--- title: "CareLogic EHR by Qualifacts Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CareLogic EHR by Qualifacts Software - reviews, pricing plans, popular comparisons to other Mental Health EHR products and more." source_url: "https://www.capterra.com/p/267145/CareLogic-Enterprise/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # CareLogic EHR by Qualifacts Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CareLogic EHR by Qualifacts ## What is CareLogic EHR by Qualifacts? CareLogic is a comprehensive and intuitive web-based EHR designed exclusively for behavioral health and human services. This highly configurable EHR improves clinical, administrative, and revenue processes with user-friendly workflows for intake, scheduling, treatment planning, and documentation. Configurability enables agencies to tailor the system to unique requirements, workflows, programs, and organizational needs. Key capabilities include form builder, assessments, clinical decision support, patient portal, reporting, billing, analytics, business intelligence, patient portal, mobile and virtual care. CareLogic is adept at supporting CCBHCs, and meeting value-based reimbursement, state-specific reporting, and interoperability needs. Customer satisfaction is ensured by a proven implementation method, hands-on training, and robust customer support. ## What is CareLogic EHR by Qualifacts used for? [Mental Health EHR](https://www.capterra.com/mental-health-ehr-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Mental Health](https://www.capterra.com/mental-health-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 356 user reviews Reviews sentiment Positive 76% Neutral 18% Negative 7% Pros & cons Efficient electronic documentation Web-based system mobility Challenging billing workflows Cumbersome and slow reporting ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Therapy / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CareLogic EHR by Qualifacts?[Manage this product listing](https://www.g2.com/products/carelogic-ehr-by-qualifacts/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CareLogic EHR by Qualifacts 3.9 (356) VS. [4.0 (1,391)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (356) Ease Of Use 4.1 (722) Value For Money 3.7 (212) Value For Money 3.7 (591) Customer Service 3.6 (323) Customer Service 3.8 (658) ## CareLogic EHR by Qualifacts alternatives Highest Rated [4.8 (538)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (685)](https://www.capterra.com/p/93446/AestheticsPro/reviews/) Starting price $160.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.5 (568)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.1 (1,134)](https://www.capterra.com/p/48210/ChiroTouch/reviews/) Starting price $329.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/267145/CareLogic-Enterprise/alternatives/) ## FAQs about CareLogic EHR by Qualifacts Overview ### What problems does Qualifacts CareLogic solve? Qualifacts CareLogic solves paper-based, disconnected behavioral-health workflows by linking scheduling, clinical documentation, electronic signatures, client records, billing, and compliance alerts in one system. Configurable forms and reporting help clinicians, supervisors, billing teams, and agency administrators capture program-specific care data, monitor productivity, review documentation, and support outcomes-based planning across outpatient and community services. Answer based on 184 reviews Overview ### Which roles and teams benefit most from Qualifacts CareLogic? Qualifacts CareLogic is most used by clinical leaders and counselors managing client documentation, treatment workflows, and care quality. Billing and finance teams handle claims, reimbursements, and revenue oversight, while EHR, IT, and system administrators maintain configurations and user support. Operations leaders and executives monitor organizational performance, compliance, and service delivery. Answer based on 307 reviews Overview ### What company size and industries is Qualifacts CareLogic built for? Qualifacts CareLogic is built for small community mental health organizations, which represent 49% of reviewers, and enterprise behavioral health agencies. It serves mental health care providers (57%), hospital and health care organizations (12%), and health, wellness and fitness providers (8%), including psychiatry, CCBHCs, SUD facilities, IDD/autism agencies, and public health departments. Answer based on 355 reviews Features and Usability ### What are the key features of Qualifacts CareLogic? Qualifacts CareLogic includes charting for clinical documentation and medical billing for invoicing, claims, accounts receivable, and reimbursement workflows. It also provides appointment scheduling, care plan management, case notes, and reporting tools for managing client services and practice operations. The platform also covers HIPAA Compliant requirements. Answer based on 12 reviews Getting Started and Support ### What is the CareLogic implementation process like? Qualifacts CareLogic provides a collaborative, highly configurable implementation process that suits behavioral health agencies willing to invest in setup. Implementation teams, training resources, webinars, and user communities help organizations build forms and workflows, although complex agencies may need experienced staff, detailed planning, and extra effort for reporting or new programs. Answer based on 55 reviews Getting Started and Support ### How easy is it to onboard and train a team on Qualifacts CareLogic? Qualifacts CareLogic offers in-person and live online training, webinars, documentation, and videos. Reviewers report that clinical staff and new hires often learn routine scheduling, documentation, and billing tasks quickly after initial training. System administrators and reporting users typically need more time, particularly for configuration, implementation, and Pentaho reporting. Answer based on 34 reviews Getting Started and Support ### What customer support options does Qualifacts CareLogic offer, and how do users rate the experience? Qualifacts CareLogic offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe representatives as helpful, knowledgeable, and responsive, with support quality and ticket routing improving over time. However, some report inconsistent turnaround, delayed resolutions for complex tickets, and documentation that does not always explain available options clearly. Answer based on 84 reviews Features and Usability ### Is Qualifacts CareLogic easy to use? Qualifacts CareLogic supports routine clinical and administrative tasks after training, but its interface can feel difficult at first. Behavioral health staff often find basic documentation, appointment monitoring, and corrections manageable, while system administrators and reporting users may face less intuitive menus, configuration steps, and manual saving requirements. Answer based on 75 reviews Features and Usability ### How well does CareLogic work for clinical documentation? Qualifacts CareLogic supports behavioral health documentation, scheduling, treatment plans, and clinical supervision across outpatient programs. Clinicians value logical workflows, configurable forms, and access to client information, while organizations with medical, inpatient, portal, integration, or advanced record-navigation needs may find gaps, added costs, or more complicated processes. Answer based on 50 reviews ## Pros and Cons Efficient electronic documentation 88% positive reviews out of 40 Most reviewers describe documentation as easy, customizable, and improving workflow, compliance, and record accuracy. Challenging billing workflows 38% negative reviews out of 61 Some reviewers describe billing and reporting as tedious, error-prone, costly, and difficult to set up or modify. Sharon E. Business Manager, 51 - 200 employees. "Also, another issue is the payers not being listed as primary, secondary, Tertiary, etc. " Web-based system mobility 93% positive reviews out of 30 Most reviewers appreciate remote access, enabling work from any location with only internet required. Cumbersome and slow reporting 66% negative reviews out of 56 Most reviewers indicate reporting is slow, difficult to customize, and lacks user-friendly features and adequate templates. Flexible system configuration options 88% positive reviews out of 24 Most reviewers find customization options extensive, allowing adaptation of menus, screens, and workflows to organizational needs. Frequent technical disruptions 85% negative reviews out of 53 Most reviewers report frequent crashes, glitches, and errors disrupt workflow, causing data loss and user frustration. ## Features AI summary Based on 1,280 Mental Health EHR reviews Capterra data shows that buyers of Mental Health EHR rank the following features as their top priorities: - **HIPAA Compliant** (**82%** of reviewers rated this feature as critical) - **Therapy Notes** (**67%**) - **EMR/EHR** (**68%**) Qualifacts CareLogic supports all three of the features reviewers rate most important: **HIPAA Compliant**, **Therapy Notes**, and **EMR/EHR**. Together, these capabilities help mental health providers protect patient information, document care accurately, and maintain complete electronic health records, allowing teams to deliver organized, compliant, and consistent care. HIPAA Compliant 4.4 (24) 79.17% of 24 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection EMR/EHR 3.9 (18) 83.33% of 18 reviewers that rated this feature as important or highly important Create and securely store digital patient records Charting 3.9 (19) 89.47% of 19 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Document Management 3.5 (11) 118.18% of 11 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Appointment Scheduling 4.2 (20) 60.00% of 20 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Medical Billing 3.9 (17) 76.47% of 17 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider CareLogic EHR by Qualifacts 92 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Ad hoc Reporting: Generate one-off reports that meet information requirements - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Case Notes: Access and track notes regarding case activities and updates within case files - Certification & Licensing: Enables management and tracking the certification/licensing requirements of learners, employees, or stakeholders - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Client Database: Electronic storage of stakeholder contact information - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinic Interoperability: Securely transfer, access, exchange, integrate or use data with different providers or systems - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Collection: Process of gathering, measuring, and analyzing accurate data - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Documentation Management: Manage product specific documents in a categorized order - Drug Reference Database: Electronic storage of drug information such as name, brand, appearance, etc. - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - For Group Therapy: For mental health professionals providing therapy to multiple patients at the same time - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - For Nonprofits: Software specialized for non-profit organizations - For Psychiatrists: Must serve psychiatrists/psychiatric practices - For Substance Abuse Therapy: For mental health professionals that specialize in substance abuse therapy/programs - Forms Management: Store, manage and track all forms in a centralized location - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - In-Patient Management: Care of patients who are admitted and stay in the hospital overnight - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Intake Management: Activities related to the initial admission of a charge into the organization's care - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Meaningful Use Certified: Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged - Medical Billing: Manage billing and payments for a healthcare provider - Medication Alerts/Warnings: Alerts/warnings for potential allergies or interactions triggered by medications - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - Multi-Provider Practice: For practices with multiple providers - ONC-ATCB Certified: Certified for healthcare IT products based on the results from ONC-ATL - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Prescription Management: Prescribing, renewing, and keeping a record of the medicines given to an individual or animal - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Telemedicine: Meet with patients remotely - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Therapy Notes: Tools to help therapists document, record, and recall patient encounters - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Training Management: Track employee/learner's progression through training programs - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.6 (344) 3.6 Based on 344 reviews ## Pricing Value for money 3.7 (212) ### Starting price Free trial not available Value for money 3.7 (212) 3.7 Based on 212 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (323) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (323) 3.6 Based on 323 reviews ## User reviews Overall rating 3.9 Based on 356 reviews Filter by rating Counts reflect reviews available in this feed. 5(77) 4(174) 3(76) 2(20) 1(9) Mentioned topic Recent reviews first, then most helpful RE Reviewer Pharmacy assistant Used the software for: I used a free trial ### "Comprehensive platform with some room for improvements" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 21, 2026 Overall, it’s a comprehensive platform streamlines patient records, clinical notes and billing.however some upgradation needs to be done. Pros Its user interface allows to do multitasking like patient billing, records, and patient portal for clinical notes. Cons Top tier features always an extra cost for the buisnesses. Customer support could be slow sometimes.Occasional glitches and issues could be a security threat Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Nurse Used the software for: 3-5 years ### " Awkward and difficult to use system" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 November 17, 2025 Pros It has improved over the past few years with the interface and style which makes it a bit easier to navigate through different sections. Cons Overall it is an awkward and difficult to use system. You need to be careful to save your notes as they do not automatically save. I do not like having to hover over the menu options because they disappear if I move my mouse in the slightest. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Stephen A. CEO Used the software for: 3-5 years ### "CareLogic the best of the field" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 27, 2018 The best thing about Qualifacts is their customer service orientation. While not absolutely perfect over the seven years we've been customers, problems that arose have been addressed vigorously. The management of the company is interactive and engaged with their end users. Their mission is directly to further our work with clients, which I appreciate. EHR software has to live between the worlds of a fragmented healthcare system, the great variety of customer needs and programs, and federal and state regulations that are ever-changing. I have felt supported along the way to achieve the work of our agency by their focus on making that intersection easier. I highly recommend this platform. Pros CareLogic is easy for end users. The simple schedule-keep appointment-link to document-bill each day workflow works for clinicians. The billing is accurate, and we've never lost a bit of data. Reliability is very high, and has improved from already high service level reliability. Speed is good, and data is available. Cons The interface is dated compared to programs like Microsoft office or web sites like Gmail. There have been strides in the last two years in that the interface is now browser agnostic, running on platforms other than Microsoft IE. It was a tough change to implement, given some built-in data elements that relied on IE. Qualifacts stuck with the project, though, and achieved the goal. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Christi S. Revenue Cycle Supervisor Used the software for: 3-5 years ### "Great Platform!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 19, 2024 Overall, CareLogic is a great platform to use for Behavioral Health. I use it for the revenue cycle and it really is very helpful and very user friendly. It has everything I need, but if there's something I'm needing data for, there is definitely a report for whatever I need. Pros I like that once you learn the system, it is very user friendly and has a lot of great aspects to help you navigate. Cons The thing I like the least would have to be that you can't have a lot of multiple tabs open at one time if you're trying to multitask. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Business Manager Used the software for: 3-5 years ### "Business Manager" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 1/10 November 19, 2024 Overall. Carelogic requires my team to do a lot of manual work. I can not trust the reporting that comes out of Carelogic so I have to go through the data manually. Also, another issue is the payers not being listed as primary, secondary, Tertiary, etc. This to causes issues with reporting. When I open up tickets your teams wrong answers usually help lead me to the right ones... lately I have had good assistance and help. With Inpatient no one knows anything about. Pros I like the Outpatient EMR portion of Carelogic the most. Cons The Billing product in Carelogic is not the greatest. You can't enter a negative you have to use write up's which causes issues with secondary billing. Also the way Carelogic Handles Inpatient notes and coding is incorrect. Inpatient claims have to be coded in a whole in bill room and board claims not by the first note done. I think there needs to be a coding module added for inpatient claims and those are the codes that drop on the UB. The codes on the notes would drop on the physician charges. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Behavioral Health Office Manager Used the software for: 1-3 years ### "Qualifacts Review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 November 22, 2024 My overall experience has been good. However, many people I work with have described it being difficult to learn and use. Pros I like that everything is all on one platform. Cons I least like that this platform does not easily and effectively sync up to other third party platforms. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Chief Services Officer Used the software for: 1-3 years ### "CareLogic Works for Us" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 9/10 September 23, 2022 Overall, this system handles the complexity of a community-based non-profit and its idiosyncrasies. We reviewed at least 10 systems before deciding on CareLogic as the best option for us. While no system is perfect, CareLogic meets and exceeds our daily needs. Pros I like the traceability of the records access and changes. the ease of deploying updates, and the all the data that is available. As a community non-profit with varied programming, CareLogic allowed us to be streamline common tasks while customizing some of the programmatic differences. Cons While there is a ton of data collected, retrieving the data and the support around data retrieval is lacking. I find most answers to be pat and lack creativity. This system would get all the stars in the world, if we had more user/analytic support to realize our BI goals. I would also like more readily available integrations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CFO Used the software for: 1-3 years ### "Worst EHR " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 May 17, 2022 Horrendous experience. The task tickets are a joke, and our implementation has not been finalized since we, as previously stated, are unable to get the most basic report which is an aging report. A really significant reason for going with Carelogic was the patient portal to which is not working because they keep assigning different individuals to the project (for over a year) and no one seems to know anything. If you are a mid-size company DO NOT go with this EHR. It's been the worst professional experience we've had with this company. Pros Clinical documentation is very thorough and meets the needs of the company. Cons On the administrative and billing aspect it is the worst EHR software we could have chosen. We went live in December 2020 and to this day (May 2022) we had not been able to run an aging report or any billing report for that matter that will provide accurate numbers. We've had to spect thousands of dollars with an additional software to help us with reports. They also have not been able to get our patient portal up and running - no one in that company has any accountability. We have 50 employees and we pay $8000 a month - more than we've ever paid for an EHR and we did so because we were assured that the billing management and report would work, but it has not and we have lost so much revenue trying to figure out the system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Systems Manager Used the software for: 3-5 years ### "Partnership and customer focused" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 24, 2019 We are able to create documents to meet our service line needs. We are able to access the data in order to do reporting and do organizational planning. CareLogic has been a very good partner for our organization and the services that we provide. Pros The software is highly configurable to meet your organizations needs. The implementation process was a collaboration between our organization and Qualifacts. There is a strong user community that acts as a resource but also as a learning collaborative for best practice and configuration. Qualifacts strives to be a partner with its customer base and commits to helping its customers to be successful. Cons Although the software is highly configurable to meet organizational needs, this customization is limiting in its ability to move data from organizational custom form to multiple uses of that form in your workflows. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Program Manager Used the software for: 3-5 years ### "Keeping Clients Data Private" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 29, 2019 Overall the experience with CareLogic has been great. We will continue to find new uses and features to enhance our programs! Pros CareLogic for us has been great! We used this program now for the last few years and have found so many different uses for what we need. We love the fact that we can pull great data from the system in report form and be able to submit those directly for grants. Another things we love is the ability to have supervisors access their staff's clients to insure arcuate data entry! Cons The only thing that our program would benefit from is a way to create documents that are a little less medical field data entry. However, we have worked with CareLogic and our IT team and have found some great ways to fulfill our needs in our program! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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