--- title: "Powerfleet Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Powerfleet the right Safety Management solution for you? Explore 292 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/266387/PowerFleet/reviews/" page_type: "reviews" language: "en" --- Powerfleet 3.8 (292) [View alternatives](https://www.capterra.com/p/266387/PowerFleet/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Powerfleet Ease of use 3.9 Customer Service 3.9 ## Pros and Cons in Reviews BP Brittany P mangerRestaurants, 2 - 10 employeesUsed the software for: 1-2 years. “This software is amazing it allows me to see where my fleet is atall times and monitor the drivers“ March 20, 2025 Jz Jeff z SHOP MANAGERConstruction, 201 - 500 employeesUsed the software for: More than 2 years. “Then there is the contract and cancellation process. When we sell, or return, do not own something anymore it takes some time for it to leave my asset list. If the owner logs in, he asks why equipment is still there we do not have anymore.“ August 19, 2025 DS Daniel S Safety ManagerConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “They will place a team on the issues and even a follow up from the \[sensitive content hidden\] of the company is heart warming and makes the customer feel great like part of the family.“ October 6, 2023 DC Daniel C fleet managerOil & Energy, 51 - 200 employeesUsed the software for: More than 2 years. “The hardware MSG800 often failed and it took very long to get replaced by an installer“ December 20, 2024 tc tonya c office managerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: More than 2 years. “Customer service has always helped me when there are technological issues I cannot resolve on my own.“ January 17, 2024 Chisam R OwnerConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “Support was no help. When I tried to cancel, they wouldn't let me because I had an open support ticket (the fact that devices wouldn't work but they couldn't figure it out), so I was continually paying ~$340 / month even tho we transitioned to a different provider - because even the GPSs stopped working.“ August 2, 2024 JB Jason B ManagerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: Less than 6 months. “Easy to use, intuitive interface, great customer service.“ April 14, 2025 MW Monica W OwnerConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “We haven’t been able to use the maintenance feature that we have relied on in the past because they updated there system and lost years of historical maintenance information.“ October 26, 2023 ## Showing most helpful reviews Showing 1-25 of 292 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tom M. Fleet Administrator Construction Used the software for: 6-12 months ### "Usage" November 1, 2019 4.0 Customer Support is great. Pros Very good reliability. Email reminders are great!!! Cons The mobile app was more user-friendly. Able to do everything on the mobile app. I wish when you plug the unit in the OBD2 scanner it pulled everything from the truck. No reason we should have to type vin, odometer, and what type of vehicle it is, Review Source Response from PowerFleet November 6, 2019 Hi Tom! Thank you for taking the time to review the Fleet Complete software. We're thrilled to know you are enjoying the many features of our system such as email reminders, as well as your interactions with our Support team. We'll be sharing your feedback regarding the mobile application with our team so that we know how to improve moving forward. Thanks again! ML Mark L. Mgmt Oil & Energy Used the software for: 1-2 years ### "Product Review" October 24, 2019 4.0 Overall experience is great. Pros Very user friendly after initial setup, lots of tabs and customizable options for assets and recourses. Cons Bread crumbs is a great option for checking on time frame of delivery and what not but the GPS needs work because there are whole sections missing from the recorded trip. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[EROAD](https://www.capterra.com/p/176956/EROAD/) Reason for choosing Powerfleet We chose fleet complete because of all the options in the customer portal that were available. We also chose because backed by At&T . Review Source Response from PowerFleet October 30, 2019 Hi Mark! We appreciate your honest feedback and will be sure to share your thoughts with our Engineers for consideration. If there's anything else we can do to improve our system and your experience, please feel free to let us know at feedback@fleetcomplete.com. Your feedback is valuable to the work we do day in and day out. Thanks for the review! DC Daniel C. fleet manager Oil & Energy Used the software for: 2+ years ### "fleet manager" December 20, 2024 3.0 The experience with Fleet Complete was pretty good many years ago but in the last couple of years it was not the best. Pros Personalized customer service with one rep who helped us anytime we had an issue Cons The hardware MSG800 often failed and it took very long to get replaced by an installer Review Source Response from PowerFleet December 24, 2024 Thank you for sharing your experience. We’re glad to hear that our personalized support stood out and appreciate your honest feedback. Our team remains committed to continuously improving, and your insights help guide our efforts. We value your partnership and look forward to enhancing your experience further in the future. For support or any other inquiry, please contact us: https://www.fleetcomplete.com/company/contact/. MG Melissa G. Office Assistant Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Great GPS Service" October 24, 2019 5.0 I am able to see our fleet at anytime and we are more accurately tracking. Pros Very reliable/accurate GPS location. The "breadcrumb" feature is pretty awesome. Cons Some of the reporting software is not as simple as I thought Reason for choosing Powerfleet it seemed like a good system and the Customer Support we dealt with were extremely helpful. Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Verizon cut our service off without telling us and nobody contacted us and they were not helpful at all with trying to get us set back up. Review Source Response from PowerFleet October 30, 2019 Hi Melissa! Thank you for your honest feedback and review. We're pleased to hear you are enjoying the Breadcrumb feature of the Fleet Complete software. If you'd like any additional training on our Reporting modules, please feel free to email our Training department at training@fleetcomplete.com. We'd ove to host you and your team in one of our webinars to help get you more acquainted with the full features of our system. ZA Zane A. Residential Manager Construction Used the software for: Less than 6 months ### "Exactly what I needed " November 5, 2019 5.0 in the 3 months I have had access to fleet complete and its trackers I have been impressed with the overall reliability and effectiveness of the program. I am able to log my drivers performance as well as receive alerts as to win each vehicle is in need of an oil change. Pros The program allows me to track my fleet with ease Cons I have not encountered anything i dislike about the program Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Reason for choosing Powerfleet we already use AT&T for our cell phones and tablets Review Source Response from PowerFleet November 6, 2019 Hi Zane! Thank you for the awesome feedback and 10/10 rating of our program. We're thrilled to know you are enjoying Fleet Complete! Chisam R. Owner Consumer Services Used the software for: 2+ years ### "Sales Team Lied; Devices Stopped Working; Couldn't Cancel" August 2, 2024 1.0 Worst vendor I have worked with in all my years of business. I cannot recommend against them more highly. Horrendous experience. Pros Nothing. From Day 1, it did not have the functionality that was advertised. Cons The sales team lied through their teeth. I was told that I could either pay for the device up front or get the devices for free but sign a 3 year contract with an early termination fee. I chose to pay for the devices. However, in the fine print, they kept the early termination fee. The devices immediately did not have the abilities that were advertised. Support was no help. ~1.5 years in, devices stopped working one by one. Support was no help. When I tried to cancel, they wouldn't let me because I had an open support ticket (the fact that devices wouldn't work but they couldn't figure it out), so I was continually paying ~$340 / month even tho we transitioned to a different provider - because even the GPSs stopped working. Still got charged an early termination fee at the end of ~$1,400 even though I paid for the devices and was told I wouldn't and the only reason I was cancelling was because they did not work! Shameful. Support was horrible too, they would just transfer me to AT&T, which would transfer me back. Most recently, support calls won't even connect. It just asks for you to press a number for your desired language on repeat but never connects when you press it. Review Source Response from PowerFleet December 24, 2024 We truly value every customer’s insight and will use your feedback to drive future improvements. For immediate support, please visit our website to get in touch. James E. Owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Buyer beware" January 4, 2022 1.0 Fleet Complete sent me the wrong cables for a week straight. Shipment after shipment the same WRONG cables. I knew at that point I had a problem and was not with the correct company. Pros I didn't like anything about Fleet Incomplete or bigroad. The worst customer service in the industry, they do not answer their phone. They sent me the wrong cable for my eld for a week straight, they don't know THEIR OWN PRODUCTS. Incompetence at it's finest. I would not recommend this company to my worst enemy. Cons Zero customer support, zero tech support, they do not answer the phone. They do not respond to emails in a timely manner. They don't know their own products. Buyer beware. Review Source Ingra A. CEO - Owner Consumer Services Used the software for: Less than 6 months ### "Do not use if you need live tracking!" December 20, 2017 3.0 Occasional vehicle tracking. But I needed LIVE vehicle tracking. Pros Nice interface on PC, Plotting Points on the map is nice. Geofencing if you need it. Poor customer service and locked in contracts. Cons First, the delivery was delayed by about 1.5 months, then the equipment we received required professional installation, it was not plug and play. The interface was lovely, unless you are using a phone app or a macbook. It only works with the nice interface on a PC. The vehicle diagnostics is not available. We cannot get live vehicle tracking. Review Source Response from PowerFleet December 22, 2017 We strive to provide best possible service and honest feedback from our customers helps us improve on our product and service. Our Loyalty team will be reaching out to you today. Thank you, Fleet Complete Team Cal V. Senior Associate, Operational Logistics Non-Profit Organization Management Used the software for: Less than 6 months ### "Positive Review" November 5, 2019 5.0 The initial meeting with the account managers here at my office was great, the software was equally amazing. Pros What I liked most was the ease of use. The dashboard was very user friendly. Cons For the use I needed, I honestly had no cons working with this program. Reason for choosing Powerfleet We are already AT&T customers so it made sense. Review Source Response from PowerFleet November 6, 2019 Hi Cal! Your 10/10 rating means a lot to us here at Fleet Complete. We're thrilled to know you have enjoyed using our system, as well as your meetings with our team. We're happy to have you on board and hope you continue to use and enjoy our program. Thank you! David G. Operations Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Awesome product and service!!!" February 15, 2019 5.0 It is awesome. I'd write home about it! Pros Ease of use and functionality. It works extremly well Cons reporting times were very long and annoying Review Source Response from PowerFleet February 22, 2019 Hi David! Thank you for the kind review. We're grateful to have your seal of approval - It really means a lot to us here at Fleet Complete! We look forward to continuing to provide you with excellent products and services in the future. tC tonya C. office manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Fleet Complete Customer Service is very helpful." January 17, 2024 5.0 We have been pleased with the ELD equipment and software, no real issues to report. I recently needed to order a 6 pin adapter for my dashlink device and customer service came thru for me again when I didn't know where to purchase one. Pros Easy to use the software, truck installation has simple to follow instructions. Customer service has always helped me when there are technological issues I cannot resolve on my own. Cons Sometimes there is a wait for someone to be available for phone help, also it is hard to communicate with my area representative. Review Source Response from PowerFleet December 24, 2024 Thank you for sharing your experience with us! We’re pleased to hear that our software and installation process met your needs, and that our team was able to assist when you needed extra help. Your feedback about phone wait times and communication with your representative is noted. We appreciate your continued support and look forward to serving you in the future! JM John M. President Construction Used the software for: 2+ years ### "Great software with a major flaw recently added. Huge mistake by Fleet Complete" February 8, 2018 2.0 Client notification system is our main benefit now. We use to be able to check in on drivers while on the go but since Fleet Complete completely ruined their mobile app the service is nearly worthless to us. The new app looks like it was developed by someone with no experience whatsoever in mobile application development. Pros PC software is feature rich and we love the client (POI) notification system. It sends our clients an email every time a truck arrives and departs from our client's property. The tracking is very accurate and comes with a host of features like idle times, hard braking, harsh acceleration etc. This allows us to "fine tune" our drivers. Cons The main issue with Fleet Complete is they recently changed their mobile app and made it completely useless. Their previous mobile app worked well and allowed us to quickly check on our drivers while on the go. We could easily switch from truck to truck with just a few taps on our screen but not with this new software. The new app is nothing short of awful. (and that is being nice) We have asked them to bring back the old app but they outright refuse. Why on earth a company would take a perfectly good mobile app and revamp it into something worthless is beyond us. If you are a business owner that is hands on and on the go and need to check on drivers remotely then stay far away from Fleet Complete unless they bring back their old app. This has been such a huge disappointment I am now looking for new fleet tracking providers despite being a client of Fleet Complete for years. Someone in the office dropped the ball and made a very bad decision. I hope whomever made their mobile app so bad is quickly removed from the company and someone remakes it before they lose many clients. Review Source rE robert E. safety Construction Used the software for: 2+ years ### "Horrible Customer service" March 6, 2024 1.0 Its been horrible-I wouldn't tell my worst enemy to do business with them. Pros GPS info was accurate and timely .That's about it otherwise they are horrible Cons been trying to cancel for 6 months and they will not cancel. They say you have to talk to a retention team specialist before you can cancel but they never answer emails or phone calls. Review Source Response from PowerFleet December 24, 2024 We appreciate hearing from all of our customers and use every comment as an opportunity for improvement. We remain committed to delivering a better experience for everyone. For immediate support, please visit our website to get in touch. JP Justin P. Safety Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Quick to sell you on no help to fix it " April 9, 2020 1.0 My whole personal experience with big road has been terrible from day one. every other day devices malfunction. Pros I guess the asset sensors, but who knows how accurate those thing are. Considering all the other problems I could care less about that Feature Cons Dash cameras seem to catch everything except crashes. 3 different incidents have happened to our drivers and not one was caught on camera. Good luck trying to get the footage from tech support. More than likely you will hear it has been escalated to tier 2 tech support where you will never hear about it again. By the way no one in tier 2 tech support will talk to you. Reason for choosing Powerfleet I guess because your sales people over promised, unfortunately they under delivered by a long shot. Review Source Response from PowerFleet April 17, 2020 Hi Justin! Thank you for bringing this to our attention. We're so sorry to hear of your experience with our VIsion product and the difficulty in reaching a resolution with our team. We've looked into your tickets and shared your feedback with our management. Someone from our Customer Success department will be giving you a call shortly to discuss this further and see how we can resolve this. If there's anything we can do in the meantime, please don't hesitate to call us at 1-800-220-0779 or email customersuccess@fleetcomplete.com for assistance. Our sincerest apologies once again. DH Daniel H. Vice President Construction Used the software for: 2+ years ### "Difficult to learn" October 30, 2019 3.0 Pros The tracking of our vehicles seems to be excellent. Virtually no dead zones and very accurate. Cons I just don't seem to be able to work the system as easy as I have done with others. Reason for choosing Powerfleet price Review Source Response from PowerFleet November 1, 2019 Hi Daniel! We appreciate the honest review of our system. We're sorry to hear you are having difficulty learning the full features and capabilities of Fleet Complete and will be reaching out to you to schedule some time with our Training team. We offer many webinars and would love to host you and your team. Thanks for taking the time to provide your feedback. SF Sonali F. admin Accounting Used the software for: 6-12 months ### "NOT Recommended" November 5, 2019 1.0 Poor quality product and extremely poor customer service Pros The software is ok if only they can get it to function.... Cons I have been with FC since March of 2019 and have experienced unbelievable issues from reporting not properly tracking. All issues have been sent to support over and over AND OVER again and they never get resolved. I am being told they have recently switched to new software and are experiencing technical issues for the past three weeks..... they have been unable to complete a simple task as to add a number for tracking. Definitely a faulty product. Numerous support tickets are created and none resolved. Customer service lacks basic training in that they do not know their own product or how to fix it. Your new software has been a failure. Review Source Response from PowerFleet November 7, 2019 Hi Sonali! We're so sorry to hear about your experience and have located your open Support tickets in our database. We've escalated your concern to management and will have someone reach out to you as soon as possible to help. If there's anything we can do in the meantime to improve your experience, please get in touch with us at eCare@fleetcomplete.com. We're sincerely sorry for your understandable frustration and are hopeful we can resolve this for you. AE Adrian E. DOT Compliance & Safety Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Works Well for basic needs." September 19, 2019 5.0 It worked well for what we needed it . ultimately we can see how it is geared more towards being a trucking software over a passenger carrying software. Pros we do enjoy the ability to run various in depth reports . The interface is simple, and easy to use. Cons i would like to see the vehicle location update a bit more real time. At times when live tracking or archive tracking vehicles' locations the gaps are a bit large. Review Source Response from PowerFleet September 20, 2019 Hi Adrian! Thanks for reviewing the Fleet Complete system. Your feedback is valuable to the work we do day in and day out, and we'll be sure to share your suggestion about real-time tracking with our team. Please note, you can always change your settings to have your vehicles report more frequently by adjusting the device data settings to suit your needs. Please give us a call at 1-800-220-0779 if you need any assistance with changing your device data settings. We'd be more than happy to help. SJ Sunshine J. Project Coordinator Construction Used the software for: 2+ years ### "Good product" February 2, 2024 5.0 Pros Works for what we need, priced well. Ease of function and gathering reports. Customer servide is top notch. Cons Habe not had any issues other then the web based help site. The representative help is phenomenal. Review Source Response from PowerFleet December 24, 2024 We’re glad to hear that our product and pricing meet your needs. We appreciate your kind words about our customer service and value your comments about the web-based help site. We look forward to supporting you further! JB JEWELL B. ADMINISTRATIVE MANAGER Construction Used the software for: 2+ years ### "Fleet Complete" February 27, 2020 5.0 Easy to setup and label all vehicles, also like the available access to multiple people. Pros The ability to label vehicles and drivers as needed is very convenient. Tracking vehicles on map is easy. Cons Reports are not as customizable as needed. Would like to be able to get daily timecard report without additional effort. Review Source Response from PowerFleet February 28, 2020 Hi JEWELL! Thanks for the excellent feedback and review. We are proud to know you would recommend our product to others. We will also share your thoughts regarding the customizability of our reports with our development team for consideration. We hope you continue to use and enjoy the Fleet Complete system. If you'd ever like to share additional feedback with us, please feel free to do so at feedback@fleetcomplete.com. JAMES L. Managing Member Transportation/Trucking/Railroad Used the software for: 2+ years ### "Fleet Tracking" December 12, 2018 5.0 Excellent! Pros Cloud based unlimited and automatic 24 hours by 7 Days a week Cons Interface a little difficult to navigate Review Source Response from PowerFleet December 13, 2018 Thank you, James, for your review. We appreciate your feedback. We're continuously working to improve your user experience with our interface. RA Rigo A. Operation Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great Company" October 24, 2019 5.0 Great experience Number one company Pros Since we use Fleet complete we have peace on mind, we can see exactly where is each of our unit with out the necesity to call the driver, we can see the driver performance and everything is just one click away. Cons Everything is awesome, the devices are made with a good quality and the signal is great Reason for choosing Powerfleet High qualitity devices and great coverage. Review Source Response from PowerFleet October 30, 2019 Hi Rigo! We're so happy to hear you're a satisfied user of our software. Thanks for taking the time to leave this excellent feedback and review. Your 10/10 rating of the Fleet Complete system means a lot to our team. MB Maxine B. VP Construction Used the software for: 2+ years ### "Landscape Review" October 29, 2019 3.0 Pros Allows us to track where the staff has been. Cons lag time on finding trucks and staff. Reporting structure and not very user friendly. We anticipated more up to date information. Review Source Response from PowerFleet November 1, 2019 Hi Maxine! We appreciate your honest review of our system and are sorry to hear you aren't satisfied with the service. You can always update your Device Data Settings in the application to report more frequently for more up-to-date tracking of your vehicles. For any other excessive lagging in the system, please contact us at 1-800-220-0779 ext. 2 or send an email to support@fleetcomplete.com so we can investigate. Thank you for the feedback and review. KH Kathe H. Office Manager Construction Used the software for: 1-2 years ### "If you've got the time..." February 9, 2021 3.0 We got set up with Fleet Complete in error. We were using a previous tracking software and when we needed to get some additional units, AT&T for some reason set us up with them rather than stay with what we had. I feel like this software does the job on a basic level but unless you have the time to really dive in to things, it's not very user friendly. I find myself using it for the bare minimum for that reason. Pros I can see a history (software refers to this as breadcrumbs) of where my tech was on a previous day or time. Cons It feels like there are too many mouse clicks to get me to the information I'm after. I'd rather have more of a snapshot. Review Source EK Eric K. Manager Wholesale Used the software for: 2+ years ### "Great way to track and monitor your fleet" October 31, 2019 4.0 Pros PM reminders are great. Reports which inform you of how the fleet is being driven, Idle times etc... Cons A little finicky on the web based app. Not super easy to navigate to certain functions Review Source Response from PowerFleet November 1, 2019 Hi Eric! We're pleased to know you've been using the Fleet Complete system for over 2 yearrs and have an overall positive experience and will share your feedback of the web application with our development team for consideration. We're always working to improve our system, and feedback like yours is valuable to the work we do. Thank you kindly for the review. CH Colin H. Supervisor Construction Used the software for: 1-2 years ### "Fleet complete " December 11, 2019 4.0 It was really good. Before we switched I enjoyed it and it worked well to keep track of and locate assets during the day. Pros It was a great way to track our trucks. It used different icons to differentiate different assets. You could go back as many days as you wanted to see where a truck had went. Cons The app had many delays and lagged. It was slow to catch up. It also didn’t have real time tracking. Review Source Response from PowerFleet January 6, 2020 Hi Colin! Thanks for providing your feedback on the Fleet Complete system. We're plewsed to know you enjoyed the system overall, and will be sure to share your thoughts about the lagging and delays with our development team so we know what to work on. We appreciate your support and review - Thank you! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.