years. “I am going to a competitor due to such poor service.“ June 7, 2022 MV Martha V BDMWine and Spirits, 11 - 50 employeesUsed the software for: More than 2 years. “I found SugarSync user friendly and well suited for the purpose I required, which was to be able to access parts of our server remotely including without internet access.“ September 6, 2020 RT Rebecca T Accounting Utilities, 51 - 200 employeesUsed the software for: More than 2 years. “Pricing for small business use is a bit too high.“ January 4, 2021 ## Showing most helpful reviews Showing 1-25 of 51 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jenna I. Account Director Computer Software Used the software for: 2+ years ### "Great file sharing solution" December 8, 2018 5.0 Overall, this is a wonderful solution for SMBs to efficiently share files without investing in a complicated enterprise solution that requires IT setup and maintenance. Pros The best thing about this software is that I can download the shared folder and sync locally so I don't HAVE to use the web app if I don't want to. I can drag and drop files and sub folders on my desktop and still sync with the cloud. Cons One team member in particular can't delete anything, files and folders she deletes keeps reappearing. We think this is because the version we have is older and not supported anymore, honestly. We have it as a legacy and they don't sell it anymore. I don't believe the newer versions have this issue. Review Source JH Jakub H. Founder / Designer Marketing and Advertising Used the software for: 2+ years ### "Sharing individual files made easy" May 31, 2022 4.0 In the early days of cloud file storage and sharing there were some big players and some were small but very good. SugarSync belonged to the later and we loved it. The ease of sharing a file via right-clicking and generating a publicly accessible link was great. As time progressed, the other apps also progressed and SugarSync stood still for a while which led to a drop of speed and comparably pricier service then others offered. Even when privacy was a concern. So we dropped it. Pros When SugarSync became available it seemed to be the best option to share and sync files AND backup computers to the cloud. It was far more advanced then other software, privacy is supposedly better and it allowed simple sharing of single files and folders. Cons Unlike other solutions SugarSync either does not have any data centers in Europe or the servers are slow. Compared to other solutions uploading and syncing the files dragged and I had to wait to finish uploads of files which needed to be shared. Plus over time the client app became slightly aged and overall the system became pricey. Alternatives considered [Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing SugarSync Pricing and functionality. Switched from [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[Google Drive](https://www.capterra.com/p/161425/Drive/)[Box](https://www.capterra.com/p/148766/Box/) Deeper integration into the system and easy sharing of individual files and filders. Review Source VR Verified Reviewer Professor Education Management Used the software for: 2+ years ### "Flexibility comes at a cost" August 13, 2022 3.0 On paper, Sugarsync ticks all the boxes, and it is more flexible than its main competitors. However, the subscription fee is not cheap and the PC client is not entirely robust, with technical support lagging behind. Pros Among cloud storage providers, Sugarsync is possibly one of the most flexible: you can sync any folder on your PC and share it with any number of users (once you pay your subscription ,shared files do not count against their storage limit). Files are accessible via the web and on portable devices (e.g., I use the Android client to peek at my files while on the go). Cons Technical support is incredibly poor for such a good product. Sugarsync has been having a problem for at least two months, now, with some files that get "stuck" while uploading to the could and remain invisible to other users, and the developer has not come up with a solution yet. Also, it is pretty usual that some files re-appear in the list of the files to be synced even though they are already in sync. Finally, when the PC client is started it eats up CPU and memory and may have a significant impact on your machine's response times (although this just lasts for a few minutes). Switched from [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) When I switched, Sugarsync was free up to an unlimited storage (meaning that you could have a free, limited plan and then grow you free space by referring friends, etc.). Also, it could backup and share any folder on my PC, while with Dropbox you had to use its own folder to get files synced. Review Source VR Verified Reviewer Director of Business Development Oil & Energy Used the software for: 2+ years ### "Love it but have to troubleshoot regularly" December 14, 2018 4.0 Really love that I don't have to check files in/out when I work on them. If another user is editing a document in parallel, the SugarSync system saves both versions. Wish it were more reliable. Pros Platform is ideal for a small business with a handful of remote users. Files are synced in the cloud and duplicated on a user's hard drive. Cons Occasionally it just stops syncing files. Usually I discover this when I'm in the middle of collaborating with a team member or working on a critical document. It is frustrating to have to reboot or refresh which usually fixes the problem but not always. Review Source Samantha C. Owner Used the software for: 2+ years ### "Love sugarsync for 2 way syncing of files" March 7, 2018 5.0 Love its usability and how it backs up all my files! Pros I have been using sugarsync for over 5 years and I absolutely love it! My files are backup automatically to the cloud and I can select which folders are backed up automatically and can even change this on multiple devices. I backup my cellphone, laptop and tablet with it and have never lost anything! Review Source Marcos G. Production and Content Director Used the software for: 6-12 months ### "A great way to share files and keep them always updated, anywhere, anytime!" March 20, 2018 5.0 Pros In addition to all the features that usually present this type of tools, such as a synchronization folder, share with collaborators, etc. This application allows backups and automatic synchronizations on all devices. Even upload files vía email. Additionally, you can save backup copies of your file structures to prevent accidental fatalities! Cons The bad thing, unlike similar ones, is that you can not edit the files online. You can edit them through a program on your computer, but as soon as the file is saved, it can be updated immediately and automatically in all the folders in which it is located. At least that's what they have ... Review Source VR Verified Reviewer Business Owner - Principal Engineer Aviation & Aerospace Used the software for: 2+ years ### "Great File Sync Software" January 15, 2020 5.0 Needed to have up to date copies of all my files and photos on all my computers. Sugarsync did this with ease, running in the background so that everything was always up to date Pros Very easy to set up and use. Updates were regular and fixed any glitches Cons Had some glitches early on but updates fixed them Review Source VR Verified Reviewer Strategic Sales Advisor and Business Coach Professional Training & Coaching Used the software for: 2+ years ### "Great features to sync and backup files in the cloud" November 26, 2019 5.0 Overall, I love using this software to back up and share my files with others. It was easy to use and has features that other competitors didn't have. Pros Sugarsync is easy to use and configure so it's accessible on all devices. Love how you can choose specific folders to sync and backup. Cons Over the years the price of the plans have gone up compare to other competitors like Dropbox and Google Drive. Alternatives considered [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[Box](https://www.capterra.com/p/148766/Box/)[Google Cloud Storage](https://www.capterra.com/p/253631/Google-Cloud-Storage/) Reason for choosing SugarSync It made it easy to backup specific folders Review Source VR Verified Reviewer Vice President Of Technology & Operations Used the software for: 2+ years ### "Easy to Setup, Cheap Backup Solution" April 10, 2018 5.0 Pros It was super easy to setup, allows backing up of existing folders (as opposed to Box.com or Dropbox). We really like the version history. Cons I didn't find anything that we really disliked about SugarSync. It did everything we were looking for and more. Review Source JA Jeremy A. National Manager of Learning Innovation Mental Health Care Used the software for: 2+ years ### "Was perfect, now not functioning well" April 5, 2018 3.0 Pros Can sync any folder, customizable by device. The ability to sync multiple devices across platforms is great, including mobile for true access anywhere. Copy public link is a great, easy way to send a file to someone. Cons Lately, the desktop app hogs tons of resources and seems like it's constantly using 30 or more % processor. While it wasn't always this way, it's not completely reliable in terms of keeping files synced- I've had issues with file versions getting mixed up after thinking/expecting they were in sync. This requires a app exit and restart to re-trigger the syncing process. Review Source AD Amanda D. Instructional Designer Higher Education Used the software for: 2+ years ### "Decent resource for multiple users" August 15, 2018 4.0 Pros My group has been using this as a repository for file sharing for many years. The app allows us to easily access files on the go. Files and folders can be renamed with ease. Cons When a new file is uploaded the date does not change to the most recent date. Moving files is a bit cumbersome as there is no ability to drag and drop to move files among folders. Review Source VR Verified Reviewer Safety Officer Public Safety Used the software for: 2+ years ### "SugarSync" August 31, 2019 5.0 This software is reliable and versatile in allowing synchronization with only selected folders. Pros Very easy to use and share files easily. Great desktop and mobile environments. Works across multiple platforms including Windows, Macintosh, OIS, & Android. Cons It isn't supported for use with a server and can be cumbersome with many users. Somewhat pricey compared to other applications. Review Source VR Verified Reviewer Founder Used the software for: 1-2 years ### "Great back up software. " April 30, 2018 5.0 Pros Ran seamless in the background and made it easy to store all files and data in the cloud. Great interface. Cons I eventually switched to just using google drive which is a lot more affordable and it works better with other software I use. Review Source ML Michael L. CTO Information Technology and Services Used the software for: 1-2 years ### "Works OK for non HIPAA users" July 21, 2021 4.0 Pros ease of backup and file sharing for personal use. Cons lack of corporate features, I feel this product is geared more for personal use. Review Source RW Ross W. User & Devices Team Lead Higher Education Used the software for: 2+ years ### "Average file syncing solution" August 29, 2019 3.0 Pros Does what it says on the tin. Syncs files. Cons Nothing special, no better or worse than the thousands of other similar solutions on the market. No reason to choose it over its competitors. Review Source NH Nathan H. Management Assistant Used the software for: Less than 6 months ### "I have used sugarsync to keep my files secure and structured how I like them." June 13, 2018 5.0 Pros I enjoy backing up all my folders in the same structure I created them on my computer. When I need to go to my backups (never ideal) I can quickly get why I need fast. I also like the ability to share folders with permissions when necessary. Cons From the business side, nothing. From the personal side, just wish I could automatically backup photos since that's near and dear to me. Not a huge deal, though, more or a nice to have. I still think sugarsync is a great offering. Review Source KR Kathryn R. Director of operations Education Management Used the software for: 2+ years ### "Great for small teams!" December 2, 2021 5.0 Use it daily as our main storage and share system. Pros Easy and intuitive. There was no learning curve. It stores files as if you share a desktop folder. There’s no active downloading needed to share. Cons There’s no indication that someone else has a file open. It saves both versions, but we are frequently running file compare to make sure everything is up to date. Alternatives considered [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing SugarSync Price, ease, space Switched from [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) Space, price, ease Review Source VR Verified Reviewer Web Developer & Graphic Designer Internet Used the software for: 2+ years ### "This Software Has Stopped Working with the Latest MacOS" October 14, 2019 1.0 It had served me well for a long time, although things always seemed a little on the verge of breaking down. Usually it didn't. Now it doesn't work at all. The customer support team are trying and are nice, but they are just being fed lines from their developers and can't offer any information about when an update will be available. What they are relaying indicates that the problem was on the verge of being fixed, but that line has continued to be served up. Pros I liked that you can select the folders that you want to sync, back when the software used to work. It used to be a decent product and serve a role in the syncing world that other software didn't. Cons It occasionally would get buggy and there would be a need a few times a year to get on the phone with customer service and resolve new issues. But most of all, it is completely useless to me now because it no longer works with the latest MacOS. Mac pushes their users to update frequently to the latest, safest OS. There is no way anyone should not upgrade because they want to keep using SugarSync. Review Source SF Scott F. Owner/Operator Information Technology and Services Used the software for: 2+ years ### "SugarSync has by-far been the most reliable file-sync program I have used to date." May 5, 2018 4.0 SugarSync allows me to easily syncronize files between all of my computers without having to move them from their original locations into a central folder. Pros The biggest feature of this program, and the one I admire the most, is the ability to sync files and folders anywhere on the computer without having to move them to a specific folder. All the other systems require you to move your data into a specific folder they create, but SugarSync allows you to right click on any file/folder on your computer (including network drives and external drives) and choose to sync the right where they stand. I also like their new backup copy feature that maintains an extra copy of whatever folders you want for safety and versioning changes. Cons The price is the worst part of this program - it is far more expensive than any other program like it that I have ever used, and each year I am forced to think hard on whether or not I want to renew them or not. They are at least 5 times more expensive than their closest competitor, and the only justification is syncing files/folder where they sit. Review Source JR Janine R. Owner Insurance Used the software for: 2+ years ### "Customer support is NON EXISTANT" June 7, 2022 1.0 I am a customer for 13 years. The service was always decent except for the last two years wherein you can get no assistance. There is no one manning the ship. I am going to a competitor due to such poor service. Pros It backs up your files, like it is supposed to most of the time. BUT, when there is a problem you can not get anyone on the phone nor will they call you back no matter how many messages or email s you send, even though you are paying for this service annually. You cant even get anyone in billing to answer the phone. Cons files or photos won't upload properly and will not sync so they get stuck in limbo and you can not get it to resolve. Review Source RT Rebecca T. Accounting Utilities Used the software for: 2+ years ### "Easy to use with comparable price point" January 4, 2021 5.0 Pros App was easy to use and teach employees to use, implementation was smooth transition from previous app. Integration with other apps worked better than other apps used by company. Cons Pricing for small business use is a bit too high. Alternatives considered [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[Box](https://www.capterra.com/p/148766/Box/) Switched from [Box](https://www.capterra.com/p/148766/Box/) Integration with other applications Review Source ME Marisa E. Web Guru Management Consulting Used the software for: 1-2 years ### "Not great for teams" February 25, 2020 2.0 We were trying to use it to share files among our remote team but it created way more headache than anything else. It was also a pain to get our accounts cancelled. We moved to G-Suite and have never been happier. Pros The fact that there was a backup online as well as on your machine was nice. Being able to share folders theoretically seems great. Cons The fact that we couldn't have a team based folder. Maybe it was just based on how we used the product but for us, my boss had access to the main folder and he had to share permission with people to get access to it. But he wasn't always available so we'd have to download the file and send it to the person who needed it. Over time, this became really hard to manage as well as a version control issue. Plus having all of the files on every single person's computer was causing a space issue too. Review Source VR Verified Reviewer Senior Financial Analyst Insurance Used the software for: 2+ years ### "SugarSync Review" June 21, 2018 4.0 Pros Our team loves the flexibility that SugarSync gives us to quickly and easily share documents with each other. Cons Occasionally, we run into syncing issues, even when all of us have the desktop app open and the SugarSync icon is green. Review Source VR Verified Reviewer Marketing Director Computer Software Used the software for: 1-2 years ### "Great Tool To Store Company Documents" December 19, 2019 5.0 Overall the experience has been good using this tool. Pros You can use this either as a web app, native app, or sync it with your computer. It is easy to use for anyone. Cons Sometimes the syncing between the different ways to use this tool can create issues by not keeping everything updated together. Review Source 宗楊 宗翰 楊. 会社員 Mechanical or Industrial Engineering Used the software for: I used a free trial ### "同期が遅い" December 14, 2022 3.0 無料プランがないため、一般ユーザーが導入しにくい。また料金プランの選択肢が少ない。多様な用途に合わせてもっとプランを用意してほしい。 Pros 重要なファイルをオンラインバックアップしてくれるため、パソコンが壊れてもいつでもファイルを復元できる。またファイルを共有する際にアクセス権を細かく設定できるため、セキュリティ面も安心。 Cons 同期が他社製品より遅い。特に容量がある程度達すると、何故か同期速度が遅くなる。またたまにリアルタイムで同期してくれる。 Alternatives considered [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[OneDrive](https://www.capterra.com/p/161304/OneDrive/)[Google Drive](https://www.capterra.com/p/161425/Drive/)[Box](https://www.capterra.com/p/148766/Box/) Review Source Similar Products Featured ## Related categories [File Sync](https://www.capterra.com/file-sync-software/)[Content Collaboration](https://www.capterra.com/content-collaboration-software/)[Backup](https://www.capterra.com/backup-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.