# Page 12 | Practice Fusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is Practice Fusion the right Electronic Medical Records solution for you? Explore 439 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/266915/Practice-Fusion/reviews --- Practice Fusion 3.7 (439) [View alternatives](https://www.capterra.com/p/266915/Practice-Fusion/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 12 - Reviews of Practice Fusion ## Showing most helpful reviews Showing 276-300 of 439 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JW Jake W. Chiropractic Physcian Medical Practice Used the software for: Less than 6 months ### "Hello budget conscious" December 7, 2017 3.0 Overall, you get what you pay for. For those switching from a more robust system you will be very frustrated and unhappy. For those just testing the waters I highly recommend it BECAUSE you can work out exactly what you want from an all-inclusive office software while spending nothing, but some time. Pros The biggest pro is the price. The free version is adequate if you have a no frills straight forward practice. If you are a practice that is switching from almost everything paper and don't want to pay a lot for software you will like how easy it is to set up, scan in documents, and keep decent fundamental SOAP notes / patient charts. Cons Customer service is as good as non-existent... Don't even try. The "ticket" format is better than waiting on the phone forever, but the response time is laughable. You can save macros/hot-button type things but the end note doesn't look that great (maybe others know how to make that better). Review Source SM Scott M. Office Manager Medical Practice Used the software for: 2+ years ### "Free, limited feature EHR that leaves a lot to be desired." April 18, 2016 2.0 Pros The interface looks nice. Document upload is very good. Cons There's a lot not to like. The worst part may be the EHR's clunkiness. There is a huge lag time and lots of time is wasted waiting for pages to load up. The EHR is very limited in its features and functionality. Customer support is very poor. Two people cannot be in the SOAP note at the same time. The messaging system is poor. Parts of the system completely stop working at times. Review Source DR Donna R. Office Manager Medical Practice Used the software for: 6-12 months ### "Practice Fusion" November 27, 2018 5.0 Will look into this product again in future if things change. Pros Extremely easy to use! One of the easiest that I have used. Customer Service is excellent they customize the whole software program for you. Cons They couldn't make us an inventory on the program that's why I had to go with another company. Not good for offices that don't take insurance and are not conventional Review Source VR Verified Reviewer ceo/psychistrist Health, Wellness and Fitness Used the software for: 2+ years ### "Needs to be something better" March 3, 2020 3.0 Pros ability for patients to schedule an appointment and get email reminders Cons e prescribing is very cumbersome and takes much longer than simply writing out a script. Horrible support. Will take days to get a response! Has often crashed Review Source OB Oksana B. Practice owner Medical Practice Used the software for: Less than 6 months ### "Not happy" October 12, 2016 2.0 I signed up for this product 3 years ago, and the most important feature for me was Patient Feedback. This feature separated this EHR from all others on the market. Today I received news that it will no longer be available. I practice in a very competitive area, and patients initially choose my practice based on online reviews, so this will impact my practice tremendously. It will cause loss of income and loss of new patients. Otherwise, there is nothing special about this EHR. After discussing this issue with Practice Fusion support rep I received an email asking me to fill out a survey about their service. Why is it that feedback is important to them, and not to my patients? Cons See above. Also, once patient makes an appointment online there is no immediate notification, so my office cannot respond in time to prevent double booking. Review Source JL JULIA L. Administrator Medical Practice Used the software for: 2+ years ### "CANT BEAT IT " April 14, 2016 5.0 Pros IF THERE IS AN ISSUE, THE PF TEAM IS ALWAYS ON CHAT TO SPEAK WITH YOU, AND IF IT IS A WEBSITE ISSUE, THEY ARE FAST TO NOTIFY YOU, AND GETTING THE ISSUE RESOLVED. Cons THERE IS NO APPOINTMENT REMINDER FOR TEXT MESSAGING. Review Source AJ Adrianne J. Medical Biller Alternative Medicine Used the software for: 6-12 months ### "All in One Place....Your Business " May 19, 2020 4.0 Pros I love how ur able to access all patient records in one place. Cons For a Biller it does not have certain features that make my job easier. Review Source SB Sanam B. Owner Medical Practice Used the software for: Less than 6 months ### "Free EMR Software however Disappointment" April 18, 2017 3.0 Unfortunately, we did not have a great experience with Practice Fusion. We tried for about a month, however due to lack of inconsistency and lack of customer service we had to move forward with a different company. When you call their line, they can't help you directly. They issue a ticket number and they will email you in 12-24 hours, if you ever heard back from them. Too many steps to resolve simple matters. I would rather pay some money per month and have everything run smoothly. I wish I could rate something higher, considering all the positive reviews I heard from friends and family. However, that was not the case with my own experience. Pros Most liked would be the fact that you can run the software on free terms. No contracts, Free membership Cons Least liked: complicated navigation dashboard and tools, not easy Review Source jL jay L. MD Hospital & Health Care Used the software for: 6-12 months ### "customer service" August 28, 2019 1.0 The only time I was able to speak to customer service was at the beginning. After I signed the year contract I was unable to get help setting up my e-prescribing. I was unable to use it for the entire year, while I was paying the monthly fee. Pros It's on of the cheaper products and they made it easy and friendly to sign the contract. Cons Poor customer support, unable to set up and use e-prescribe. First year is under contract, if you don't like it they will not cancel the prescription. After I signed the contract I was unable to speak to customer service. Reason for choosing Practice Fusion It's cheap Review Source ML Melody L. Billing Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Very easy to use, taught ourselves." August 9, 2017 4.0 It is available to use on more than PC's. Easy to teach new employees. Pros Quick to learn. Nicely laid out for ease of use. Surprisingly detailed. Would recommend for any small practice. Cons We did not use the billing portion as it takes another interface. We could have made use of it for some money, but decided not to. Not really a con! Review Source VR Verified Reviewer Chiropractic Physician Hospital & Health Care Used the software for: Less than 6 months ### "FRAUDULENT COMPANY! " August 21, 2018 1.0 Horrible. This company should not be in business, and there should be a class action lawsuit against them. Pros Nothing, this company is fraudulent, scamming customers into subscriptions based entirely on false claims. Cons This company is fraudulent. They scam customers into subscriptions based entirely on false claims and once the customer is locked in they claim those claims were simple misunderstandings and refuse cancellation or refunds despite the software being useless to a user. Review Source PB Patty B. Doctor Medical Practice Used the software for: 2+ years ### "I am grateful for Practice Fusion and that it exists." April 26, 2016 3.0 Pros It allows small practices to use an EMR that is free and supportive to their practice. This is a badly needed commodity. Cons The doctors' notes are organized in a cumbersome way, and thus take a longer time than ideal to do. It would be much better if the progress note could be all together, instead of segmented into the S-O-A-P sections that require many clicks back and forth. Review Source wA waleed A. doctor Hospital & Health Care Used the software for: 6-12 months ### "a good practice software with poor support and compatibility" August 3, 2018 3.0 Pros it has alot of functions connected to online pharamcies and laboratories was free in the past for some cloud based enables access from anywhere. the online version is touch optimized Cons costly. not suitable to people at the start of career (independent prctice) no ipad app (the online version is definitely not a full alternative as you can’t have offline copy of ur data) customer support is quite poor , days before u get a reply, if u do. not well suited to people outside of the USA Review Source KJ Kelsey J. Director of Operations Mental Health Care Used the software for: 2+ years ### "Good starter program" May 16, 2016 3.0 Pros It's essentially easy to use. Everything is laid out in a cohesive manner. It's a great starter option for a company getting off the ground and does not a have a lot to invest in a more extensive and specific program. Cons It's not tailored towards our business. This is a more general medical based EHR and is not very compatible with the mental health aspect of our company. Review Source JI Julie I. Physician's Assistant Medical Practice Used the software for: 2+ years ### "Positive experience with Practice Fusion" November 16, 2015 3.5 Pros Robust EHR. Excellent engineers with simplicity for user. incredibly bright tech support & helpful in problem solving. Cons Very weak customer service & tech suport. Charts need to be closed & often problems arise with no resolve before signing. Growing company must ramp up this vital aspect of their company - not ready for public offering without this vital component. Review Source CH Cheryl H. Administrator Medical Practice Used the software for: 1-2 years ### "Practice Fusion Overview" July 18, 2016 3.5 Pros You cannot argue with the cost vs software. The software offers basic functionality so it would be beneficial to purhase another software that integrates with Practice Fusion. The software training is strictly user taught by online eLearning. Cons Practice Fusion has limited functionality. It also has alot of glitches in the electronic health record. The turn-around time for software glitches is not immediate. Recently, there was an issue with the software not scanning documents into the correct patient record. Review Source AL Alan L. Used the software for: ### "PF has real issues that they refuse to deal with" October 22, 2013 3.0 1\. PF refills come back to the provider who wrote the script. Sound logical but what happens when a provider is not in the office, sick, vacation or leaves. One needs to have their passwords to see their list which defeats the reason to have a password. This is a legal liability for the practice. I wrote PF to have all the refills come to a one list (as they do for labs) from which any provider can sign off on the refills. Can you imagine the difficulty of going in and out of multiple providers multiple times a day, restarting PF each time. This is the irrationality that PF forces you to do. 2. PF crashes a lot due to its use of FLASH. Plan on restarting PF multiple times a day. 3. PF has an internal email in which you can put many names in the 'TO' field. You would think that all those people would see the email. You would be mistaken however since the first person who files the email removes the email for all the other people. Logical? NOT! I could go on an on. Selling points are that PF is free and the script writing is very good. Review Source MB Mark B. Family nurse practitioner Medical Practice Used the software for: 6-12 months ### "Practice Fusion" June 15, 2018 4.0 Pros Relatively easy to use, currently use it because we started using it when it was free. Good for the price Cons Occasional software issues with uploading size, organizing documents not being able to see past and current results at the same time. The software looks and feels old and outdated Review Source CY Catherine Y. Consultant Medical Practice Used the software for: 2+ years ### "Practice Fusion is a free good EHR software. I recomened to doctors." June 14, 2016 4.5 Pros It's Free. Practice Fusion is a good EHR software that meet our basic practice manage, MU and PQRS needed. Cons No onsite help. Practice Fusion is not integrated with most of image center in our area. We hope to have more labs integrated with Practice Fusion as well. Also, want to have reminder on Meaningful User and PQRS. More templates for specialist. Review Source MJ Michelle J. Office Manager Alternative Medicine Used the software for: Less than 6 months ### "User Friendly Software" July 30, 2018 4.0 Pros I had to learn this software for my new job and could not be more pleased at how quickly I was able to catch on. I really like that I can navigate easily between tabs and being able to scan files have them stored electronically. Cons The only thing I can think of is it would be nice to be able to just scan files directly to the program as opposed to scanning, saving to the PC then uploading. Other than that all is good! Review Source BD Bryn D. Psychologist Health, Wellness and Fitness Used the software for: I used a free trial ### "Terrible customer service" May 20, 2020 1.0 I have been very disappointed with the service aspect of Practice Fusion. Their refusal to let me speak to a manager and telling me to get another business email rather than being able to change how a free trial account worked was disappointing. Pros I liked that there was a free trial to see how the product worked. I found it was not appropriate for my business and decided not to purchase a subscription. Cons The customer service was terrible. I did a free trial and decided to not buy it. I have been unable to retrieve referrals from other doctors who use this product since the free trial because my email is "tied up." I put in 2 help tickets and they were unable to help. I then called customer service. They suggested I get a new business email or buy their product to change my email in their system. I asked to speak to a manager and they refused. Review Source JR Jessica R. Medical Assistant Medical Practice Used the software for: 2+ years ### "EMR " July 15, 2017 4.0 Would be nice to have drop down options for templates not all free text. Pros Pros is Free and EMR is very easy to learn and teach. Some labs are integrated with system and lab results are available on the system. Cons Free text option. System could have more problems history sections and family history. Not all lab companies are integrated into system. Review Source KC Keith C. Owner Medical Practice Used the software for: 2+ years ### "Does the job, saves you money!" April 18, 2020 4.0 Overall, I think Practice Fusion is a great money-saving option for a lot of small medical practices. Pros Practice Fusion is very straightforward and user friendly. It's not super fancy, but it gets the job done and will save you tons of money compared to other EHRs. Cons PF is not ideal for optometry, though we were able to figure out a way to make it work. It would be nice if PF had more practice management features, but for the price, you can't complain. Review Source MB Michael B. Director of Operations Mental Health Care Used the software for: Less than 6 months ### "Customer Service Killed The Transition " January 13, 2016 1.0 Pros Good reviews. Good concept (big pharm funding to create a platform). I am good with that. Cons We were not able to get past the horrific Customer Service experience while attempting to transition from ICANotes to PF. Could not move forward with setting up billing due to a clearinghouse issue which PF told us they would have to resolve and to call when we were ready to complete the transition. Called in to have a ticket submitted. Did not receive a response for over a day. We submitted another ticket and requested to speak to someone (Thursday morning). On Friday end of day we received an email with links but no phone call. Links were not helpful. Submitted another ticket on Monday requesting to speak to someone. We received a call late Monday afternoon. The customer service agent was unapologetic that she did not know how to assist us and seemed indifferent to assist us to resolve the issue. At that point we gave up on attempting to use Practice Fusion. Review Source VC VINCENT C. Doctor Medical Practice Used the software for: 2+ years ### "AN OB-GYN USER OF PRACTICE FUSION" March 19, 2016 4.5 Pros ease of use and helpful medicine PA and low cost, VERY INTUITIVE, USE OT DRAGON IS EASY TO SET UP AND AUGMENTS TEMPLATES FOR RAPID CHARTING Cons new features are instituted before there is a video demonstration, WAITING ON NARCOTIC E-PRESCRIBE, WISH WE COULD DO SURGICAL PRE AUTHORIZATIONS AS EASY AS MEDICINE PA. Review Source Similar Products Featured