# Powerfleet Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Powerfleet the right Fleet Management solution for you? Explore 292 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/266387/PowerFleet/reviews

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Powerfleet

3.8 (292)

[View alternatives](https://www.capterra.com/p/266387/PowerFleet/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 15th, 2026

# Reviews of Powerfleet

Ease of use

3.9

Customer Service

3.9

## Pros and Cons in Reviews

Comprehensive remote fleet oversight

88% positive reviews out of 24

Most reviewers find fleet management enables easy monitoring, organization, and reporting for vehicles from anywhere.

Persistent unresolved technical problems

83% negative reviews out of 42

Most reviewers report bugs and issues frequently disrupt operations, with slow or ineffective support responses.

Real-time vehicle location tracking

87% positive reviews out of 23

Most reviewers describe vehicle tracking as reliable, easy to use, and essential for monitoring fleet activity.

Unreliable vehicle management features

56% negative reviews out of 36

Some reviewers indicate vehicle and fleet management suffers from delays, connection issues, and inconsistent reporting.

## Showing most helpful reviews

Showing 1-25 of 292 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Tom M.  
Fleet Administrator  
Construction  
Used the software for: 6-12 months

### "Usage"

November 1, 2019

4.0

Customer Support is great.

Pros

Very good reliability. Email reminders are great!!!

Cons

The mobile app was more user-friendly. Able to do everything on the mobile app. I wish when you plug the unit in the OBD2 scanner it pulled everything from the truck. No reason we should have to type vin, odometer, and what type of vehicle it is,

Review Source

Response from PowerFleet

November 6, 2019

Hi Tom! Thank you for taking the time to review the Fleet Complete software. We're thrilled to know you are enjoying the many features of our system such as email reminders, as well as your interactions with our Support team. We'll be sharing your feedback regarding the mobile application with our team so that we know how to improve moving forward. Thanks again!

KM

Kevyn M.  
Fleet Manager  
Oil & Energy  
Used the software for: 1-2 years

### "Excellent and Invaluable Tool"

October 24, 2019

5.0

Fleet Complete has been a great with aiding our company in dispatching our fleet efficiently and effectively while also allowing our staff to give accurate ETA's to our customers.

Pros

Ease of use is easily where Fleet Complete excels. All functions are easy to find and access.

Cons

When we first started using Fleet Complete there were regular service outages that were frustrating. Luckily, those outages are now few and far between.

Alternatives considered

[Geotab](https://www.capterra.com/p/18289/MyGeotab/)

Reason for choosing Powerfleet

The sales team from Telus and GoMobile were instrumental in our decision, along with the ability for us to partner with Fleet Complete on a month-to-month basis (no contract).

Review Source

Response from PowerFleet

October 30, 2019

Hi Kevyn! Thanks for reviewing the Fleet Complete system. We're thrilled to hear that your experience with us has improved and apologize for any hiccups you may have encountered in the beginning of your service. We are always working to enhance our software for our users like yourself and are glad to have you on board.

DG

Daniel G.  
operations  
Oil & Energy  
Used the software for: 6-12 months

### "fleet complete "

August 5, 2024

3.0

Fleet complete works for what it used for .

Pros

company vehicle tracking was very useful

Cons

sometimes it was hard to use the program

Review Source

Response from PowerFleet

December 24, 2024

Thank you for sharing! We’re glad the tracking feature was helpful for your fleet, and we appreciate your support for Fleet Complete.

ML

Mark L.  
Mgmt  
Oil & Energy  
Used the software for: 1-2 years

### "Product Review"

October 24, 2019

4.0

Overall experience is great.

Pros

Very user friendly after initial setup, lots of tabs and customizable options for assets and recourses.

Cons

Bread crumbs is a great option for checking on time frame of delivery and what not but the GPS needs work because there are whole sections missing from the recorded trip.

Alternatives considered

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[EROAD](https://www.capterra.com/p/176956/EROAD/)

Reason for choosing Powerfleet

We chose fleet complete because of all the options in the customer portal that were available. We also chose because backed by At&T .

Review Source

Response from PowerFleet

October 30, 2019

Hi Mark! We appreciate your honest feedback and will be sure to share your thoughts with our Engineers for consideration. If there's anything else we can do to improve our system and your experience, please feel free to let us know at feedback@fleetcomplete.com. Your feedback is valuable to the work we do day in and day out. Thanks for the review!

MG

Melissa G.  
Office Assistant  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Great GPS Service"

October 24, 2019

5.0

I am able to see our fleet at anytime and we are more accurately tracking.

Pros

Very reliable/accurate GPS location. The "breadcrumb" feature is pretty awesome.

Cons

Some of the reporting software is not as simple as I thought

Reason for choosing Powerfleet

it seemed like a good system and the Customer Support we dealt with were extremely helpful.

Switched from

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)

Verizon cut our service off without telling us and nobody contacted us and they were not helpful at all with trying to get us set back up.

Review Source

Response from PowerFleet

October 30, 2019

Hi Melissa! Thank you for your honest feedback and review. We're pleased to hear you are enjoying the Breadcrumb feature of the Fleet Complete software. If you'd like any additional training on our Reporting modules, please feel free to email our Training department at training@fleetcomplete.com. We'd ove to host you and your team in one of our webinars to help get you more acquainted with the full features of our system.

SF

Sean F.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Good product with intent "

January 16, 2024

3.0

The good price isn’t worth the hassle. My over all experience was not great & I would recommend going with companies that have experience & smaller for this service this company is to big for just one his service my opinion if you want just elog services go elsewhere.

Pros

Good prices compared to other companies services.

Cons

It’s hard to get help with customer service nobody knows the right connection to transfer you for help it’s like they don’t even know the product they sell. Second when I no longer needed the service I tried to cancel it they didn’t & kept sending me a bill. I finally got them to cancel again lol then another bill came in saying early contract termination & equipment. Now that’s why I sold on the product no contract & I paid in two installments for the equipment then when I tried to contact the initial people that sold me the product which I asked over & over was there a contract just to double check what I read they assured me there wasn’t & I double checked again before signed no answer left VM’s no call back the good price isn’t worth the hassle.

Switched from

[Linxup](https://www.capterra.com/p/153863/Linxup-GPS-Tracking/)

Way less effort then the back & fourth of a company that doesn’t seem to have there ducks in a row.

Review Source

Response from PowerFleet

December 24, 2024

Thank you for sharing your perspective. We value your comments and take all feedback into account. If you need immediate assistance, please visit our website to get in touch.

aW

amanda W.  
office manager  
Consumer Services  
Used the software for: I used a free trial

### "Don't waste your time or money"

September 26, 2019

1.0

Worst experience ever! if this is how the treat a new customer, i can just imagine how they treat the existing customers - Run and run fast - do not go with this company.

Pros

Nothing - never got to use it because they never processed our order in a timely fashion to be here when we on the date we discussed to have them installed.

Cons

The customer service, sales department, billing department are beyond awful.. None of them know what the other is doing... They will sell you a product, talk a great game but don't follow up to make sure it gets done... placed order on 16th, paid the shipping on the 18th... by the 24th - haven't heard anything so i call them to find out when the units would be shipped, their reply.,. hummm i don't see the order yet. Let me check with my supervisor and call you back - never got a call back. Her answer - well i didn't have any answers for you - so you just ignore me, !!! Never processed my payment until 24th and by the 25th still couldn't tell me when the units were going to be shipped out - so i cancelled the entire agreement and went with a different company. completely dropping the ball and blaming the other departments. Don't waste your time or money - pick another company

Alternatives considered

[GPS Insight](https://www.capterra.com/p/99848/GPS-Insight-Fleet-Tracking-Solution/)

Reason for choosing Powerfleet

i cancelled my agreement and chose a different company - Will never do business with them.

Review Source

Response from PowerFleet

October 10, 2019

Hi Amanda! We're so sorry to hear about your experience and have escalated your concern to our upper management. Someone will be giving you a call shortly to discuss this further. If there's anything we can do for you in the meantime, please do not hesitate to get in touch with us at eCare@fleetcomplete.com. Please keep an eye out for a call from our management team coming shortly. Thank you!

ZA

Zane A.  
Residential Manager  
Construction  
Used the software for: Less than 6 months

### "Exactly what I needed "

November 5, 2019

5.0

in the 3 months I have had access to fleet complete and its trackers I have been impressed with the overall reliability and effectiveness of the program. I am able to log my drivers performance as well as receive alerts as to win each vehicle is in need of an oil change.

Pros

The program allows me to track my fleet with ease

Cons

I have not encountered anything i dislike about the program

Alternatives considered

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)

Reason for choosing Powerfleet

we already use AT&T for our cell phones and tablets

Review Source

Response from PowerFleet

November 6, 2019

Hi Zane! Thank you for the awesome feedback and 10/10 rating of our program. We're thrilled to know you are enjoying Fleet Complete!

James E.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Buyer beware"

January 4, 2022

1.0

Fleet Complete sent me the wrong cables for a week straight. Shipment after shipment the same WRONG cables. I knew at that point I had a problem and was not with the correct company.

Pros

I didn't like anything about Fleet Incomplete or bigroad. The worst customer service in the industry, they do not answer their phone. They sent me the wrong cable for my eld for a week straight, they don't know THEIR OWN PRODUCTS. Incompetence at it's finest. I would not recommend this company to my worst enemy.

Cons

Zero customer support, zero tech support, they do not answer the phone. They do not respond to emails in a timely manner. They don't know their own products. Buyer beware.

Review Source

Ingra A.  
CEO - Owner  
Consumer Services  
Used the software for: Less than 6 months

### "Do not use if you need live tracking!"

December 20, 2017

3.0

Occasional vehicle tracking. But I needed LIVE vehicle tracking.

Pros

Nice interface on PC, Plotting Points on the map is nice. Geofencing if you need it. Poor customer service and locked in contracts.

Cons

First, the delivery was delayed by about 1.5 months, then the equipment we received required professional installation, it was not plug and play. The interface was lovely, unless you are using a phone app or a macbook. It only works with the nice interface on a PC. The vehicle diagnostics is not available. We cannot get live vehicle tracking.

Review Source

Response from PowerFleet

December 22, 2017

We strive to provide best possible service and honest feedback from our customers helps us improve on our product and service. Our Loyalty team will be reaching out to you today. Thank you, Fleet Complete Team

tC

tonya C.  
office manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Fleet Complete Customer Service is very helpful."

January 17, 2024

5.0

We have been pleased with the ELD equipment and software, no real issues to report. I recently needed to order a 6 pin adapter for my dashlink device and customer service came thru for me again when I didn't know where to purchase one.

Pros

Easy to use the software, truck installation has simple to follow instructions. Customer service has always helped me when there are technological issues I cannot resolve on my own.

Cons

Sometimes there is a wait for someone to be available for phone help, also it is hard to communicate with my area representative.

Review Source

Response from PowerFleet

December 24, 2024

Thank you for sharing your experience with us! We’re pleased to hear that our software and installation process met your needs, and that our team was able to assist when you needed extra help. Your feedback about phone wait times and communication with your representative is noted. We appreciate your continued support and look forward to serving you in the future!

JD

JJ D.  
Human Resources Manager  
Oil & Energy  
Used the software for: 2+ years

### "Worth Every Penny, Every Day"

February 26, 2019

5.0

Real time tracking, with the addition of Big Road all in the same system to access and monitor makes my life so much easier! With tracking in all vehicles, we had been able to use the tracking of not only location but asset speeds to help in an insurance claim that saved us serious money! Furthermore, the ability to track from mobile devices makes juggling loads and communication with customers a great resource! The customer support has always been professional with us and very timely in their replies, but also our representative has been so engaging and touching base to make sure everything is going well!

Pros

It is simple and fast to use on my computer! I love being able to generate data for my IFTA reports each quarter and Fleet Complete breaks it down to a simple process that gives me an abundance of data I need!

Cons

I think the only thing would be from our mechanical side, of being able to install the trackers inside our garage and not outside in inclement weather. In order to register a connection we need an unobstructed signal from the satellite and being the garage gives a hindrance to it! But all in all, if that is OUR only take back from a system that offers so much to us that is valuable, we would be stupid to go elsewhere!

Review Source

Response from PowerFleet

March 6, 2019

Hello JJ! What an awesome and thorough review! We're so glad to know you are enjoying our products, as well as your interactions with our team. Being customer-centric is one of our core values here at Fleet Complete, so we're really glad you've noticed. Thank you for the excellent feedback and review.

JW

James W.  
Batcher  
Construction  
Used the software for: 1-2 years

### "Ease of Use"

October 29, 2019

3.0

I don't have a lot of experience with other tracking apps but I do find this one easy to use. Overall satisfied with its performance. We used to in the past have problems with the trackers in the vehicles would sporadically lose tracking but that seemed to solve itself recently.

Pros

I really like you use google maps. With google maps and the traffic indicator it really helps plan routes for traffic heavy times during the day. I do like the app availability so I am able to track our vehicles during those unexpected times when I'm not in the office.

Cons

I find the desktop app version works better than the web based version. I find the web base version slows down my computer. I have the same issue with the desktop app version but not as bad as the web based. Also I don't like when i'm looking for 1 particular vehicle and select it I find it difficult to deselect it. It will continue to track that same vehicle until I select a different vehicle or restart the app.

Review Source

Response from PowerFleet

November 1, 2019

Hi James! We appreciate you taking the time to provide your feedback of the Fleet Complete software. We'll be sure to share your thoughts regarding the desktop and web applications with our development team as we work to improve both platforms. As for any issues deselecting the vehicles on the map, please get in touch with our Support team at 1-800-220-0779 ext. 2 or via email at support@fleetcomplete.com so we can investigate why this might be happening to you. We'd be more than happy to help!

LL

Lindsey L.  
Scheduling  
Internet  
Used the software for: 2+ years

### "Fleet Complete Used Daily"

October 24, 2019

4.0

It is very helpful with a company with 20+ drivers within two different states, going in so many directions.

Pros

We used this for our technicians to make sure they are where they are suppose to be, it helps us see where they are when a customer is calling asking how far away he is from the location, it helps see if they have van trouble. This is very useful for us to keep up with all the technicians we have. The Breadcrumb feature is the most helpful when tracking a tech.

Cons

The only thing I would really say that I least like is that is it delayed some times and not as accurate as we need it to be sometimes, but that is to be expected.

Review Source

Response from PowerFleet

November 1, 2019

Hi Lindsey! Thanks for the honest feedback and review. If you are ever experiencing delays or inaccuracy in the system, please do not hesitate to reach out to our Support team at 1-800-220-0779 ext. 2 or via email at support@fleetcomplete.com. We want to ensure you are receiving the best Fleet Complete experience possible and would be more than happy to troubleshoot. Nevertheless, we appreciate you using our system and are glad to see it is helpful to your business needs. Thank you!

LC

Leonard C.  
CEO  
Food & Beverages  
Used the software for: 1-2 years

### "I had a defective Device; Tech Support took me in circles for 5 months with no replacement device ."

March 30, 2022

1.0

Sadly, one of the devices did not work starting November 16, 2021 and after 3 separate technical support cases being opened over a 5 month period to fix the device they repeatedly did nothing and never updated me on the progress even though they said they would email me, call me back, they said they would "escalate the case to the next level to review if the device needs to be replaced., and they said they would speak to their supervisor about fixing the issue.

Pros

I liked the selling point of the app where I can track my trucks delivering product to clients.

Cons

The FT1 device does not work well. one of the device stropped working and I could not get technical support that fixed the issue. They kept saying they were escalating the case to the next level to see if I need a replacement but nothing would come of it(I would wait one month).

Reason for choosing Powerfleet

I have a friend who works there and I wanted to help him out with a sale.

Review Source

RC

Rodney C.  
President/Owner  
Construction  
Used the software for: 1-2 years

### "Bait and Switch - Absolutely Worst Ever"

June 22, 2019

1.0

Where do I start... Poor customer service; false advertising; low quality; slow response times (sometime never); lack of competence; and, very inept in business operations.

Pros

Still trying to find a silver lining in the product.

Cons

When I talked with AT&T Representative and they pushed me over to Fleet Complete, representative., our representative was very responsive and guaranteed their devices would work on our fleet for tracking location and maintenance intervals. After the sale and several issues, she has not been in contact and continues to avoid getting the issues resolved. Had to rate the software when I was lied to and it isn't providing the service as advertised.

Review Source

Response from PowerFleet

June 25, 2019

Hi Rodney! We are so sorry to hear about your experience. We take our customer feedback very seriously and I have escalated your concern. Someone will be in touch shortly at the number we have on your account to discuss this further and see how we can make it right. We sincerely appreciate you taking the time to reach out to us and are hopeful we can improve your experience moving forward.

VR

Verified Reviewer  
Owner  
Construction  
Used the software for: 2+ years

### "Horrible Customer Service"

June 4, 2021

1.0

Worst customer service I have encountered. After 2 months of attempting to address a unit not working, I requested an early cancellation. It has been 1 1/2 years and can never get them to respond. Promised over the phone (after extensive wait times just to reach someone) that someone would call me and they never do. finally contacted AT&T (that is who the billing is through) and got them to cancel. Still working on being refunded for all the fees paid for a product that didn't work. THERE ARE MUCH BETTER ALTERNATIVES - THIS IS NOT A GOOD COMPANY TO WORK WITH.

Pros

It was fairly easy to install and use - when it actually was working

Cons

Service is inconsistent with severe lags at times. I would have times it showed a vehicle at locations 10 miles apart at the same time. Hardware was unreliable and no customer service. I had a unit not working for 2 years.

Review Source

DC

David C.  
Director of Operations  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "The GPS fleet tracking units worked at best only 50% of the time. "

June 1, 2017

1.0

Not a good experience with this company.

Pros

The software seemed to work OK when and only when the GPS tracking units transmitted data correctly.....which was not often.

Cons

Software was OK, we had major issues with the GPS hardware installed in our fleet. The technical team admitted that they sold me an inferior, alpha product but would be happy to upgrade my fleet to the new units free of charge.....then they never contacted me. Poor product...Poor customer service. The 35 GPS units they sold me are now being used as very expensive paper weights. I am now contracted with another fleet tracking service that actually works.

Review Source

Response from PowerFleet

September 19, 2017

Hello David, We¿d like to thank you for your feedback here. We regret to hear that you have had a less than perfect experience with our product. We work hard to resolve any technical issues our clients face. We take our clients¿ feedback seriously and we¿ll be looking into your account diligently to improve our services. Should you have any questions or concerns please email loyalty@fleetcomplete.com and one of our representatives will be in touch with you immediately. Regards, Fleet Complete Team

JB

JEWELL B.  
ADMINISTRATIVE MANAGER  
Construction  
Used the software for: 2+ years

### "Fleet Complete"

February 27, 2020

5.0

Easy to setup and label all vehicles, also like the available access to multiple people.

Pros

The ability to label vehicles and drivers as needed is very convenient. Tracking vehicles on map is easy.

Cons

Reports are not as customizable as needed. Would like to be able to get daily timecard report without additional effort.

Review Source

Response from PowerFleet

February 28, 2020

Hi JEWELL! Thanks for the excellent feedback and review. We are proud to know you would recommend our product to others. We will also share your thoughts regarding the customizability of our reports with our development team for consideration. We hope you continue to use and enjoy the Fleet Complete system. If you'd ever like to share additional feedback with us, please feel free to do so at feedback@fleetcomplete.com.

JAMES L.  
Managing Member  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Fleet Tracking"

December 12, 2018

5.0

Excellent!

Pros

Cloud based unlimited and automatic 24 hours by 7 Days a week

Cons

Interface a little difficult to navigate

Review Source

Response from PowerFleet

December 13, 2018

Thank you, James, for your review. We appreciate your feedback. We're continuously working to improve your user experience with our interface.

RA

Rigo A.  
Operation Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Great Company"

October 24, 2019

5.0

Great experience Number one company

Pros

Since we use Fleet complete we have peace on mind, we can see exactly where is each of our unit with out the necesity to call the driver, we can see the driver performance and everything is just one click away.

Cons

Everything is awesome, the devices are made with a good quality and the signal is great

Reason for choosing Powerfleet

High qualitity devices and great coverage.

Review Source

Response from PowerFleet

October 30, 2019

Hi Rigo! We're so happy to hear you're a satisfied user of our software. Thanks for taking the time to leave this excellent feedback and review. Your 10/10 rating of the Fleet Complete system means a lot to our team.

MB

Maxine B.  
VP  
Construction  
Used the software for: 2+ years

### "Landscape Review"

October 29, 2019

3.0

Pros

Allows us to track where the staff has been.

Cons

lag time on finding trucks and staff. Reporting structure and not very user friendly. We anticipated more up to date information.

Review Source

Response from PowerFleet

November 1, 2019

Hi Maxine! We appreciate your honest review of our system and are sorry to hear you aren't satisfied with the service. You can always update your Device Data Settings in the application to report more frequently for more up-to-date tracking of your vehicles. For any other excessive lagging in the system, please contact us at 1-800-220-0779 ext. 2 or send an email to support@fleetcomplete.com so we can investigate. Thank you for the feedback and review.

KH

Kathe H.  
Office Manager  
Construction  
Used the software for: 1-2 years

### "If you've got the time..."

February 9, 2021

3.0

We got set up with Fleet Complete in error. We were using a previous tracking software and when we needed to get some additional units, AT&T for some reason set us up with them rather than stay with what we had. I feel like this software does the job on a basic level but unless you have the time to really dive in to things, it's not very user friendly. I find myself using it for the bare minimum for that reason.

Pros

I can see a history (software refers to this as breadcrumbs) of where my tech was on a previous day or time.

Cons

It feels like there are too many mouse clicks to get me to the information I'm after. I'd rather have more of a snapshot.

Review Source

EK

Eric K.  
Manager  
Wholesale  
Used the software for: 2+ years

### "Great way to track and monitor your fleet"

October 31, 2019

4.0

Pros

PM reminders are great. Reports which inform you of how the fleet is being driven, Idle times etc...

Cons

A little finicky on the web based app. Not super easy to navigate to certain functions

Review Source

Response from PowerFleet

November 1, 2019

Hi Eric! We're pleased to know you've been using the Fleet Complete system for over 2 yearrs and have an overall positive experience and will share your feedback of the web application with our development team for consideration. We're always working to improve our system, and feedback like yours is valuable to the work we do. Thank you kindly for the review.

CH

Colin H.  
Supervisor  
Construction  
Used the software for: 1-2 years

### "Fleet complete "

December 11, 2019

4.0

It was really good. Before we switched I enjoyed it and it worked well to keep track of and locate assets during the day.

Pros

It was a great way to track our trucks. It used different icons to differentiate different assets. You could go back as many days as you wanted to see where a truck had went.

Cons

The app had many delays and lagged. It was slow to catch up. It also didn’t have real time tracking.

Review Source

Response from PowerFleet

January 6, 2020

Hi Colin! Thanks for providing your feedback on the Fleet Complete system. We're plewsed to know you enjoyed the system overall, and will be sure to share your thoughts about the lagging and delays with our development team so we know what to work on. We appreciate your support and review - Thank you!

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