# Page 3 | Practice Fusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Practice Fusion the right Electronic Medical Records solution for you? Explore 439 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/266915/Practice-Fusion/reviews --- Practice Fusion 3.7 (439) [View alternatives](https://www.capterra.com/p/266915/Practice-Fusion/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Practice Fusion ## Showing most helpful reviews Showing 51-75 of 439 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Silvia S. MD Medical Practice Used the software for: 1-2 years ### "Stay away from this electronic system - its a scam!" April 9, 2020 1.0 HORRIBLE Pros I had many times over the last years when it did not work with numerous errors given from pharmacies as the prescriptions did not go through. The practice fusion customer service is INEXISTENT. You try to call and they tell you same thing all the time, that "its huge volume of calls and to send them an email", and then you email them and you get an answer in 2 weeks, but no...your problem is still unsolved. And be prepared when you realize this hardship is overwhelming and that you cannot prescribe medications to your patients and you decide to stop subscription, you will have extremely difficult time to have them let go, they will claim you have contract and that you are STUCK with them for year. Cons \-errors frequently -inexistent customer service Review Source EF Elizabeth F. Owner Mental Health Care Used the software for: 2+ years ### "Not a Good Choice for Mental Health Professionals" June 8, 2018 3.0 This software often felt way too busy and clunky for my needs. I started shopping for software specifically made for mental health. I test drove a bunch of new software programs. Simple Practice was my choice. It does everything I need at a price I can afford. It is also very simple and intuitive by design. I can accept credit cards and conduct HIPPA-secure tele-sessions through the site. They offered an easy way to do mental status exams and treatment plans. Not so in Practice Fusion. Pros It allowed me to use it at no charge for many years. This was helpful for me as a solo practitioner with high overhead costs. Cons This software is not built with mental health in mind. There is no way to customize the interface for the specific needs of my occupation. There were a lot of annoying pop-ups that I had to deal with that did not apply to mental health providers. The most frustrating thing was attempting to work with the calendar. It was impossible to review my schedule on my mobile phone because the calendar was not optimized for mobile. Another feature that did not work well was the client search feature. No matter how many times I would type in certain clients' names, the search box would not recognize or find the client. Also, there was no quick way to add a client unless I had all of the pertinent client data on hand. Most solo MH providers are wearing all of the "hats" in the practice and are trying to schedule new clients during the one or two minutes they have between sessions. Sometimes all we have to go by during that time is a name and contact number. My biggest complaint is that client data cannot be exported via CSV or Excel format. This is a big issue when you have to change software. Review Source BK Beth K. Physician Medical Practice Used the software for: 2+ years ### "Do not use this EMR" May 4, 2022 1.0 I was locked out of the system and I could not get a verification code sent to my email. I explained that the phone number attached to my account is no longer in use. I have a new number. After speaking to numerous personnel I was told the only way to be able to change my phone number is to provide a notarized letter with a photo ID, business license etc. I explained that I must know the password to be able to access my account. I am not asking to change that I just need to be able to receive a verification code via email. There was absolutely no resolution to my problem. It fell on deaf ears!!!!! Pros This software was not very intuitive and not very user friendly. Cons It was very difficult to customize the patient intake, not meant for a subspecialty practice. Many of the different labs do not contract with practice fusion and therefore the results do not automatically come into the system. Reason for choosing Practice Fusion I chose it because they kept saying it was free and would remain free. However, this is not true. They did start charging a monthly fee. However, the customer support services were terrible. Review Source CM Chris M. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "EMR Easy" April 5, 2023 5.0 I highly recommend the user-friendly EMR, from scheduling, downloading, and uploading sensitive documents the customer support is very good and you can't beat the price. Pros Everything about Practice Fusion is very well done from integration to customer support. Very easy friendly software. Cons I haven't found anything that I don't like about practice fusion. Reason for choosing Practice Fusion I have used other EMR software such as Allscripts, Cerner, and eClinical Works which I found complicated to use. Review Source MW Michael W. Physician Health, Wellness and Fitness Used the software for: 2+ years ### "Beware of the limitations" July 1, 2020 3.0 Customer service is poor. Phone support is essentially non-existent. E-mail support is hit or miss. If you ask about how to do something that the program doesn't do they will just ignore your question. The documentation about how to set up the patient portal or even how to know what it looks like to the patient is lacking. Training videos overly simplistic. Pricing structure limits the number of staff per provider that can access the software. They lock you in to a contract period with no cancellation option until the time is up. Pros Cloud based with straight forward and uncluttered user interface. Easy to set up key phrases and text shortcuts. Scheduling works about as expected. Integrated e-prescribing works better than some other ehr products. Cons All scanned outside documents are stored in a separate database from the patient's chart - i.e. you can't access that scanned specialty report from the patient's chart, you have to look it up separately. No place to enter the results of in-office lab testing. No true charting templates. Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) Controlled substance E-prescribing is more difficult with Kareo. Review Source VR Verified Reviewer President/ CEO Education Management Used the software for: 2+ years ### "Gets worse every month" March 13, 2019 1.0 I am excited to say that we are finally getting a new EMR. Practice Fusion is simply TERRIBLE. The 3 days notice for a change THEY MADE was the last straw for our practice. Pros I liked that it was free and truly helped me build my practice, without paying for an EMR when I opened. When Practice Fusion fell short, it was ok because it was free. The always stated they would be free and then sold out. They promptly started to charge but changed NOTHING!! Now you pay for something that was free, with terrible Customer service. Cons They simply have no idea what they are doing. 3 days notice given to practice to update prescribing because they used a new company. Instructions are TERRIBLE and their system is not ready for it. Additionally, they are TERRIBLE with MIPS and meaningful use. YOU WILL GET PENALIZED IF YOU USE THEIR SYSTEM. 3 set meetings, that they simply did not attend. My entire team was sitting around a table, for the MIPS meeting THEY REQUESTED and 3 times they did not attend or even contact us. They DO NOT respond to calls or emails BUT when you log into the EMR you see "SIGN UP FOR MIPS". It is a joke. Review Source LG Lynette G. Nurse Practitioner Medical Practice Used the software for: Less than 6 months ### "PF review" December 12, 2016 3.0 Given that it's free, I don't feel I have the right to complain too much, however, customer service has NEVER been a strong suit in the 3+ yrs I have used PF in various settings. I live in MI and don't understand why I can't yet e-scribe controlled substances in my state when other EMR's have been for quite some time. Having to create emails for more than one practice is absurd because then you have to remember all those emails should you ever need to reset certain things. I have made a few recommendations over the years and none of them were, I guess, important enough to consider. Lastly, the fact that you can't get rid of test results that were sent to you in error makes it look like you have more unfinished business in your EMR, and there have been no easy fixes to this. The one fix I was given I don't even remember because it would require triple the time to get rid of them from my account, and this just isn't a priority with me right now. It fills a need right now, but I am having to look for another EMR just because it's not meeting my current needs in all levels. Sad to say, but it's too bad this can't be fixed. Pros That it's free, fairly easy to use, but not always simple. Has gotten better over the years. Cons when creating a superbill, often sends a message "fix validation errors" before you can save as ready to bill, but no errors are listed or highlighted......WHAT DOES THIS MEAN?!?!?! The only solution I have found, to date, is to go through and start erasing diagnoses, one by one until I can save. Then, I know I am losing revenue because I have had to erase so many! Also, not being able to save partial info (name but no bday) means you can't save a few steps ahead and make it easier to begin with a new pt....or partial insurance info until you can actually get/see a copy of their cards. Medication interactions are often incorrect or marked as urgent yet when I contact the pharmacy, they don't have the same interactions listed on their system to worry about....and those stupid yellow drop-down reminders do nothing but get in my way. Searching for new pharmacies is sometimes difficult because it won't bring up the correct one. Review Source BC Bryan C. Clinic coordinator Hospital & Health Care Used the software for: 6-12 months ### "If you don't mind a little frustration " February 3, 2022 4.0 It's ok for what front office does but the problems are withing the providers side. It is good for an EMR just not easy to learn Pros It is great at keeping up appointments and check-in. Can be testy sometimes but overall a decent program Cons Very little way to fix mistakes when sending out referrals to other specialists and radiology Review Source MP Maulik P. Chief Financial Officer Hospital & Health Care Used the software for: 1-2 years ### "Practical for Small Offices" October 24, 2019 4.0 It's a great product for a single or 1-2 provider group. Anything larger and you'll need a better EHR/EMR product. Pros The ease of use. Practice fusion was very easy to learn and use. I set this product up for a single-provider practice in a quick transition from Athena. I didn't have to sit for hours training the provider on how to use PF as it's very easy to use on a daily basis. Cons Lack of features. The ability or lack there of to manipulate templates, create documents, receive faxes, lab results, etc. You had to set it up with only the providers that integrate with PF. Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) Reason for choosing Practice Fusion The price. At least at that time, it was free to use. Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Went from multi-provider group to a single provider and the cost of Athena did not justify continuing with them. Review Source PB Paige B. Psychiatric Nurse Practitioner Mental Health Care Used the software for: 6-12 months ### "We are a small outpatient psychiatric office and Practice Fusion was great for our budget! " October 12, 2017 4.0 Great value for the price. We are just starting to implement the patient portal and find it is another useful tool for some patients. Pros We love the price, as a small office (2 providers) our budget was limited and this was appealing. I knew other offices larger than ours that used it and they recommended it as well. There is a lot that Practice Fusion is capable of and I think we are only hitting the surface of how it can make our jobs easier. I really like how updox (faxing system) coordinates with Practice Fusion and we can upload what we need into the chart so easily. Cons I felt it was difficult to navigate Practice Fusion, but then when we started using it I was also setting up a private practice so that made things more difficult because I really didn't know what I needed as far as intake templates and how to set up my notes to make it quick and easy. After some tries I think we are doing pretty well. The only thing I wish was different (and maybe this can be done and I just don't know how) is that I could duplicate the previous note on a patient and then I can see in one glance what was discussed at our last appointment and then type the new note over the last note. I list their current medications and past medications at the top of the subjective section and so if this could be brought forward on each additional note then all I would need to do is make changes as the occur and not have to keep a "master" word document that I have to update and then copy and paste. Review Source Michael G. Chiropractor Used the software for: 2+ years ### "Practice Fusion is so easy to use and I create my own templates that fits my Chiropractic Practice. " February 16, 2018 5.0 The streamline of my notes and the ease of using this program. I like customizing my notes based on my practice. The customer service is impeccable. I have already referred many friends to PF. Pros The ease of using this software and I get to create my own templates which I love. I have been using this software for over two years and it keeps getting better. Plus it's complimentary with CMS. Cons I understand that information are being updated daily and it's hard for the folks to update everything on the site. There are still clicks that don't have the required informations that is needed. I'm sure it's coming! Review Source JA Joel A. Physician Medical Practice Used the software for: 6-12 months ### "Practice Fusion User " February 3, 2021 2.0 Too much clutter on notes. Not good platform for specialists / surgeons Customer service and technical help very sub-par - seems like too small of a company Pros cloud based reasonable monthly cost for small practice Soap Note templating allows variable options within a templated diagnosis searching dx codes is made easy Cons customer service and technical help is pretty much non-existent with this company. rigid parameters / fields that do not adjust - such as creation and templating of procedure notes and operative notes have to be in SOAP format which I would prefer these encounters appear as a separate note type unable to save frequent prescribing habits so each time a medicine is given it takes significant time for electronic prescribing significant clutter on the notes, however fields that are required for standard medical billing such as Review of Systems and standard fields such as past surgical history not unable to include dx codes into templates (only words) so templating speeds up workflow but then slows down if using electronic billing because each diagnosis has to be re-entered Rigid parameters for meaningful use reporting. So the options don't apply to specialists Reason for choosing Practice Fusion PCP using practice fusion urged me to use so we can exchange notes easy Review Source HA Hemang A. Director Medical Practice Used the software for: 2+ years ### "2019 Practice Fusion Review" April 19, 2019 2.0 Pros My practice has been using Practice Fusion for the past 8 years and initially it was a feature rich tool in the marketplace. Not to mention it was Free. But over last couple of years there have been minimal updates, there is a monthly/yearly subscription fee but the software is not keeping up with other tools in the market place. Cons Cannot txt patient appointment reminders Cannot fax patient records directly from tool Document attachment feature is not usable in current state to become make all patient records electronic Software support representatives are of little help (lack product knowledge) and no time commitments given to fix production issues. Minimal billing integration, leaves you searching 2 systems to track payments Lack of robust reports (this is huge if want to grow and understand your patient flow) Patient eligibility check is not integrated will all payers (i.e. cannot verify Medicare eligibility) Review Source RD Rebecca D. OD Medical Practice Used the software for: 2+ years ### "Don't do it" May 6, 2020 3.0 On a scale of 1 to 10 I'd say 2 with 10 being best and 0 being worst Pros Paperless and promised ability of patient interaction with scheduling and intake Cons Most everything else. Starting using this when it was free several years ago to comply with the EMR requirement. When they started charging I looked at other systems but didn't want to go thru the hassel of transferring all the files, small practice with no IT department, just didn't want to take the time. The support is non existent. From the outside it looks like it has great features, patient portal, online check in....only problem is they don't work and those that do work are very cumbersome to the users. Reason for choosing Practice Fusion Didn't change when they starting charging because of having to transfer records to new software...with COVID seriously considering another alternative that would meet my needs and allow patient better easier access. Review Source PW Phoebe W. Office manager Medical Practice Used the software for: 2+ years ### "My experience with Practice Fusion..." March 6, 2019 3.0 You get what you pay for. We started using Practice Fusion when it was still free. Since they started charging for it, it is has had several upgrades that are really improving the workflow. There are still many things I would like to see change, but for what it is, it's a reasonable software. Pros I'm so happy they finally allowed us to add a sticky note to patient's charts. It was very difficult to have communication between departments to notify other members of the staff of patient needs. It is very helpful that it interacts so well with Kareo's Billing Software. Cons This program is a little clunky. In the last year they have been making improvements to the usefulness of the system for interaction between departments but there is still a great deal of room for improvement. The reports function is still a work in progress and leaves much to be desired in the information provided and the ease of finding information needed to monitor the flow of a practice. Review Source Gianna D. Office Supervisor Used the software for: 2+ years ### "Practice Fusion has odd limitations and customer support does not resolve glitches quickly." December 14, 2017 3.0 We benefit by having a free EMR that does electronically send superbills to our billing software (Collaborate MD). Pros The best part about Practice Fusion is it's free. I'm very excited that for 2018 we can submit Meaningful Use Data through Practice Fusion directly, which is going to save me a lot of time this year. Cons The scheduler is inefficient - I pushed my company to use CollaborateMD (our billing software) for the scheduler because of how awkward and inefficient Practice Fusion is in this category. Review Source HE Harlan E. Practice Administrator Medical Practice Used the software for: 2+ years ### "Manage patient records" September 25, 2020 5.0 From the beginning, Practice Fusion allowed our practice to fully switch to government mandated electronic medical records. And with that switch it allowed us to earn rewards from the government. As practice fusion has grown, we have grown with it. Although no longer free, it does offer a free 2 week trial period with out having to even put in a credit card number. I highly recommend you give it a try! Pros I was an early adopter when this software was offered free. For a small practice that was vital in getting us to switch to electronic medical records. Cons As crazy as it sounds, that fact that it was originally offered free made it seem like it was just Cheap That could not be further from the truth! Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Reason for choosing Practice Fusion The choice was easy, Practice Fusion was free! Review Source Kerri P. Credit Restoration Agent Health, Wellness and Fitness Used the software for: 1-2 years ### "Reasonable EHR Software" October 26, 2018 3.0 We use Practice Fusion in multiple Clinical Locations to document patient information. We have services offered aside from our traditional medical services that need to be documented but not in our regular EHR. Practice Fusion is easy to use from scheduling to provider notes and a great tool for small clinics or clinics where multiple locations need a reasonable software. Pros It was free and even though it is now paid it is and EHR with great pricing. Cons Prescriptions almost do not look real. When writing prescriptions in this software even though printed on RX paper, the prescriptions look like anyone could have written the prescription. A lot of pharmacies in our area want to call and verify they are real. Review Source VR Verified Reviewer CHVA Health, Wellness and Fitness Used the software for: 1-2 years ### "User friendly " February 24, 2021 5.0 Good expereince and no vital problem using this website. I highly recommend this if you want to use inexpensive EHR/EMR. Pros IT's very convenient to use. I'm working as a certified healthcare virtual assistant. It's more like a VA but focused on the medical side. I'm the one who handles real-time documentation for my client directly to her EMR which is this PF. It's very convenient and easy to use. We can pretty much do everything directly to this EMR for example. referrals, order prescriptions, etc. Cons Well, you can't use this without the internet. The insurance list is not updated, as well as the pharmacy list they have on their system. Review Source SF Samantha F. Medical Assistant Hospital & Health Care Used the software for: 2+ years ### "Best EMR" June 14, 2022 5.0 Pros User and beginner friendly, thorough without being too complicated. Cons The only negative comment I have is how long it takes the system to come back online when it goes down. Review Source LS Leena S. Md Medical Practice Used the software for: 1-2 years ### "Practice fusion doctor perspective " April 1, 2024 5.0 Was good very user friendly easy to train new staff ease of understanding Pros Easy to use was free gives free transfers once user friendly Cons Cost they increased price suddenly her was working really well but cost was pretty high and was using office ally for billing Review Source DDM Dr. Debra M. Physician/ Owner Medical Practice Used the software for: 2+ years ### "For our 2 person practice, this software allowed us to become electronic and meet all requirements." August 31, 2017 5.0 It allowed us to become electronic at no cost and provided us with the means to meet all the governmental requirements and receive incentives. It is cloud -based so we can access our records from anywhere - it's useful when we are on call and can review the records. We have most of our patients request electronic refills which is much faster than any other way to prescribe and patients appreciate that their prescription is already at the pharmacy. It also allows you to make your own flowsheets to individualize your records. I recommend it highly. Pros The COST and the way Practice Fusion is continually responding to our suggestions and constantly improving itself. We also started using other vendors we learned about from Practice Fusion like Updox which is an electronic fax program. Cons most of our large labs and all of our radiology do not interface with Practice Fusion so the paper copy needs to be scanned and put in chart. Review Source PA Pam A. Office Manager Medical Practice Used the software for: 2+ years ### "Adequate Free Electronic Health Record" June 7, 2017 4.0 Happy with the EMR up to 2017. I don't feel it will meet our needs for QPP reporting. Pros This is a free platform for medical offices. There are no hidden charges and it is easy to use. Cloud based, so you don't have to invest in servers. Easily link lab facilities to send and receive orders/results electronically. Cons I don't feel they are ready for CMS's quality payment program. We are already in June and don't have a dashboard for the Advancing care information (old meaningful use) yet. We need to gauge how we are meeting each measure before the start of the last available reporting period. The Quality measures (eCQM) are only geared towards primary care and we are a specialty with a specialty measure set. I have to connect with a Specialized registry to be able to report quality measure, and the data files are not adequate to download a CCDA file, so I may need to input ALL the data manually to be able to report and to get credit for the bonus points. We may need to switch EMRs if things stay the same. Review Source AD Anita D. Dr Medical Practice Used the software for: 2+ years ### "Bad EMR for Medical practices" March 31, 2021 1.0 Initially Practice fusion was free and then all providers had to pay a monthly price. What I am mostly disappointed is the contracts that have the providers sign. Be careful what you sign with them. I had a nurse practitioner in my practice and had to sign for 2 providers, then when she left after 8 months , Practice fusion team said I have to pay for her license for 15 more months that my contract ends --ridiculous answer. I asked to speak with a supervisor and she confirmed the same. This EMR is not worth it for the way the notes look and what you pay and what they have you sign ..... Now I am stuck for 15 more months with this EMR , paying monthly for a second license that we never use Pros It was free initially and simple, it was the 1 st EMR I used even their customer service was not great Cons Bad features, the notes look very plain customer service no great The contracts that you sign are not for 1 year or monthly , I would never use it again Review Source JS Jason S. MD Medical Practice Used the software for: 2+ years ### "Bare Bones" June 18, 2019 2.0 eh. It gets the job done, but it's not a joy to use or to work with their customer service. There are lots of features that could be easily added/fixed/adapted, but they won't do it. They roll out new versions without extensive beta testing, so there are always new bugs for features that used to work. Pros It gets the job done... It covers the basics and is available online. It ports to billing software, and labs can send results, for a price. Cons 1) Customer service is hardly available - phone call takes 1 hour hold. Tickets and emails don't result in solutions, just lots of back and forth. 2) Restrictive license agreement is not flexible for adding/removing providers from your practice 3) It's very bare bones - gets the basics, but not eloquently or intuitively. 4) Did I mention customer support for a paid product should be supportive? and it is not. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.