# Page 4 | ACS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is ACS the right Membership Management solution for you? Explore 126 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/2668/ACS/reviews --- ACS 3.9 (126) [View alternatives](https://www.capterra.com/p/2668/ACS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of ACS ## Showing most helpful reviews Showing 76-100 of 126 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use WS Wendy S. Office Manager Religious Institutions Used the software for: 6-12 months ### "ACS Technologies that we use for the Church is super easy" August 8, 2017 5.0 Pros We are able to keep a complete database of members, associates, visitors and children. We are also able to keep track of tithes and offerings Cons Wish there was the ability to print pictures of people and then there name, so that if you don't know the person's name. Review Source AH Ashley H. Assistant Education Management Used the software for: 1-2 years ### "Easy for those who are not keen with numbers" August 8, 2017 5.0 Pros simple to use, but a lot of capability. Easy to keep track of giving and make reports for unpaid tuitions. Cons difficult to use for a school when students drop or change classes after making payments. Wish there was a way to connect to another software to automatically load registrations. Review Source AM Andrea M. CFO Non-Profit Organization Management Used the software for: 2+ years ### "Reporting is not that easy, especially setting up for year end statements." July 27, 2017 5.0 Membership interface capabilities. Good product and better than what we had, but I didn't get much training. When we have used customer service/support it has always been good. I am part time, so do not have lots of time to waste trying to figure things out and dealing with customer service. Pros Lots of fields available, good access for members. Info seems to be reliable if entered properly. Easy to fix mistakes. Cons Setting up reports is not very intuitive and is hard to customize. Not enough directions within the product to guide you. Review Source BL Bob L. Retired Minister Religious Institutions Used the software for: 1-2 years ### "Great Church Software Management" January 24, 2018 4.0 Pros I like the way this software allows you to access other church members along with photographs to recognize individuals within the church. I currently am assigned the process of checking roll in our Sunday School class which I do on this software and submit without the need for paperwork. Cons I really haven't discovered anything negative with this software yet. However, having only used it for a about a year, I am still learning it. Review Source VS Val S. Educational Ministries Coordinator Religious Institutions Used the software for: 2+ years ### "Not Intuitive, But Great Once It's Going" November 27, 2018 4.0 ACS is good stuff -- if it is set up correctly and consistently. I like it overall. But there is a steep learning curve. Pros I love how flexible/customizable it is, to fit nearly any faith community. It also can be integrated with other programs (giving, background checks, etc.). Cons TOTALLY not intuitive. Also, I was assured that the ACS Finance training I was going to was completely for non-finance people and I couldn't follow it at ALL due to the heavy, HEAVY reliance upon accounting jargon. Review Source EP Edda P. Non-Profit Organization Management Used the software for: 6-12 months ### "ACS Software" June 16, 2016 5.0 New to using the software. Minimal training as the previous person had already left the job. Too expensive for the church to send new hires to ACS Training. Pros Can make up a Form Letters, Labels etc to send to entire congregation. Can copy someone's address to your clipboard for ease of sending letter/envelope to one person. Cons Hard to do a search for a group of people. Very complicated to get exact list of criteria to get the search results you want. Review Source TC TONYA C. Client Account Specialist Medical Practice Used the software for: 2+ years ### "ACS - its multi-faceted!" November 15, 2019 5.0 ACS was the database for a church where I served as Office Manager. It tracked giving, profiles of our members, classes, attendance, the list was truly endless. I also utilized it to generate Year End Giving Statements for tax purposes. Pros I am duly impressed with it's power - searches, record retrieval, Tax statements, etc. This was my primary software for over 7 years, I also attended several seminars to become more proficient within ACS. Cons It was occasionally non-intuitive, but their Customer Service reps are Fantastic at troubleshooting!! Review Source FS Francine S. Ministry Assistant Used the software for: 6-12 months ### "ACS Technologies" June 15, 2016 4.0 Have been using ACS for 1 year now. Still learning how to best utilize the software. Especially enjoy the ability to track and communicate with the church family. Pros Able to easily track our members. Cons Freezes up and/or kicks me off the system randomly. Review Source ST Sharon T. Director of Membership & Hospitality Used the software for: ### "Great company, outstanding customer service, excellent products" June 8, 2016 5.0 PROS - The best thing would have to be the company and the incredible employees that make up this company. The customer service and desire on behalf of the employees to help you accomplish your goals is superb! The products reflect the needs of and input from the end users. Products have changed over the years as churches changed how they do church. The company is incredibly responsive to customers needs and requests. The support staff is patient and always polite - AND they resolve your issue or explain/teach/show you how to do what you want to do. The introduction of their next generation software - REALM - is the answer we've been looking for. It integrates the best of every product they have into an updated platform that is intuitive. And ACS is literally attacking full force the development of this product to help their customers do ministry effectively. CONS - It is not the most intuitive software, but that is due to the tremendous functionality that has been built into a product that many churches"don't want to change." Some customers want their software to stay the same, others want new functionality and updates - ACS has managed to be responsive to both ends of the spectrum. Review Source PP Phyllis P. Parish Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Love this program" June 16, 2016 5.0 I use mainly the People side of ACS and it is so helpful with keeping all of my groups together. Love this software. Review Source VR Verified Reviewer Student Ministries Non-Profit Organization Management Used the software for: 2+ years ### "ACS is okay" December 1, 2018 3.0 Pros The thing that I like most about this software is that it can hold a very large amount of data. Cons The thing I like least about this software is that it is not user friendly, it is difficult to figure out how to use. Review Source VR Verified Reviewer Director of Grants Used the software for: Less than 6 months ### "Our church uses it to track congregants and their personal details." July 12, 2018 4.0 Being able to easily recall information about people in order to reach out to them. Pros It was easy to pull up information on how to contact someone or to find out personal details about their family. This is especially helpful in large churches where you might not know everyone who attends very well. Cons I don't have any cons that I can think of at the moment. I might have to say that the information may need to have stronger security settings, or I was given more access than some people (ie. volunteers) maybe should have. Review Source JC J C. Staff Used the software for: ### "60 Seconds to Find 10 People, 10 seconds to find 1" May 17, 2012 2.0 Not recommended. Extremely slow. Pros The feature set looked good. The interface was decent. Cons SLOW!! I had used church software for 14 years when I went to serve at a mega church in central Florida that used ACS. It was like going back to dial up from a FIOS world. With a mere 20,000 people in the database it took 60 seconds or more to find 10 people whose name matched a certain criteria such as "Billings\*". And looking up one person by name search would take no less than 10 seconds. But worse of all, a simple attendance graph would take 45 minutes to generate. A roll could take 10-20 minutes to create and you were locked out of doing anything else. We had state of the art servers ($40k worth!), gigabit backbone, 100base in the office and decent desktop/laptop units. Just "processing rolls" to print was an all morning task. We printed them monthly s a result. Review Source VR Verified Reviewer Technical Coordinator Religious Institutions Used the software for: 6-12 months ### "Outdated and Frustrating" December 1, 2018 3.0 Possibly I am only using one aspect of the software, but it seems like one must have to have a lot of training in the program to know how to use it well. The user interface is also very outdated. Pros For our needs, it does take our general weekly attendance and keep track of it, which is what we need. Cons This program is NOT user-friendly. It seems to take two different attempts to log in and then you have to follow a series of confusing links to get where you need to go. Review Source DT Donna T. Used the software for: ### "Rating of ACS program for Episcopal Churches" January 23, 2017 5.0 I have used ACS for 16 years from DOS to Windows to Online based. Online was an awesome expansion! There was never down time (except for middle of the night maintenance) and it was always fast. Backups were never a worry. Customer Service was friendly, extremely helpful and patient. On site training was available at extra cost. Pros Customization. Online based. Does yearly Parochial Report and sends it to National Church. Parochial Report can be printed daily, weekly, monthly....as many times as you wish for internal reporting to Vestry or Rector. Access to training. Cons It can be pricey for smaller parishes/churches. Realm (for smaller parihes) is still young and needs tweaking. When you are used to the fuller ACS version, Realm can be a bit frustrating. Realm only recently had General Ledger talking to the Financial module. Review Source SD Shawnette D. Administrative Assistant Religious Institutions Used the software for: 1-2 years ### "Pretty Decent" November 10, 2016 5.0 We have been using ACS for awhile now and recently switched to ACS on Demand. Our experience has been positive overall and I think that ACS offers a great product. My major complaint with ACS is that with a church our size, there is no easy way to input contributions. We have staff who have to manually input each person's contribution and it takes a lot of time. Otherwise, ACS is perfect for us. Pros Pretty easy to use Cons No easy way to input contributions Review Source RE RP E. Office Manager Used the software for: ### "Like All Things, It's Getting Better" June 7, 2016 3.0 I've been using ACS OnDemand products for a year now, and wasn't all that happy with what I've seen. Going to the conference helped, and learning more about the programs directly made some improvements. I don't like the user interface, and how separate all the components seem to be. It often feels like the various parts aren't 'talking' to each other and the user has to be a guru to make it all work. It's very capable software, once you know what you're doing. I don't like that the training tutorials are a separate annual fee (some instructions are available at no cost, but they aren't terribly comprehensive). It doesn't make the learning easier. Overall, it's solid, but not user friendly. I've heard some of their newer items are going to be much better, but they aren't developed to the point where it would be effective for my organization to move to them. Choose your products wisely. Review Source PZ Pamela Z. School Secretary Education Management Used the software for: 1-2 years ### "ACS provides a simple yet very functional service system for updating our records. Love it! " July 28, 2017 5.0 Record keeping, updating addresses, phone numbers, etc. sending email newsletters, running statistics. Pros Very easy to use. Already has the buttons set up for the least time consuming entries. Can easily add family members. Cons Only that it does take some searching to find out how to correct a mistake or undo wrongly entered information. Review Source AH A. H. Admin Assistant Education Management Used the software for: ### "ACS for Education" February 10, 2017 5.0 I use ACS to track tuition and donations for our institution. For what we need it is perfect! I love that it will remember what you have been tying in, which is helpful for when entering in per class tuitions. Pros Ease of use for entering in. Cons When something is "partially paid" it's hard to make changes to the invoice. Review Source JW Jimmie W. HR Manager Religious Institutions Used the software for: 2+ years ### "ACS Finance" December 5, 2017 4.0 Great software for a single site application!!! Pros ACS is very user friendly and easy to set up. I set up the general ledger and contributions modules and found this a very intuitive process. ACS is flexible and has adaptive reporting that makes it easy to gain access to your data. Cons ACS needs to "grow" it's ChMS application so that it can compete with the older players in this market. We would like to see more functionality that would make it more viable for a multi-site application. Review Source DR Dan R. CFO Religious Institutions Used the software for: 2+ years ### "Excellent financial management with considerable flexibility" July 6, 2016 4.0 Pros Responsive, professional, high quality, the integration of the various modules Cons Has a cloud-based product but still transitioning to the cloud environment Review Source BB Brenda B. Used the software for: 2+ years ### "ACS Rocks!!" June 13, 2016 5.0 We've used ACS OnDemand for nine years. Last year we converted to Realm, an ACS product. Their products and customer service are the best I've used in my almost 20 years on a church staff. Review Source RK Rudolf K. Freelancer Animation Used the software for: Less than 6 months ### "Super easy " June 12, 2020 5.0 Easy & nice to use for everyday! Pros Its super Fast..The App is Reality fast and Not So complicated! Cons Funktionality is Great, the Look and Design is very easy and Good for my eyes & Clean Go Look at. Reason for choosing ACS My Friend Tould me about it. Review Source KH Kathy H. Communications Coordinator Used the software for: ### "People Module/Search" June 7, 2016 5.0 This is a powerful database. We cleaned up our data files before our import of the data into The City. The ability to have these two programs communicate with one another and to input the data only once is very necessary. Input of profile info by individual users is also helpful unless, of course, the user does not update information and then is disconnected and church may be unaware of this disconnect. We have been proactive to survey users to re-establish and maintain connection and up-to-date data. Review Source NF Nancy F. Bookkeeper Used the software for: ### "Love this Tool!!" December 4, 2015 5.0 I do bookkeeping for 7 churches at present; have done as many as 8. All use ACS. None are mega churches, so I can't review for that size church. Some have Realm for their people software, some have OnDemand, one has ACS Desktop. The efficiency of this software makes it possible for me to handle the finances of these churches. I have had great experience with the tech support dept. They've been knowledgeable, courteous and professional. ACS is my software of choice. Review Source Similar Products Featured