--- title: "Qualifacts CareLogic Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Qualifacts CareLogic Software - reviews, pricing plans, popular comparisons to other Mental Health products and more." source_url: "https://www.capterra.com/p/267145/CareLogic-Enterprise/" page_type: "product" language: "en" --- # Qualifacts CareLogic Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Qualifacts CareLogic ## What is Qualifacts CareLogic? CareLogic is a comprehensive and intuitive web-based EHR designed exclusively for behavioral health and human services. This highly configurable EHR improves clinical, administrative, and revenue processes with user-friendly workflows for intake, scheduling, treatment planning, and documentation. Configurability enables agencies to tailor the system to unique requirements, workflows, programs, and organizational needs. Key capabilities include form builder, assessments, clinical decision support, patient portal, reporting, billing, analytics, business intelligence, patient portal, mobile and virtual care. CareLogic is adept at supporting CCBHCs, and meeting value-based reimbursement, state-specific reporting, and interoperability needs. Customer satisfaction is ensured by a proven implementation method, hands-on training, and robust customer support. ## What is Qualifacts CareLogic used for? [Mental Health EHR](https://www.capterra.com/mental-health-ehr-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Mental Health](https://www.capterra.com/mental-health-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 355 user reviews Reviews sentiment Positive 75% Neutral 18% Negative 7% Pros & cons Efficient electronic documentation Web-based system mobility Challenging billing workflows Cumbersome and slow reporting ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Therapy / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Qualifacts CareLogic?[Manage this product listing](https://www.g2.com/products/qualifacts-carelogic/claim_requests/new?auto=true) Rating Breakdown 3.9 +− Features3.6 Value for Money3.7 Ease of Use3.8 Customer Service3.6 Rating Breakdown 3.9 Features3.6 Value for Money3.7 Ease of Use3.8 Customer Service3.6 ## Qualifacts CareLogic Reviewers Verdict Updated September 2026 AI summary - Qualifacts CareLogic is best suited for behavioral health organizations needing centralized documentation and remote access. - Reviewers are positive about its flexible treatment planning, customizable forms, and web-based mobility. - It supports efficient day-to-day clinical workflows by simplifying documentation and enabling real-time access across teams. - Buyers should weigh a few practical considerations: some users report a steep learning curve, frequent bugs, and challenging reporting features. - It fits providers prioritizing configurable clinical tools and remote work, but may frustrate those needing easy reporting or high reliability. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Qualifacts CareLogic 3.9 (355) VS. [4.2 (339)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (355) Ease Of Use 4.1 (128) Value For Money 3.7 (211) Value For Money 4.0 (126) Customer Service 3.6 (322) Customer Service 4.1 (126) ## Qualifacts CareLogic alternatives [4.7 (971)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (1,055)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [Sessions Health](https://www.capterra.com/p/10002269/Sessions-Health/) [4.9 (128)](https://www.capterra.com/p/10002269/Sessions-Health/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10002269/Sessions-Health/) [View all alternatives](https://www.capterra.com/p/267145/CareLogic-Enterprise/alternatives/) ## FAQs about Qualifacts CareLogic Overview ### What problems does Qualifacts CareLogic solve? Qualifacts CareLogic helps behavioral health agencies solve paper-heavy documentation, limited remote access, and inconsistent clinical workflows by centralizing records, scheduling, signatures, reporting, and billing in one web-based system. Clinicians, supervisors, compliance teams, and administrators benefit from customizable forms, faster chart review, cleaner documentation, and real-time access across programs and locations. Answer based on 174 reviews Overview ### Which roles and teams benefit most from Qualifacts CareLogic? Qualifacts CareLogic benefits clinical leaders, behavioral health providers, billing teams, and administrative executives who need one system for documentation, scheduling, claims, and reporting. IT and EHR administrators use it to manage configurations and support users, while finance and operations leaders rely on it for revenue visibility, compliance oversight, and workflow standardization. Answer based on 307 reviews Overview ### What company size and industries is Qualifacts CareLogic built for? Qualifacts CareLogic is built for community mental health organizations, with 49% of reviewers from small businesses and 57% from Mental Health Care. It also serves midsize providers at 42%, plus enterprise organizations at 9%, especially in Hospital & Health Care at 12% and Health, Wellness and Fitness at 8%. Answer based on 355 reviews Features and Usability ### What are the key features of Qualifacts CareLogic? Qualifacts CareLogic includes core EHR and practice management features such as scheduling, clinical documentation, billing and claims management, and ad hoc reporting. Differentiating features include customizable forms and treatment plans, role-based permissions for supervisor oversight, and interoperability tools like HL7 notifications, e-prescribing, and electronic remittance workflows. Answer based on 96 reviews Integrations ### Which third-party tools and platforms does Qualifacts CareLogic integrate with? Qualifacts CareLogic integrates with WileyPLUS, based on reviewer mentions. The cited use case links WileyPLUS to clinician training and support, specifically helping new clinicians maintain the integrity of the golden thread within documentation and care processes. Answer based on 23 reviews Getting Started and Support ### How difficult is the implementation process? Qualifacts CareLogic requires careful setup, but organizations with a strong project team usually get good results. Behavioral health agencies often value the configurable forms, training options, webinars, and user community, while complex organizations may need more planning, cleaner reporting support, and experienced implementation guidance to avoid rework. Answer based on 55 reviews Getting Started and Support ### How easy is it to onboard and train a team on Qualifacts CareLogic? Qualifacts CareLogic offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers say frontline clinical and billing staff often learn daily workflows fairly quickly, especially after go-live sessions, while system admins, reporting users, and teams managing complex configurations usually need more time, repeated training, and stronger support. Answer based on 34 reviews Getting Started and Support ### What customer support options does Qualifacts CareLogic offer, and how do users rate the experience? Qualifacts CareLogic offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as knowledgeable, helpful, and improved over time, with strong community resources and training. Still, some report uneven ticket turnaround, delayed follow-up after implementation, and frustration when complex issues take weeks or longer to resolve. Answer based on 84 reviews Features and Usability ### Is Qualifacts CareLogic easy to learn and use? Qualifacts CareLogic works well once teams learn its workflow, but many users face a noticeable learning curve at first. Clinical staff often find the sequence of tasks logical, while new users, finance teams, and admins may find navigation, saving notes, reporting steps, and occasional system slowdowns less intuitive. Answer based on 75 reviews ## Pros and Cons Efficient electronic documentation 88% positive reviews out of 40 Most reviewers describe documentation as easy, customizable, and improving workflow, compliance, and record accuracy. Challenging billing workflows 38% negative reviews out of 61 Some reviewers describe billing and reporting as tedious, error-prone, costly, and difficult to set up or modify. Sharon E. Business Manager, 51 - 200 employees. "Also, another issue is the payers not being listed as primary, secondary, Tertiary, etc. " Web-based system mobility 93% positive reviews out of 30 Most reviewers appreciate remote access, enabling work from any location with only internet required. Cumbersome and slow reporting 66% negative reviews out of 56 Most reviewers indicate reporting is slow, difficult to customize, and lacks user-friendly features and adequate templates. Flexible system configuration options 88% positive reviews out of 24 Most reviewers find customization options extensive, allowing adaptation of menus, screens, and workflows to organizational needs. Frequent technical disruptions 85% negative reviews out of 53 Most reviewers report frequent crashes, glitches, and errors disrupt workflow, causing data loss and user frustration. ## Features AI summary Based on 1,280 Mental Health reviews Capterra data shows that buyers of Mental Health EHR rank the following features as their top priorities: - **HIPAA Compliant** (**82%** of reviewers rated this feature as critical) - **Therapy Notes** (**67%**) - **EMR/EHR** (**68%**) Qualifacts CareLogic supports all three of the features reviewers rate most important: **HIPAA Compliant**, **Therapy Notes**, and **EMR/EHR**. Together, these capabilities help mental health providers protect patient information, document care accurately, and maintain complete electronic health records, allowing teams to deliver organized, compliant, and consistent care. HIPAA Compliant 4.4 (24) 79.17% of 24 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection EMR/EHR 3.9 (18) 83.33% of 18 reviewers that rated this feature as important or highly important Create and securely store digital patient records Charting 3.9 (18) 88.89% of 18 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Document Management 3.4 (10) 120.00% of 10 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Appointment Scheduling 4.2 (20) 60.00% of 20 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Medical Billing 3.9 (17) 76.47% of 17 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Qualifacts CareLogic 92 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Ad hoc Reporting: Generate one-off reports that meet information requirements - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Case Notes: Access and track notes regarding case activities and updates within case files - Certification & Licensing: Enables management and tracking the certification/licensing requirements of learners, employees, or stakeholders - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Client Database: Electronic storage of stakeholder contact information - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinic Interoperability: Securely transfer, access, exchange, integrate or use data with different providers or systems - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Collection: Process of gathering, measuring, and analyzing accurate data - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Documentation Management: Manage product specific documents in a categorized order - Drug Reference Database: Electronic storage of drug information such as name, brand, appearance, etc. - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - For Group Therapy: For mental health professionals providing therapy to multiple patients at the same time - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - For Nonprofits: Software specialized for non-profit organizations - For Psychiatrists: Must serve psychiatrists/psychiatric practices - For Substance Abuse Therapy: For mental health professionals that specialize in substance abuse therapy/programs - Forms Management: Store, manage and track all forms in a centralized location - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - In-Patient Management: Care of patients who are admitted and stay in the hospital overnight - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Intake Management: Activities related to the initial admission of a charge into the organization's care - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Meaningful Use Certified: Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged - Medical Billing: Manage billing and payments for a healthcare provider - Medication Alerts/Warnings: Alerts/warnings for potential allergies or interactions triggered by medications - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - Multi-Provider Practice: For practices with multiple providers - ONC-ATCB Certified: Certified for healthcare IT products based on the results from ONC-ATL - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Prescription Management: Prescribing, renewing, and keeping a record of the medicines given to an individual or animal - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Telemedicine: Meet with patients remotely - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Therapy Notes: Tools to help therapists document, record, and recall patient encounters - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Training Management: Track employee/learner's progression through training programs - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.6 (343) 3.6 Based on 343 reviews ## Pricing Value for money 3.7 (211) ### Starting price Free trial not available Value for money 3.7 (211) 3.7 Based on 211 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (322) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (322) 3.6 Based on 322 reviews ## User reviews Overall rating 3.9 Based on 355 reviews Filter by rating 5(76) 4(174) 3(76) 2(20) 1(9) Mentioned topic Sorted by most recent AN Anonymous User Nurse Mental Health Care ### " Awkward and difficult to use system" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 November 14, 2025 Pros It has improved over the past few years with the interface and style which makes it a bit easier to navigate through different sections. Cons Overall it is an awkward and difficult to use system. You need to be careful to save your notes as they do not automatically save. I do not like having to hover over the menu options because they disappear if I move my mouse in the slightest. Switched from [Exym](https://www.capterra.com/p/41014/Activity-Tracking-System/) We needed to expand our ability to chart more variety of notes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KR Kim R. President Medical Practice ### "Basic, Reliable EMR" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 22, 2025 I practiced successfully with it for over 10 years. It was mostly reliable and met my needs in my psychiatric practice. Pros I loved it because it allowed me to write my complete medical note, including the chief complaint, history & physical, mental status exam, and treatment plans. Cons Sometimes there was a glitch or a complete failure to get online, so I had to keep a paper copy of each patient’s visit, as a back-up to refer to in those situations when Qualifacts was down. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB Sunaina B. Director of Operations Health, Wellness and Fitness ### "Great for behavioral practices" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 27, 2025 I love this software and the supportive srevices. Pros Love this software for patient use. It's easy to schedule-keep appointment-link to document-bill each day workflow works for clinicians. My billing is always correct and never an issue with kick backs. Cons It is about $100 per user when you do smaller organizations but as we've grown the cost has gone down. Switched from [Trakstar Perform](https://www.capterra.com/p/9014/Trakstar-Performance-Appraisal-Software/) Did not like this software compared to what was offered by Qualifacts in terms of online supportive services. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Amya M. Mental Health Associate Mental Health Care ### "Great Documentation Tool!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 January 9, 2025 I was not utilizing all of the features that CareLogic has to offer, so I can't speak to everything. However, the site was relatively easy to navigate, it made clinical intakes and assessments streamlined and efficient. I would definitely recommend this product. Pros It was really helpful to have everything in one place. The process for documentation was especially well designed. Cons Sometimes it was tedious when it came to navigating the different sections. The menu wasn't always accessible so you had to reload the page/ go back and forth between pages. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HP Hannah P. EHR Manager Mental Health Care ### "Positive review with some concerns regarding the MAR" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 November 22, 2024 Overall we have had a positive experience and I would like to continue using this EHR system and look forward to upcoming product releases. Pros I like how customizable it is, so we can configure programs and documents to fit our individual needs. The treatment plan and schedule and the ability to create configurable forms work very well for us. Cons The MedPass window frequently has issues. In the last year we have had 3 major issues of a pop-up error message that would interrupt med pass, Medications not synching between DrFirst and the MAR that was determined to be due to data stored in inactive staff names, meds not synching again that had to do with character limits in data fields on the back end, and now PRNs being removed from the MAR despite being active. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Aaron M. IT Admin Mental Health Care ### "Carelogic is wonderful, but not easy to work with." 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 19, 2024 Friendly community, good support, lots of different ways to rollout your services based on how each department operates. Reporting can be a nightmare, particularly when you are a CCBHC. Pros Lots of customization to fit to the needs of the practice. Cons Difficult learning curve because nothing is standardized and each practice does things differently. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BG Brian G. Director of Finance Non-Profit Organization Management ### "It works, but could work better." 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 November 19, 2024 Software should make your life easier and even with the updated interface, Carelogic feels clunky and outdated. It is difficult to navigate and does not let you learn as you go. Significant training is needed in order to use the software. Pros Recently, an update to the interface has made it a little more user-friendly. It also seems to have robust capabilities. Cons Not very user friendly and difficult to navigate without extensive training. Does not allow you to make changes easily. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TQ Tawanda Q. Director of Finance and Revenue Mental Health Care ### "Director of Finance and Revenue" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 19, 2024 I am the Director of Finance, and in the beginning, it was a bit difficult. It seemed the everyone was new and learning. It has gotten so so much better now. Pros I love all of the flexibility it has for billing and client options. Cons The Staff Per Diem issues and the Duplicate client activities that can't be stopped. I have to have a second eye review each billing for duplicate client charges. Switched from [Data+](https://www.capterra.com/p/158951/Data-Research/) We were looking for a system that could do more and that had a good support team. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KH Kim H. System Administrator and Director Individual & Family Services ### "I would recommend this EHR for Behavioral Health programs." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 19, 2024 I have found CareLogic easy to work in. The staff and help team are responsive when it is within their power to help. I am very pleased with the product as compared to other EHRs we have worked in. Pros The system is modern and configurable. It allows us to manage workflows and easily maintain client records, scheduling, and billing. Cons While there are a lot of resources and technology available, many of the features are available at an additional cost. Alternatives considered [myAvatar](https://www.capterra.com/p/209716/myAvatar/) [Qualifacts Credible](https://www.capterra.com/p/267146/Credible/) Reasons for choosing Qualifacts CareLogic CareLogic was customizable and allowed us to bill our claims electronically through the system. We also thought we could use mobile technology, and the system cost was more affordable for us. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AW Allison W. Behavioral Health Office Manager Human Resources ### "Qualifacts Review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 November 18, 2024 My overall experience has been good. However, many people I work with have described it being difficult to learn and use. Pros I like that everything is all on one platform. Cons I least like that this platform does not easily and effectively sync up to other third party platforms. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/267145/CareLogic-Enterprise/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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