--- title: "inspeech Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about inspeech Software - reviews, pricing plans, popular comparisons to other Speech Analytics products and more." source_url: "https://www.capterra.com/p/266356/inConcert-Speech-Analytics/" page_type: "product" language: "en" --- # inspeech Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) inspeech ## What is inspeech? Powered by GenAI, our Speech Analytics system transcribes and analyzes your contact center’s voice and text conversations to improve your operations’ quality and find insights of value to your business. Maximum agility in a truly omnichannel solution: Efficiently analyzes audio and text efficiently with a powerful GenAI-driven transcription engine. High precision engine: Get automated service quality monitoring with >95% reliability. Optimized customer experience: Detects operational problems to improve customer satisfaction. Cost reduction: Automates quality management processes to optimize your resources. Better agent performance: Keep track of quality KPIs adapted to your business in real time. Business intelligence: Optimize your processes and enhance your sales. ## What is inspeech used for? [Speech Analytics](https://www.capterra.com/speech-analytics-software/)[Transcription](https://www.capterra.com/transcription-software/)[Contact Center Quality Assurance](https://www.capterra.com/contact-center-quality-assurance-software/) Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for inspeech?[Manage this product listing](https://www.g2.com/products/inspeech/claim_requests/new?auto=true) ## inspeech Overview Updated September 2026 AI summary Inspeech offers enterprises, midsize, and small businesses a speech analytics platform that captures and analyzes audio from calls to extract insights using features like automatic transcription, sentiment analysis, and speech-to-text. With options for call recording, language detection, predictive analytics, and customer experience management, inspeech is accessible via cloud, web, Mac, and Windows deployments for flexible integration. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### inspeech 4.0 (1) VS. [### Rilla](https://www.capterra.com/p/10016798/Rilla/) [4.8 (366)](https://www.capterra.com/p/10016798/Rilla/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.8 (366) Value For Money 5.0 (1) Value For Money 4.7 (325) Customer Service 4.0 (1) Customer Service 4.9 (348) ## inspeech alternatives Highest Rated [Fathom](https://www.capterra.com/p/276054/Fathom/) [5.0 (809)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/276054/Fathom/) [CallFinder](https://www.capterra.com/p/179317/CallFinder/) [4.7 (12)](https://www.capterra.com/p/179317/CallFinder/reviews/) Starting price $999.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179317/CallFinder/) [Talkatoo](https://www.capterra.com/p/198507/Talkatoo/) [4.7 (221)](https://www.capterra.com/p/198507/Talkatoo/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/198507/Talkatoo/) [Klearcom](https://www.capterra.com/p/10020906/Klearcom/) [4.8 (11)](https://www.capterra.com/p/10020906/Klearcom/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10020906/Klearcom/) ## FAQs about inspeech Overview ### What company size and specific industries is inspeech built for? inspeech is designed for contact centers and call centers of any company size, especially organizations that handle high volumes of customer phone interactions. It fits businesses in customer support, sales, and service operations where managing inbound and outbound calls is a core part of daily work. Features and Usability ### What are the key features of inspeech? inspeech offers call center management features such as automatic call distribution, IVR, auto-dialer, predictive dialer, call routing, call transfer, and call monitoring. It also includes automatic transcription, call recording, speech-to-text analysis, sentiment analysis, real-time analytics, reporting, CRM, contact management, and third-party integrations. Getting Started and Support ### What training and onboarding options does inspeech offer? inspeech provides webinars, documentation, and videos to help teams get started. Webinars offer live or scheduled instruction, documentation gives written reference material for setup and feature guidance, and videos support visual, self-paced learning. Getting Started and Support ### What customer support options does inspeech offer? inspeech provides email/help desk, FAQ/forum, knowledge base, and phone support. No reviewer feedback about support is available in the catalog data, so user experience details such as response speed, helpfulness, or common frustrations cannot be confirmed. ## Features AI summary Based on 657 Speech Analytics reviews Not all Speech Analytics products cover every must-have feature. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Performance Management** (**65%** of reviewers rated this feature as critical) - **Recording** (**72%**) - **Audio Capture** (**56%**) inspeech supports **Performance Management** and **Audio Capture**, giving teams the tools to monitor agent effectiveness and capture spoken interactions for further review. However, it does not include **Recording**. Instead, it offers other features that reviewers also rate as important, including **Automatic Transcription** (**53%**), **Reporting & Statistics** (**50%**), and **Call Recording** (**63%**). These capabilities help businesses review conversations in text form, track trends through measurable data, and retain call records, allowing teams to improve coaching, oversight, and service quality. Call Recording 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Customer Experience Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Data Security 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy Language Detection 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Identify different languages Natural Language Processing 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Speech-to-Text Analysis 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Analyze, correct, and monitor speech for transcriptions or recordings inspeech 57 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Audio Capture: Record audio or import/upload audio files - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Automatic Transcription: Use AI to convert voice into text automatically - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Call Whispering: Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Categorization/Grouping: Organize and group data or items based on various criteria - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Language Detection: Identify different languages - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues - Real-Time Analytics: Analyze and gain insights into data in real-time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Speech-to-Text Analysis: Analyze, correct, and monitor speech for transcriptions or recordings - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking --- Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) ### Starting price Free trial not available Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (1) 4.0 Based on 1 reviews ## User reviews Overall rating 4.0 Based on 1 reviews Filter by rating 5(0) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JM Juan Manuel H. DIRECTOR DE INNOVACIÓN Telecommunications ### "Experiencia con Inspeech" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 18, 2024 Muy buena hasta el momento. Estamos procesando 300 horas por semana Pros la velocidad de procesamiento de los audios Cons el panel grafico es mejorable, podrían enlazanrlo a un tableau o power bi Alternatives considered [botkeeper](https://www.capterra.com/p/177021/botkeeper/) Reasons for choosing inspeech relacion calidad-precio y experiencia anterior Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.