# inspeech Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about inspeech Software - reviews, pricing plans, popular comparisons to other Speech Analytics products and more.

Source: https://www.capterra.com/p/266356/inConcert-Speech-Analytics

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# 

 inspeech Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

inspeech

## What is inspeech?

Powered by GenAI, our Speech Analytics system transcribes and analyzes your contact center’s voice and text conversations to improve your operations’ quality and find insights of value to your business. Maximum agility in a truly omnichannel solution: Efficiently analyzes audio and text efficiently with a powerful GenAI-driven transcription engine. High precision engine: Get automated service quality monitoring with >95% reliability. Optimized customer experience: Detects operational problems to improve customer satisfaction. Cost reduction: Automates quality management processes to optimize your resources. Better agent performance: Keep track of quality KPIs adapted to your business in real time. Business intelligence: Optimize your processes and enhance your sales.

## What is inspeech used for?

[Speech Analytics](https://www.capterra.com/speech-analytics-software/)[Call Center](https://www.capterra.com/call-center-software/)[Speech Recognition](https://www.capterra.com/speech-recognition-software/)

Overall rating

Based on 1 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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Do you work for inspeech?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://inconcertcc.com&name=inspeech)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### inspeech

4.0 (1)

VS.

[5.0 (807)](https://www.capterra.com/p/276054/Fathom/reviews/)

Starting Price

Contact vendor

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (1)

Ease Of Use

5.0 (342)

Value For Money

5.0 (1)

Value For Money

4.9 (303)

Customer Service

4.0 (1)

Customer Service

5.0 (325)

## inspeech alternatives

[4.6 (150)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/)

Starting price

$79.00

Per User, Per Month

[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/)

Starting price

$350.00

Per User, Per Month

[Rilla](https://www.capterra.com/p/10016798/Rilla/)

[4.8 (342)](https://www.capterra.com/p/10016798/Rilla/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/10016798/Rilla/)

[CallFinder](https://www.capterra.com/p/179317/CallFinder/)

[4.7 (12)](https://www.capterra.com/p/179317/CallFinder/reviews/)

Starting price

$999.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/179317/CallFinder/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Call Recording

3.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Record the audio of phone conversations for quality assurance purposes

Customer Experience Management

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Data Security

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Protect sensitive data for digital privacy

Language Detection

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Identify different languages

Natural Language Processing

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Process and analyze human language in text or audio form

Speech-to-Text Analysis

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Analyze, correct, and monitor speech for transcriptions or recordings

inspeech 57 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Application programming interface that allows for integration with other systems/databases

Record audio or import/upload audio files

System that automatically dials calls

Distribute/route/connect calls

Use AI to convert voice into text automatically

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Provide agents with a typical response for common call subject matter

Highlight specific time marks for annotation and review purposes

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Voice conversion to text

Transfers live calls to other agents

Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call.

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Organize and group data or items based on various criteria

Communicate using direct chat or messages within the system

Manage and track all internal and external communication conducted via calls, email, text, or chat

Track and manage adherence to policies for any service, product, process, or supplier

Computer-telephony integration is the use of computers to manage telephone calls

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Protect sensitive data for digital privacy

A call center that primarily receives calls, typically customer service focused

Track interaction history by documenting conversations for contacts

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Identify different languages

Agents choose who to call and when

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Manage and support multiple languages

Process and analyze human language in text or audio form

A call center that primarily makes calls, typically sales focused

Organize and manage the accomplishments and development of employees or performance of applications or systems

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Predict future data based on historical data sets

System calls multiple numbers at once and connects the agent to the first number that answers

Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls

Systematic evaluation of various aspects of a project or service to prevent defects or issues

Analyze and gain insights into data in real-time

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Online portal through which end users can access the system, manage tasks, or obtain information

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Analyze, correct, and monitor speech for transcriptions or recordings

Set up connections to third-party platforms to improve business processes

Interact with data visualization elements, such as charts and graphs, to drill down into data

Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking

Get Advice

We can help you find the software with the features you need.

Features

4.0 (1)

4.0

Based on 1 reviews

## Pricing

Value for money

5.0 (1)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

5.0 (1)

5.0

Based on 1 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.0 (1)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.0 (1)

4.0

Based on 1 reviews

## User reviews

Overall rating

4.0

Based on 1 reviews

Filter by rating

5(0)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

JM

Juan Manuel H.

DIRECTOR DE INNOVACIÓN

Telecommunications

### "Experiencia con Inspeech"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

November 18, 2024

Muy buena hasta el momento. Estamos procesando 300 horas por semana

Pros

la velocidad de procesamiento de los audios

Cons

el panel grafico es mejorable, podrían enlazanrlo a un tableau o power bi

Alternatives considered

[botkeeper](https://www.capterra.com/p/177021/botkeeper/)

Reasons for choosing inspeech

relacion calidad-precio y experiencia anterior

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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