# RemoteLock Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about RemoteLock Software - reviews, pricing plans, popular comparisons to other Physical Security products and more.

Source: https://www.capterra.com/p/266951/RemoteLock

---

# 

 RemoteLock Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

RemoteLock

## What is RemoteLock?

RemoteLock has been automating access control and improving on-site property operations efficiencies across multiple industries, including vacation rental and multifamily, for more than ten years. As a leading access-centered property operations software platform provider with more than 10,000 customers in 75+ countries, RemoteLock helps property managers enable, control, and automate access and climate control across their portfolio. RemoteLock’s platform saves property managers time and money through the elimination of tasks for onsite staff and helps scale businesses with greater confidence. It is differentiated by its dozens of integrations with applicable hardware and business software systems for an easy-to-use, turn-key solution. Learn more at remotelock.com.

## What is RemoteLock used for?

[Physical Security](https://www.capterra.com/physical-security-software/)

Overall rating

Based on 18 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$72

Other, Per Year

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

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Do you work for RemoteLock?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://remotelock.com&name=RemoteLock)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### RemoteLock

2.8 (18)

VS.

[4.4 (79)](https://www.capterra.com/p/147599/Resolver/reviews/)

Starting Price

$72

Other, Per Year

Starting Price

$10000

Per Year

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.9 (18)

Ease Of Use

4.4 (54)

Value For Money

2.9 (17)

Value For Money

4.5 (40)

Customer Service

2.7 (18)

Customer Service

4.6 (46)

## RemoteLock alternatives

Highest Rated

[4.9 (24)](https://www.capterra.com/p/181579/Guardhouse/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[4.8 (151)](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[Brivo Access](https://www.capterra.com/p/234450/Brivo-Access/)

[4.3 (54)](https://www.capterra.com/p/234450/Brivo-Access/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

81%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/234450/Brivo-Access/)

[Novagems](https://www.capterra.com/p/188725/Novagems/)

[4.5 (20)](https://www.capterra.com/p/188725/Novagems/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/188725/Novagems/)

[View all alternatives](https://www.capterra.com/p/266951/RemoteLock/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Dashboard

4.0 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts/Notifications

3.0 (5)

80.00% of 5 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Audit Management

4.2 (5)

80.00% of 5 reviewers that rated this feature as important or highly important

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

Safety Incident Management

3.4 (5)

100.00% of 5 reviewers that rated this feature as important or highly important

Track, report on and implement actions pertaining to physical safety at the workplace

Remote Access & Monitoring

3.8 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Control system behavior and appearance, and access and report on system status/health from a distant location

Event Management

3.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Schedule and manage the logistics of activities and other gatherings

RemoteLock 22 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Track the attendance of specific individuals or groups

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A record of all activities within the system, including user access, changes made, etc.

Import and export data to and from software applications

Track employee schedules, availability, and performance across projects and tasks

A chronological record of actions or occurrences within a network, software, or process

Schedule and manage the logistics of activities and other gatherings

Information, data and reports that are being tracked over time

Manage and support multiple locations

Receive data and information in real time

Active monitoring of systems, applications, or networks

Control system behavior and appearance, and access and report on system status/health from a distant location

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Track, report on and implement actions pertaining to physical safety at the workplace

Set up connections to third-party platforms to improve business processes

Profiles of users providing basic information

Allow organizations to streamline the check-in process for visitors.

Track visitors and purpose of visits

Features

3.9 (18)

3.9

Based on 18 reviews

## Pricing

Value for money

2.9 (17)

Premium Plan

$72.00

Other,Per Year

Enterprise Plan

$144.00

Other,Per Year

Value for money

2.9 (17)

2.9

Based on 17 reviews

## Integrations

[

AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[

Hostaway](https://www.capterra.com/p/152433/Hostaway/)[

Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/)[

Guesty](https://www.capterra.com/p/159377/Guesty/)[

ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/)[

RMS](https://www.capterra.com/p/208354/RMS-Cloud/)[

eZee Absolute](https://www.capterra.com/p/135751/eZee-Absolute/)[

Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)

## Support, customer service and training options

Customer Service

2.7 (18)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

2.7 (18)

2.7

Based on 18 reviews

## User reviews

Overall rating

2.8

Based on 18 reviews

Filter by rating

5(6)

4(1)

3(1)

2(3)

1(7)

Mentioned topic

Sorted by most recent

RC

Ross C.

Managing Member

Hospitality

### "Great product but extremely incompetent customer service "

1.0

Overall Rating

1.0

1.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

January 23, 2026

When it works, it is great. When it doesn't, it take many months, literally, to resolve anything. If you have an issue or a warranty, you have to push, beg and plead to get anything accomplised. We have over 28 locks with them and they act as though you don't exist. I can't imagine with their extreme lack of customer service this business can withstand being around for the long haul as they need to do a serious rehaul of how their customer service to do so. Feeling taken and stuck with a company that doesn't care about anything but a sale and absolutely no support. If you have other options, take them!

Pros

When it works, it is great. We can manage our properties and offer our customers a seamless effecient experience.

Cons

Their bismal lack of customer service and follow up on warranty items is atrocious. Also, they have no emergency services which if very important when their systems fail which happens. Considering giving access to someone's shelter is the extremely important, this should be recognized. Not only do they not have an emergency support system, they basically lack any support system as it take weeks and often months to get anything resolved with them.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BH

Birdie H.

Property Manager

Real Estate

### "Terrible Customer Service, Hardware not recommended for outdoor use"

2.0

Overall Rating

2.0

2.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

December 20, 2025

Hot & Cold. When things work well it's a great software and system. When they don't, nothing is resolved quickly or resolved at all, and the solution is usually to just buy another (very expensive) lock.

Pros

We have over 20 RemoteLock locks and have been customers for about five years. Unfortunately, despite a significant investment, we have likely replaced almost every lock at least once, many of them failing in under two years. Customer service is extremely poor. It is difficult to reach anyone, the process to get actual help involves many steps, and responses are rarely prompt. When issues arise, it often feels like you are on your own. The software itself has good ideas and functionality. Being able to see when guests check in, integrate with other property management software, automate code creation, and email guests is genuinely helpful. The concept of the platform is solid. However, the hardware is the major failure point, and I strongly advise not purchasing RemoteLock hardware directly. In our experience, they do not stand behind their products. We have dealt with moisture getting inside locks, locks suddenly stopping working, keypads and numbers not being read, and complete failures without warning. Indoor locks performed reasonably well, but outdoor locks were a consistent problem. We are located in Michigan, where we experience extreme summer heat, extreme winter cold, wind, moisture, and everything in between. The locks performed far worse in cold and windy months, with frequent failures in winter conditions. We have invested an obscene amount of money trying to make this system work. After years of replacements, troubleshooting, and frustration, we are now transitioning away from RemoteLock hardware. Despite our best efforts to make our investment successful, it ultimately failed. Do not purchase RemoteLock hardware. You will most likely regret it, especially if you operate in cold climates.

Cons

Hardware issues with outdoor locks in both extreme heat and cold; as well and Customer Service is the absolute worst. SO hard to reach and very rarely can help resolve issues causing you to figure out yourself which takes a ton of time I don't have or purchasing a new lock to replace a fairly new lock that was not inexpensive.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DS

Dru S.

Area Manager

Management Consulting

### "RemoteLock | Interface & accessibility "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 12, 2025

Pros

Ease of functionality. The system has a user friendly interface and is easy to navigate for first time users.

Cons

When a device disconnects from WiFi or there is an issue within the locks system, the user has to go to that systems login to readjust the WiFi or troubleshoot the issue. Not something RemoteLock can necessarily fix as they are a third-party but it would be nice to repair all within one app.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

June 17, 2025

Dru, thank you for being our customer and leaving us a wonderful review. We appreciate the feedback!

AR

Amanda R.

VP of Marketing

Real Estate

### "NEVER TRUST THIS COMPANY"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

April 11, 2025

I would do zero if I could. We loved working with remotelock, but for the last few weeks it has been a nightmare. Codes suddenly dissapearing from our locks, guests not being able to get in, ALWAYS after hours when we have limited ability to solve it. Fast forward today and they have the AUDACITY of saying they are sorry for the OUTAGE they have had for two weeks. WHY WOULD YOU NOT HAVE TOLD US THIS? We could have prepared by staffing up overnight, or had back up plans in place. All the while support was no where to be found. I must have submitted a hundred tickets. What a perfect example of what not to do when your company experiences an outage. Unbelievable.

Pros

I would never trust them again so it does not matter.

Cons

Their support disappears when they have technical issues company wide.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 15, 2025

Amanda, we sincerely apologize for your experience. We realize we fell short of your expectations and regret the delay in communication. The purpose of the CEO communication was to provide an overview of how we solved the issue and put in new guardrails for it not to happen again. We have also revamped our customer notification and triage process to avoid the backlog of support tickets that we experienced. We are sorry to lose you as a customer and wish you the best in the future.

PS

Paul S.

President

Real Estate

### "RemoteLock - Guests and customers get locked out"

1.0

Overall Rating

1.0

1.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

January 31, 2025

I have been a customer for several years, finally left after multiple outages went unsolved. When you call the main number for sales you only have the option to leave a message that goes unreturned.

Cons

The product works generally well, however the support department, or lack thereof is generally non existent. I could not recommend this product if dependability or reliability are important.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

February 10, 2025

We’re truly sorry about your experience, Paul. Our goal is to provide the best service possible, and we clearly missed the mark. We realize you have spoken with our leadership team about this issue and although the source of the access code problems was identified, we are sorry to hear that a resolution could not be reached despite technological updates made by Schlage and RemoteLock. We thank you for your business and wish you continued success.

JB

Jose B.

Owner

Real Estate

### "Terrible customer service"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

December 16, 2024

The customer service is the worst I have experienced.

Pros

Purchase 3 locks @700$ each. One of the broke about 6 months after. The other two have been working for a little over two years.

Cons

Requires a subscription. I purchased a Schlage to replace the one that broke down and have no complaints. Best is that I don’t have to pay for a subscription.

Alternatives considered

[Yalendar](https://www.capterra.com/p/241301/Yalendar/)

Reasons for choosing RemoteLock

It seems like the best product on the market but the customer support is terrible

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

February 10, 2025

Thank you, Jose, for your review. We apologize that our service did not satisfy your expectations. We take all customer feedback seriously and look forward to another chance to earn your business in the future. We apologize if the subscription nature of our software was not communicated. RemoteLock is a subscription access-centered operations platform that integrates with dozens of smart lock brands and business management software to provide a turnkey solution for busy property managers.

LS

Lisamay S.

Vacation homeowner

Hospitality

### "NO customer service"

2.0

Overall Rating

2.0

2.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

2/10

December 11, 2024

Hit and miss. If they just gave a little bit of service I might be able to recommend but this is another app with no human behind it for support.

Pros

when the lock is connected and you have the app the access and process for setting up a guest is pretty straight forward and easy

Cons

when anything goes wrong, and it does, you are out in the cold. I have called their 800# for 3 days in a row with no answer. They charge my card for a year of service but after 5 mos. say I need to renew my subscription and with no customer service you are left with a useless lock.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

February 10, 2025

We are very sorry about your experience, Lisamay. Our goal is to provide the best service possible, and we clearly fell short of your expectations. We realize you have spoken with our service team via email about the change in our billing system which resulted in the change of your plan and the way those changes were communicated. We regret that you did not find out in a timely manner. Please know that your locks will continue to work with a single assigned code without a RemoteLock subscription. We have shared your feedback with our leadership team to ensure this doesn’t happen in the future.

JG

Jennifer G.

Owner

Hospitality

### "They do not last "

1.0

Overall Rating

1.0

1.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

November 15, 2024

I feel as though I was ripped off because I had to purchase outrageously priced locks because they were intergated with my reserveration system, then for them not to last more than a year.

Pros

It was intergarated with my reserveration system, customer serviceis responsive and tries to trouble shoot.

Cons

Locks Do not last more than a year, purchased12 of their top of the line they had for $800.00 each. 1st one went out 6 months in remote lock replaced it, 6 months later another one went out no replacement and another one is starting to go out.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

February 10, 2025

Thank you for your feedback, Jennifer. We apologize for your experience and know you were able to communicate with our service team in greater detail. Although RemoteLock is integrated with dozens of smart lock brands, we do not manufacture any devices and have to work within the manufacturer’s warranty terms for the brands that we sell. We regret not being able to solve your issues and wish you the best.

CS

Crystal S.

Owner

Hospitality

### "Not worth the money. Faulty design and no customer service."

1.0

Overall Rating

1.0

1.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

February 19, 2024

We started using RemoteLock in 2019 with our boutique motels and Airbnb properties. Over a short period of time, we grew to have 4 motels and multiple airbnb properties. We put RemoteLocks on every door. Unfortunately, we had problems with these locks, and could almost NEVER get help from customer service. In over four years, I never once had a person answer the phone when we called. Instead, we left messages, sent emails, and had responses at times when we were no longer near the properties. The other problem that we had was that the locks would stop working when winter came. We found two problems here... first, when we took locks apart to check on them, we found that some had actually cut through the wiring or come apart where they were poorly soldered. Others seem to be getting moisture inside the keypad and causing problems that way when it was freezing temp outside. We tried to get pieces replaced while still under warranty and were given an endless list of things to try...ultimately wasting time and accomplishing nothing. At this point, we have over 60 locks to run and we have moved to a different company. This company has a free app, customer service, keypads with no spacing around buttons to allow moisture in, construction that protects the wiring, and the locks themselves are about a third of the price of RemoteLocks. We wanted to love these locks and the company after spending thousands of dollars on locks, but we were never happy with the service or the product. Hopefully someone reads this and is able to make some changes to improve even ONE of these items.

Pros

I liked that I could easily add multiple doors to a single user.

Cons

Turning the handle cut through wires on some of the locks. Locks would stop working in cold weather. Locks took a while to sync with the system. You often have to wait for a "heartbeat". Customer service was terrible. Hard to get ahold of anyone and when they would eventually call back, they would walk through codes and sequences that were not available anywhere online. I kept a list of codes they had me try so that I could problem shoot on my own at times. The cost of these locks was 3-4 times as much as the ones I replaced them with. The monthly fee, which was $6 a lock for the plan I used, did not have any value. The current locks we are using have a free app. Setting these locks up was not simple. It took patience and time. Replacing broken locks during the warranty phase was not possible. Even when I did everything that was asked and the technician said it was a software/hardware problem on their end, not a single lock was replaced.

Reasons for choosing RemoteLock

We chose RemoteLock originally because it was the only product available. Maybe it was due to Covid, or simply because that was all that was out there, but we had no other choices. There are other companies now, with better products and free monthly services. We will not go back to RemoteLock.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

February 28, 2024

Hi, Crystal. I'm sorry to hear about your poor experience. As a software platform, we control smart locks from a slew of different manufacturers--from high-end smart locks to more affordable ones to everything in between. But we don't manufacture locks, and therefore, have no control over the quality and many of the issues you mention above. As to getting a response from our support or customer success teams, we've been working diligently to improve that. If you ever need answers about or help with our software in the future, please reach out to (877) 544-4163 (or me personally) and we'll put you in touch with the right expert. Best of luck to you in your business endeavors.

RA

Ram A.

Owner

Real Estate

### "Easy to use and set up"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

February 13, 2024

Its so smooth as long as you know it involves an wifi lock

Pros

Easy integration on platforms and esse of set up and low fee

Cons

Actually none there is nothing that I dont like as I a tech guy it was easy for me to set up and also the integration with platform calendar to generate key code on the lock and make it ready to send to guests.

Reasons for choosing RemoteLock

None there is no other product that I know

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 21, 2024

Thank you! We appreciate your feedback.

[View all Reviews](https://www.capterra.com/p/266951/RemoteLock/reviews/)

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