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"Review"
Mark C. - OperationsAugust 17, 2023
STARTING PRICE
Not provided by software provider
EASE OF USE
4.1/5
Based on Capterra user reviews
RemoteLock is the first to offer a universal access control platform. Unlike the competition, RemoteLock’s software allows property managers in multifamily, vacation rental and commercial industries to choose from an ever-expanding offering of smart lock brands, integrate other essential business software and manage it all on one platform. With RemoteLock, customers get the ultimate flexibility when granting any person access to any space, from anywhere.
Provider
RemoteLock
Located In
United States
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
In Person, Webinars, Documentation, Videos
Support
Email/Help Desk, FAQs/Forum, Phone Support
Property managers/owners in multifamily, vacation rental and commercial prefer RemoteLock's access control solution as it allows remote control of any door--those with smart locks and wired access.
Content Source: RemoteLock
Green rating bars show the winning product based on the average rating and number of reviews.
RemoteLock Reviews
Pros
Very happy with the Airbnb integration. Works very well and gives me good control of guests and regular users.
The locks are easy to install and set up. The functionality of the locks is amazing.
Great experience and always quick to help if there is an issue.
Love, Love, Love the product. Works well with little issues.
Cons
We found two problems here... first, when we took locks apart to check on them, we found that some had actually cut through the wiring or come apart where they were poorly soldered.
Instead, we left messages, sent emails, and had responses at times when we were no longer near the properties. The other problem that we had was that the locks would stop working when winter came.
I kept a list of codes they had me try so that I could problem shoot on my own at times. The cost of these locks was 3-4 times as much as the ones I replaced them with.
The basic attitude was so sad, too bad, your one-year warranty is over. If this was on a working part, I could understand it.
"Review"
Overall: Overall decent
Pros: Overall usage of reviewing all the locks
Cons: Hookup process. Took many locks to finally figure it out to a simpler process.
"Reliable, Easy to Implement and Use"
Overall: What's great about it is once you have it set up (which is simple) you literally do set it and forget it. With all the other things I need to think about and focus on each day, it is great to know that this is not one of them. It is a VITAL aspect of renting out a vacation rental home: people need access to our home reliably, every time (guests, cleaners, handymen, Owners) and yet it is not one of the mundane details you want to have to concern yourslef with.
Pros: Remotelock is very reliable. Set it up and it works - seamlessly with my Property Management System and my Cleaner Software, TurnoverBnB. I like the flexibility of the product. You can choose the length of the codes.
Cons: I have NO negatives regarding this software. It does what you expect it to do, very well.
Vendor Response
"They do not last "
Overall: I feel as though I was ripped off because I had to purchase outrageously priced locks because they were intergated with my reserveration system, then for them not to last more than a year.
Pros: It was intergarated with my reserveration system, customer serviceis responsive and tries to trouble shoot.
Cons: Locks Do not last more than a year, purchased12 of their top of the line they had for $800.00 each. 1st one went out 6 months in remote lock replaced it, 6 months later another one went out no replacement and another one is starting to go out.
"Easy to use and set up"
Overall: Its so smooth as long as you know it involves an wifi lock
Pros: Easy integration on platforms and esse of set up and low fee
Cons: Actually none there is nothing that I dont like as I a tech guy it was easy for me to set up and also the integration with platform calendar to generate key code on the lock and make it ready to send to guests.
Vendor Response
"Great Locks"
Overall: Great experience and always quick to help if there is an issue.
Pros: The locks are easy to install and set up. The functionality of the locks is amazing. You can set lick codes as last four of guests phone number and give access over the phone. If any questions arise you can immediately see when doors were opened and what codes were used.
Cons: No issues since we installed. We have been very happy with product.
