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Kapture CX

Kapture CX

4.2 (37)
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What is Kapture CX?

Kapture CX is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s teams and technology are built ground up with a core focus on “the customer”. Built around hyper-personalization, Kapture brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued and every resolution unique.

Do you work for Kapture CX?Claim this product profile

Kapture CX Integrations

Oracle Field Service logo
Oracle Field Service
Google Calendar logo
Google Calendar
Plivo logo
Plivo
FreshBooks logo
FreshBooks
SAP Customer Experience logo
SAP Customer Experience
Enable personalized and effective interactions at every touchpoint, based on individual customer personas.
Recommended responses, professionalism checks, and step-by-step navigation for effortless customer resolution.
Your field service agents are equipped with the tools they need to excel. They can access crucial customer information, service histories, and job details right from their mobile devices, enabling them to provide personalized service
Multilingual chatbot takes simple, repetitive questions off a support team’s plate and give agents time back to provide more meaningful support
Enable your customers to find answers beyond FAQs by exploring the knowledge base, ensuring they get all the resolutions they need before even raising a ticket.

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How much is Kapture CX?

Starting From:
$39 Per Month
Pricing Model: Per User
  • No free trial
  • No free version

Kapture CX Features

What solutions does Kapture CX provide?

Alternatives to Kapture CX

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Kapture CX Reviews

Showing 5 of 37 reviews
Overall
4.2
Ease of Use
4.4
Customer Service
4.2

Pros

  • The product is very easy to use. It is very good to use, reliable and easily understandable.

  • The reporting and ease of integration are one of the best. We have linked our emails, calls, social media account with Kapture and they're working swiftly.

  • Very helpful and easily accessible with regards to customer data. One of the best tool with an easy work layout.

  • Ticket assigning is super easy, all my tickets from various platforms are in the same place which I love the most.

Cons

  • Before we took the decision to do this we were very patient, tried asking politely, but the response so poor, we thought we will have to do this.

  • We happen to have a really bad experience with them and this is an honest review of the ordeal.

  • Even after no services were delivered, they didn’t refund claiming they’ve worked on, so they can’t refund.

  • We happen to have done business with Kapture CRM and we had a bad experience dealing with Kapture CRM(Adjetter Media), and here is our honest feedback/review/rant.

Most Helpful Reviews for Kapture CX

Muheeb P. avatar
Muheeb P.
Admin
Food & Beverages, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 12, 2020

"CRM Review"

Overall: Very fast and accurate resolutions

Pros: Managing tickets was a headache for us and what helped us in managing the smooth flow is Kapture CRM. with their self-service portal and omnichannel presence it's really easy for us to manage and organize the ticket flow today. Thanks to them we have zero ticket backlogs and higher customer satisfaction.

Cons: Nothing noticed as such in my association with Kapture team

Reasons for Choosing Kapture CX: The features and pricing are the key factor
Chetan S. avatar
Chetan S.
Team Lead Customer Service
Health, Wellness and Fitness, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 23, 2022

"Great tool for customer support"

Overall: We have been providing customer service using Kapture CRM and we are able to scale our support system.

Pros: The reporting and ease of integration are one of the best. We have linked our emails, calls, social media account with Kapture and they're working swiftly.

Cons: Only the linkedin integration have some issues and they're still trying to integrate it.

Alternatives Considered: Freshdesk
Reasons for Choosing Kapture CX: Kapture is cheaper and it's configuration tools are great.
Switched From: OneDirect
Reasons for Switching to Kapture CX: It had integration issues with our social media

Vendor Response

By Adjetter Media on August 24, 2022
Hi Chetan, Thank you for the wonderful review and for taking the time to share your feedback with Kapture. Our priority is customer service and we are ecstatic that we met that mark!
Ramasubramaniam R.
General Manager - IT
Consumer Goods, 1,001-5,000 employees
Used the software for: 1-2 years
Overall Rating
3.0
Ease of Use
4.0
Customer Service
3.0
Features
3.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
August 23, 2022

"Customer Service"

Overall: Our overall experience is good. However, huge opportunities for the organisation to improve on the support levels Expect the product to get enhanced to serve the clients quickly.

Pros: a) Rich features covering the entire After Sales Service life cycle processes b) Mobile Friendly c) Saas Based solution for Small, Mid and Large enterprises d) Customisable solution e) Scalable to 2X users in a month f)

Cons: a) Lead time to develop or customise solutions are too long b) Developer Talent drain c) Reliability of the features d) Reducing Support levels e) Rugged structure rather than configurable solutions

Alternatives Considered: Freshservice, SAP S/4HANA Cloud and Dynamics 365
Reasons for Choosing Kapture CX: a) Lower TCO b) Simple and scalable solution c) Customer Success of referral clients d) Rich features and functionalities e) Secured Software
Reasons for Switching to Kapture CX: a) Multiple and silo products with poor interfaces b) Expect single source of truth c) Mobile friendly system for field service activities d) Robust software at affordable cost
Naqvi M. avatar
Naqvi M.
Deputy Manager
Cosmetics, 501-1,000 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
August 23, 2022

"A feature packed tool and cost effective"

Overall: Work is assigned equally to my associates now. I do not have to toggle between different screens to access my tickets now since Kapture brings everything in one place.

Pros: Ticket assigning is super easy, all my tickets from various platforms are in the same place which I love the most.

Cons: At times, the tool does not feel very user friendly. Could be refined to improve user experience.

Alternatives Considered: Freshdesk, SugarCRM and Zendesk Suite
Reasons for Choosing Kapture CX: It was cost effective compared to others and packed with features.
Switched From: SugarCRM
Reasons for Switching to Kapture CX: CRM was very basic with little to no use for my team. Did not have many functionalities.
Manisha Kumari M.
Review
E-Learning, 501-1,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 1, 2022

"Regarding the usablity of kapture"

Overall: We are solving the query of the students via, Email, call and chat who are using our product.

Pros: Yes, features are very impactful for us. we also can get the daily report of the query we received on the kapture via, Email, call, and chat. Yes, the integration of my operator is very useful for us.

Cons: Sometimes, it gets slow despite of being a good internet connection. No, the integration of my operator with Kapture is quite useful and smooth.

Alternatives Considered: Tasks for Zendesk and CRM and Deals for Zendesk
Reasons for Choosing Kapture CX: Because it is quite resonable and the service and feature they are providing is almost same as others.