# EnquiryBot Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is EnquiryBot the right Chatbot solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/266541/EnquiryBot/reviews --- EnquiryBot 4.9 (11) [View alternatives](https://www.capterra.com/p/266541/EnquiryBot/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of EnquiryBot Ease of use 4.8 Customer Service 5.0 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Caitlin T. Regional Marketing Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Enquirybot for Dental Website" September 1, 2022 4.0 Great support, great system, lots of opportunity to nurture leads and develop patient base Pros Easy CRM system to use, always developing and offering new integrations Cons The task section feels slightly overcomplicated Review Source Response from EnquiryBot October 17, 2022 Hi Caitlin, thank you for your review it is very much appreciated. I will pass on your comments regarding the possible over-complicated task section to our development team. We really do appreciate feedback from the people who use the product day in and day out! ND Natalie D. Business Consultant Health, Wellness and Fitness Used the software for: 2+ years ### "Best chatbot and lead management software for clinics" November 23, 2022 5.0 Overall this is the best solution I have found for clinics who want to capture and convert more business. Pros I have recommended Enquirybot to a number of my clients as I have seen it engage and capture more website visitors, resulting in more enquiries and more business. It also provides organisation and transparency to lead follow up, ensuring better conversion rates. The 'conversation' tab is so useful to see all the 2-way communication history in one place so any team member can pick up the conversation. It brings in messages from all sources like, email, SMS, Facebook, Instagram etc. The Enquirybot team understand the 'sales' process in clinics and this makes it easy to explain requirements. They have always been responsive, accommodating and a pleasure to work with. Cons I am big on data analysis so I would love to see more reports/analytics. However, the fundamentals are there and I understand there are more reports coming in the pipeline. Reason for choosing EnquiryBot A few of my clients were looking at free chatbot plugins - such a waste of time and some impact SEO performance Review Source Response from EnquiryBot January 24, 2023 Hi Natalie, thank you so much for your wonderful in-depth review. Everyone at EnquiryBot is so pleased that you are enjoying using the system and that you're such an avid promoter of the business! JF Jay F. Sales Manager Events Services Used the software for: 6-12 months ### "Enquirybot " November 16, 2022 5.0 Great! The team are always very happy to help and great at communication. Set up was very easy and our enquiries blew up instantly. It was definitely a great addition to our business Pros This links nicely into our website acting as a great source of manpower for our enquiries. Clients are impressed with our quick responses. We love that it acts as a first touch and can also help answer a range of enquiries via automation responses. The Bot is fantastic for being there when we cant! So it's almost another member of the team! Cons When we have had a large number of enquiries in a short period it can be hard visually to manage and work clearly. Thankfully we have found ways to make this easier by sectioning off the enquiries into different stages within the bot to then manage the work and enquiries Reason for choosing EnquiryBot \[SENSITIVE CONTENT\] who was so great and informative I was very impressed with how he sold the product and personalised the offering to ake it relatively. No pushy sales techniques along with a lovely approachable manner Review Source Response from EnquiryBot November 22, 2022 Hi Jay, thank you so much for the wonderful 5\* review we are so pleased that you are finding the EnquiryBot system so vital in the booking path at The old Dr Bells Baths! If there is anything that we can do to assist please let one of the team know! I will pass on your review to them who will be as thrilled as I am! LM Laura M. Marketing Coordinator Medical Practice Used the software for: I used a free trial ### "Awesome service from Enquirybot!" August 30, 2022 5.0 Enquirybot gives us the benefit of time saving and the integration between digital platforms means our team can save time with working on one platform as opposed to various platforms. The bot allows our patients to message us during out of office hours and receive information they require when a member of our team is not able to answer. It provides constant support and is also a great lead generator as we receive many email addresses and data capture from the bot that we may have missed previously. \[SENSITIVE CONTENT\] have been excellent to work with and we would highly recommend! Pros Integration with our existing business features was made easy through the excellent communication between our team and the team at Enquirybot. It took some time to develop to meet our objectives in order to get the most out of the bot but once set up it has been a great asset to add to our website! Since working with Enquirybot, we have been in communication with the team and are kept in the loop on exciting new features and new developments to the software. This helps us stay up to date with the latest changes in the digital landscape. Cons When integrating Facebook and Instagram with the bot we struggled at first to be able to see messages that were archived in the chats which may have caused confusion with the team. The team were quick to respond to advise this issue was linked to other improvements and enhancements that the team were working on for the bot. This has now been resolved! Review Source Response from EnquiryBot October 17, 2022 Hi Laura, thank you so much for taking the time to write this review. We are so pleased that the team in the Medical Practice were happy with the product and have had fantastic communication with our team at EnquiryBot HQ EP Emma P. Operations & Marketing Manager Medical Practice Used the software for: 1-2 years ### "Highly Recommended" September 6, 2022 5.0 Pros Enquiry Bot has been a game-changer for our group of dental practices enabling us to manage our incoming enquiries at group level – we particularly like the customizable funnel pipeline, which allows us to track/develop our enquiries, as well as the “always on” web chat which helps convert our website visitors. Enquiry Bot are especially good at listening to feedback and continuously develop new features to help capture and nurture new leads (see their recent update to capture messages on socials). We love working with the Enquiry Bot team, they are helpful and responsive – definitely recommend. Cons Reporting could be improved, and this is an area we plan to dig deeper into Q4 Review Source Response from EnquiryBot October 17, 2022 Hi Emma, thank you so much for your review. I know that the EnquiryBot team have loved working with you and we are so happy that it has been a game-changer for your dental practice! AL Aimee L. Office Manager Real Estate Used the software for: Less than 6 months ### "Great Service!" September 7, 2022 5.0 Thanks to \[SENSITIVE CONTENT\] and the team for their assistance with setting our our Bot on our website! They have been amazing to work with and offer great ideas and solutions, nothing is ever a problem for them. As a business, we have experienced great interaction from people looking at our website and talking to our Bot! Would definitely recommend EnquiryBot as another alternative to engage users with your website and products! :) Pros It is easy to use as a business and offers another alternative for users looking at our website to ask questions without having to call or email. It creates interaction and may keep them on our website a little longer than what they may have initially. We can filter enquiries easily and know what the user is after. Cons No any issues we have had have been fixed. Review Source Response from EnquiryBot October 17, 2022 Hi Aimee, thank you so much for your review, it is great to hear that you are enjoying using EnquiryBot in the Real Estate sector and appreciate the time you have taken to write this review KT Kitti T. Managing director Medical Practice Used the software for: 1-2 years ### "The best software " September 1, 2022 5.0 EnquiryBot is the best. Helps generate, capture and manage all leads. Pros This software is easy to use. Help manage the day to day bases. Cons There is nothing to not like, I think I need more training to understand the software. Reason for choosing EnquiryBot Customer service Review Source Response from EnquiryBot October 17, 2022 Hi Kitti, thank you so much for your review. This kind of review really makes us happy as the product we created was a tech product for non-tech users which is simple and easy to use and manage. We are so pleased that you and your team at the medical practice are happy using EnquiryBot! SS Sasha S. Senior Marketing Executive Automotive Used the software for: 1-2 years ### "Brilliant product!" September 12, 2022 5.0 Brilliant customer service Pros Amazing customer service from our account manager and we have generated so many leads since implementing this product on our website, it couldn't be easier Cons I personally do not feel like there are any features of Enquiry Bot that are negative Review Source Response from EnquiryBot October 17, 2022 Hi Sasha, thank you so much for your review we are so happy that Enquirybot is helping you manage your leads! JD Joanna D. Marketing Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "5\* service" August 23, 2022 5.0 Our overall experience with Enquiry Bot has been fantastic. We went from Live Chat which was manually answered to this which now saves time/ staff hours and the whole process is slick and easy to use. The Bot is customised to our practices needs and works really well. Would 100% recommend! Pros Easy to use, structured well and customized to suit our company. Cons Nothing springs to mind! All round a great addition to our company. Review Source Response from EnquiryBot October 17, 2022 Hi Joanna, thank you for your lovely review we are so happy that you are enjoying using EnquiryBot at the Health and Wellness Facility. We love the fact that you find EnquiryBot easy to use and that it is customizable. We thank you for moving from another chat service to us! CN Christina N. Content & Marketing Manager Financial Services Used the software for: 1-2 years ### "Good reasons to use EnquiryBot" September 14, 2022 5.0 We are giving new clients a chance to contact us and leave their details out of office hours and at a time that suits them. If they can't get to the phone, they can message us. It's also useful that the bot captures some basic information about the clients so that we have some information about them before they call us. Pros EnquiryBot has been very useful as it's easy to adapt and it's flexibility has been very useful for our business. Cons I can't think of anything negative. Chat Bots, in general, can be annoying sometimes, but this one isn't. Review Source Response from EnquiryBot October 17, 2022 Hi Christina, thank you so much for your review we are so happy that you are pleased with EnquiryBot and appreciate the time you have taken to write this review! PL Philip L. Sales Manager Financial Services Used the software for: 1-2 years ### "EnquiryBot helps us capture more business" August 30, 2022 5.0 Fantastic. \[SENSITIVE CONTENT\] and the team have been exceptional, and are incredibly reliable partners. Pros Integration was easy and the team have been incredibly helpful at every point. I can't fault them. Cons It would be good to toggle the bot on and off at different times of the day, to force more phone calls into the business during opening hours. Review Source Response from EnquiryBot October 17, 2022 Hi Philip, thank you so much for your review we really do appreciate it. We are so pleased that you are happy using EnquiryBot at your Financial Services Company and love the fact that you found integration a breeze! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.