# Missing Link Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Missing Link the right Procure to Pay solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/266359/Missing-Link/reviews

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Missing Link

4.8 (12)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Missing Link

Ease of use

4.8

Customer Service

4.9

## Showing most helpful reviews

Showing 1-12 of 12 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KD

Karen D.  
Systems Manager  
Wholesale  
Used the software for: 2+ years

### "Wozani Berg Gasoline Review"

September 28, 2022

5.0

Our overall experience has been very good

Pros

The seamless export and integration of Data from our system to the Engen SAPS system

Cons

Desired Feature would be to receive a Status Report notifying us of any System issues such as connectivity issues as they occur with an estimated time when issue will be resolved.

Review Source

SK

Sonja K.  
Sales operations  
Consumer Electronics  
Used the software for: 2+ years

### "M2North EDI"

August 30, 2022

5.0

Overall we've had a good longstanding relationship with incredible tech.

Pros

It is easy to use for our Sales staff, it highlights issues and are able to give us reports back based on our company's needs. We are able to process orders with less error and quicker turnaround time

Cons

It has some limitation, of which they were always able to supply an alternative solution

Reason for choosing Missing Link

I was not part of the selection process, but our company motto is to be best in class.

Review Source

TM

Thandolwethu M.  
Creditors Controller  
Retail  
Used the software for: 2+ years

### "M2North EDI review"

September 30, 2022

4.0

I love that the people at missing link were always available and dedicated to assisting where assistance was needed. They always assisted in trying to find solutions for the things that we were having issues with.

Pros

The software is easy to use for our customers.

Cons

There were some technical glitches that we were facing with regards to streamlining the software with our third party EDI processors and our systems.

Review Source

DO

Douglas O.  
BSA  
Retail  
Used the software for: 2+ years

### "EDI - Intergration"

August 30, 2022

4.0

very good - getting good support from M2North

Pros

We receive the same source file regardless of the customer - only needed to develop one solution for all customers using EDI

Cons

Not working directly with the product, to get changes in - 3rd party vendor

Review Source

KG

Karessa G.  
Finance IT system support and project co ordinator  
Retail  
Used the software for: 2+ years

### "EDI benefits "

August 29, 2022

5.0

Excellent

Pros

Makes tracking of invoices so much easier , queries are done much faster which gives more time to focus on other daily responsibilities , minimal manual work required , Suppliers still receive payment if an AP Clerk is on leave or off sick

Cons

There's not much that can be improved as we had picked up issues which has been resolved

Reason for choosing Missing Link

Good Service

Review Source

WP

Wilma P.  
Business Process Specialist  
Building Materials  
Used the software for: 2+ years

### "The Building Company EDI "

September 7, 2022

5.0

Paper saving, cost saving, data storage, accurate information. This tool has aided in our business saving on time and money.

Pros

The most impactful feature of this software is paper saving. We have for years wasted paper between ourselves and our suppliers. This saves costs on paper and courier cost of having to move the paper to other sites. Now the information is easily accessible for all users at any site.

Cons

At the moment, there is no features that I have issues with.

Review Source

TV

Trix V.  
Office Administrator  
Veterinary  
Used the software for: 2+ years

### "Swavet M2N "

September 27, 2022

5.0

EDI integration between clients and ourselves

Pros

User friendly , great back up service, friendly staff

Cons

Nothing at all, works very well. Cant complain at all

Review Source

SB

Scott B.  
IT  
Retail  
Used the software for: 1-2 years

### "Automated EDI orders"

August 29, 2022

5.0

Pros

Team was very helpful and are always available to help and assist with queries and issues. Made capturing of orders simple and easy, massive amount of time have been saved.

Cons

No real cons as software is easy to understand and use and team always willing to help if changes need to be made.

Review Source

PP

Pieter P.  
Executive Manager  
Building Materials  
Used the software for: 2+ years

### "Sage X3 integration"

August 30, 2022

5.0

Difficult to get the other party to align their data.

Pros

Integrates perfectly with Sage X3. Reduces manual administration.

Cons

Not much. Implementation was done by M2North and Acctech.

Review Source

MV

Maryke V.  
Financial Manager  
Consumer Goods  
Used the software for: 1-2 years

### "Feedback"

September 1, 2022

4.0

The project implementation took a bit longer than expected, but once it was up and running everything worked smoothly.

Pros

The biggest impact has been the order and invoice integration with one of our biggest customers. The benefits run across the supply chain.

Cons

The software has been very stable and we are happy with what we are getting from the product.

Reason for choosing Missing Link

Our customer suggested the integration.

Review Source

AM

Ansia M.  
Reporting and Logistics  
Wholesale  
Used the software for: 2+ years

### "EDI transmission to SAP"

September 27, 2022

5.0

Fast good quality

Pros

It is immediate and accurate.

Cons

nothing not experienced enough to list cons

Review Source

TB

Tehan B.  
Customer Experience Manager  
Consumer Goods  
Used the software for: 2+ years

### "Afrox EDI"

September 1, 2022

5.0

Pros

The flexibility of the system and ease of integration

Cons

I don't have any suggestions, as the offer suits our needs

Review Source

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