# Page 2 | ClubManager by Club Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is ClubManager by Club Manager the right Membership Management solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/266859/ClubManager-by-Club-Manager/reviews

---

ClubManager by Club Manager

4.5 (51)

[View alternatives](https://www.capterra.com/p/266859/ClubManager-by-Club-Manager/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 2 - Reviews of ClubManager by Club Manager

## Showing most helpful reviews

Showing 26-50 of 51 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MN

Melissa N.  
Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Very happy to have chosen Club Manager - great experience from the start"

January 4, 2018

5.0

Pros

Easy to use and set up, can create a report for pretty much any part of the business and a great way to track members and their habits. Happy with the integration with DFC as well. Also really like smartphone access

Cons

When looking at all members this defaults to 25 per page and resets to this every time the page refreshes, not the end of the world, but a little annoying.

Review Source

Response from ClubManager

January 8, 2018

Hi Melissa, Thankyou for your feedback. We really appreciate your comments! Thanks again, The ClubManager Team

AG

Alex G.  
Managing Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Very happy customer"

November 9, 2017

5.0

Everything that we need from it

Pros

I like that it's so easy to use, can easily add new members, easy to add DD payment options and easy to see what's going on in the gym

Cons

Doesn't keep you logged in automatically. If you're not on the screen for a short period of time it will log you out

Review Source

Response from ClubManager

November 10, 2017

Hi Alex, Thank you for your review. We really appreciate your comments on the software. ClubManager automatically logs you out after 25 minutes to keep your data safe and for security purposes. Thanks again, The ClubManager Team

JG

Jordan G.  
Director  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Fantastic Service & Product"

June 23, 2016

5.0

Club Manager was extremely easy to set up. If an issue occurs a response is easily given within a few hours and it usually solves the problem.

Pros

Easy to use, intuitive, ease of accounting and readily available statistics.

Cons

Some statistics conflict with one another so may not update as quickly as some others.

Review Source

Response from ClubManager

June 24, 2016

Hi Jordan, Thanks for your review! We really appreciate your kind comments. Please email us with the statistics that may not be updating you and we can get back to you on this. Thanks Again! The ClubManager Team

KM

Kirsty M.  
Director  
  
Used the software for:

### "From the first training session to daily use this software system has been a pleasure to use"

March 23, 2016

5.0

From the initial training session done over the telephone, I really have no negative comments to make only positive observations. From someone who is not particularly computer literate, I find the system easy to use, easy to pick up, provides all the information I require at a glance, is updated regularly to make moving around the system even easier. All in all we love it and have indeed been offered other software but we are more than happy to stay with this one. It is a one piece package that provides everything required at the press of a button. A big plus for me is being able to access the software from home and work on paperwork, stats etc from the comfort of home at times to suit myself.

Review Source

Response from ClubManager

March 23, 2016

Kirsty! Thankyou for this lovely review, we really appreciate your feedback. The ClubManager Team

PV

Puneet V.  
Owner  
  
Used the software for:

### "Amazing Software!"

May 9, 2016

5.0

I have been using Club Manager for a few months now and I have to say how impressed I am with it. It is so user friendly and you can tell it has been developed my someone who knows the gym industry. The fact that I can get it on my mobile, tablet and pc, is so handy for someone like me, as I am always on the move. Adding members is so easy and keeping an eye on the day to day running of the gym is very simple. The support team at Club Manager are always on hand to sort out any technical issues. It is by far the best system that I have ever used and I have been a gym owner for almost 7 years. Keep up the great work guys!!

Review Source

Response from ClubManager

May 10, 2016

Puneet! Thankyou for this brilliant review, we really appreciate your comments and are proud to be apart of your business! The ClubManager Team

WG

Will G.  
Director  
  
Used the software for:

### "Satisfactory but need more from it"

March 22, 2016

3.0

Pros: Easy to use, aesthetically pleasing, good support offered, like the reports app Cons: Had difficulty setting up with till & receipt printer, need it to countdown class credits and PT sessions bought in blocks, have had false notifications about membership payments.

Review Source

Response from ClubManager

March 23, 2016

Will, thanks for your feedback. We would very much like to undertsand more about your query so that we can get this resolved. One of the support team will be making contact with you shortly. The ClubManager Team

DD

Debra D.  
Director  
  
Used the software for:

### "Everything you need at the press of a button"

March 29, 2016

5.0

After many frustrating years using a few of the "major" software companies I moved to Club Manager because I felt they really understood what my club needed. They didn't let me down. The software is easy to use yet gives you everything you need. The tech team are fantastic and are there for you, speaking a language thats easy to understand - not tech jargon. Can't praise Club Manager enough - it has streamlined the way we run our club and cut back on admin time giving staff more time to spend on the gym floor engaging with the members.

Review Source

Response from ClubManager

March 29, 2016

Debra, thanks for your lovely comments about ClubManager. We really appreciate your kind words and are glad to hear you are getting along well at Club Zest Ladies Leisure! The ClubManager Team

RC

Robert C.  
Director  
  
Used the software for:

### "Amazing"

May 9, 2016

5.0

The system I was using in my club was old and outdated. The first place I approached was club manager. I had a phone consultation with Wayne Heath and I was sold!! The system does everything i need. Accounts, purchases, sales, and if you have an issue, ring the good folks at club manager and the problem will be sorted that day! If your using like I was an old outdated system bin it now! Ring club manager and honestly you won't be disappointed!

Review Source

Response from ClubManager

May 9, 2016

Robert! Thankyou for your kind comments the team really appreciate your review. It's lovely to hear you are getting on well at the gym dock. Thanks again. The ClubManager Team

LC

Lucy C.  
Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Overall an easy system to use and ideal for my business"

June 2, 2017

5.0

Full accounting for the business as well being able to track membership trends

Pros

Easy to navigate the screens and run reports. Customer service is superb - fast to respond, helpful and able to easily correct my errors!

Review Source

Response from ClubManager

June 5, 2017

Hi Lucy! Thankyou for your feedback we really appreciate your comments. Thanks again, The ClubManager Team

RD

Ruth D.  
Director  
  
Used the software for:

### "Fit for purpose"

March 23, 2016

4.0

I like Club Manager a lot but there are a couple of issues I would like to improve. Sometimes the system runs slow, especially at busy evening times (class bookings etc). The support is usually good but again, sometimes slow to respond to an e-mail. Good things are on-line bookings, ability to monitor it from anywhere, and the best thing is the link to our Direct Debit company DFC.

Review Source

Response from ClubManager

March 23, 2016

Thanks ever so much for your kind support Ruth. There could be some localised reasons why this happening. The support team will give you a call to take you through some checks to see if it's running correctly. The ClubManager Team

PB

Penny B.  
General Manager  
  
Used the software for:

### "Excellent system that has made my job easy!"

March 24, 2016

5.0

This system is so easy to use, I have had no formal training as I took over the running of a leisure club without a manager in place. I found my way around the system with total ease.

Review Source

Response from ClubManager

March 24, 2016

Hi Penny, thanks for the lovely review! Good to hear you are getting on well at Flackley Ash Leisure Club. The ClubManager Team

JS

James S.  
Gym owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Beefs gym "

February 14, 2019

5.0

Really Helpfull, CSR always help With Tec questions

Pros

Once data is transferred it so time saving and Friendly to use

Cons

Sometimes the card reader program drops out , needs to have an automatic re connect for night door access

Review Source

LD

Lee D.  
Managing Director  
  
Used the software for:

### "Should have taken Club Manager on board from day 1"

May 31, 2016

5.0

The administrative time this software saves me is 'unmeasurable'. It has helped streamline my business and has helped change the way I run my club.

Review Source

Response from ClubManager

May 31, 2016

Lee! Thanks for your kind review we all as a team really appreciate your feedback. Thanks again, The ClubManager Team

BT

Barry T.  
Owner  
  
Used the software for:

### "Great Software for a New Facility"

March 23, 2016

5.0

We have recently opened up a fitness facility in Derbyshire and have found Club Manager invaluable. Linked with DFC our membership details are taken care of so we can get on with the good stuff, helping people with their health and fitness goals. The till and reporting features are very useful day to day and any issues we have had have been sorted promptly by the supports staff. Very impressed overall.

Review Source

Response from ClubManager

March 23, 2016

Barry! Thankyou for this review, we all really appreciate your comments. The ClubManager Team

SD

Sharon D.  
manager  
  
Used the software for:

### "It is easy to use , and easy to keep track of missed payments etc."

March 22, 2016

4.0

Max always ready to offer advice with any problems concerning use of club manager Unfortunatly the finger print scanner does not work all the time. There is a glitch where if a payment is updated with DFC it is not automatically updated on CM and visa versa.

Review Source

Response from ClubManager

March 23, 2016

Thanks for your kind comments Sharon. Your feedback about the fingerprint scanner has been passed to the support team to give you a call. Once again, thanks ever so much for your support. The ClubManager Team

TJ

Tricia J.  
Owner  
  
Used the software for:

### "Well designed and visually easy to read and track members and their attendance"

March 29, 2016

4.0

The customer service is great, they always get back with queries quckly and resolve issues promptly. The overview graphs help me get a snap shot of my gym and how it is developing. I would like to be able to set the number of members I can see on a page as when I select 200 and then move between screens it defaults back to 20 everytime

Review Source

Response from ClubManager

March 30, 2016

Tricia, thanks for your review. We really appreciate your kind comments and feedback. The ClubManager Team

LW

Liz W.  
Operations Manager  
  
Used the software for:

### "Excellent system being updated all the time!"

March 20, 2016

5.0

We have been using the Clubmanager system for about 4 years now, and it has enabled us to keep a much more organised database, for current and prospect members. Always improving the system we find most changes positive and easier to use. As a suggestion, perhaps filtering of members into categories in a search could be done more easily.

Review Source

Response from ClubManager

March 21, 2016

Thankyou Liz! We really appreciate your comments and feedback. The ClubManager Team

LR

Lee R.  
Managing Director  
  
Used the software for:

### "Perfect system for my new gym."

March 18, 2016

5.0

When setting up my new gym it was key to have an all singing and dancing system. The club manager has it all; bookings, KPI's, scheduling, point of sale accounting and more. The system is so simple, my 8 year old son can work it! It has the whole package and me and the team think it's great.

Review Source

Response from ClubManager

March 21, 2016

Lee, thanks for your review, we are really pleased to be a part of your gym! The ClubManager Team

JM

Judith M.  
gm  
  
Used the software for:

### "easy to use"

May 10, 2016

4.0

Cant delete old prospects. When someone sets up 2 memberships one for themselves and maybe another for child the first account disappears. Joint membership not connected to each other

Review Source

Response from ClubManager

May 10, 2016

Hi Judith, Thankyou for your review we really appreciate your comments. I have passed this on to the support team who will be in touch with you to go over how you can do this. The ClubManager Team

DH

David H.  
Owner  
  
Used the software for:

### "Easy to use, perfect for managing different memberships and payment methods"

March 18, 2016

5.0

The software development team are always updating and improving the software, they are quick to resolve any issues and always get back to you with a solution. Can't fault the software, it's helped make my business more efficient and earn more money. What more can one want?

Review Source

Response from ClubManager

March 21, 2016

Thanks David for the review, we really appreciate it! The ClubManager Team

PD

Peter D.  
Managing Director  
  
Used the software for:

### "Club Manager - Excellent all-round software!"

March 21, 2016

5.0

Club manager is a fantastic piece of software. The automatic reconciliation with my direct debit collections agent is superb and saves me lots of time. The updates keep improving, and I can't recommend it enough!

Review Source

Response from ClubManager

March 21, 2016

Peter! Thanks for this review we really appreciate your comments, can't thank you enough. The ClubManager Team

SM

Steven M.  
Club Manager  
  
Used the software for:

### "5 stars all round"

March 18, 2016

5.0

Club manager is the perfect membership operating system you could wish for, perfect for large or small business. I would recommend club manager to anybody in the leisure industry. 5 stars all round

Review Source

Response from ClubManager

March 21, 2016

Steven, thanks for this review. We really appreciate your great comments! The ClubManager Team

LB

Leo B.  
Director  
  
Used the software for:

### "Superb Customer Service"

March 22, 2016

4.0

The software is overall easy to use and setup, but when problems do arise and issues and concerns become apparent the team at Club Manager are always on hand to provide excellent help and support.

Review Source

Response from ClubManager

March 23, 2016

Leo, we really appreciate these lovely comments. Thankyou. The ClubManager Team

nR

nicola R.  
gym team  
  
Used the software for:

### "easy to use / client/club friendly"

March 22, 2016

5.0

I use this program on a daily basis and find it easy to use and understand, i would highly recommend to others If i have a problem customer service are always happy to help.

Review Source

Response from ClubManager

March 23, 2016

Nicola! Thanks for your review, we really appeciate your comments. The ClubManager Team

BA

Brooklyn A.  
Fitness instructor  
  
Used the software for:

### "Needs a few changes "

March 18, 2016

3.0

Systems great however the integration with dfc could be a lot better also think should be a magnetic sign out system for customers

Review Source

Response from ClubManager

June 3, 2016

Brooklyn, Thankyou for your feedback. We will be getting in touch with you to solve this. The ClubManager Team

Similar Products

Featured