--- title: "Powerfleet Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Powerfleet the right Fleet Management solution for you? Explore 292 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/266387/PowerFleet/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Powerfleet 3.8 (292) [View alternatives](https://www.capterra.com/p/266387/PowerFleet/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Powerfleet Ease of use 3.9 Customer Service 3.9 ## Pros and Cons in Reviews BP Brittany P mangerRestaurants, 2 - 10 employeesUsed the software for: 1-2 years. “This software is amazing it allows me to see where my fleet is atall times and monitor the drivers“ March 20, 2025 Jz Jeff z SHOP MANAGERConstruction, 201 - 500 employeesUsed the software for: More than 2 years. “Then there is the contract and cancellation process. When we sell, or return, do not own something anymore it takes some time for it to leave my asset list. If the owner logs in, he asks why equipment is still there we do not have anymore.“ August 19, 2025 tc tonya c office managerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: More than 2 years. “Customer service has always helped me when there are technological issues I cannot resolve on my own.“ January 17, 2024 DC Daniel C fleet managerOil & Energy, 51 - 200 employeesUsed the software for: More than 2 years. “The hardware MSG800 often failed and it took very long to get replaced by an installer“ December 20, 2024 JB Jason B ManagerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: Less than 6 months. “Easy to use, intuitive interface, great customer service.“ April 14, 2025 Michael R PresidentTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: Less than 6 months. “Clueless support team and worthless salesman (\[sensitive content hidden\])“ September 8, 2026 DS Daniel S Safety ManagerConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “They will place a team on the issues and even a follow up from the \[sensitive content hidden\] of the company is heart warming and makes the customer feel great like part of the family.“ October 6, 2023 Chisam R OwnerConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “Support was no help. When I tried to cancel, they wouldn't let me because I had an open support ticket (the fact that devices wouldn't work but they couldn't figure it out), so I was continually paying ~$340 / month even tho we transitioned to a different provider - because even the GPSs stopped working.“ August 2, 2024 ## Showing most helpful reviews Showing 1-25 of 292 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer President Used the software for: Less than 1 year ### "DO NOT BUY! WORST EXPERIENCE EVER!" September 10, 2026 1.0 Worst sales and tech support. DO NOT BUY THIS DEVICE. THEY WILL BLAME YOU AND NOT REFUND IT. They blamed me after giving me numerous API codes and closing my case before ever connecting. TOTAL JOKE OF A CLOWN SHOW Pros Nothing at all. They take your money and can't figure out why it doesn't connect after 2 weeks with the tech support circus. Cons No support or clue on fixing the issue of getting connected after 2 weeks. Never used and they won't offer a refund. Clueless support team and worthless salesman (\[sensitive content hidden\]) Review Source R Reviewer Fleet Administrator Used the software for: Less than 1 year ### "Usage" November 4, 2019 4.0 Customer Support is great. Pros Very good reliability. Email reminders are great!!! Cons The mobile app was more user-friendly. Able to do everything on the mobile app. I wish when you plug the unit in the OBD2 scanner it pulled everything from the truck. No reason we should have to type vin, odometer, and what type of vehicle it is, Review Source R Reviewer Mgmt Used the software for: 1-3 years ### "Product Review" October 25, 2019 4.0 Overall experience is great. Pros Very user friendly after initial setup, lots of tabs and customizable options for assets and recourses. Cons Bread crumbs is a great option for checking on time frame of delivery and what not but the GPS needs work because there are whole sections missing from the recorded trip. Review Source R Reviewer owner Used the software for: 3-5 years ### "BE AWARE!!!" January 13, 2025 1.0 SOMEWHERE FAR BELOW POOR. Bad equipment. Worse service. Very shady, underhanded business practices to top it off. Pros Started with Big Road and "upgraded" to Fleet Complete. Bad choice! Cons BE AWARE!!! Along with below average hardware and software and poor customer service they are also a predatory company as we have just experienced. We signed a 3 year contract in May of 2021. We experienced a continual decline in the reliability of their hardware. Our trucks had continual connection issues. Customer service continued to get worse. We decided to cancel service in May of 2024 when our contract expired. I called numerous times and could not speak with anyone at Fleet Complete about this. All of my calls went straight to voice mail. I left numerous messages with Fleet Complete that we were cancelling the service. NO PERSON CALLED BACK to walk us through the cancellation process. So I sent an email that we are cancelling service. Now, Fleet Complete now has sent a COLLECTION AGENCY AFTER US CLAIMING WE OWE AN "EARLY TERMINATION FEE." THEY CLAIM THAT IN OUR ORIGINAL CONTRACT THERE IS FINE PRINT THAT STATES THAT "WRITTEN CANCELLATION NOTICE IS NEEDED 60 DAYS BEFORE CONTRACT EXPRIES OR THE CONTRACT WILL RENEW AUTOMATICALLY FOR 3 MORE YEARS!!!!!" THIS IS PREDATORY IN NATURE AND SHOULD BE ILLEGAL!!!! BE VERY AWARE BEFORE YOU SIGN A CONTRACT WITH THIS COMPANY!!!! Review Source R Reviewer Office Assistant Used the software for: Less than 1 year ### "Great GPS Service" October 25, 2019 5.0 I am able to see our fleet at anytime and we are more accurately tracking. Pros Very reliable/accurate GPS location. The "breadcrumb" feature is pretty awesome. Cons Some of the reporting software is not as simple as I thought Review Source R Reviewer Residential Manager Used the software for: Less than 1 year ### "Exactly what I needed " November 6, 2019 5.0 in the 3 months I have had access to fleet complete and its trackers I have been impressed with the overall reliability and effectiveness of the program. I am able to log my drivers performance as well as receive alerts as to win each vehicle is in need of an oil change. Pros The program allows me to track my fleet with ease Cons I have not encountered anything i dislike about the program Review Source Critter Stop D. Owner Used the software for: 3-5 years ### "Sales Team Lied; Devices Stopped Working; Couldn't Cancel" August 12, 2024 1.0 Worst vendor I have worked with in all my years of business. I cannot recommend against them more highly. Horrendous experience. Pros Nothing. From Day 1, it did not have the functionality that was advertised. Cons The sales team lied through their teeth. I was told that I could either pay for the device up front or get the devices for free but sign a 3 year contract with an early termination fee. I chose to pay for the devices. However, in the fine print, they kept the early termination fee. The devices immediately did not have the abilities that were advertised. Support was no help. ~1.5 years in, devices stopped working one by one. Support was no help. When I tried to cancel, they wouldn't let me because I had an open support ticket (the fact that devices wouldn't work but they couldn't figure it out), so I was continually paying ~$340 / month even tho we transitioned to a different provider - because even the GPSs stopped working. Still got charged an early termination fee at the end of ~$1,400 even though I paid for the devices and was told I wouldn't and the only reason I was cancelling was because they did not work! Shameful. Support was horrible too, they would just transfer me to AT&T, which would transfer me back. Most recently, support calls won't even connect. It just asks for you to press a number for your desired language on repeat but never connects when you press it. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Buyer beware" January 6, 2022 1.0 Fleet Complete sent me the wrong cables for a week straight. Shipment after shipment the same WRONG cables. I knew at that point I had a problem and was not with the correct company. Pros I didn't like anything about Fleet Incomplete or bigroad. The worst customer service in the industry, they do not answer their phone. They sent me the wrong cable for my eld for a week straight, they don't know THEIR OWN PRODUCTS. Incompetence at it's finest. I would not recommend this company to my worst enemy. Cons Zero customer support, zero tech support, they do not answer the phone. They do not respond to emails in a timely manner. They don't know their own products. Buyer beware. Review Source R Reviewer CEO - Owner Used the software for: Less than 1 year ### "Do not use if you need live tracking!" December 21, 2017 3.0 Occasional vehicle tracking. But I needed LIVE vehicle tracking. Pros Nice interface on PC, Plotting Points on the map is nice. Geofencing if you need it. Poor customer service and locked in contracts. Cons First, the delivery was delayed by about 1.5 months, then the equipment we received required professional installation, it was not plug and play. The interface was lovely, unless you are using a phone app or a macbook. It only works with the nice interface on a PC. The vehicle diagnostics is not available. We cannot get live vehicle tracking. Review Source Cal V. Senior Associate, Operational Logistics Used the software for: Less than 1 year ### "Positive Review" November 6, 2019 5.0 The initial meeting with the account managers here at my office was great, the software was equally amazing. Pros What I liked most was the ease of use. The dashboard was very user friendly. Cons For the use I needed, I honestly had no cons working with this program. Review Source R Reviewer Operations Manager Used the software for: Less than 1 year ### "Awesome product and service!!!" February 19, 2019 5.0 It is awesome. I'd write home about it! Pros Ease of use and functionality. It works extremly well Cons reporting times were very long and annoying Review Source R Reviewer Owner Used the software for: 3-5 years ### "Dissatisfied customer " October 30, 2023 1.0 Frustrating and very disappointing Pros It is a great program when it works. We used it for 10 years + Cons The worst customer service. You can call in for help but the operator is limited with what they are able to do. They can escalate your issue to a level 2 but are unable to give you contact with who is working on your case. They will not fix anything they just open a ticket. Make you provided them with the serial numbers of the gps units, make you take pictures of everything and then close the case. So you have to start all over again. Misinformation by the manager handling Telus fleet complete account. They don’t stand behind their work.We have used fleet complete for over 10 years. We haven’t been able to use the maintenance feature that we have relied on in the past because they updated there system and lost years of historical maintenance information.Paying for 3 months of service that you are not receiving is frustrating and a breach of contract. Review Source R Reviewer President Used the software for: 3-5 years ### "Great software with a major flaw recently added. Huge mistake by Fleet Complete" February 8, 2018 2.0 Client notification system is our main benefit now. We use to be able to check in on drivers while on the go but since Fleet Complete completely ruined their mobile app the service is nearly worthless to us. The new app looks like it was developed by someone with no experience whatsoever in mobile application development. Pros PC software is feature rich and we love the client (POI) notification system. It sends our clients an email every time a truck arrives and departs from our client's property. The tracking is very accurate and comes with a host of features like idle times, hard braking, harsh acceleration etc. This allows us to "fine tune" our drivers. Cons The main issue with Fleet Complete is they recently changed their mobile app and made it completely useless. Their previous mobile app worked well and allowed us to quickly check on our drivers while on the go. We could easily switch from truck to truck with just a few taps on our screen but not with this new software. The new app is nothing short of awful. (and that is being nice) We have asked them to bring back the old app but they outright refuse. Why on earth a company would take a perfectly good mobile app and revamp it into something worthless is beyond us. If you are a business owner that is hands on and on the go and need to check on drivers remotely then stay far away from Fleet Complete unless they bring back their old app. This has been such a huge disappointment I am now looking for new fleet tracking providers despite being a client of Fleet Complete for years. Someone in the office dropped the ball and made a very bad decision. I hope whomever made their mobile app so bad is quickly removed from the company and someone remakes it before they lose many clients. Review Source R Reviewer safety Used the software for: 3-5 years ### "Horrible Customer service" March 7, 2024 1.0 Its been horrible-I wouldn't tell my worst enemy to do business with them. Pros GPS info was accurate and timely .That's about it otherwise they are horrible Cons been trying to cancel for 6 months and they will not cancel. They say you have to talk to a retention team specialist before you can cancel but they never answer emails or phone calls. Review Source R Reviewer Safety Used the software for: 1-3 years ### "Quick to sell you on no help to fix it " April 16, 2020 1.0 My whole personal experience with big road has been terrible from day one. every other day devices malfunction. Pros I guess the asset sensors, but who knows how accurate those thing are. Considering all the other problems I could care less about that Feature Cons Dash cameras seem to catch everything except crashes. 3 different incidents have happened to our drivers and not one was caught on camera. Good luck trying to get the footage from tech support. More than likely you will hear it has been escalated to tier 2 tech support where you will never hear about it again. By the way no one in tier 2 tech support will talk to you. Review Source R Reviewer Vice President Used the software for: 3-5 years ### "Difficult to learn" October 31, 2019 3.0 Pros The tracking of our vehicles seems to be excellent. Virtually no dead zones and very accurate. Cons I just don't seem to be able to work the system as easy as I have done with others. Review Source R Reviewer admin Used the software for: Less than 1 year ### "NOT Recommended" November 6, 2019 1.0 Poor quality product and extremely poor customer service Pros The software is ok if only they can get it to function.... Cons I have been with FC since March of 2019 and have experienced unbelievable issues from reporting not properly tracking. All issues have been sent to support over and over AND OVER again and they never get resolved. I am being told they have recently switched to new software and are experiencing technical issues for the past three weeks..... they have been unable to complete a simple task as to add a number for tracking. Definitely a faulty product. Numerous support tickets are created and none resolved. Customer service lacks basic training in that they do not know their own product or how to fix it. Your new software has been a failure. Review Source R Reviewer DOT Compliance & Safety Manager Used the software for: 3-5 years ### "Works Well for basic needs." September 20, 2019 5.0 It worked well for what we needed it . ultimately we can see how it is geared more towards being a trucking software over a passenger carrying software. Pros we do enjoy the ability to run various in depth reports . The interface is simple, and easy to use. Cons i would like to see the vehicle location update a bit more real time. At times when live tracking or archive tracking vehicles' locations the gaps are a bit large. Review Source R Reviewer Project Coordinator Used the software for: 3-5 years ### "Good product" February 6, 2024 5.0 Pros Works for what we need, priced well. Ease of function and gathering reports. Customer servide is top notch. Cons Habe not had any issues other then the web based help site. The representative help is phenomenal. Review Source R Reviewer ADMINISTRATIVE MANAGER Used the software for: 3-5 years ### "Fleet Complete" February 28, 2020 5.0 Easy to setup and label all vehicles, also like the available access to multiple people. Pros The ability to label vehicles and drivers as needed is very convenient. Tracking vehicles on map is easy. Cons Reports are not as customizable as needed. Would like to be able to get daily timecard report without additional effort. Review Source R Reviewer Managing Member Used the software for: 3-5 years ### "Fleet Tracking" December 13, 2018 5.0 Excellent! Pros Cloud based unlimited and automatic 24 hours by 7 Days a week Cons Interface a little difficult to navigate Review Source R Reviewer Operation Manager Used the software for: 3-5 years ### "Great Company" October 25, 2019 5.0 Great experience Number one company Pros Since we use Fleet complete we have peace on mind, we can see exactly where is each of our unit with out the necesity to call the driver, we can see the driver performance and everything is just one click away. Cons Everything is awesome, the devices are made with a good quality and the signal is great Review Source R Reviewer VP Used the software for: 3-5 years ### "Landscape Review" October 31, 2019 3.0 Pros Allows us to track where the staff has been. Cons lag time on finding trucks and staff. Reporting structure and not very user friendly. We anticipated more up to date information. Review Source R Reviewer Office Manager Used the software for: 1-3 years ### "If you've got the time..." February 10, 2021 3.0 We got set up with Fleet Complete in error. We were using a previous tracking software and when we needed to get some additional units, AT&T for some reason set us up with them rather than stay with what we had. I feel like this software does the job on a basic level but unless you have the time to really dive in to things, it's not very user friendly. I find myself using it for the bare minimum for that reason. Pros I can see a history (software refers to this as breadcrumbs) of where my tech was on a previous day or time. Cons It feels like there are too many mouse clicks to get me to the information I'm after. I'd rather have more of a snapshot. Review Source R Reviewer Manager Used the software for: 3-5 years ### "Great way to track and monitor your fleet" November 1, 2019 4.0 Pros PM reminders are great. Reports which inform you of how the fleet is being driven, Idle times etc... Cons A little finicky on the web based app. Not super easy to navigate to certain functions Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.