--- title: "RemoteLock Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about RemoteLock Software - reviews, pricing plans, popular comparisons to other Physical Security products and more." source_url: "https://www.capterra.com/p/266951/RemoteLock/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # RemoteLock Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) RemoteLock ## What is RemoteLock? RemoteLock has been automating access control and improving on-site property operations efficiencies across multiple industries, including vacation rental and multifamily, for more than ten years. As a leading access-centered property operations software platform provider with more than 10,000 customers in 75+ countries, RemoteLock helps property managers enable, control, and automate access and climate control across their portfolio. RemoteLock’s platform saves property managers time and money through the elimination of tasks for onsite staff and helps scale businesses with greater confidence. It is differentiated by its dozens of integrations with applicable hardware and business software systems for an easy-to-use, turn-key solution. Learn more at remotelock.com. ## What is RemoteLock used for? [Physical Security](https://www.capterra.com/physical-security-software/) Top alternative Featured Overall rating Based on 19 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $72 Other, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RemoteLock?[Manage this product listing](https://www.g2.com/products/remotelock/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RemoteLock 2.7 (19) VS. [4.4 (80)](https://www.capterra.com/p/147599/Resolver/reviews/) Starting Price $72 Other, Per Year Starting Price $10000 Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (19) Ease Of Use 4.4 (54) Value For Money 2.8 (18) Value For Money 4.5 (40) Customer Service 2.6 (19) Customer Service 4.6 (46) ## RemoteLock alternatives [4.9 (24)](https://www.capterra.com/p/181579/Guardhouse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.8 (151)](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Brivo Access](https://www.capterra.com/p/234450/Brivo-Access/) [4.3 (54)](https://www.capterra.com/p/234450/Brivo-Access/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234450/Brivo-Access/) Highest Rated [Vision InSites](https://www.capterra.com/p/10037347/Vision-InSites/) [5.0 (6)](https://www.capterra.com/p/10037347/Vision-InSites/#reviews) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10037347/Vision-InSites/) [View all alternatives](https://www.capterra.com/p/266951/RemoteLock/alternatives/) ## FAQs about RemoteLock Overview ### Which roles and teams benefit most from RemoteLock? RemoteLock is most used by property owners, vacation-rental hosts, and property managers who manage access for guests, cleaners, maintenance staff, and vendors. Area and general managers use it to oversee entry across locations, while network administrators and tech coordinators handle lock connectivity, user permissions, and access troubleshooting. Executives monitor operational access policies. Answer based on 19 reviews Overview ### What company size and industries is RemoteLock built for? RemoteLock is for property managers and owners with more than 30 doors, primarily small hospitality businesses. Small businesses represent 89% of reviewers, while hospitality accounts for 47% and real estate for 32%. Midsize businesses make up 11%, with education management at 5%. Its common use case is physical security. Answer based on 19 reviews Features and Usability ### What are the key features of RemoteLock? RemoteLock offers access controls and permissions, remote access and monitoring, and real-time monitoring for managing access activity. It also includes activity dashboards, alerts and notifications, event logs, audit trail, historical reporting, and reporting and statistics, plus multi-location support, visitor management, employee management, and third-party integrations. Integrations ### Which third-party tools and platforms does RemoteLock integrate with? RemoteLock connects natively to property management and booking platforms including AppFolio Property Manager, Barefoot, Beds24, Bookerville, Booking Automation, BookingWithEase, BrightSide, Campspot, CiiRUS, Cloudbeds, and Escapia, along with access and guest apps such as August, ButterflyMX, ChargeAutomation, Chekin App, CHECKIN, Communico.ai, and Akia. It supports over 60 integrations. Getting Started and Support ### What training and onboarding options does RemoteLock offer? RemoteLock provides in person training, webinars, documentation, and videos to help teams get started. In person sessions allow direct instruction, webinars support live online learning, documentation offers written reference material, and videos provide visual guidance for reviewing features and setup steps. Getting Started and Support ### What customer support options does RemoteLock offer? RemoteLock provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. Support details are listed directly in the product catalog, but no reviewer feedback is available to describe response times, helpfulness, or common support issues. ## Features AI summary Based on 269 Physical Security reviews Capterra data shows that buyers of Physical Security software rank the following features as their top priorities: - **Security Management** (**51%** of reviewers rated this feature as critical) - **Employee Management** (**50%**) - **Access Controls/Permissions** (**54%**) RemoteLock includes **Employee Management** and **Access Controls/Permissions**, giving teams control over who can enter specific areas and making it easier to manage user access across sites. However, it does not offer **Security Management**. Instead, it provides other features that reviewers also rate as important, including **Real-Time Monitoring** (**58%**), **Historical Reporting** (**48%**), and **Visitor Tracking** (**41%**). These features help businesses monitor activity as it happens, review past events for oversight, and keep track of guest access, allowing teams to maintain tighter control over physical entry and day-to-day security operations. Access Controls/Permissions 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Visitor Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track visitors and purpose of visits Activity Dashboard 4.2 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Safety Incident Management 3.7 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Track, report on and implement actions pertaining to physical safety at the workplace Alerts/Notifications 3.0 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Audit Management 4.2 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws RemoteLock 22 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Attendance Tracking: Track the attendance of specific individuals or groups - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Data Import/Export: Import and export data to and from software applications - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Event Management: Schedule and manage the logistics of activities and other gatherings - Historical Reporting: Information, data and reports that are being tracked over time - Multi-Location: Manage and support multiple locations - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Remote Access & Monitoring: Control system behavior and appearance, and access and report on system status/health from a distant location - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Safety Incident Management: Track, report on and implement actions pertaining to physical safety at the workplace - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Profiles: Profiles of users providing basic information - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Visitor Tracking: Track visitors and purpose of visits --- Features 3.9 (19) 3.9 Based on 19 reviews ## Pricing Value for money 2.8 (18) Premium Plan $72.00 Other,Per Year Enterprise Plan $144.00 Other,Per Year Value for money 2.8 (18) 2.8 Based on 18 reviews ## Integrations [ AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[ Hostaway](https://www.capterra.com/p/152433/Hostaway/)[ Guesty](https://www.capterra.com/p/159377/Guesty/)[ Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/)[ ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/)[ RMS](https://www.capterra.com/p/208354/RMS-Cloud/)[ Yanolja Cloud Solution Property Management System (PMS)](https://www.capterra.com/p/135751/eZee-Absolute/)[ Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) ## Support, customer service and training options Customer Service 2.6 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.6 (19) 2.6 Based on 19 reviews ## User reviews Overall rating 2.7 Based on 19 reviews Filter by rating Counts reflect reviews available in this feed. 5(6) 4(1) 3(1) 2(3) 1(8) Mentioned topic Recent reviews first, then most helpful CE CEO CEO Used the software for: Less than 1 year ### "HORRIFIC TECH SUPPORT" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 28, 2026 I have a Remote Lock that performs Ok, however when you have a problem, their tech support is AWFUL!!!! You cannot call in, since their number \[sensitive content hidden\] ALWAYS says "Lines are temporarily busy" Even if you are locked out of your house or building you must email tech support and pray they get back to soon....though they don't.... DO NOT BUY locks from this company, until they improve their support. YALE Locks tech support is by FAR superior... Pros Keyless lock Cons TECH SUPPORT IS AWFUL MM Managing Member Managing Member Used the software for: 1-3 years ### "Great product but extremely incompetent customer service " 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 27, 2026 When it works, it is great. When it doesn't, it take many months, literally, to resolve anything. If you have an issue or a warranty, you have to push, beg and plead to get anything accomplised. We have over 28 locks with them and they act as though you don't exist. I can't imagine with their extreme lack of customer service this business can withstand being around for the long haul as they need to do a serious rehaul of how their customer service to do so. Feeling taken and stuck with a company that doesn't care about anything but a sale and absolutely no support. If you have other options, take them! Pros When it works, it is great. We can manage our properties and offer our customers a seamless effecient experience. Cons Their bismal lack of customer service and follow up on warranty items is atrocious. Also, they have no emergency services which if very important when their systems fail which happens. Considering giving access to someone's shelter is the extremely important, this should be recognized. Not only do they not have an emergency support system, they basically lack any support system as it take weeks and often months to get anything resolved with them. PM Property Manager Property Manager Used the software for: 3-5 years ### "Terrible Customer Service, Hardware not recommended for outdoor use" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 30, 2025 Hot & Cold. When things work well it's a great software and system. When they don't, nothing is resolved quickly or resolved at all, and the solution is usually to just buy another (very expensive) lock. Pros We have over 20 RemoteLock locks and have been customers for about five years. Unfortunately, despite a significant investment, we have likely replaced almost every lock at least once, many of them failing in under two years. Customer service is extremely poor. It is difficult to reach anyone, the process to get actual help involves many steps, and responses are rarely prompt. When issues arise, it often feels like you are on your own. The software itself has good ideas and functionality. Being able to see when guests check in, integrate with other property management software, automate code creation, and email guests is genuinely helpful. The concept of the platform is solid. However, the hardware is the major failure point, and I strongly advise not purchasing RemoteLock hardware directly. In our experience, they do not stand behind their products. We have dealt with moisture getting inside locks, locks suddenly stopping working, keypads and numbers not being read, and complete failures without warning. Indoor locks performed reasonably well, but outdoor locks were a consistent problem. We are located in Michigan, where we experience extreme summer heat, extreme winter cold, wind, moisture, and everything in between. The locks performed far worse in cold and windy months, with frequent failures in winter conditions. We have invested an obscene amount of money trying to make this system work. After years of replacements, troubleshooting, and frustration, we are now transitioning away from RemoteLock hardware. Despite our best efforts to make our investment successful, it ultimately failed. Do not purchase RemoteLock hardware. You will most likely regret it, especially if you operate in cold climates. Cons Hardware issues with outdoor locks in both extreme heat and cold; as well and Customer Service is the absolute worst. SO hard to reach and very rarely can help resolve issues causing you to figure out yourself which takes a ton of time I don't have or purchasing a new lock to replace a fairly new lock that was not inexpensive. Mark C. Operations Used the software for: 1-3 years ### "Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 22, 2023 Overall decent Pros Overall usage of reviewing all the locks Cons Hookup process. Took many locks to finally figure it out to a simpler process. OW Owner/Host Owner/Host Used the software for: Less than 1 year ### "Reliable, Easy to Implement and Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 11, 2023 What's great about it is once you have it set up (which is simple) you literally do set it and forget it. With all the other things I need to think about and focus on each day, it is great to know that this is not one of them. It is a VITAL aspect of renting out a vacation rental home: people need access to our home reliably, every time (guests, cleaners, handymen, Owners) and yet it is not one of the mundane details you want to have to concern yourslef with. Pros Remotelock is very reliable. Set it up and it works - seamlessly with my Property Management System and my Cleaner Software, TurnoverBnB. I like the flexibility of the product. You can choose the length of the codes. Cons I have NO negatives regarding this software. It does what you expect it to do, very well. OW Owner Owner Used the software for: 3-5 years ### "Terrible customer service" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 December 30, 2024 The customer service is the worst I have experienced. Pros Purchase 3 locks @700$ each. One of the broke about 6 months after. The other two have been working for a little over two years. Cons Requires a subscription. I purchased a Schlage to replace the one that broke down and have no complaints. Best is that I don’t have to pay for a subscription. VO VP of Marketing VP of Marketing Used the software for: 3-5 years ### "NEVER TRUST THIS COMPANY" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 15, 2025 I would do zero if I could. We loved working with remotelock, but for the last few weeks it has been a nightmare. Codes suddenly dissapearing from our locks, guests not being able to get in, ALWAYS after hours when we have limited ability to solve it. Fast forward today and they have the AUDACITY of saying they are sorry for the OUTAGE they have had for two weeks. WHY WOULD YOU NOT HAVE TOLD US THIS? We could have prepared by staffing up overnight, or had back up plans in place. All the while support was no where to be found. I must have submitted a hundred tickets. What a perfect example of what not to do when your company experiences an outage. Unbelievable. Pros I would never trust them again so it does not matter. Cons Their support disappears when they have technical issues company wide. PR President President Used the software for: 3-5 years ### "RemoteLock - Guests and customers get locked out" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 3, 2025 I have been a customer for several years, finally left after multiple outages went unsolved. When you call the main number for sales you only have the option to leave a message that goes unreturned. Cons The product works generally well, however the support department, or lack thereof is generally non existent. I could not recommend this product if dependability or reliability are important. CO Co-Owner Co-Owner Used the software for: 3-5 years ### "Poor hardware & terrible customer service" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 5, 2023 We have been using them for over 5 years as they were the best option for our budget when we started. Due to poor hardware and basically non-existent support we are looking to replace them in all 6 of our hospitality locations… Pros The locks can be centrally controlled and work OK with our Hotel PMS compared to cheaper solutions. Cons The newer locks especially are of poor quality and fail to allow access many times. We are using in a hotel situation with only 8 rooms and probably replace 8+ locks per year. The company is extremely slow to respond to issues (days not hours) and gives poor and basic advice like replace the batteries or it was user error when it is not. They basically gaslight you and don’t care about your user experience with them. NA Network Admin Network Admin Used the software for: 3-5 years ### "Price Increased by 1000%" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 October 6, 2023 Remote lock has recently changed their pricing plans, moving from yearly billing to monthly. I used to be charged about $11 per year for their service and I'm now being charged $12 per month. Pros Easy to setup and works most of the time. Cons Locks sometimes lose connection for hours. Locks only last about 3-4 years. Price increased by a lot recently. [View all Reviews](https://www.capterra.com/p/266951/RemoteLock/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.