# EnquiryBot Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about EnquiryBot Software - reviews, pricing plans, popular comparisons to other Chatbot products and more. Source: https://www.capterra.com/p/266541/EnquiryBot --- # EnquiryBot Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) EnquiryBot ## What is EnquiryBot? EnquiryBot is a custom built chatbot and enquiry management software that automatically greets website visitors, gets pre-qualified enquiries, and helps track, manage and respond to them with templates. EnquiryBot was built specifically for sales and customer success teams to save hours of repetitive work by getting pre qualified enquiries, automating replies and tracking enquiries with drag and drop boards. ## What is EnquiryBot used for? [Chatbot](https://www.capterra.com/chatbot-software/)[Lead Generation](https://www.capterra.com/lead-generation-software/)[Lead Management](https://www.capterra.com/lead-management-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £98 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for EnquiryBot?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.enquirybot.com&name=EnquiryBot) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### EnquiryBot 4.9 (11) VS. [4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting Price £98 Flat Rate, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (11) Ease Of Use 4.4 (1,094) Value For Money 4.9 (11) Value For Money 4.0 (850) Customer Service 5.0 (11) Customer Service 4.3 (880) ## EnquiryBot alternatives [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (355)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009334/ChatGPT/) [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012414/Chatbase/) Highest Rated [Botsonic](https://www.capterra.com/p/10016782/Botsonic/) [4.8 (80)](https://www.capterra.com/p/10016782/Botsonic/reviews/) Starting price $16.67 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10016782/Botsonic/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [View all alternatives](https://www.capterra.com/p/266541/EnquiryBot/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customer Support 5.0 (8) 25.00% of 8 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality Lead Capture 4.8 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Automatically identify and save contact information of potential customers Automated Responses 5.0 (7) 14.29% of 7 reviewers that rated this feature as important or highly important Automatic reply functionality for incoming messages Chatbot 4.9 (7) 28.57% of 7 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Lead Qualification 4.6 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Score a lead on their quality or likelihood to buy based on certain behaviors Transcripts/Chat History 4.6 (7) 14.29% of 7 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation EnquiryBot 56 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Create and automatically send premade copy in response to customer messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Interprets what a user is doing based on context and helps guide them through the process. Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Send automated marketing emails based on user actions over a predetermined period Manage, store and organize emails within the system or via third-party apps Tracks metrics that provide insight into how a user interacts with any interface or product Caters to sales teams Used as a promotional or demonstration tool in sales and marketing presentations Create landing pages or online forms designed to capture new leads and prospects Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Divide leads into buckets based on predefined criteria and routing rules Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Process and analyze human language in text or audio form Track all opportunities for potential sales and convert them into recurring revenue Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Copy on the page or chat window encouraging the user to engage with the chat option Streamlining repetitive tasks and activities through automated and predefined workflows Notifications that are delivered to users as soon as an event occurs Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Reports specific to sales analysis for trends and strategies Search and filter data across systems to locate required information by entering keywords or certain criteria Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Create, manage and track all task activities and progression Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Web form that allows users to enter data that is sent and processed for different reasons Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.9 (11) 4.9 Based on 11 reviews ## Pricing Value for money 4.9 (11) Basic £98.00 Flat Rate,Per Month Value for money 4.9 (11) 4.9 Based on 11 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pabau](https://www.capterra.com/p/140062/Pabau-CRM/)[ HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/)[ Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (11) 5.0 Based on 11 reviews ## User reviews Overall rating 4.9 Based on 11 reviews Filter by rating 5(10) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent ND Natalie D. Business Consultant Health, Wellness and Fitness ### "Best chatbot and lead management software for clinics" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 23, 2022 Overall this is the best solution I have found for clinics who want to capture and convert more business. Pros I have recommended Enquirybot to a number of my clients as I have seen it engage and capture more website visitors, resulting in more enquiries and more business. It also provides organisation and transparency to lead follow up, ensuring better conversion rates. The 'conversation' tab is so useful to see all the 2-way communication history in one place so any team member can pick up the conversation. It brings in messages from all sources like, email, SMS, Facebook, Instagram etc. The Enquirybot team understand the 'sales' process in clinics and this makes it easy to explain requirements. They have always been responsive, accommodating and a pleasure to work with. Cons I am big on data analysis so I would love to see more reports/analytics. However, the fundamentals are there and I understand there are more reports coming in the pipeline. Reasons for choosing EnquiryBot A few of my clients were looking at free chatbot plugins - such a waste of time and some impact SEO performance Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 24, 2023 Hi Natalie, thank you so much for your wonderful in-depth review. Everyone at EnquiryBot is so pleased that you are enjoying using the system and that you're such an avid promoter of the business! JF Jay F. Sales Manager Events Services ### "Enquirybot " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 16, 2022 Great! The team are always very happy to help and great at communication. Set up was very easy and our enquiries blew up instantly. It was definitely a great addition to our business Pros This links nicely into our website acting as a great source of manpower for our enquiries. Clients are impressed with our quick responses. We love that it acts as a first touch and can also help answer a range of enquiries via automation responses. The Bot is fantastic for being there when we cant! So it's almost another member of the team! Cons When we have had a large number of enquiries in a short period it can be hard visually to manage and work clearly. Thankfully we have found ways to make this easier by sectioning off the enquiries into different stages within the bot to then manage the work and enquiries Reasons for choosing EnquiryBot \[SENSITIVE CONTENT\] who was so great and informative I was very impressed with how he sold the product and personalised the offering to ake it relatively. No pushy sales techniques along with a lovely approachable manner Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 22, 2022 Hi Jay, thank you so much for the wonderful 5\* review we are so pleased that you are finding the EnquiryBot system so vital in the booking path at The old Dr Bells Baths! If there is anything that we can do to assist please let one of the team know! I will pass on your review to them who will be as thrilled as I am! CN Christina N. Content & Marketing Manager Financial Services ### "Good reasons to use EnquiryBot" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 14, 2022 We are giving new clients a chance to contact us and leave their details out of office hours and at a time that suits them. If they can't get to the phone, they can message us. It's also useful that the bot captures some basic information about the clients so that we have some information about them before they call us. Pros EnquiryBot has been very useful as it's easy to adapt and it's flexibility has been very useful for our business. Cons I can't think of anything negative. Chat Bots, in general, can be annoying sometimes, but this one isn't. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 17, 2022 Hi Christina, thank you so much for your review we are so happy that you are pleased with EnquiryBot and appreciate the time you have taken to write this review! SS Sasha S. Senior Marketing Executive Automotive ### "Brilliant product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 12, 2022 Brilliant customer service Pros Amazing customer service from our account manager and we have generated so many leads since implementing this product on our website, it couldn't be easier Cons I personally do not feel like there are any features of Enquiry Bot that are negative Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 17, 2022 Hi Sasha, thank you so much for your review we are so happy that Enquirybot is helping you manage your leads! AL Aimee L. Office Manager Real Estate ### "Great Service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 7, 2022 Thanks to \[SENSITIVE CONTENT\] and the team for their assistance with setting our our Bot on our website! They have been amazing to work with and offer great ideas and solutions, nothing is ever a problem for them. As a business, we have experienced great interaction from people looking at our website and talking to our Bot! Would definitely recommend EnquiryBot as another alternative to engage users with your website and products! :) Pros It is easy to use as a business and offers another alternative for users looking at our website to ask questions without having to call or email. It creates interaction and may keep them on our website a little longer than what they may have initially. We can filter enquiries easily and know what the user is after. Cons No any issues we have had have been fixed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 17, 2022 Hi Aimee, thank you so much for your review, it is great to hear that you are enjoying using EnquiryBot in the Real Estate sector and appreciate the time you have taken to write this review EP Emma P. Operations & Marketing Manager Medical Practice ### "Highly Recommended" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 6, 2022 Pros Enquiry Bot has been a game-changer for our group of dental practices enabling us to manage our incoming enquiries at group level – we particularly like the customizable funnel pipeline, which allows us to track/develop our enquiries, as well as the “always on” web chat which helps convert our website visitors. Enquiry Bot are especially good at listening to feedback and continuously develop new features to help capture and nurture new leads (see their recent update to capture messages on socials). We love working with the Enquiry Bot team, they are helpful and responsive – definitely recommend. Cons Reporting could be improved, and this is an area we plan to dig deeper into Q4 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 17, 2022 Hi Emma, thank you so much for your review. I know that the EnquiryBot team have loved working with you and we are so happy that it has been a game-changer for your dental practice! Caitlin T. Regional Marketing Manager Health, Wellness and Fitness ### "Enquirybot for Dental Website" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 1, 2022 Great support, great system, lots of opportunity to nurture leads and develop patient base Pros Easy CRM system to use, always developing and offering new integrations Cons The task section feels slightly overcomplicated Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 17, 2022 Hi Caitlin, thank you for your review it is very much appreciated. I will pass on your comments regarding the possible over-complicated task section to our development team. We really do appreciate feedback from the people who use the product day in and day out! KT Kitti T. Managing director Medical Practice ### "The best software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2022 EnquiryBot is the best. Helps generate, capture and manage all leads. Pros This software is easy to use. Help manage the day to day bases. Cons There is nothing to not like, I think I need more training to understand the software. Reasons for choosing EnquiryBot Customer service Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 17, 2022 Hi Kitti, thank you so much for your review. This kind of review really makes us happy as the product we created was a tech product for non-tech users which is simple and easy to use and manage. We are so pleased that you and your team at the medical practice are happy using EnquiryBot! LM Laura M. Marketing Coordinator Medical Practice ### "Awesome service from Enquirybot!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 30, 2022 Enquirybot gives us the benefit of time saving and the integration between digital platforms means our team can save time with working on one platform as opposed to various platforms. The bot allows our patients to message us during out of office hours and receive information they require when a member of our team is not able to answer. It provides constant support and is also a great lead generator as we receive many email addresses and data capture from the bot that we may have missed previously. \[SENSITIVE CONTENT\] have been excellent to work with and we would highly recommend! Pros Integration with our existing business features was made easy through the excellent communication between our team and the team at Enquirybot. It took some time to develop to meet our objectives in order to get the most out of the bot but once set up it has been a great asset to add to our website! Since working with Enquirybot, we have been in communication with the team and are kept in the loop on exciting new features and new developments to the software. This helps us stay up to date with the latest changes in the digital landscape. Cons When integrating Facebook and Instagram with the bot we struggled at first to be able to see messages that were archived in the chats which may have caused confusion with the team. The team were quick to respond to advise this issue was linked to other improvements and enhancements that the team were working on for the bot. This has now been resolved! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 17, 2022 Hi Laura, thank you so much for taking the time to write this review. We are so pleased that the team in the Medical Practice were happy with the product and have had fantastic communication with our team at EnquiryBot HQ PL Philip L. Sales Manager Financial Services ### "EnquiryBot helps us capture more business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 30, 2022 Fantastic. \[SENSITIVE CONTENT\] and the team have been exceptional, and are incredibly reliable partners. Pros Integration was easy and the team have been incredibly helpful at every point. I can't fault them. Cons It would be good to toggle the bot on and off at different times of the day, to force more phone calls into the business during opening hours. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 17, 2022 Hi Philip, thank you so much for your review we really do appreciate it. We are so pleased that you are happy using EnquiryBot at your Financial Services Company and love the fact that you found integration a breeze! [View all Reviews](https://www.capterra.com/p/266541/EnquiryBot/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)