# Page 2 | Practice Fusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Practice Fusion the right Electronic Medical Records solution for you? Explore 439 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/266915/Practice-Fusion/reviews --- Practice Fusion 3.7 (439) [View alternatives](https://www.capterra.com/p/266915/Practice-Fusion/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Practice Fusion ## Showing most helpful reviews Showing 26-50 of 439 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JN Josef N. BUSINESS MANAGER Health, Wellness and Fitness Used the software for: 2+ years ### "The Best of the Best" January 5, 2026 5.0 It is the most comprehensive medical EHR on the market. We were involved with Practice Fusion for over 15 years, and it is tailor-made for Pediatrics in all factors, including vaccine inventory tracking and reporting. Pros It is structured in SOAP form for easy documentation and scheduling, and produced useful reports to meet government required reporting. Cons The glitches in updates were challenging at times, but they all worked out over time. It is by far the least complicated EHR on the market. Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[CMEGenius](https://www.capterra.com/p/10027303/CMEGenius/) Reason for choosing Practice Fusion No product came close the comprehensive display of features for Pediatrics Review Source VR Verified Reviewer Owner Medical Practice Used the software for: 2+ years ### "Practice Fusion" March 10, 2026 5.0 I have used practice fusion for many years and have had a great experience. The customer support is fantastic and they have a great product. Pros Practice Fusion is a great EHR system. They are a simple easy to learn program that can do everything that you need. Cons The biggest flaw is not being able to set diagnosis codes as inactive - they allow for billing of codes that are not right / left specific Review Source FG Freya G. Administrative Staff Hospital & Health Care Used the software for: 6-12 months ### "Practice Fusion is cool but not suitable for administrative tasks in a clinical setting." March 4, 2026 4.0 As an admin in a clinical setting, Practice Fusion is cool when it comes to clinical record task like patient charts, clinical notes and e-prescribing but when it comes to administrative task like billing and scheduling i will have to use other product alongside it which does not make working with this particular EMR software favourable for me. Pros I like the fact that Practice Fusion center on clinical data like patient medical records, doses, medication list,e-prescribing, and charting. And it's use in small to medium sized medical settings. Because it's a cloud based EMR opening patient chart on screens loads fairly quickly and running basic task doesn't lag. But if internet connectivity is not strong enough it tend to slow down when loading patient chart. Cons Its does not focus on administrative operations such as billing and scheduling like other Electronic Medical Records. Review Source JL James L. Franchise Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Scalable EMR for a Private Clinic" October 20, 2025 5.0 Great tool that is user intuitive so we are able to get new team members up and running quickly with minimal hands on training required. Pros Easy to use EMR that allows are practice to scale up as we continue to grow. As a private clinic, having this ability is critical. Cons The UI needs some updating in some areas. Some of the functions can feel a bit dated but it does not affect the functionality. Review Source Melissa Z. User Medical Practice Used the software for: 2+ years ### "The easiest free EHR back in the day" February 25, 2026 5.0 Very good. For a while when it was free i thought it would would be the leader in EHR for it's accessibility Pros It's so easy. It's essentially the 1st EHR I used. The text fields are spacious, the boxes to check are good sizes too Cons It was free for a while with advertisement banners which i didn't mind. Later there were fees to use, which disheartened my employers Review Source RM Rebecca M. Family Nurse Practitioner Hospital & Health Care Used the software for: I used a free trial ### "Waste of Time" April 21, 2025 1.0 Poor communication: Unresponsive, inconsistent, unclear, misleading, and unprofessional. Pros Unfortunately, I never got to use the feature that I needed. I cannot speak to any Pros for this reason. Cons I signed up for Practice Fusion's 14-day free trial intending to use their ePrescribe feature. I submitted my license verification form on day one, but didn't receive a response until after the trial ended--only then was I informed that ePrescribe is not included in the trial. I was told to restart the process and was assured it would be expedited. Days passed with no update. When I followed up, I was instructed to submit a notarized letter and supporting documents, which I prepared at my own expense. The day before my scheduled notary appointment, I was abruptly informed that my account had been deactivated for being "fraudulent," with no prior notice or explanation. This experience cost me time, money, and delayed other parts of launching my practice. I do not recommend this company. Switched from [Veradigm EHR](https://www.capterra.com/p/276111/Veradigm-EHR/) I was interested in the affordability of the product. Review Source CB Cindy B. Patient Coordinator Mental Health Care Used the software for: 2+ years ### "Practice Fusion review" February 22, 2025 4.0 Overall, I was happy with my experience with Practice Fusion. Pros Patient information was super easy to access. Cons When wanting to delete an appointment, it was rather difficult to delete an appointment. Review Source ME Maureen E. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Lousy customer service, not worth it" December 16, 2024 1.0 I am unable to talk to a live person. My current position in their call queue could be 1 and I will still be on hold forever. When you call, they are always on holiday, or at lunch, or they don't answer. Live chat always says "No agents available." And they only respond to the tickets that are not about errors they have made. If it's about their customer service, they don't answer. Pros The pricing is reasonable. The system has the basics of what's needed to document patient records. Cons The system lacks customizable reporting, layouts, and functionality in pretty much all areas of the EHR. For the cost, I can live with no customization. However the customer service is so lacking in this company that it will cause me to find another system when my renewal is up. They don't answer the phones, the live chats are non existent. They are selective on which tickets they respond to. Worst customer service I have dealt with in a very long time. Not worth the savings in cost. Alternatives considered [DoctorLogic](https://www.capterra.com/p/235379/DoctorLogic/)[Tebra](https://www.capterra.com/p/129169/Tebra/) Reason for choosing Practice Fusion Cost and recommendation from someone I knew Review Source ZA Zainab A. Clinic Nurse Manager Hospital & Health Care Used the software for: 1-2 years ### "Recommend this for the price point" April 24, 2025 5.0 Pros I like how easy it is to set up and learn how to use Cons There are more interruptions than other EMRs Review Source MD Melissa D. Patient Coordinator Medical Practice Used the software for: 1-2 years ### "Ok for small beginner practices" April 11, 2025 3.0 It is affordable and ok to use. But overall the product just always feels like it needs an update. Pros Easy to navigate and use. Great for charting and e-prescribing. Cons Hard to get ahold of any one in customer service Review Source MT Mary T. President Professional Training & Coaching Used the software for: 2+ years ### "EHR that is as convenient and as easy as can be" December 5, 2024 5.0 Pros Practice Fusion is the best. I have used it for over 8 years now... It is very user friendly... All staff get trained and use it right away because of how well it is organized and all the items are categorized. Cons It used to be for free... Now it's now... But it's still great to use... Review Source SP SHANNON P. Business office manager Health, Wellness and Fitness Used the software for: 6-12 months ### "So Far So Good" April 24, 2026 5.0 Our overall experience is positive, aside from issues with the help desk being not very responsive at all. Pros I enjoy how they continually make upgrades to make the platform compatible with the ever-changing healthcare system. Cons I don't like how you cannot go back and edit a message once you send it to a fellow employee in Practice Fusion. And also think about their help portal is not very helpful. Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) The other platform was absolutely awful. This was recommended to us. Review Source WT Walterson T. Professional Counselor Health, Wellness and Fitness Used the software for: 2+ years ### "Counselor - Review" September 21, 2024 3.0 It was decent experience overall. It was good to start a small practice but needed more when the practice grew Pros The affordability! When starting the practice, it was most affordable to get practice up and running Cons It was not simple to use; with a lot of various steps to get things done. Not enough templates Review Source DM David M. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Updated Review" December 25, 2025 3.0 Initially, it was a great experience, but as the time went, it did not keep up with the needs at the time Pros It was a well designed, and well integrated program that was user friendly. It was priced well and very useful Cons The program got expensive to use and some of the features were lagging behind. Customer service was lacking at times Review Source RB Rhonda B. Team Lead Health, Wellness and Fitness Used the software for: Less than 6 months ### "Practice Fusion takes some practice!" August 5, 2024 3.0 Used approximately 35-40 different instances of Practice Fusion. Only one email can be used so we had to create 35-40 fake emails to enable access across multiple instances. To much variability in where data can reside. Pros The program is low cost. The program is intuitive to use. Cons Redundancy- to many places for one thing to reside depending on who entered it or practice patterns. Review Source DM Dmitry M. M.D. Medical Practice Used the software for: 2+ years ### "Progressively declining and currently abysmal customer support" February 7, 2020 2.0 I used Practice Fusion since 2009 for my solo psychiatry practice, and became a paid subscriber to continue to use its e-prescribing and EPCS. The EMR support has always been spotty, and it only got worse since it became a paid EMR. It took 5 months to fix an authentication bug which affected e-prescribing significantly, occasionally EPCS would go down completely with no warning and any information from tech support (and no ETA when it would be fixed). The worst is there is no phone support of any kind (PF lists a phone number which essentially leads to a voicemail of your PR "rep" - but said rep has no technical ability of any kind and will not escalate your issue to the tech team). Problem tickets are completely ignored - not responded to at all. There are a number of problems than I was hoping PF would address that lingered for YEARS, and I just learned to live with them. PF used to have a blog where providers would provide advice, requests and complaints - was shut down. It would be very difficult to impossible to export your practice records if you would like to switch EMR's - I tried. Pros Ease of use, can create your templates, EPCS easy (when it works), relatively affordable, runs on multiple platforms (when it is up). I don't use the billing and scheduling features. Cons Nonexistent customer support (of any kind - Tech tickets ignored, phone support not available, your PF rep will just tell you they have no ETA when an issue will be resolved). Horrible is an understatement - you are completely on your own. Problematic issues with eprescribing (primarily, EPCS), will pop up repeatedly, impossible to establish lab connection, poor rendering on mobile devices, too many screens to click through. Often slows down during peak hours (I have a FIOS 50/50 connection so not on my end). Reason for choosing Practice Fusion It was simple to use, allowed templates, allowed simple note adjustments and had a web interface in 2008. Since then, PF is on"one step forward two steps back" track - just read the multiple recent negative reviews on consumeraffairs.com I tried switching to Luminello when it just launched in 2018 but they were still going through their growing pains, and ran into a problem with PF not allowing to export charts properly (be warned, your charting data is going to be held hostage by this EMR) - but am meaning to try them again or another alternative. Review Source CCY Catherine Chun Y. Consultant / EHR and MIPS Project Manager Medical Practice Used the software for: 2+ years ### "Practice Fusion is a free EHR system with a good user interface and fluid navigation. " July 31, 2017 4.0 We are grateful this free EHR, it saves us a lot of money. However, we hope Practice Fusion will provide its own billing system for us, and we are willing to pay for the billing service. As we all know that the billing is the most important part of medical clinic. Thanks! Catherine Ye Pros 1\. Providing good features ( Schedule including online booking, Patient demographics, management documents, E Prescription, Insurance and verification, Immunizations, Allergies, Smoking status, Vital sign, customized templates, Referrals, lab order and receiving results, image order and receiving results, Soap Note, Message, Patient portal and MIPS report) for free. 2. Providing free learning center in Practice Fusion EHR system. 3. Providing a free custom service ( with Phone, Email. Message, Online chat). 4. Providing report for regulatory compliance and qualify for CMS incentives. 5. Practice Fusion provides Cloud based EHR system. So, you can access the EHR system at any time from any places including out of county if you have internet access. 6. HIPAA, ICD-10, CPT, HL7 compliance and ONC certified. 7. Practice Fusion EHR system is easy to learn with very good navigation design. 8. Practice Fusion provides some of useful reports ( Patient, Chart notes, Diagnosis Drug interactions, Allergy interaction, e-Prescription per provider, Medication, Patient lists, Referrals, Appointment, Payer, and Activity feed and audit report). Cons 1\. Practice Fusion has no billing management feature although it can been integrated with other billing software. 2. There is Payer list problems with payer codes, and custom service staffer don't know how to solver the issues. 3. Practice Fusion don't provide our own account manager, we have to explain our issuers each time when we contact customer service representatives. 4. We don't have any communication channel with up level staffer and technical engineer. So, when we have technical or want to have better features, we are lack of connection with Practice Fusion EHR desire team member. 5. Because Practice Fusion is free, the integration with labs and image centers are limited and slower. 6. Practice Fusion doesn't provide onsite help, and there are no regional help centers. 7. Lack of billing feature is a good issue. The processor of integration is completed and have a lot of issues with billing software companies. 8. Because of the billing issue, there is a problem to meet the cost requirement for MIPS from CMC . 9. There is no upper level help staff available in Practice Fusion Customer service. 10. Practice Fusion only provide limited reports. There are no billing and financial Reports. Such as, daily, monthly, yearly receivable and revenue reports. 11. We hope Practice Fusion will provide its own billing system for us, and we are willing to pay for the billing service. Review Source AW Alice W. Physician Medical Practice Used the software for: 2+ years ### "Benefits do NOT outweigh the risks" May 1, 2018 2.0 Once your new user status is up, and the likelihood of you switching EHR's is very low, there will be no support, and no accountability. With ever changing regulations, payer policies, clinical guidelines, drugs and technologies on market, certification requirements and on and on, do you really need to worry about how your EMR is going to force another change on your practice and livelihood. Pros simplistic design, customizable templates, integrated calendar that answering service can use for scheduling, used to be free Cons Labs do not get attached to referrals. As a Nephrologist immersed in lab results, this is a key function for me! When remedy ticket is created, the representative talks in circles, sometimes taking a week to reply. One rep finally acknowledged this was a known issue. One year later, I contacted cust service to request a full data extraction to migrate to another EHR. Same run around. Tried the live chat, no one came to chat, not even a chatbot. Tried the service phone line. Following prompts for "patients and providers with accounts", the recording directs patients to their providers, then disconnects without even addressing provider issues. Tried a different prompt on customer service line, placed on hold by recording, then a live person comes on just to put me on hold for another 5 minutes before I get disconnected. The direct messaging function for other PF users stings. The messages or attachments cannot be recognized as a consult or lab result etc, only as message. lab or imaging orders that are still outstanding do not produce alerts. No shows do not produce alerts. Billing issues do not produce alerts. These factors make PF a glorified blog with minimal extra functions rather than a true EHR. Their attempts at assisting in clinical decision making fails. It is geared mostly for primary care physicians. ex: If the patients last BP was suboptimal, there will be an annoying banner to tell you the last BP was suboptimal. I'm a Nephrologist, patients with easy to control BP do not get referred to me, I don't need a distracting banner for this, or to remind me to ask patients if they have urinary incontinence, or screen them for HCV. You can bank on a reminder to screen for lipids when they get an advertising account from a statin maker. The fact that their previous CEO advertised that "PF is free and will always be free for providers", and now they are charging a monthly fee or will hold your charts indefinitely should tell you that PF is not a company to be trusted. There is a high likelihood of future drastic changes in cost or service since many clients are captive by the difficulties of changing EHR's. Review Source TS Todd S. Licensed Psychologist Mental Health Care Used the software for: 2+ years ### "Good product but not built for the needs of Psychologists" March 9, 2022 5.0 I had great customer service. I had great support when needed. I "learned" the onion layers and was able use the EHR initially with little training. Pros Like all EHRs learning the "onion skin layers" to be able to move through the features easily took me awhile. I was repeating often and looking for things since it was not initially intuitive when moving through the EHR. Once I did become familiar with the "layers" I was able to move through the EHR quickly and easily. The Templates were very helpful, especially the ability to share with other users on the EHR. Cons For me the lack of attention to the specific needs of Psychologists in the EHR as well as the ever increasing price of the EHR caused me to look to other EHR forms. I developed "work arounds" for myself as a Psychologist using the EHR. Review Source aS audrey S. physician Medical Practice Used the software for: Less than 6 months ### "misleading sales people... product DOES NOT INCLUDE WHAT YOU ARE TOLD" August 28, 2023 1.0 customer service is non existent, the implementation classes they offer are rushed and then shed a light on all the services that they do not include... such as purchasing your own license just to have the ability to use CPT codes??? i have NEVER heard of such a thing. Pros NOTHING !!!! AVOID this EMR at all costs Cons I was told by the sales person that everything i was looking for was included, then i did a free trial which did not give you COMPLETE access. beware, the price does not include EPCS, and there are NO CPT codes... unless you purchase your own CPT license or you cannot enter a single procedure code or anything to do with screening. you also have to manually enter each modifier as they also so not come included. I tried to cancel my subscription within 25 days of signing up with them and they said NO. they are dishonest and will hold you to this even if you are completely unhappy with their product... I will tell every fellow physician i know to avoid this product at all costs. Apparently they care more about getting their money then having satisfied physicians using their EMR who would actually refer others to it. Review Source AH Ann H. physician Medical Practice Used the software for: 2+ years ### "False promises. Poor customer service. " May 17, 2021 1.0 The worst part is that they claimed to always be free but then once the company sold, they started to charge. And not only that, when I asked whether I should sign up for a longer term contract, my representative told me (documented in a long email exchange) that I shouldn't and he would know when prices would go up and I would be notified beforehand so I could lock in the current rate. He talked me out of the longer term contract. I have this documented. Now, I received a notice that prices are going up. I have been in communication with a rep at PF \[SENSITIVE CONTENT HIDDEN\] and sent her copies of the email exchange and she said "I apologize but there is nothing we can do". I asked to speak to a supervisor twice and she has not responded. I just sent my third email. What they could do is honor what was promised to me. I have this exchange in writing! And what horrible customer service-ignoring a request to speak to a supervisor not once but three times. When you sign up with an EMR, it's not an easy proposition to switch. BEWARE OF PF. Pros Easy to start and use. It was free and I chose it specifically because they advertised that it would "always be free" but that turned out to not be true. Cons Unable to put in an automatic reminder to patients to book a follow up appointment one year later. Unable to easily download medical records when patients or other physicians request them-you have to download one document at a time. It can take 30 minutes plus to download a chart. Reports are not reliable. Specifically in generating patient lists. Horrible customer service. Do not stand by their word. Refusal to connect me with a supervisor. I have been a customer since 2013 and the customer service has continued to decline despite the cost going up. Reason for choosing Practice Fusion Because it was free and advertised that it would always be free. Now that they charge, it is an inferior product. Review Source VR Verified Reviewer Practice Manager & Medical Liaison Medical Practice Used the software for: 6-12 months ### "Perfect fit for our small practice, definitely one of the best EHR platforms available" December 19, 2018 5.0 Working with Practice Fusion has been a positive experience overall and I can't imagine what our first year in business would have been like without it. The last thing any practice wants to worry about or have issues with is is an EHR platform. Practice Fusion has been a solid system, allowing us to operate effectively on a daily basis and focus on growing our practice. The cost is definitely worth it (even though it was free when we started!) and Practice Fusion is by far one of the best EHR platforms available today. We won't be switching EHR systems anytime soon. Pros When we were opening our practice almost a year ago, there were 3 main EHR platforms we were considering. After the demos and in-depth trials, we ended up choosing Practice Fusion because of the clean interface, ease of use, add-on features, and integration options. We felt that Practice Fusion would allow us to customize our EHR system over time, building and adding only what we want. Having used Practice Fusion since beginning our business, we have been really pleased overall. It serves all of our current needs and has helped our practice run smoothly and efficiently. Practice Fusion is convenient to access online, has useful templates for charting, is intuitively navigable, and produces documents/reports that are clear and professional in appearance. Practice Fusion has been a great fit for us so far. Cons I would say that the main issue we run into with Practice Fusion is subpar customer support. While there is an option to chat with a live representative, the wait time can be excessive. When I finally connect with an agent (if I haven't moved onto something else and forgotten about waiting), the quality of the help that I receive is hit-or-miss. Also, there are a couple of minor things that I am hoping will be addressed (being able to search for patients by nickname/preferred name, documenting meds that have been called in vs. sent electronically, etc.), but no EHR platform is perfect and Practice Fusion is definitely the best system I have used thus far. Review Source RC Renee C. Owner Mental Health Care Used the software for: 2+ years ### "Good value while it was free, now that it will be cpsting per month, per clinician, we will be leaving" March 18, 2018 4.0 It was a good introduction to an EHR for a new and growing practice, when it was free. Now, at the new price point, it is not nearly the same value in comparison to it's competitors who offer integrated billing at the same cost, voice mail reminders, better product support instead of relying mostly on it's user-generated fourums, etc. Pros Little lag, reasonably cohesive interface, easy enough to use once you gett over the learning curve. Cons Poor support which relies on the Practice Fusion community of users to answer questions for each other, no voice mail reminders to patients, difficult to find correct documentation for MIPS and not notified when info changes. When Practice Fusion was bought out this year, they sent an email to their customers, promising continued commitment to them; however, when they decided to change their structure to cost per Doc,, per month, including part-timers, there was no email notification, and no pop up on their site to let people know. I found the notice in an innocuous looking box on their dashboard, that was so plain looking I had missed it for two weeks. Apparently, they are giving their long-term customers only 3 months notice to pay full price for their subscription, or lose their functionality. That's not a lot of lead time to make a decision about an EHR or make a change, especially when they haven't even taken steps to inform most of their customer base. No ramp up, no grandfathering, no communication. No new features for paying for the same free product, and you still have to pay extra for integrated billing. At this price point, my group now has many more options for fully supported, versatile products. Sometimes the way that something is done, says a lot about how a company views their customers. Review Source VR Verified Reviewer Director of Operations Hospital & Health Care Used the software for: 1-2 years ### "EMR that is easy to learn and works well for small offices" May 30, 2018 4.0 Pros This software is a breeze to teach to new and existing employees alike. New features are few and far between but seem to be easy enough to implement. Software use to be free which was a real pro but the cost is not outrageous now. We are hoping that with the cost per provider, we will be seeing some feature upgrades that will make it more of a time-saver. Cons The cell phone 2 step login seemed like a great idea until I watch my employees waste time, potentially violate HIPAA/privacy policies because of the cameras on every phone now and because they have to re-sterilize after using their phones to log back in. You can't bill insurance companies directly, which is a con if you have a dedicated billing person that is capable of billing for less that what you pay the clearing house (Gateway). Lastly, the customer service is pretty bad. Another thing I'm hoping will turn around after having to pay for the service is the commitment to resolving issues and responding to feature requests. CRM is lacking as there is not electronic appointment confirmation in the scheduling so my staff has to still make appointment confirmation calls. Most softwares have this built in or allow a third party to integrate. Practice Fusion does neither Review Source PK Pebble K. Medical Director, Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Frustrated with Customer Service" October 6, 2023 2.0 Pros e\_prescribing is good and overall the EMR is not terribly annoying for me as a medical provider. It does not include good features for my therapist colleagues. Cons It is now expensive and the support is minimal. The terms of subscription are inflexible and chat support is non responsive to requests for help including simply providing contact to advance a concern to decision makers in the company Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing Practice Fusion The product was initially free, which was necessary for my small practice startup. Review Source Similar Products Featured ## Related categories [e-Prescribing](https://www.capterra.com/eprescribing-software/)[Primary Care EHR](https://www.capterra.com/primary-care-ehr-software/)[Medical Practice Management](https://www.capterra.com/medical-practice-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.