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Pros
Jessie was always eager and enthusiastic about helping us and we look forward to further collaborations in the future.
We partnered with Magestore to outline our specific requirements, and they took the necessary time to understand our needs and customized a solution that perfectly suited our business.
We have been using Magestore POS for almost a year now and we are very pleased with it. If you a running Magento then this is definitely the best POS.
The support team is wonderful to work with and very supportive. We were able to get help in setting up our system, importing large numbers of products, and live support for our store opening.
Cons
This I find as a bad practice because at least we should have access to the software we purchased even if they provide no update.
Wasted three weeks of time. Spoke to sasles agent [SENSITIVE CONTENT], she disappered with no alternate contact, and reappeared later saying she was sick.
They can't even deliver the basics they say are already in production nor can they afford to maintain it so it stays in production. Just a total waste of time with dishonest people.
SENSITIVE CONTENT] then tried to make some money off our frustration by asking us to pay for support to fix their application which doesn't work as designed.
Showing Most Helpful
Showing 22 of 22 reviews
"If you run in Magento, this is the ultimate omni-channel POS solution"
Overall: My experience with this team, which I have worked with for awhile now, has been incredible enough for me to write this review lol. They have gone above and beyond time and time again, to ensure that their product is dependable, reliable and cutting-edge. They have always been true to their word, very responsive and caring support team. Every employee from magestore I have worked with truly cares about their product and the businesses that use it. It feels more like a partnership sometimes and I cannot express the importance of that feeling. They are constantly improving and releasing new features also. They have made a believer out of me and probably my whole staff as well. Thank you Magestore team!
Pros: The customization options are endless. We have customized this platform around the needs of our business and it has allowed for exponential growth. There is no other Magento solution that comes even close. I've looked at them all.
Cons: Magento is a beast that takes patience, determination and a lot of work to tame. Every Magento instance becomes unique and different from each other which sometimes has to be debugged. Extensions can cause conflicts with each other, it's just Magento's nature. I can't stress the importance of understanding this point. It's not a con on magestore but an important thing to consider. Magento is not plug and play.
"Great POS system with ability to customize anything."
Overall: Lots of learning for myself and my team to work with Magento. Once we understood the product, we could better communicate to Magestore about our issues. Magestore recently started hosting our server and the cost was 1/3 of what we paid before, and the speed was double. Magestore created a very good POS for us, we had some glitches in the beginning, but they were able to resolve the issues for us. We have been using Magestore for about 3 years now, and we had many struggles with Magento. I would say 3 years in we have a very good website and POS that I am very proud of that works exceptionally well. But it was not without hard work from our side as well as Magestore.
Pros: Great communication and ability to actual do what you ask.
Cons: Magento is a complicated program, but Magestore has a good understanding on how to implement the software. So far, Magestore has outperformed all other POS companies we worked with in all areas.
Vendor Response
"Very happy with the POS system from Magestore"
Overall: They really take the time for you and think with you, when there are problems or ambiguities, so that everything works well in the end. Thanks for everything!
Pros: We have recently started working with the POS system. During the installation, some problems arose that affected the functioning of our website. The Magestore team solved the problems and are also always willing to help you if there are any ambiguities. Really great service! The POS Lite system works very easily, which allows us to keep our inventory management up to date.
Cons: Actually nothing, the service is very good and if necessary they make adjustments so that the operation of the system in combination with your own website works well.
"Good POS as a start"
Pros: The integration done by the Magestore team was ok.
Cons: What can be improved: as a beginner, I would have appreciated more help configuring printers, barcode scanners, cash drawers (ready-to-use solution), barcode impressions (hard to configure), gift card (our salesperson need to go to the backend of Magento to find the gift code when a customer buy one, translation for gift cards on the website were missing, gift card impression should be on a standard format page so customer can easily print it), customize delivery method require to customise development to be implemented, no gift receipt.
"A great POS, and a great team behind it"
Overall: The Magestore team’ responsiveness was consistently impressive, and they handled installation and issue resolution remarkably quickly. Jessie was always eager and enthusiastic about helping us and we look forward to further collaborations in the future!
Pros: Magestore’s POS was our ideal solution for seamlessly integrating our new Magento website and POS system. Having everything in one place has simplified our workflow significantly!
Cons: Magestore's POS is very easy to use and is intuitive. The good thing about Magestore is we can organise to include new features as we need them, and we'll likely discuss adding a "daily, weekly, monthly" sales tab on our POS.
"Product Amazing Support Garbage"
Overall: If the product wasn't as good as it was or there was an alternative that offered real customer support I would leave. Since there isn't I'm happy with the product itself.
Pros: The ease of use and integration. As we use a Magento 2 backend we needed an easy integration POS for our brick and mortar store and for the most part this is the be all and end all.
Cons: Their customer service. They don't actually have customer service it's more like a representative who will answer you occassionally and will get to your problem sometime in the next six months if you are lucky. They don't understand the words URGENT or RUSH. They are disorganized and don't speak English very well.
"Excellent software and support"
Overall: Couldn't fault them really. We had some minor setup and installation issues on our heavily customised MAgento store but the guys [sensitive content hidden] were very patient and quick to respond to all our queries. We had some issues which were related to other extensions we had but [sensitive content hidden] helped us resolve those also which they obviously didn't need to do.
Pros: Speed. The POS syncs quickly and is very responsive for the guys in the shop
Cons: Nothing really apart from maybe an option to customise the receipt template however it's really not that much of a big deal.
"Seamless Integration"
Overall: Overall a great experience with the team
Pros: When I first started my business, I really did not want to have two different system for POS and online store to synchronize manually. This led us to use Magestore POS system which from day #1 solved this issue with us which saved us a lot of time and money in the long run from having to sync sales from multiple sources. Highly recommended solution!
Cons: Upgrade cycles can increase the cost over time
"Very good service"
Pros: POS Checkout. It can be combined with the cash register of my offline store, integrating resources.
Cons: Some of these settings are quite frustrating, especially for people with multiple warehouses and sales points.
"Best EPOS solution with magento Integration"
Overall: Magestore's EPOS solution seamlessly integrates with our Magento website, focusing on stock synchronization and inventory management. They understood our requirements and created a customized solution that perfectly aligned with our business needs.Their consistent and efficient support throughout the process greatly enhanced our experience. I highly recommend Magestore's EPOS solution to anyone in need of a reliable Magento integration. They exceeded our expectations in every aspect, delivering a seamless and tailored solution.
Pros: Managing in-store stock and website stock in one system is made easy with our solution.
Cons: Not at the moment. It is working perfectly for me, and I don't have any concerns or drawbacks to report.
"The Perfect EPOS Solution for Magento"
Overall: In the past year, we had been searching for an EPOS solution that would integrate smoothly with our Magento website. Our priority was to synchronize stock levels, customer rewards points, and online and in-store promotions. We partnered with Magestore to outline our specific requirements, and they took the necessary time to understand our needs and customized a solution that perfectly suited our business.Throughout the process, we received consistent and efficient support from Magestore, which greatly contributed to our positive experience. I would highly recommend Magestore's EPOS solution to anyone seeking a great solution to work with Magento. In summary, finding a reliable EPOS solution that can seamlessly integrate with your website and business requirements is crucial, and Magestore certainly delivered on all fronts.
Pros: Easy to manage the in-store stock and website stock in one system.
Cons: Nothing all is fine as mentioned in my summary.
"Great POS"
Pros: Excellent attention from all the team. They support us throughout the implementation process. The system works perfect and met all our requirements and more.
Cons: Not for now. It works perfectly. I don't have cons
"Perfect Omnichannel solution!"
Overall: The solution is functional, precise and very easy to use. Especially if you are running online and retail stores at the same time. Additional features are easily implemented and so far it meets all our expectations. The support tea is great and very fast!
Pros: The solution works very well with Magento 2. Real time data exchange help better stock management and saves time. It is very easy to use. All necessary features for retail store are there. The design/visual part is perfect for avoiding mistakes and Custom product allows create packages/services on spot.
Cons: So far there hasnt been any big issues with the solution.
"Excellent Pos works great in magento"
Pros: Allow customers to buy online then pick up in-store via POS.
Cons: Software Dont have option for serial numbers.
"Best POS for Magento"
Overall: We have been using Magestore POS for almost a year now and we are very pleased with it. If you a running Magento then this is definitely the best POS. It integrates directly with Magento since it is in fact a Magento plugin. The support team is wonderful to work with and very supportive. We were able to get help in setting up our system, importing large numbers of products, and live support for our store opening. The team really goes above and beyond in making sure you are happy with the software. There is real sense of investment on their part and they will stick with you through whatever problems may arise. Nothing beats that feeling of being cared for and having reliable help.
Pros: It integrates directly with Magento. It has a slick PWA frontend that is fast and resilient—it can even continue working offline if need be. Extra features such as gift cards, loyalty point system, inventory management. Not to mention excellent support
Cons: Magento is complicated to set up so there may be some hiccups getting everything up and running initially.
"Great software for any Omnichannel store"
Overall: Great company and very quick with responses. Good knowledge of Magento and their products are very stable.We have many stores and our operations would have been a challenge without their POS system. They just have to review their support terms and conditions as well as the pricing.
Pros: Great company and very quick with responses. Good knowledge of Magento and their products are very stable.We have many stores and our operations would have been a challenge without their POS system.
Cons: Just the price is a bit high and the ongoing support is also a bit expensive expecially for a small business.They will also disable your account and block your access to the recent updates if your support is not renewed. This I find as a bad practice because at least we should have access to the software we purchased even if they provide no update.
"Doesn't work as designed. Can't be used or tested"
Overall: Wasted three weeks of time. Spoke to sasles agent [SENSITIVE CONTENT], she disappered with no alternate contact, and reappeared later saying she was sick. So we decided to test the POS solution using the free plugin and it didn't work. Just loops the login page. Total waste of time. [SENSITIVE CONTENT] then tried to make some money off our frustration by asking us to pay for support to fix their application which doesn't work as designed. Would not recommend wasting your time with this company. it's clear they cannot fully deliver. They can't even deliver the basics they say are already in production nor can they afford to maintain it so it stays in production. Just a total waste of time with dishonest people.
Pros: I couldn't tell you because the free trial plugin doesn't work .
Cons: Software installs but doesn't work. Stays in a loop in which no staff member added can sign in. Infact they are just asked to login over and over. This is the "free" plugin and when you ask for support they will try to get you to buy support. Makes no sense unless fraud.
"magestore help me to build my store"
Overall: when you have a website , and if you don't have a pos then you probably will be loosing a lot of time processing your salemagestore is the solution
Pros: magestore help me to build my storeto have everything organized, well with the software is helpful, you have to dedicate time to put inventory to your website
Cons: magento, is not easy to install, you better install it with them
"A Little Buggy But All In All A Good Solution"
Overall: Overall it's been positive. I like the newer version fewer loading issues and a pretty smooth ride overall.
Pros: The new version is fast and simple to use. There are fewer issues with items being out of stock. We don't have issues anymore of customers not appearing so pretty happy.
Cons: Weird things like one of the POS stations doesn't work for no apparent reason. We have a POS terminal that simply won't work while the rest work fine. Also when refunding an order the item isn't added back into stock.
"Omnichannel POS "
Overall: The service is excellent and efficient. They know there stuff. They are honest and transparent. They go the extra mile to help you succeed. We cannot ask for more!
Pros: Makes our lives easier. Can look up daily records, keep inventory up to date and more
Cons: When you were not taking care of Magento website developers kept braking it. Now cannot ask for more. Thank you
"Magestore is a leader in all things Magento"
Pros: Magestore is a leader in all things Magento. I've used them on countless projects and with lots of their apps. This one is the same and doesn't disappoint.
Cons: Limited feature set. Just make sure it fits exactly what you need for your specific store and how you want it set up.
"Great"
Pros: Works great, easy to use, came recommended by our web developer
Cons: No complaints here, our developer who installed it didn't mention anything wrong with it