# TRIFFT Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TRIFFT the right Customer Loyalty solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/266481/TRIFFT/reviews --- TRIFFT 4.9 (13) [View alternatives](https://www.capterra.com/p/266481/TRIFFT/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Reviews of TRIFFT Ease of use 4.9 Customer Service 4.9 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Patrik T. Retail Operations Manager Retail Used the software for: 2+ years ### "Amazing platform for our loyalty needs!" November 3, 2022 5.0 Very easy to use and best customer service ever with a huge variations of possibilities. Trifft is still working on new modules in a very creative way! Pros Great customer service, quick response, fast implementation. Cons Suits perfectly for our needs so I can´t find any cons. Review Source Response from TRIFFT ME January 11, 2023 Dear Patrik, Thank you for the amazing review of our loyalty platform. We're glad to hear that our customer service, quick response, and fast implementation exceeded your expectations. We're happy that it suits your needs perfectly and that you find it easy to use. Your positive comments on our customer service and new modules being developed in a creative way are greatly appreciated. Thank you for choosing Trifft. Best regards, TRIFFT team! SB Sindi B. Digital Marketing Manager Hospitality Used the software for: 6-12 months ### "Great loyalty platform" October 8, 2024 5.0 I've been using Trifft for over a year now at our restaurant, and it's been a fantastic addition to our loyalty and customer engagement strategy. One of the best things about the platform is how seamlessly it integrates with our existing softwares. Having all our customer data in one place has made operations more efficient and allowed us to get a clearer picture of our customer base. The customer service from Trifft is excellent - quick response times and a knowledgeable team that truly understands loyalty programs. They’ve provided invaluable advice on strategies that have helped us drive customer retention and maximise engagement. We've seen great results from using Trifft, particularly with average order value. Our loyalty members show a noticeably higher AOV than those who only receive email promotions, proving the platform's effectiveness in fostering repeat business. The backend is intuitive and easy to use, and the analytics provided give us a comprehensive view of how our loyalty program is performing, enabling us to make data-driven decisions. Overall, it has become an essential tool for our business, and we highly recommend it to anyone looking to build a stronger customer loyalty program. Pros Great customer service; fast, knowledgeable support team that provides expert advice on loyalty strategies. Cons Occasionally, we encountered bugs that required new app updates, which could take some time to resolve, but the team always acknowledged them and worked hard to fix the issues quickly. Review Source KD Kristýna D. marketing assistant Retail Used the software for: 1-2 years ### "2in1 platform for web and app" January 11, 2023 5.0 Pros It's super easy to publish any post. The post is published both on the website and in the app and does not need to be shared twice. Cons Unable to upload unique codes. But Trifft is already working on this problem. Review Source Andrei N. Convenience Digital Innovation Manager Wholesale Used the software for: 2+ years ### "The go-to platform for loyalty!" November 9, 2022 5.0 Excellent experience throughout the implementation process as the team is really supportive and knowledgeable, took the time to guide us through numerous training sessions and thus leading us to having an easy-to-use loyalty platform in our hands. Pros TRIFFT's loyalty cloud platform is one of the fastest to implement and affordable loyalty platforms that we have come to use and benefit from in our company. Cons One may argue that the integration with other systems of our company might be least enjoyable in terms of roll-out of the platform but we did not consider this to be anything major as we had numerous discovery and alignment sessions before the implementation even started so "props" to the TRIFFT team. Reason for choosing TRIFFT TRIFFT was selected out of many other companies that went through our selection process that started with an RFP and then went through the procurement process. Review Source KS Katja S. Head of Retail Franchise Wholesale Used the software for: 6-12 months ### "A go-to platform for a modern loyalty program with hands-on support " January 19, 2023 5.0 We decided to build a loyalty program for our B2C franchise customers from the ground up, rolling out a full-featured mobile app-based loyalty program. We were looking for an easy-to-use and flexible system that would seamlessly fit into our existing technology infrastructure and allow for updates to be made in seconds. TRIFFT served this purpose perfectly by not only providing us with the loyalty platform, but also offering meaningful consultations about loyalty mechanics, market standards and overall design, as well as responsive support at any time Pros Super easy-to-use platform with a wide range of features. From setting up rewards, editing venues to sending push notifications, everything is a matter of a click. The TRIFFT team handled the onboarding process professionally, making sure all relevant people were on board from day one. Additionally, the availability of a SLA gives us confidence that our loyalty program is being well-taken care of 24/7.After successful deployment in Slovakia as a first country, we are now rolling the solution out to further markets. Cons There is some opportunity to improve admin management interface and add more advanced features (like change log or marketing automation features). Embedding AI would be a great addition for the future if applicable in a meaningful way. Review Source PJ Peter J. CFO Restaurants Used the software for: 2+ years ### "Loyalty platform effective and simple" December 18, 2022 5.0 Easy to use for us and for our clients, effective solution, responsive support, good training. Pros Easy and fast setup, affordable solution with features that fits our business Cons I would be nice to have more detail analytics of rewards Reason for choosing TRIFFT cost and time saving (implementation and future updates) Review Source Response from TRIFFT ME January 11, 2023 Dear Peter, Thank you for taking the time to write a review and share your feedback on our loyalty platform. We're glad to hear that you found our solution easy and fast to set up, affordable and effective for your business. We appreciate your input on the analytics of rewards - we are working to implement a new analytics suite in early 2023. We are glad you found the solution as cost and time-saving for implementation and updates, and also that you find it easy to use for you and your clients. Thank you for choosing TRIFFT and for the positive comments on our responsive support and good training. We are committed to providing a high-quality product and excellent customer service. Best regards, TRIFFT team EB Elena B. Senior Marketing Specialist Retail Used the software for: 6-12 months ### "Excelent " August 10, 2023 5.0 Easy to use and filled with smart solutions for our business model. Excellent collaboration and support. Pros Openness, fast deployment and problem-solving thinking, easy to communicate with the entire team, user-friendly App and Back-end. Always ready to understand the needs and to develop features in a way that comply with our business needs. Granting support and training in a comprehensive manner every step of the way. Cons We had no issues to be worth mentioning so far. Review Source Ján A. CFO and partner Marketing and Advertising Used the software for: 6-12 months ### "Dexfinity " January 11, 2023 5.0 Pros Trifft Loyalty Cloud is excellent one stop shop platform with all loyalty features extremly useful for various industries from FMCG to e-com. Smooth integration and rich library of modules and functions is also advantage Cons I would prefer wider portfolio of pre-integrated BI tools, only Power BI available. Alternatives considered [Open Loyalty](https://www.capterra.com/p/171121/Open-Loyalty/)[Bloomreach](https://www.capterra.com/p/173203/Bloomreach/) Review Source AB Aneta B. marketing project manager Retail Used the software for: 1-2 years ### "One powerful platform for all loyalty-related activities" January 20, 2023 5.0 A truly robust platform that is super easy to use. The most important thing for us is that we in fact rent the platform, so we don't have to create our own application, deal with updates, programming, etc. That way we can focus on the application's marketing content. Plus, we manage everything from one place (both website and app). Pros An easy-to-use platform that makes the lives of our marketers so much easier as the content (among other things) for both our mobile app and website, is published from a single place. Cons We’ve addressed TRIFFT with a request to be able to upload unique codes. This feature is already being worked on, but we wish it were implemented earlier. Review Source JB Jozef B. CEO Food & Beverages Used the software for: 2+ years ### "good loyalty programme for small/medium QSR chains" January 17, 2023 5.0 great experience, great support Pros easy to use, easy to implement, good white labelling options, easy to deploy over franchise network Cons missing some features which we may want to use like scenarios creation Review Source AB Artem B. CEO Retail Used the software for: 2+ years ### "Loyalty system" January 21, 2023 4.0 Full loyalty system Pros Trifft was very good alternative loyalty system for us. Almost 40% of our customers used it. Cons Very easy to use.Possibility to change awards for customer.Contacting customers through Trifft Review Source MO Michal O. CEO Computer Software Used the software for: 6-12 months ### "Great product with professional team behind" January 10, 2023 5.0 Our overall experience is very good. The team behind it is professional and always deliver promised results on time Pros We have been looking for the right solution for some time. I am very happy we decided for Trifft's solution. The team behind it listened carefully to our needs and worked with us to ensure maximum success. This solution has significantly increased our ability to reach our usersPros which I value the most: - Easy to use administration - our team gets used to it quickly. It helps us to launch any campaigns much faster - Quick and time-efficient set-up (mainly compared to other solutions on the market) - Professional team and their response time Cons So far, we do not see any cons in the SW. All features we are using now work well. We did not experience any bigger issues. Review Source KH Klaudia H. Marketing Specialist Retail Used the software for: Less than 6 months ### "Overall satisfaction" November 2, 2022 5.0 Pros Product is really easy to use, development progress is always user-friendly. Totally satisfied with service. Cons No specific negative aspects. If any problems occur, they are immediately solved. All running without any problems. Review Source Similar Products Featured ## Related categories [Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Customer Service](https://www.capterra.com/customer-service-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.