# Qualifacts CareLogic Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Qualifacts CareLogic Software - reviews, pricing plans, popular comparisons to other Mental Health EHR products and more. Source: https://www.capterra.com/p/267145/CareLogic-Enterprise --- # Qualifacts CareLogic Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Qualifacts CareLogic ## What is Qualifacts CareLogic? CareLogic is a comprehensive and intuitive web-based EHR designed exclusively for behavioral health and human services. This highly configurable EHR improves clinical, administrative, and revenue processes with user-friendly workflows for intake, scheduling, treatment planning, and documentation. Configurability enables agencies to tailor the system to unique requirements, workflows, programs, and organizational needs. Key capabilities include form builder, assessments, clinical decision support, patient portal, reporting, billing, analytics, business intelligence, patient portal, mobile and virtual care. CareLogic is adept at supporting CCBHCs, and meeting value-based reimbursement, state-specific reporting, and interoperability needs. Customer satisfaction is ensured by a proven implementation method, hands-on training, and robust customer support. ## What is Qualifacts CareLogic used for? [Mental Health EHR](https://www.capterra.com/mental-health-ehr-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Mental Health](https://www.capterra.com/mental-health-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 355 user reviews Reviews sentiment Positive 75% Neutral 18% Negative 7% Pros & cons Streamlined electronic documentation Flexible cloud-based accessibility Challenging billing and reporting processes Cumbersome and slow reporting tools ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Therapy / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Qualifacts CareLogic?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.qualifacts.com&name=Qualifacts CareLogic) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Qualifacts CareLogic 3.9 (355) VS. [4.7 (829)](https://www.capterra.com/p/124769/CounSol-com/reviews/) Starting Price Contact vendor Starting Price $49.95 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (355) Ease Of Use 4.6 (527) Value For Money 3.7 (211) Value For Money 4.7 (408) Customer Service 3.6 (322) Customer Service 4.9 (482) ## Qualifacts CareLogic alternatives [4.1 (338)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars Highest Rated [4.7 (963)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (198)](https://www.capterra.com/p/73807/BestNotes/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (1,033)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/267145/CareLogic-Enterprise/alternatives/) ## FAQs about Qualifacts CareLogic Overview ### What problems does Qualifacts CareLogic solve? Qualifacts CareLogic solves paper-heavy behavioral health workflows, disconnected client records, and slow documentation by centralizing scheduling, clinical notes, treatment plans, signatures, and reporting in one web-based system. Clinicians, supervisors, and behavioral health administrators benefit most by improving compliance, speeding chart review, supporting remote access, and reducing time spent on paperwork. Answer based on 174 reviews Overview ### Which roles and teams benefit most from Qualifacts CareLogic? Qualifacts CareLogic is most used by clinical leaders, billing teams, operations managers, and IT administrators in behavioral health organizations. Clinical directors and counselors support documentation and care coordination, billing managers streamline claims and reimbursement, operations and finance leaders track performance, and EHR specialists manage system configuration, reporting, and compliance. Answer based on 307 reviews Overview ### What company size and industries is Qualifacts CareLogic built for? Qualifacts CareLogic is built for small and midsize behavioral health organizations, with 49% of reviewers from small businesses and 42% from midsize companies. It primarily serves mental health care providers, which make up 57% of reviewers, followed by hospital and health care at 12% and health, wellness and fitness at 8%. Answer based on 355 reviews Features and Usability ### What are the key features of Qualifacts CareLogic? Qualifacts CareLogic includes core behavioral health features such as clinical documentation, appointment scheduling, billing and claims management, and ad hoc reporting. Differentiating capabilities include customizable forms and treatment plans, electronic prescribing, HL7 interoperability, and role-based permissions, with mobile access and supervisor review tools supporting remote care and staff oversight. Answer based on 96 reviews Integrations ### Which third-party tools and platforms does Qualifacts CareLogic integrate with? Qualifacts CareLogic integrates with WileyPLUS. Reviewer feedback specifically mentions WileyPLUS in connection with supporting new clinicians and maintaining the integrity of the golden thread. No other third-party integrations are identified in the provided reviewer data, so WileyPLUS is the only named platform confirmed here. Answer based on 23 reviews Getting Started and Support ### How hard is it to implement Qualifacts CareLogic? Qualifacts CareLogic requires a detailed, collaborative setup process that usually pays off, but implementation can be demanding. Behavioral health agencies often value its configurability, training webinars, and user community, while complex organizations may need stronger internal project teams, deeper reporting expertise, and clearer guidance to avoid manual workarounds and rework. Answer based on 55 reviews Getting Started and Support ### How easy is it to onboard and train a team on Qualifacts CareLogic? Qualifacts CareLogic offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers say clinicians, schedulers, and billing staff often learn daily tasks fairly quickly, especially after go-live sessions. System admins, reporting users, and teams with heavy customization usually need more time, repeat training, and clearer guidance. Answer based on 34 reviews Getting Started and Support ### What customer support options does Qualifacts CareLogic offer, and how do users rate the experience? Qualifacts CareLogic offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support staff as knowledgeable, helpful, and responsive, with strong peer community resources and training. Common frustrations include inconsistent ticket turnaround, delayed post-implementation follow-up, and occasional difficulty getting timely resolution for complex issues. Answer based on 84 reviews Features and Usability ### Is Qualifacts CareLogic easy to learn and use? Qualifacts CareLogic feels manageable for daily clinical tasks once teams learn its workflow, but onboarding can be difficult. Clinical staff often find case notes, appointments, and document corrections straightforward, while new users, finance teams, and admins may struggle with navigation, inconsistent setup, browser limits, and the lack of intuitive design in some areas. Answer based on 75 reviews ## Pros and Cons Streamlined electronic documentation 88% positive reviews out of 40 Most reviewers appreciate documentation features that improve workflow, accuracy, compliance, and reduce paperwork burdens. Challenging billing and reporting processes 38% negative reviews out of 61 Some reviewers report billing and reporting are time-consuming, error-prone, costly, and require frequent manual intervention. Sharon E Business Manager, 51 - 200 employees. "Also, another issue is the payers not being listed as primary, secondary, Tertiary, etc. " Flexible cloud-based accessibility 93% positive reviews out of 30 Most reviewers describe remote access as highly convenient, enabling secure work from any internet-connected location. Cumbersome and slow reporting tools 66% negative reviews out of 56 Some reviewers find reporting difficult, with slow performance, limited options, and complex custom report creation. Extensive user customization options 88% positive reviews out of 24 Most reviewers find customization valuable, allowing tailored menus, workflows, and documents to fit organizational needs. Frequent technical glitches and crashes 85% negative reviews out of 53 Most reviewers indicate bugs and issues cause system crashes, data loss, workflow interruptions, and persistent inconvenience. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. HIPAA Compliant 4.4 (24) 79.17% of 24 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Appointment Scheduling 4.2 (20) 60.00% of 20 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Charting 3.9 (18) 88.89% of 18 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. EMR/EHR 3.9 (18) 83.33% of 18 reviewers that rated this feature as important or highly important Create and securely store digital patient records Medical Billing 3.9 (17) 76.47% of 17 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Claims Management 4.1 (11) 72.73% of 11 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Qualifacts CareLogic 92 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Generate one-off reports that meet information requirements System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Creation, administration, and evaluation of assessments or tests Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Manage the treatment plan and coordination between care providers and patients with special health care needs Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Access and track notes regarding case activities and updates within case files Enables management and tracking the certification/licensing requirements of learners, employees, or stakeholders Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Process of submitting and following up on claims with insurance companies Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate Electronic storage of stakeholder contact information Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Securely transfer, access, exchange, integrate or use data with different providers or systems Record and organize clinical notes and progress notes for each patient after interaction with a physician Automatically generates E/M codes based on information collected during patient charting Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Automated reminders and confirmations for booked appointments and events via text or email Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Process of gathering, measuring, and analyzing accurate data Import and export data to and from software applications Protect sensitive data for digital privacy Tools that provide relevant information at specific times to support judgments and courses of action Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Manage product specific documents in a categorized order Electronic storage of drug information such as name, brand, appearance, etc. Transmit prescriptions to pharmacies electronically Electronically collect payments for goods or services Digitally sign online documents Track employee schedules, availability, and performance across projects and tasks Create and securely store digital patient records For mental health professionals providing therapy to multiple patients at the same time For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. Software specialized for non-profit organizations Must serve psychiatrists/psychiatric practices For mental health professionals that specialize in substance abuse therapy/programs Store, manage and track all forms in a centralized location Establish measurable goals and objectives and track their progress over a specific period of time Compliant with HIPAA, which sets standards for sensitive patient data protection Information, data and reports that are being tracked over time Care of patients who are admitted and stay in the hospital overnight Conduct intake assessments to determine patient health status, medical history, conditions, etc. Checking eligibility of patients for different insurance claims Activities related to the initial admission of a charge into the organization's care Captures invoice data and maintains comprehensive records for auditing and reporting purposes Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged Manage billing and payments for a healthcare provider Alerts/warnings for potential allergies or interactions triggered by medications Administer and track medication inventory, schedules, dosage, and side-effects Access software remotely via mobile devices Access the system via a mobile application Manage and support multiple locations For practices with multiple providers Certified for healthcare IT products based on the results from ONC-ATL Allow communication between the company and patients via messages, SMS, emails, phone, and more Patients can register for appointments in advance online Online portal where patients can access information such as health records, treatment plants, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Prescribing, renewing, and keeping a record of the medicines given to an individual or animal Reporting on how each user, task or process has advanced since its initiation Active reporting of data and metrics Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor sales and make necessary adjustment in order to increase demand and revenue Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Create, manage and track all task activities and progression Meet with patients remotely Create, save, and re-purpose templates for emails, forms, etc. Tools to help therapists document, record, and recall patient encounters Addition of necessary external data, applications, tools, or features Set up connections to third-party platforms to improve business processes Track employee/learner's progression through training programs Create treatment plans that document interventions and outcomes to track patient progress Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 3.6 (343) 3.6 Based on 343 reviews ## Pricing Value for money 3.7 (211) ### Starting price Free trial not available Value for money 3.7 (211) 3.7 Based on 211 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (322) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (322) 3.6 Based on 322 reviews ## User reviews Overall rating 3.9 Based on 355 reviews Filter by rating 5(76) 4(174) 3(76) 2(20) 1(9) Mentioned topic Sorted by most recent AU Anonymous User Nurse Mental Health Care ### " Awkward and difficult to use system" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 November 14, 2025 Pros It has improved over the past few years with the interface and style which makes it a bit easier to navigate through different sections. Cons Overall it is an awkward and difficult to use system. You need to be careful to save your notes as they do not automatically save. I do not like having to hover over the menu options because they disappear if I move my mouse in the slightest. Switched from [Exym](https://www.capterra.com/p/41014/Activity-Tracking-System/) We needed to expand our ability to chart more variety of notes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KR Kim R. President Medical Practice ### "Basic, Reliable EMR" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 22, 2025 I practiced successfully with it for over 10 years. It was mostly reliable and met my needs in my psychiatric practice. Pros I loved it because it allowed me to write my complete medical note, including the chief complaint, history & physical, mental status exam, and treatment plans. Cons Sometimes there was a glitch or a complete failure to get online, so I had to keep a paper copy of each patient’s visit, as a back-up to refer to in those situations when Qualifacts was down. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB Sunaina B. Director of Operations Health, Wellness and Fitness ### "Great for behavioral practices" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 27, 2025 I love this software and the supportive srevices. Pros Love this software for patient use. It's easy to schedule-keep appointment-link to document-bill each day workflow works for clinicians. My billing is always correct and never an issue with kick backs. Cons It is about $100 per user when you do smaller organizations but as we've grown the cost has gone down. Switched from [Trakstar Perform](https://www.capterra.com/p/9014/Trakstar-Performance-Appraisal-Software/) Did not like this software compared to what was offered by Qualifacts in terms of online supportive services. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Amya M. Mental Health Associate Mental Health Care ### "Great Documentation Tool!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 January 9, 2025 I was not utilizing all of the features that CareLogic has to offer, so I can't speak to everything. However, the site was relatively easy to navigate, it made clinical intakes and assessments streamlined and efficient. I would definitely recommend this product. Pros It was really helpful to have everything in one place. The process for documentation was especially well designed. Cons Sometimes it was tedious when it came to navigating the different sections. The menu wasn't always accessible so you had to reload the page/ go back and forth between pages. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HP Hannah P. EHR Manager Mental Health Care ### "Positive review with some concerns regarding the MAR" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 November 22, 2024 Overall we have had a positive experience and I would like to continue using this EHR system and look forward to upcoming product releases. Pros I like how customizable it is, so we can configure programs and documents to fit our individual needs. The treatment plan and schedule and the ability to create configurable forms work very well for us. Cons The MedPass window frequently has issues. In the last year we have had 3 major issues of a pop-up error message that would interrupt med pass, Medications not synching between DrFirst and the MAR that was determined to be due to data stored in inactive staff names, meds not synching again that had to do with character limits in data fields on the back end, and now PRNs being removed from the MAR despite being active. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Aaron M. IT Admin Mental Health Care ### "Carelogic is wonderful, but not easy to work with." 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 19, 2024 Friendly community, good support, lots of different ways to rollout your services based on how each department operates. Reporting can be a nightmare, particularly when you are a CCBHC. Pros Lots of customization to fit to the needs of the practice. Cons Difficult learning curve because nothing is standardized and each practice does things differently. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BG Brian G. Director of Finance Non-Profit Organization Management ### "It works, but could work better." 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 November 19, 2024 Software should make your life easier and even with the updated interface, Carelogic feels clunky and outdated. It is difficult to navigate and does not let you learn as you go. Significant training is needed in order to use the software. Pros Recently, an update to the interface has made it a little more user-friendly. It also seems to have robust capabilities. Cons Not very user friendly and difficult to navigate without extensive training. Does not allow you to make changes easily. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TQ Tawanda Q. Director of Finance and Revenue Mental Health Care ### "Director of Finance and Revenue" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 19, 2024 I am the Director of Finance, and in the beginning, it was a bit difficult. It seemed the everyone was new and learning. It has gotten so so much better now. Pros I love all of the flexibility it has for billing and client options. Cons The Staff Per Diem issues and the Duplicate client activities that can't be stopped. I have to have a second eye review each billing for duplicate client charges. Switched from [Data+](https://www.capterra.com/p/158951/Data-Research/) We were looking for a system that could do more and that had a good support team. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KH Kim H. System Administrator and Director Individual & Family Services ### "I would recommend this EHR for Behavioral Health programs." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 19, 2024 I have found CareLogic easy to work in. The staff and help team are responsive when it is within their power to help. I am very pleased with the product as compared to other EHRs we have worked in. Pros The system is modern and configurable. It allows us to manage workflows and easily maintain client records, scheduling, and billing. Cons While there are a lot of resources and technology available, many of the features are available at an additional cost. Alternatives considered [myAvatar](https://www.capterra.com/p/209716/myAvatar/) [Qualifacts Credible](https://www.capterra.com/p/267146/Credible/) Reasons for choosing Qualifacts CareLogic CareLogic was customizable and allowed us to bill our claims electronically through the system. We also thought we could use mobile technology, and the system cost was more affordable for us. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AW Allison W. Behavioral Health Office Manager Human Resources ### "Qualifacts Review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 November 18, 2024 My overall experience has been good. However, many people I work with have described it being difficult to learn and use. Pros I like that everything is all on one platform. Cons I least like that this platform does not easily and effectively sync up to other third party platforms. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/267145/CareLogic-Enterprise/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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