--- title: "Missing Link Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Missing Link Software - reviews, pricing plans, popular comparisons to other Procure to Pay products and more." source_url: "https://www.capterra.com/p/266359/Missing-Link/" page_type: "product" language: "en" --- # Missing Link Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Missing Link ## What is Missing Link? Missing Link is an end-to-end eCommerce solution that streamlines, automates, and facilitates the processing of B2B procurement transactions. We offer a tailored, integrated solution that leverages industry best practices to bring transparency, efficiencies, actionable insights and growth. From sales to order tracking, reconciliation and approval, we provide a seamless procure to pay process for you and your trading partners. ## What is Missing Link used for? [EDI](https://www.capterra.com/edi-software/)[Integration](https://www.capterra.com/integration-software/)[eCommerce](https://www.capterra.com/ecommerce-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1000 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Missing Link?[Manage this product listing](https://www.g2.com/products/missing-link/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Missing Link 4.8 (12) VS. [4.6 (310)](https://www.capterra.com/p/176854/Flipsnack/reviews/) Starting Price $1000 Usage Based, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (12) Ease Of Use 4.5 (597) Value For Money 4.8 (12) Value For Money 4.2 (516) Customer Service 4.9 (12) Customer Service 4.5 (573) ## Missing Link alternatives [3.5 (20)](https://www.capterra.com/p/220074/RepSpark/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 55% of reviewers rated it above 4 stars [Cin7 Omni](https://www.capterra.com/p/133133/Cin7/) [4.3 (601)](https://www.capterra.com/p/133133/Cin7/reviews/) Starting price $349.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/133133/Cin7/) [TrueCommerce EDI Solutions](https://www.capterra.com/p/122910/TrueCommerce-EDI-Solutions/) [4.3 (537)](https://www.capterra.com/p/122910/TrueCommerce-EDI-Solutions/reviews/) Starting price $19.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/122910/TrueCommerce-EDI-Solutions/) [Webgility](https://www.capterra.com/p/128321/Unify/) [3.5 (43)](https://www.capterra.com/p/128321/Unify/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 53% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/128321/Unify/) ## FAQs about Missing Link Overview ### Which roles and teams benefit most from Missing Link? Missing Link is most used by operations, finance, and systems teams that need tighter process control and cross-functional visibility. Business process specialists, office administrators, and sales operations staff streamline daily workflows, while finance managers and creditors controllers improve reporting and coordination. IT and systems leaders support implementation, integrations, and ongoing platform reliability. Answer based on 12 reviews Overview ### What company size and industries is Missing Link built for? Missing Link is built for small, midsize, and enterprise manufacturers and wholesalers, with reviewer adoption evenly split at 33% each. It most often serves retail at 33%, followed by building materials and wholesale at 17% each, and is commonly used for EDI across B2B procurement workflows. Answer based on 12 reviews Features and Usability ### What are the key features of Missing Link? Missing Link offers API and EDI connectivity, AS2 Capability, and Data Connectors for Data Capture and Transfer across multiple data sources. Core functions include Integration Management, ETL, Data Mapping, Data Transformation, Real-Time Monitoring, Alerts/Notifications, Reporting & Analytics, Order Management, Inventory Management, and Shipping Management. Getting Started and Support ### What training and onboarding options does Missing Link offer? Missing Link provides live online sessions and webinars to help teams get started. Live online sessions support guided training with a facilitator, while webinars offer scheduled group instruction and product walkthroughs for learning features and setup steps. Getting Started and Support ### What customer support options does Missing Link offer? Missing Link provides email/help desk, phone support, and chat. Support experiences are not described in reviewer feedback here, so no conclusions can be drawn about response speed, helpfulness, or common issues. The listed channels indicate multiple ways to contact support when assistance is needed. ## Features AI summary Based on 137 Procure to Pay reviews Capterra data shows that buyers of procure to pay software rank the following features as their top priorities: - **Billing & Invoicing** (**59%** of reviewers rated this feature as critical) - **Procurement Management** (**45%**) - **Vendor Management** (**40%**) Missing Link supports all three of the features reviewers rate most highly: **Billing & Invoicing**, **Procurement Management**, and **Vendor Management**. Together, these capabilities help businesses manage purchasing workflows, keep supplier information organized, and handle billing accurately, allowing teams to maintain better control over spending and day-to-day procurement operations. Data Transformation 4.8 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Translate EDI formats into data suitable for use with company applications. Alerts/Notifications 4.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Third-Party Integrations 4.8 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Exceptions Management 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Automated handling of non-compliant EDI transmissions. Multiple Data Sources 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Allows users to manage data from a number of sources Reporting/Analytics 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Missing Link 54 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - AS2 Capability: Conduct transmissions via AS2 in addition to other methods such as value-added network (VAN) - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Bulk Ordering: Accept and track orders with multiple items - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contract Lifecycle Management: Organize, track, and automate the entire contract process - Customer Accounts: Record customer information, purchase history, and other notes - Customer Management: Store and organize information about customers and previous interactions - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Aggregation and Publishing: Assemble data from multiple sources - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Connectors: Connect to big data sources - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Mapping: Track the management and flow of data throughout the organization - Data Transformation: Translate EDI formats into data suitable for use with company applications. - Data Visualization: Graphical representation of data - ERP integration: Integrate with existing ERP systems - ETL: Process of extracting, transforming, and loading data - Exceptions Management: Automated handling of non-compliant EDI transmissions. - File Transfer: Move files across different systems or networks - Financial Reporting: Generate reports to assess the financial performance of an organization - For B2B: Serves B2B organizations - Integration Management: Identify which applications need to exchange data and enable these data connections - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Currency: Manage and handle various international currencies - Multiple Data Sources: Allows users to manage data from a number of sources - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Tracking: Track orders throughout the fulfillment process - Procurement Management: Organize and manage all processes/procedures involved in purchasing goods and/or services - Purchase Order Management: Create, send, and track purchase orders and their statuses - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reordering: Accept and track repeat orders - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Shipping Management: Manage and track orders being shipped to customers - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.8 (12) 4.8 Based on 12 reviews ## Pricing Value for money 4.8 (12) Free Trial Basic $1,000 Usage Based,Per Month Value for money 4.8 (12) 4.8 Based on 12 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (12) 4.9 Based on 12 reviews ## User reviews Overall rating 4.8 Based on 12 reviews Filter by rating 5(9) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent TM Thandolwethu M. Creditors Controller Retail ### "M2North EDI review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 September 30, 2022 I love that the people at missing link were always available and dedicated to assisting where assistance was needed. They always assisted in trying to find solutions for the things that we were having issues with. Pros The software is easy to use for our customers. Cons There were some technical glitches that we were facing with regards to streamlining the software with our third party EDI processors and our systems. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KD Karen D. Systems Manager Wholesale ### "Wozani Berg Gasoline Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 28, 2022 Our overall experience has been very good Pros The seamless export and integration of Data from our system to the Engen SAPS system Cons Desired Feature would be to receive a Status Report notifying us of any System issues such as connectivity issues as they occur with an estimated time when issue will be resolved. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TV Trix V. Office Administrator Veterinary ### "Swavet M2N " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 27, 2022 EDI integration between clients and ourselves Pros User friendly , great back up service, friendly staff Cons Nothing at all, works very well. Cant complain at all Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AM Ansia M. Reporting and Logistics Wholesale ### "EDI transmission to SAP" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 27, 2022 Fast good quality Pros It is immediate and accurate. Cons nothing not experienced enough to list cons Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WP Wilma P. Business Process Specialist Building Materials ### "The Building Company EDI " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 7, 2022 Paper saving, cost saving, data storage, accurate information. This tool has aided in our business saving on time and money. Pros The most impactful feature of this software is paper saving. We have for years wasted paper between ourselves and our suppliers. This saves costs on paper and courier cost of having to move the paper to other sites. Now the information is easily accessible for all users at any site. Cons At the moment, there is no features that I have issues with. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MV Maryke V. Financial Manager Consumer Goods ### "Feedback" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 September 1, 2022 The project implementation took a bit longer than expected, but once it was up and running everything worked smoothly. Pros The biggest impact has been the order and invoice integration with one of our biggest customers. The benefits run across the supply chain. Cons The software has been very stable and we are happy with what we are getting from the product. Reasons for choosing Missing Link Our customer suggested the integration. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TB Tehan B. Customer Experience Manager Consumer Goods ### "Afrox EDI" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 1, 2022 Pros The flexibility of the system and ease of integration Cons I don't have any suggestions, as the offer suits our needs Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DO Douglas O. BSA Retail ### "EDI - Intergration" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 30, 2022 very good - getting good support from M2North Pros We receive the same source file regardless of the customer - only needed to develop one solution for all customers using EDI Cons Not working directly with the product, to get changes in - 3rd party vendor Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SK Sonja K. Sales operations Consumer Electronics ### "M2North EDI" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 30, 2022 Overall we've had a good longstanding relationship with incredible tech. Pros It is easy to use for our Sales staff, it highlights issues and are able to give us reports back based on our company's needs. We are able to process orders with less error and quicker turnaround time Cons It has some limitation, of which they were always able to supply an alternative solution Reasons for choosing Missing Link I was not part of the selection process, but our company motto is to be best in class. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PP Pieter P. Executive Manager Building Materials ### "Sage X3 integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 30, 2022 Difficult to get the other party to align their data. Pros Integrates perfectly with Sage X3. Reduces manual administration. Cons Not much. Implementation was done by M2North and Acctech. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/266359/Missing-Link/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.