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enjoy.CRMIII offers corporations in Japan integrated customer relationship management solutions that can evolve in response to changes in the business environment. It streamlines contact center operations and connects with clients to improve customer service quality and the experience value. It features a dedicated screen that displays the necessary information according to the reception scene, supporting the work of supervisors and operators. Real-time dashboards and reports enable business administrators to stay updated on the status of the contact center. Enterprises can set access permissions based on employee roles to enhance data security and utilize the incorporated Microsoft Dynamics 365 to extend their CRM capabilities.
Provider
OKI
Located In
Japan
Deployment
Cloud, SaaS, Web-Based
Training
Documentation
Support
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
enjoy.CRMIII serves contact centers and the customer service departments of Japan-based firms. It is suitable for companies of all sizes.
Content Source: enjoy.CRMⅢ
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