--- title: "Selmo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Selmo Software - reviews, pricing plans, popular comparisons to other Predictive Dialer products and more." source_url: "https://www.capterra.com/p/266370/Selmo/" page_type: "product" language: "en" --- # Selmo Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Selmo ## What is Selmo? Selmo is a call automation software for businesses and call centers. Selmo covers most business processes, including inbound and outbound calling, contact storage, lead generation and qualification, conversion tracking, customer retention and reactivation, and handling surveys. Selmo’s unique predictive dialing technology repurposes up to 80% of agents’ working hours from dialing to talking. It results in a 3-time boost to calling efficiency. Perfect for teams of 2 agents and above. ## What is Selmo used for? [Predictive Dialer](https://www.capterra.com/predictive-dialer-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Telemarketing](https://www.capterra.com/telemarketing-software/) Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $30 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Selmo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://selmo-pro.com/&name=Selmo) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Selmo 5.0 (1) VS. [### DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) [4.8 (330)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $30 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.8 (329) Value For Money 5.0 (1) Value For Money 4.7 (256) Customer Service 5.0 (1) Customer Service 4.8 (321) ## Selmo alternatives [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) [4.4 (269)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/182004/CloudTalk/) [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/) [4.8 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149510/Call-Center-Software/) [uContact](https://www.capterra.com/p/115213/uContact/) [4.5 (81)](https://www.capterra.com/p/115213/uContact/reviews/) Starting price $59.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/115213/uContact/) [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) [4.5 (395)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) Starting price $90.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) ## FAQs about Selmo Overview ### What company size and specific industries is Selmo built for? Selmo is designed for in-house teams and BPOs, including call and contact centers, that handle large volumes of calls. It fits organizations working in sales, customer success, recruitment, public polling, and similar phone-based operations, regardless of size, when high call activity is a central part of daily work. Features and Usability ### What are the key features of Selmo? Selmo offers call center management features such as automatic call distribution, call routing, IVR, queue management, and call recording. It also includes dialer options like auto-dialer, power dialer, predictive dialer, and progressive dialer, plus CRM, lead management, reporting, and multi-channel communication. Integrations ### Which third-party tools and platforms does Selmo integrate with? Selmo connects natively to WhatsApp. Getting Started and Support ### What training and onboarding options does Selmo offer? Selmo provides in person training, live online sessions, webinars, documentation, and videos. In person training and live online sessions support guided setup, webinars cover feature overviews and training topics, documentation offers written reference material, and videos provide self-paced learning resources. Getting Started and Support ### What customer support options does Selmo offer? Selmo provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. With no reviewer feedback on support topics, the support experience cannot be assessed from user comments, so only the listed contact and self-service options can be confirmed. ## Features AI summary Based on 306 Predictive Dialer reviews Capterra reviewers point to these as the top features buyers look for in predictive dialer software: - **Call Center Management** (**49%** of reviewers rated this feature as critical) - **Call Recording** (**59%**) - **Reporting/Analytics** (**52%**) Selmo supports all three of the features reviewers rank highest: **Call Center Management**, **Call Recording**, and **Reporting/Analytics**. Together, these capabilities help businesses manage outbound calling operations, keep a record of customer interactions, and track performance through data, allowing teams to improve oversight, maintain quality standards, and make better day-to-day decisions. Call Recording 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Call Monitoring 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Campaign Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Campaign Specific Caller ID 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Control the name and number that appears on outbound caller ID Lead Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Selmo 68 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Answering Machine Detection: Screen and filter calls that get sent to voicemail inboxes/answering machines - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Specific Caller ID: Control the name and number that appears on outbound caller ID - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Integrations Management: Identify which applications need to exchange data and enable these data connections - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Basic $30.00 Per User,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent ZN Zoe N. Applicant Tracking Software Architecture & Planning ### "Selmo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 7, 2022 Pros Despite all the information it helps you monitor, Selmo’s call center analytics platform is super clear and easy to navigate, so it’s simple to find what you’re looking for. Before using this program, our operators used to have to ask callers for the same details again and again when they called. Now, with Selmo’s easily navigable tech, they can quickly bring up the relevant information in the middle of the call, leading to a more personalized experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 31, 2022 Hello Zoe, thank you for the positive review! We are glad you find Selmo's call center platform helpful and easy to use! Our goal was to make operators' work easier by eliminating distractions and putting all the information needed for a call on one screen. Enjoy! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.