--- title: "SAS Customer Intelligence 360 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SAS Customer Intelligence 360 Software - reviews, pricing plans, popular comparisons to other Audience Response products and more." source_url: "https://www.capterra.com/p/266530/SAS-Customer-Intelligence-360/" page_type: "product" language: "en" --- # SAS Customer Intelligence 360 Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SAS Customer Intelligence 360 ## What is SAS Customer Intelligence 360? SAS Customer Intelligence 360 helps you get the attention of your customers and take the most effective actions. Marketers can use everything they know about a customer to enable more relevant, targeted and individualized communications on all marketing channels. via digital channels or directly to your customers, SAS offers a multichannel marketing hub for the modern marketing organization. ## What is SAS Customer Intelligence 360 used for? [Email Marketing](https://www.capterra.com/email-marketing-software/)[Customer Journey Mapping Tools](https://www.capterra.com/customer-journey-mapping-tools-software/)[Campaign Management](https://www.capterra.com/campaign-management-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $8000 Flat Rate, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SAS Customer Intelligence 360?[Manage this product listing](https://www.g2.com/products/sas-customer-intelligence-360-sas/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SAS Customer Intelligence 360 4.8 (9) VS. [4.3 (716)](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/) Starting Price $8000 Flat Rate, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (9) Ease Of Use 3.8 (3,509) Value For Money 4.6 (8) Value For Money 3.9 (3,086) Customer Service 4.6 (8) Customer Service 3.9 (3,085) ## SAS Customer Intelligence 360 alternatives [4.6 (539)](https://www.capterra.com/p/156699/Klaviyo/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Brevo Marketing Platform](https://www.capterra.com/p/132996/brevo/) [4.6 (3,521)](https://www.capterra.com/p/132996/brevo/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132996/brevo/) Highest Rated [MailerLite](https://www.capterra.com/p/136603/MailerLite/) [4.7 (2,324)](https://www.capterra.com/p/136603/MailerLite/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/136603/MailerLite/) [View all alternatives](https://www.capterra.com/p/266530/SAS-Customer-Intelligence-360/alternatives/) ## FAQs about SAS Customer Intelligence 360 Overview ### What company size and specific industries is SAS Customer Intelligence 360 built for? SAS Customer Intelligence 360 is designed for companies of all sizes across all geographies, with a primary focus on organizations led by chief marketing officers, digital transformation officers, and customer experience leaders. The vendor description does not name specific industries, so its target audience is broad rather than sector-specific. Features and Usability ### What are the key features of SAS Customer Intelligence 360? SAS Customer Intelligence 360 offers campaign management, marketing automation, and customer journey mapping, along with audience segmentation, personalization, and multi-channel campaigns. It also includes real-time analytics, attribution modeling, A/B testing, behavior tracking, and data integration for capturing and analyzing customer interactions across channels. Integrations ### Which third-party tools and platforms does SAS Customer Intelligence 360 integrate with? SAS Customer Intelligence 360 integrates with over 80 AWS services, including AWS Amplify, AWS AppSync, AWS CloudFormation, AWS CloudTrail, AWS CodeCommit, AWS CodeDeploy, AWS CodePipeline, AWS Glue, AWS Identity and Access Management (IAM), and AWS IoT Analytics. Getting Started and Support ### What training and onboarding options does SAS Customer Intelligence 360 offer? SAS Customer Intelligence 360 provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, scheduled remote learning, self-paced reference material, and video-based walkthroughs for teams getting started with the platform. Getting Started and Support ### What customer support options does SAS Customer Intelligence 360 offer? SAS Customer Intelligence 360 provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback is available to assess response times, helpfulness, or common support frustrations, so only the listed support channels can be confirmed. ## Features AI summary Based on 4,141 Audience Response reviews Capterra data shows that buyers of campaign management software rank the following features as their top priorities: - **Email Management** (**56%** of reviewers rated this feature as critical) - **Email Marketing** (**67%**) - **Campaign Scheduling** (**58%**) SAS Customer Intelligence 360 supports all three features that reviewers rate most important: **Email Management**, **Email Marketing**, and **Campaign Scheduling**. Together, these capabilities help businesses manage outreach, run targeted email campaigns, and plan delivery timing more effectively, allowing teams to execute campaigns with better coordination and more consistent customer communication. Engagement Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Tracks metrics that provide insight into how a user interacts with any interface or product Campaign Analytics 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Track and interpret campaign performance metrics Conversion Tracking 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Data Import/Export 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Import and export data to and from software applications Campaign Planning 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Plan and strategize marketing campaigns Collaboration Tools 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together SAS Customer Intelligence 360 235 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Action Management: Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Query: One-off queries made on an as-needed basis - Ad hoc Reporting: Generate one-off reports that meet information requirements - Ad Inventory Management: Manage advertised inventory that is featured and tracked across marketing campaigns - Ad Optimization: Perfecting the ads according to audience by adding relevant images, CTA buttons, keywords and more. - Advertising Management: Manage advertising space and its sales within your network or publication - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Approval Workflow: Route documents and other data through one or more stakeholders for review and approval - Asset Categorization: Organize assets into folders and subfolders or tag assets based on a custom file hierarchy - Asset Library: Storage, organization, sharing with tagging/metadata - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Sharing: Share access to files and assets with individuals - Assignment Management: Assign issues and tasks based on availability or required skills - Attribution Modeling: Analyzes the amount of credit that should be assigned to sales and conversion touchpoints. - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Autoresponders: Create and automatically send premade copy in response to customer messages - Banner Management: Manage digital banner ads on company websites or affiliate partner websites - Behavior Analytics: Track and analyze user behavior within a system or network - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Behavioral Analytics: Track and analyse user behavior within a system or network - Brand Management: The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. - Budgeting/Forecasting: Create budgets based on historical data and future projections - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Campaign Tracking: Track the performance of marketing campaigns across multiple channels. - CAN-SPAM Compliance: Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act - Categorization/Grouping: Organize and group data or items based on various criteria - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Click Tracking: Track the amount of clicks on individual products to measure campaign results - CMS Integration: Integration with content management software - Cohort Analysis: Analytics that breaks the data in a data set into related groups/categories. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Conversion Rate Optimization: Improving user journey to boost the percentage of visitors who take a desired action (sign-ups or purchases) - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Cross Channel Attribution: Track user conversions from all digital sources - Customer Activity Tracking: A report showing what actions customers perform - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable CTAs: Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Connectors: Connect to big data sources - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Integration: Combining data from different sources and providing a unified view - Data Management: Ability to handle large datasets - Data Mapping: Track the management and flow of data throughout the organization - Data Source Connectors: Connect to big data sources - Data Visualization: Graphical representation of data - Deadline Management: Specify or track the date/time a project, task, etc., is due for completion - Deep Learning: Artificial neural networks using multiple layers of processing are used to extract progressively higher level features from data. - Digital Asset Management: Manage digital assets - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Dynamic Content: Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience - Email Campaign Management: Plan, execute, and analyze email marketing campaigns - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Marketing: Plan marketing campaigns for events - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Expense Management: Plan, pay and track business related expenses. - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Conversion: Convert files to a different format - File Management: Create, save, and store files - File Transfer: Move files across different systems or networks - Filtering: Find & retrieve relevant data or documents - Forecasting: Form predictions based on past and present data/trends - Full Text Search: Search for specific words or phrases within a document or database - Funnel Analysis: Method of analysis that visualizes the series of events that lead towards a defined goal. - Gamification: Games or game-like elements to track progress and reward accomplishments - Gantt/Timeline View: Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies - GDPR Compliance: Ensure compliance with the General Data Protection Regulation protocols - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Heatmaps: A visual display that uses a color spectrum to show how visitors interact with areas of a web page - Historical Reporting: Information, data and reports that are being tracked over time - Image Library: Store and manage images - Interactive Content: Allow the audience to interact or engage with the content - Keyword Tracking: Track and monitor a specific set of keywords - KPI Monitoring: Tracking the status of previously identified performance measurements - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - List Management: Manage contacts across multiple mailing lists - Live Results Sharing: Present live poll results to audience - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Marketing Calendar: See past and upcoming campaigns and communications in a calendar view - Mass Texting: Send messages to multiple subscribers at the same time - Media Planning: Identify advertising and promotional sources to be used in marketing efforts - Metadata Management: Collect and maintain structured information that describes data or content - ML Algorithm Library: Share, track, and store machine learning models and data. - Mobile Access: Access software remotely via mobile devices - Mobile Ad Serving: Self-serving platform to help advertisers manage their ads on apps or mobile web. - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Mobile Optimization: Optimize content to ensure it is easily accessible for mobile users - Model Training: Process of testing an ML algorithm by feeding it training data to learn from - Moderation: Controls/tools to moderate the session - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Attribution: A set of rules that assigns credit for sales and revenue to touchpoints across the customer journey - Multi-Channel Campaigns: Allows for businesses to run a variety of different campaigns across different channels - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Multi-Touch Attribution: Evaluate the impact of each touch point that drives a conversion - Multiple Data Sources: Allows users to manage data from a number of sources - Multivariate Testing: Create many versions of emails, forms, or actions and gauge which is most effective - Native Ad Serving: Ads served to users as part of the flow of their online browsing experience. - Natural Language Processing: Process and analyze human language in text or audio form - Newsletter/Email Ad Serving: Newsletter/Email Ad Serving - Offline Response Collection: Practice of collecting data and responses for market research/surveys without an internet connection - OLAP: Online Analytical Processing technology for performing high-speed complex queries or multidimensional analysis on large volumes of data - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Predictive Analytics: Predict future data based on historical data sets - Predictive Modeling: Analyzing historical and current data and generating a model to help predict future outcomes. - Presentation Tools: Share and present designs - Prioritization: Arrange tasks based on the level of priority or urgency - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning: Organize and schedule projects - Project Templates: Pre-designed project plans that can be customized - Project Time Tracking: Measure time to completion or hours worked for projects - Project Tracking: Monitor the progress of projects from start to finish - Project Workflow: Create, manage, or update project workflows. - Projections: Estimate or forecast of a future scenario based on the study of present trends - Push Notifications: Trigger clickable pop-up messages - Real Time Data Collection: Collect data in real-time - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recommendations: Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement - Referral Tracking: Log and store the source of contacts/leads - Relational Display: Relationship diagram view that arranges items in data based on the relationships between them in a freeform graph. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Rich Media Ad Serving: Type of ad serving that helps add placements and serves ads that contain multiple files like video, audio, or image. - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Sales Analytics: Track in detail how users interact with your campaigns and pages (scrolling, button interactions, etc.) - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Search Marketing: Track visibility and traffic from search engines - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Segmentation: Group leads or contacts based on their specific characteristics - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Single Sign On: Allow users to access multiple services after entering their login credentials once - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Social Advertising: Create and manage advertising campaigns on social media networks - Social Marketing: Manage campaigns and track engagement for marketing efforts across social media channels - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Promotion: Market event via social media tools - Spend Management: Track the amount of money spent on a certain product or with a certain supplier - Status Tracking: Track the status over time for a request, process, asset, or transaction - Strategic Planning: At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them - Subscriber Management: Add or remove subscribers from mailing lists - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tag Management: Generate or append custom campaign parameters to URLs - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time on Site Tracking: Track the amount of time users spend on websites - To-Do List: A digital list of items that need to be completed - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - User Interaction Tracking: Monitor user activity through engagement methods - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions - Video Ad Serving: Ads displayed directly within a video player - Video Management: Store and manage online video content - Video Support: Supports various video file formats - Visitor Tracking: Track visitors and purpose of visits - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Visual Discovery: Process of visually navigating data and applying analytics to detect patterns, gain insight, and answer specific business queries. - Visualization: Graphical representation of data or processes - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Web Traffic Reporting: Collect and analyze traffic data about website visitors - Website Analytics: Track and analyze information regarding website visitors - Website Visitor Tracking: Monitor activity of individuals who visit your website using cookies - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. Features 4.8 (9) 4.8 Based on 9 reviews ## Pricing Value for money 4.6 (8) Free Trial Basic $8,000 Flat Rate,Per Year Value for money 4.6 (8) 4.6 Based on 8 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/)[ MySQL](https://www.capterra.com/p/11482/MySQL/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (8) 4.6 Based on 8 reviews ## User reviews Overall rating 4.8 Based on 9 reviews Filter by rating 5(7) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RW Rachel W. Accounting Construction ### "A High-Octane Analytical Engine in a Complex Enterprise Package" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 September 22, 2026 Pros Maximizes security by keeping sensitive customer data inside your local infrastructure while leveraging cloud-based marketing tools. Cons The enterprise licensing model is complex and expensive, making it harder to budget for and cost-prohibitive for smaller businesses. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB Anna B. Travel Agent Leisure, Travel & Tourism ### "SAS Customer Intelligence 360 Is A Good Company To Do Business With" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2026 Is has the ability to do cross reference data in real time and managing email tasks is so much easier Pros SAS Customer Intelligence 360 has unified 360 degree degree profile and advanced artificial intelligence insights Cons To be totally honest, I do not have any firm of issues with the company SAS Customer Intelligence 360. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Analyst Apparel & Fashion ### "Powerful Marketing Analytics Tool with a Learning Curve" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 5, 2026 Overall a solid marketing platform. Powerful data insights and targeting. Takes some learning early, but very useful once configured. Pros Strong analytics and campaign tools. Easy to segment audiences. Good automation features. Helps personalize marketing across channels. Cons Interface feels a bit complex at first. Setup can take time. Some features need technical knowledge. Documentation could be clearer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KW Karen W. Biostatistician Biotechnology ### "SAS Customer intelligence 360 Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 25, 2025 They are the best. Even when it comes to questions about new stuff. I asked about Artificial Intelligence and was able to understand "prompting" Copilot because of SAS Customer Intelligence. Pros Keeping up to date on the best ways to get my work done. I can always depend upon SAS Customer intelligence 360. Cons There's an atmosphere; I've noticed of... perhaps some utilities not being available for the long haul. Perhaps not true. SAS has been around for a long time and is still the best option for my work. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Country Lead Marketing and Advertising ### "Great MarTech solution to manage marketing related data, build segments and audiences, and orchestrate personalized comms." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 19, 2025 Pros It's a great solution to manage data for marketing purposes, build segments and audiences, and orchestrate communications. It works very well with both on-prem and cloud databases without the need to copy data, just pulling metadata. It also integrates with other channels like Salesforce or Brazr. Cons The interface is probably not the best. It could be improved to be more intuitive and friendly. I've seen improvements, which is great because you can see it's a solution that gets constant enhancements, but it still has areas of opportunity. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TK Tair K. Associate Director Accounting ### "SaS Customer Intelligence review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 14, 2024 Overall great tool to uncover hidden patterns and build analysis Pros Wide range of analytical tools embedded into it Cons User interface and interactivity requires learning Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EA Eduardo A. CMO Founder Automotive ### "Buena opción " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 November 15, 2022 Pros Es justo lo que buscaba, ha cumplidi mis expectativas y es sencillo en su uso y configuración incicial Cons Por ahora no le he encontrado nada negativo Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User CEO Computer Software ### "best company for optimize your marketing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 28, 2022 the overall experience with SAS Customer Intelligence 360 is very incredible and it's very productive for the entreprises Pros if you search a companie for optimize and ameliorate the marketing of your entreprise , choose this company Cons the price is very too expensive , try to review your price Switched from [Track Vacation Rental PMS](https://www.capterra.com/p/156170/TRACK/) [Ortto](https://www.capterra.com/p/131879/Autopilot/) [BroadPeak](https://www.capterra.com/p/144697/K3/) [Screendragon](https://www.capterra.com/p/132576/Screendragon/) [SmartSign2go](https://www.capterra.com/p/146420/SmartSign2go/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SW Seddik W. Data Analyst Computer Software ### "SAS Customer Intelligence" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 29, 2018 Pros •Open data model •Dynamic data collection •Post-data-collection contextualization •Anonymous behavior capture •Predictive models, forecasting and goal-seeking routines •Dynamic content placement Cons Pricy for medium and small firms. Tough to learn. Not user friendly. Can have better visualizations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.