# Practice Fusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Practice Fusion the right Electronic Medical Records solution for you? Explore 439 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/266915/Practice-Fusion/reviews --- Practice Fusion 3.7 (439) [View alternatives](https://www.capterra.com/p/266915/Practice-Fusion/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Practice Fusion Ease of use 3.9 Customer Service 3.3 ## Pros and Cons in Reviews Intuitive and accessible EMR system 84% positive reviews out of 132 Most reviewers describe ease of use as a major benefit, highlighting the intuitive interface, straightforward navigation, and simple setup process that make daily tasks and record-keeping efficient across devices. Frequent technical glitches and downtime 90% negative reviews out of 59 Most reviewers indicate bugs and issues disrupt workflow, citing frequent crashes, slow performance, unresolved glitches, and long waits for technical fixes. Inaccessible phone-based customer service 82% negative reviews out of 38 Most users comment phone support is nearly impossible to reach, with long hold times, unreturned calls, and lack of live assistance during urgent situations. Unreliable email-based assistance 93% negative reviews out of 29 Most users report email support is unresponsive, with delayed replies, unresolved issues, and frequent lack of follow-up, making problem resolution frustrating and time-consuming. ## Showing most helpful reviews Showing 1-25 of 439 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Latrice J. Medical Assistant Used the software for: 1-2 years ### "I've been using Practice Fusion for a little over a year and I'd have to say it's so easy to use. " April 19, 2018 5.0 The benefits greatly outweigh the disadvantages. I always have a peace of mind using this software with every use. I never have any issues logging in and if was to ever, resetting password is super easy. You have the option of resetting through a simple text to your phone or email with a 6 digit code to reset password. You can also access this software from anywhere in case you may need to adjust the schedule during non business hours. Pros What I like most about this software is the navigation. Out of all the other EHR softwares, I grasp quickly to the ease of use. I like how the schedule, charts, task, messages etc. are layed out. It's a great EHR for first time Medical staff such as Medical Receptionist and Medical Assistants. Cons Well no EHR software is perfect but I can honestly say that the only thing I wish could be better is how to search for patients by previous encounters. Review Source EP Erin P. Manager and Owner Medical Practice Used the software for: 2+ years ### "Practice Fusion" August 15, 2024 5.0 Great. We recommend to all our doctors who are looking for a better system. Pros Practice Fusion is easy to use and a great way to keep electronic records. I love that it's web-based so I can get to it from anywhere. Cons There is not really anything I don't like about it. Alternatives considered [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Reason for choosing Practice Fusion Easier to use and implement across the practice. Review Source RK Ross K. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Good for initial startup, but not worth the price compared to value and offerings of competitors" January 20, 2025 3.0 It satisfied what we need in the initial months of our practice, but we quickly outgrew the software. Pros When it was free, it provided a decent platform for basic scheduling while we were building our practice. Cons The notetaking was very clunky and took too long to complete a basic note. Review Source DM David M. Chief Operating Officer Medical Practice Used the software for: 6-12 months ### "Great Stand-Alone EMR" March 26, 2021 4.0 Overall Practice Fusion is a pretty great EMR. The connectivity to back end service (the billing aspect) is not great, but there are plenty of things that make the software worth it, including clinical decision making support, drug interaction reminders/warnings and the ability to e-prescribe. Pros Practice Fusion was very easy to set up and very user friendly to utilize. The system has a built in system of shared templates that can be customized to fit your practice and save your healthcare providers a substantial amount of time. The connectivity associated with e-prescribing is also a great feature that allows providers and staff to save time by e-prescribing directly from patient charts. Overall, for the price, Practice Fusion is a great prodcut. Cons Some of the things that I think Practice Fusion could improve upon are the interconnectability between Practice Fusion and billing third-party billing softwares. Unfortunately, when connecting with your billing software, we have a significant amount of billing "clean up," and "claim scrubbing," work to do which can be pretty frustrating. Also, Practice Fusion also is requiring individuals to pay for updates to ICD-10 for 2021. I would respectfully suggest that if you offer an EMR, a portion of your product should automatically include ICD-10 updates. The system also currently lacks the ability to verify insurance eligibility for Medicare and Medicaid patients. Lastly, Practice Fusion just underwent a price increase, which is disappointing to some extent but hopefully these increase will address some of the issues described above. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[Intergy](https://www.capterra.com/p/122222/Vitera-Intergy-EHR/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing Practice Fusion We chose Practice Fusion because of the value associated with the product as well as the budget friendly aspect of the software. Switched from [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) We switched products because we were transitioning away from the hospital setting and we were also looking for a more budget friendly software. Review Source VR Verified Reviewer Business Manager Medical Practice Used the software for: 2+ years ### "A great budget option if you don't need customization" September 30, 2020 4.0 I initially implemented the product when it was a standalone product offered for free. It was an ambitious but limited piece of software that was eventually sold to Allscripts. Very soon after, the business model shifted from selling aggregated data and in-product advertising to a subscription model, but still remains very inexpensive. The system is very rigid in that it does not offer a lot of options for customizing or the ability to develop workflows specific to a practice, but it has all of the basics as well as some features that other vendors charge extra for (lab integrations, patient portal, etc.). For a more robust feature set, you may need to use the limited number of third-part integrations that are offered, which will have additional costs associated. Overall, it's one of the quickest and easiest EHR systems I've setup (eCW/Nextgen/Aria) and it works well because of the universal design/limited options. If you can get it to fit most of your needs (and you get a free trial to figure that out), then you probably won't find many options that can compete with it on price. If you have a large office and complicated systems, you might find other systems provide a better value proposition. Pros Easy implementation (up and running in a day). Reasonably good feature set (lab integration, call and text reminders, patient portal). Very competitive price. Free to try. Cons Very little customization. Initial navigation is not very intuitive. Requires annual commitment. Additional features use third party integrations and have additional costs associated. Lack of device integration. Reason for choosing Practice Fusion Cost of the product was the primary driver (free at the time of implementation). Switched from [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) The practice was downsizing and needed a basic EHR for e-prescribing, labs, and visits. The product was free at the time and had enough features to be usable. Review Source NF NICHOLAS F. Chiropractor Hospital & Health Care Used the software for: 2+ years ### "It's "OK", not "Awesome" " October 24, 2024 3.0 Worked great for me for my first few years in practice. Pros The free version was ideal. Easily create templates and document patient encounters. Cons Doesnt track metrics visit to visit. You have to know what you're doing to make sure you're documenting correctly. Alternatives considered [Bulletproof Chiro](https://www.capterra.com/p/10018086/Bulletproof-Chiro/) Reason for choosing Practice Fusion I started with Practice fusion and switched to bulletproof Review Source FT Filip T. COO Health, Wellness and Fitness Used the software for: 2+ years ### "From Bad To Words" August 26, 2024 2.0 From bad to worse, there's no end to this poor customer support performance. Pros Easy to use for anyone at every level in the office. Cons Customer support, functionality and frequent breakdowns. Mostly NOT supportive staff, burning ( wasting) your time and not providing answers. I've used this platform for over 10 years now, and it's going from bad to worse. I'm already shopping for an alternative. Alternatives considered [PhraseExpander](https://www.capterra.com/p/157546/PhraseExpander/) Reason for choosing Practice Fusion not applicable at this point and time so... Switched from [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) for better or worst in this case and will not do it again Review Source AB Alexandra B. Billing Manager Financial Services Used the software for: 2+ years ### "Solid Software" March 22, 2023 5.0 I like practice fusion for my smaller clients that are not looking to grow or expand their practice. I would not recommend for extremely high volume or high complexity specialties. Pros Practice Fusion is a great software for smaller practices that don't need all the bells and whistles. It is very affordable and easy to set up. Cons The customer service is terrible and it is very difficult to get a live person. They do have a lot of support videos but sometimes you need to speak with someone when you cannot find what you are looking for or none of the support videos are addressing your needs. Alternatives considered [Tebra](https://www.capterra.com/p/129169/Tebra/)[AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Reason for choosing Practice Fusion The price point was great and was a solid software for smaller clients. Review Source SK Susan K. Doctor of Chiropractic Alternative Medicine Used the software for: 1-2 years ### "Used it to Start up" January 19, 2025 5.0 It was easy to start with, but needed an EHR system that was more efficient eventually for the patient load as it increased. Pros It was an easy basic software system to start up with. It didn’t have as many features then as it does now, but it was still exactly what we needed to get the ground running at first in our practice at the time. Cons Doing Notes was way too much/complicated/time consuming as the patient load started to increase. Review Source Jeanette D. President Health, Wellness and Fitness Used the software for: 1-2 years ### "Practice Fusion is decent" April 5, 2022 3.0 It was a good starter EMR for me but it was not practical - even though it was free. I ultimately bought a different system even though I could purchase a paid plan with Practice Fusion. I was too frustrated that it wasn't worth me trying a paid plan. Pros When I used Practice Fusion, I had a free version so as a start-up clinic, this was obviously very affordable. It gave me a web-based documentation system that was HIPAA compliant. Plus, it was better than me handwriting my notes because I can type faster. Cons There were no templates for physical therapy - just basic SOAP note format. I had to type everything! It was very time consuming. I understand that now the system is very different and the free version I had is no longer available. I am sure there have been many upgrades in the past few years. Reason for choosing Practice Fusion I chose Practice Fusion because at the time it was free. This option no longer exists. I found the system very basic but I'm sure the system has evolved. Review Source KW Kirsten W. Patient Cordinator Medical Practice Used the software for: 6-12 months ### "Practice Fusion Review" November 21, 2024 5.0 We used it at the clinic for everyday uses Pros It was easy to learn and when I got used to it, it was easy to teach others Cons We didn't use it for very long due to switching to a system that our billing department used Review Source CB Connie B. Physician Medical Practice Used the software for: 2+ years ### "Practice Fusion woos" March 26, 2021 2.0 They are in LA so you have no support until 11 am or 12 pm if you are in the midwest or east. Virtually no speaking support at all. Constantly cant get in and have to get a new password. Puts you way behind . You have a person that is suppose to let you in your account but may not be available. It is cheap but recently raised their rates by 50% without giving any added features. Patient portal is hard to access. The self scheduler is non existent . Patients have to remember a full website address to access. They do not help with the QPP constantly wanting you to redue depression screens and diabetic screens that you already did. So there health maintaince is horrible as is getting labs and investigations to the chart in the patients chart. Lots of extra time. Non existent IT Pros Cheap, although they just raised their prices by 50% with no added features. Cons No support, now Allscripts owns. They recently increased the monthly fee by 50% but not giving any new features. Templates are a joke. They are not coordinated with P aware or any state prescription service . Still they could not get the labs around me to put them in my charts. Its impossible to up load anything without a hassle. They keep raising the prices and offering less. My billers could never access and you cant talk to anyone they send you instructions in an email. I have to pay for 4 providers when I am only one. Multiple times its down and unusable. They were in trouble with FDA for trying to get providers to prescribe opiates for a kickback and now allscripts owns the company. The referral process is a joke. They only send the face sheet and you still have to fill out all the referral information. Everything is extra now. Review Source aH ann H. md Medical Practice Used the software for: 2+ years ### "Do not sign up with this EMR. Look elsewhere. False advertising." January 26, 2020 1.0 've been with Practice Fusion for 7 years. When I joined, they promised that the service would always be free. Seriously, that was there main selling point. Always free. About 5 years in, they sold the company and now the story has changed. Now it's $99/provider/month. I tolerated the issues with PF when it was free because I was saving so much money that I could deal with the short comings. Now that I have to pay for it I want to warn people not to join. Once you join an EMR, it's hard to switch so I feel stuck. There is NO customer service. I've been trying to reach my rep for over a month and no response. When I created a customer service ticket, again, no response. Basic things that should be simple to do are impossible on Practice Fusion. For instance, I can't set up automatic reminders for patients to come in for their annual exams. If a patient wants their chart to be released, you have to download each document one by one. It takes an hour to download a chart. I've come to dread records released requests. If you want to create reports, patient lists forget it. Basic reports are not supported. I've been asking for the same basic technology for 7 years and all I heard was " great suggestion, we will send it to our development team". Then nothing happens. Now, it's gotten so bad, I can't even reach a live person. You have to submit a ticket for issues and no one responds. My office manager has tried to set up meetings with our rep (you can do it online) and he doesn't ma Pros Easy to use. Started with the company 7 years ago because it was free and advertised that it would always be free. They lied. Cons No customer service. Cannot perform basic easy functions. Cannot send patient reminders to have them call for an annual appointment. If a patient wants their chart released or an insurance company needs there chart, you have to download each document, lab one by one. It can take an hour to copy one chart. The only bulk thing you can download are the notes but everything else has to be downloaded one by one. I've been requesting basic functionality for 7 years and nothing gets done. Now you can't even get them to respond to help tickets or scheduled online meetings. Reason for choosing Practice Fusion because it was free. Review Source CT Chelsea T. Practice Manager Medical Practice Used the software for: 2+ years ### "Best EMR by a long shot" May 12, 2023 5.0 Pros I have used practice fusion for the last 5+ years at my office at love it. I especially like the ability to assign different colors to different appointment types in the calendar and the ability to e-prescribe prescriptions. Pinned notes are great and am happy they expended the ability to write longer profile notes. The overall look and ease of use it much better than other EMRs I have tried. I have recommended practice fusion to many colleagues. Cons For the most part there are no issues but there have been several instances over the last few years when the entire system is down and we can not log on for almost a full day which is devastating to our practice. Would be nice if there was an offline emergency backup option for the calendar system. The mobile version is also really terrible, but very rarely used so not a big deal. I also HATE that they are not integrated with anyone other than Updox for a patient communication platform. They need to expand their partnerships in this arena! Review Source AC Angelica C. Educator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Practice fusion improving the experience in EHR" November 9, 2023 5.0 Pros Is user-friendly, has great accessibility, and cost-effective. But I can not leave without mentioning customizable templates and the time that you don’t waste. Cons The only thing I would mention will be speed issues because affect workflow and efficiency. Review Source DO Daniel O. MD Hospital & Health Care Used the software for: 6-12 months ### "Software being managed by morons" January 20, 2018 3.0 Make this open source so that providers can add functionality to their system. Retain your revenue through advertising as you are doing, from labs, pharmacy, radiology connectivity but give assess to tweak simple issues. Then you would truly be the leader so sought to be. Pros Free, able to get up and running in no time. Web based. runs on both desktop and tablets.free to the provider. Cons Simple tweaks that need to be done are completely neglected. Absolutely cannot talk to support. Difficult to have patients register and if you run a walk in clinic which most places are then forget it. Be ready to type in every last digit yourself. They tout integration with labs, pharmacy and radiology but only those integration to make them money and really i do not care, they should be profitable to remain in business but don't make me use to your product and when you have issues they throw it to a " crowd voting system". As a user i had never even realized that a voting system existed and as a busy provider i do not have the time to read through to find some fix i need already reported. How silly and draconian, who ever came up with this idea needs to be fired!. The founder definitely has no more involvement with this software otherwise he would have seen that no support and inability to adapt to simple tweaks leaves a horrible last. DO not use because you will have trained and gotten used to this and then issues would arise as they always do and you are faced with looking for another. No integration with billing software and this is why. A list of billing companies are given as partners but communication is one way. The super bill flows into the billing but no way to know what a patient owes when they return . There are lots of free clearinghouse but PF in their infinite wisdom will not integrate. Review Source mN michael N. MD Medical Practice Used the software for: 2+ years ### "Worst E RX system - CLunky beyond belief " December 22, 2020 3.0 Pros Cost cost is great but thats it otherwise its a very clunky system Cons The e RX system is unbelievable clunky I have asked over and over to please allow storage of meds that we use repetitively for extraction by a macro . FOr example I have patients in travel med that get the same 4 Rx's over and over . Each time I have to write them all out - Our old system SOAPWARE I could extract these with three key strokes . With practice fusion I am well over 500 key strokes for the 4 meds - multiply this out x 20 patients - you are wasting a ton of time . When sending controlled substances just hit one wrong key on your password and it boots you out of the entire system . YOu have to log back in re extract the patients chart re enter the information . Multiple repetitive screens - YOu enter the directions in one screen it loses them on the next and you have to re enter them - CLUNKY CLUNKY CLUNKY my OLD SYSTEM ALLOWED ONE TO CONSTRUCT CUSTOM macros - you could construct a letter - drop the patients name automatically into drop labs vitals etc etc Want a note for work - construct a macro construct custom questions and boom the letter is done each and evry time - not so with PF - you type up the letter in WORD and save a copy then enter all the demographics each time CLUNKY CLUNKY CLUNKY Review Source L. L .. Physician, CEO Used the software for: 2+ years ### " Acceptable product while it was free but now....." July 31, 2018 3.0 Pros It used to be free. Ability to make your own templates. The E prescribing was simple to use. Easy to enter lab orders and lab result integration was good. Cons From free to the whole amout annually paid in advance. The price increase has shut out many small solo practices. The cost is for one physician license +3 additional licensed employees. Wouldn't cost be much fairer if the cost was truly per user. I don't want to subsidize larger offices. Horrible customer service since late last year. The templates that are provided are a very low-quality including lots of misspelled words. New spaces for LGBTQ data but nothing for advance care planning and limited space to provide emergency contacts. Not very user-friendly for documenting geriatric patients. No structured section for preventative care with reminders when overdue. Immunization section was not updated routinely: new herpes zoster guidelines. Making a lab result flowsheet was terrible. Everything was à la cart: needed a separate clearinghouse for billing, needed to purchase up docs, etc. Hopefully they'll come up with a different pricing structure. Gone elsewhere for now. Might return if cheaper, charge people for using MIPS separately. Why should I have to pay for all the tech development of features that I don't use when basic items are missing? Review Source VR Verified Reviewer Clinic Director Health, Wellness and Fitness Used the software for: 2+ years ### "I like it" August 6, 2020 4.0 Very positive. Pros It was free in the beginning which was cool, but I still find value in it. Once the templaters were done, things are simple and easy to dictate. Cons Would like a little easier way to chart and dictate and change things. I saw a mutate button on a competitor to change the order of the note. Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)[eHealthFiles](https://www.capterra.com/p/83831/eHealthFiles/) Review Source MS MATTHEW S. M.D. Health, Wellness and Fitness Used the software for: 2+ years ### "Fee free is now a monthly fee!!" July 31, 2019 3.0 Pros Easy to use with a very short learning curve. Cons Did not integrate well with billing software. Log on security is a bit overkill and time consuming. Scheduler was a bit cumbersome to use. Review Source TE Taylor E. Front Desk Medical Practice Used the software for: 2+ years ### "Beggers Can't Be Choosey" July 30, 2019 4.0 So far, so good. Pros Practice Fusion is a free EHR program. You do have to pay for doctor licenses obviously but for a generic EHR, you can't beat it. I like the visual view of the schedule when placed on "WEEK VIEW" and the fact that we have the option to log on when we are not in the office for emergencies. Cons Practice Fusion is not very user-friendly. It has gotten much better within the last year but it still has a long way to go. My least favorite thing about Practice Fusion is the process of scanning and uploading documents in to a patient's chart. You must scan, name and upload each individual file SEPARATELY. There are times when we have 10+ documents to scan in for a single patient and because of PF's process, we tend to get a little behind on our scanning. I wish there was a way to mass upload or mass name documents. Reason for choosing Practice Fusion Free and easy to implement as it is a web-based EHR program. Review Source JP Jill P. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Adequate for a small practice" January 28, 2021 4.0 For our therapists, Practice Fusion has always allowed a highly customizable chart note function. From the billing side, there is room for improving automating charting to superbilling. Pros Practice Fusion integrates with a handful of billing softwares and generally works fine for EHR functions for a small practice. There are a few buggy things that have not been worked out as they went from a free software to a per provider subscription, but they do seem to continue to add features that help with efficiency and seamless processing of medical transactions. Cons Little bugs, ie, a date range filter that will not respond to the calendar and so must always be manually typed. To get these annoyances addressed technical support first requires checking internet speed and other hardware factors that are already verified sufficient and have nothing to do with the simple coding issue at hand. Also, superbilling is missing some automation from the chart note to the bill that is found in many other EHRs. Reason for choosing Practice Fusion We choose it many years ago because it was free for our new practice. We stayed with it even as our billing softwares added scheduling and charting modules and even as Practice Fusion went to a per provider subscription fee. Review Source SN Shirish N. Practice Director/CFO Hospital & Health Care Used the software for: 2+ years ### "I have been using the free version of PracticeFusion for over 3 years now and am generally happy" May 22, 2018 4.0 It serves as a nice EHR for our Physician's practice. Also i got valuable help from the PF technical support team when i was trying to integrate this EHR with our billing software Kareo. Pros The software has been easy to use. Until now most of my questions were answered in a timely fashion. Cons Since introducing the subscription model this company has changed a lot. I have two locations with two separate instances of PF for historical reason. Since we have one Dr at both those locations i would like to combine them into one. I have already signed up for the subscription at our main location. However it is almost impossible to get someone from Technical Support to talk to. I am an IT person myself and am convinced that my problem will be solved within 5 minutes if only i could talk to the right person. The customer rep that called to collect my subscription has a phone number that just hangs up when called and she NEVER responds to emails. This is not customer service that I am used to in the USA - even third-world countries have better customer service..... Review Source Shannon C. Five Element Acupuncturist Used the software for: 2+ years ### "now expensive EHR for features" May 7, 2018 4.0 it was a nice switch after paper charting Pros I used to love PF, as it was free to use, and was easy to fax/ email chart notes to other providers. it has easily customization templates, and can integrate billing, and help you catch chart notes with no super bill submitted pretty easily Cons I do not like the new pricing structure. It is much more expensive than similar EHRs, and the interface is not as nice, or as easy to use across modalities. Review Source AW Alan W. Medical Director Medical Practice Used the software for: 2+ years ### "Practice fusion Benefits " July 22, 2022 4.0 Has been very positive Pros Is easy to use and convenient To coordinating with staff Cons Price increase and changes with the controlled medication access. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.