# Page 2 | Qualifacts CareLogic Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Qualifacts CareLogic the right Mental Health EHR solution for you? Explore 355 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/267145/CareLogic-Enterprise/reviews --- Qualifacts CareLogic 3.9 (355) [View alternatives](https://www.capterra.com/p/267145/CareLogic-Enterprise/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Qualifacts CareLogic ## Showing most helpful reviews Showing 26-50 of 355 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KR Kim R. President Medical Practice Used the software for: 1-2 years ### "Basic, Reliable EMR" June 22, 2025 5.0 I practiced successfully with it for over 10 years. It was mostly reliable and met my needs in my psychiatric practice. Pros I loved it because it allowed me to write my complete medical note, including the chief complaint, history & physical, mental status exam, and treatment plans. Cons Sometimes there was a glitch or a complete failure to get online, so I had to keep a paper copy of each patient’s visit, as a back-up to refer to in those situations when Qualifacts was down. Review Source SB Sunaina B. Director of Operations Health, Wellness and Fitness Used the software for: 2+ years ### "Great for behavioral practices" February 27, 2025 5.0 I love this software and the supportive srevices. Pros Love this software for patient use. It's easy to schedule-keep appointment-link to document-bill each day workflow works for clinicians. My billing is always correct and never an issue with kick backs. Cons It is about $100 per user when you do smaller organizations but as we've grown the cost has gone down. Switched from [Trakstar Perform](https://www.capterra.com/p/9014/Trakstar-Performance-Appraisal-Software/) Did not like this software compared to what was offered by Qualifacts in terms of online supportive services. Review Source VR Verified Reviewer Nurse Mental Health Care Used the software for: 2+ years ### " Awkward and difficult to use system" November 14, 2025 2.0 Pros It has improved over the past few years with the interface and style which makes it a bit easier to navigate through different sections. Cons Overall it is an awkward and difficult to use system. You need to be careful to save your notes as they do not automatically save. I do not like having to hover over the menu options because they disappear if I move my mouse in the slightest. Switched from [Exym](https://www.capterra.com/p/41014/Activity-Tracking-System/) We needed to expand our ability to chart more variety of notes. Review Source TQ Tawanda Q. Director of Finance and Revenue Mental Health Care Used the software for: 1-2 years ### "Director of Finance and Revenue" November 19, 2024 4.0 I am the Director of Finance, and in the beginning, it was a bit difficult. It seemed the everyone was new and learning. It has gotten so so much better now. Pros I love all of the flexibility it has for billing and client options. Cons The Staff Per Diem issues and the Duplicate client activities that can't be stopped. I have to have a second eye review each billing for duplicate client charges. Switched from [Data+](https://www.capterra.com/p/158951/Data-Research/) We were looking for a system that could do more and that had a good support team. Review Source BH Bryan H. Information Systems Manager Mental Health Care Used the software for: 2+ years ### "Overall good experience" November 14, 2024 4.0 Overall, I feel QSI (and CareLogic) is moving in solid direction. My agency has used CareLogic long enough to know how to get the most out of it. While not a perfect system, CareLogic meets the needs of my agency. Pros I feel new management is more transparent vs past administrations, meaning I feel they truly understand areas that need improvement & are working to address. In short, I've been a CareLogic customer since 2008 and the company has come a long ways since then!! I also like the virtual training opportunities that QSI makes available each month. I attend many of the BI webinars and gain something from each session. Also like the Partnership groups, where I attend the Sys Admin & Reporting groups which I find helpful. I feel Support is another area that has greatly improved thru the years. Now I feel a ticket has better chance of getting routed to somebody that's versed in the area. From all the times I've interacted with Support, I always find helpful & pleasant. Cons From my vantage point at least, CL still struggles with downtime (both scheduled & unscheduled) and post release bugs. Also, I know QSI is working on a client merge feature, but to not have this yet (as CareLogic is a mature platform) is unacceptable. To pick up from above, scheduled downtime really hits 24/7 programs hard. Would be a \*\*\*huge\*\*\* help if QSI could get some kind of a parallel system to use while releases are pushed during scheduled downtime. Alternatives considered [myAvatar](https://www.capterra.com/p/209716/myAvatar/) Reason for choosing Qualifacts CareLogic Pricing was key factor & existing footprint in Georgia Review Source DW Dawn W. CFO Mental Health Care Used the software for: 2+ years ### "QOPC Carelogic Review" November 14, 2024 4.0 I think the implementation team is crucial to a successful setup. Some of our original team members were knew and did not have the knowledge to help guide us. There was a time when Qualifacts customer service was not at its best and we had many issues getting items resolved. Now the Customer Satisfaction Department seems to be doing great. We get accurate responses in a very quick manner. We also use another Qualifacts system Insync and I would recommend Carelogic if companies need a lot of tracking capability and Insync if they need more of a start up out of the box situation Pros The capabilities to track so much data in one place, the additional report creating options with BI and Pentahoe Cons You definitely need someone who understands databases and how everything links. This is not an out of the box setup and a lot of decisions go into setting it up. If you set it up wrong it will through off reports and billing. I think the billing piece is the most complex but if setup correctly it is amazing Reason for choosing Qualifacts CareLogic I don't know. I wasn't here when they chose Switched from [NextStep](https://www.capterra.com/p/88788/NextStep/) Seemed like Qualifacts had better capabilities Review Source SE Sharon E. Business Manager Mental Health Care Used the software for: 2+ years ### "Business Manager" November 14, 2024 2.0 Overall. Carelogic requires my team to do a lot of manual work. I can not trust the reporting that comes out of Carelogic so I have to go through the data manually. Also, another issue is the payers not being listed as primary, secondary, Tertiary, etc. This to causes issues with reporting. When I open up tickets your teams wrong answers usually help lead me to the right ones... lately I have had good assistance and help. With Inpatient no one knows anything about. Pros I like the Outpatient EMR portion of Carelogic the most. Cons The Billing product in Carelogic is not the greatest. You can't enter a negative you have to use write up's which causes issues with secondary billing. Also the way Carelogic Handles Inpatient notes and coding is incorrect. Inpatient claims have to be coded in a whole in bill room and board claims not by the first note done. I think there needs to be a coding module added for inpatient claims and those are the codes that drop on the UB. The codes on the notes would drop on the physician charges. Review Source KM Kyle M. President CEO Hospital & Health Care Used the software for: 2+ years ### "CareLogic is falling behind it's competitors" November 14, 2024 4.0 CareLogic has been a very good first EHR for our agency and we have learned a lot about what is possible from a measuring outcomes to employee performance measures. However, the support is lacking and everything has a price tag. It feels very much like everything CareLogic does is just finding a new way to charge more money and it's not about solving challenges or upgrading the product to keep up with changes and growth in the environment. Pros I believe CareLogic offers an end user friendly platform. Generally speaking the clinical staff appreciate how the work flows follow a logical sequence. Cons It's difficult to extract meaningful data without an IT department that is knowledgeable of sequel databases. The canned reports are okay but too often do provide what you think your looking at really simply attributes such as basic demographic information is difficult to acquire. For all of the advancements in behavioral health, CareLogic is falling behind and any integration or advancements come with very large price points. Qualifacts is notorious for failing to deliver on promises made and almost never meets the timelines they agree to keep. Review Source KH Kim H. System Administrator and Director Individual & Family Services Used the software for: 2+ years ### "I would recommend this EHR for Behavioral Health programs." November 19, 2024 5.0 I have found CareLogic easy to work in. The staff and help team are responsive when it is within their power to help. I am very pleased with the product as compared to other EHRs we have worked in. Pros The system is modern and configurable. It allows us to manage workflows and easily maintain client records, scheduling, and billing. Cons While there are a lot of resources and technology available, many of the features are available at an additional cost. Alternatives considered [myAvatar](https://www.capterra.com/p/209716/myAvatar/)[Qualifacts Credible](https://www.capterra.com/p/267146/Credible/) Reason for choosing Qualifacts CareLogic CareLogic was customizable and allowed us to bill our claims electronically through the system. We also thought we could use mobile technology, and the system cost was more affordable for us. Review Source LL Lisa L. Billing coordinator Mental Health Care Used the software for: 2+ years ### "Qualifacts " November 14, 2024 4.0 It has been a fairly decent experience as with anything there have been delayed ticket times but overall a better product than our previous EHR Pros It is user friendly and easy to navigate Cons The reporting functions are very lackluster Switched from [Athena](https://www.capterra.com/p/155897/Athena/) Cost and functionalities were not workkng Review Source AM Amya M. Mental Health Associate Mental Health Care Used the software for: 6-12 months ### "Great Documentation Tool!" January 9, 2025 5.0 I was not utilizing all of the features that CareLogic has to offer, so I can't speak to everything. However, the site was relatively easy to navigate, it made clinical intakes and assessments streamlined and efficient. I would definitely recommend this product. Pros It was really helpful to have everything in one place. The process for documentation was especially well designed. Cons Sometimes it was tedious when it came to navigating the different sections. The menu wasn't always accessible so you had to reload the page/ go back and forth between pages. Review Source HN Heather N. AR Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Very easy and sleek" November 14, 2024 4.0 I have been using CareLogic for over 2 years and have not had too many complaints with it. I was able to learn how to use it quickly! I am looking forward to any updates that will come in the future. Pros I like how user friendly CareLogic is, the search option that was added recently has been a life saver at some points. Also, the new sleek look helps important things stand out from the ones that are secodary. Cons That there are things that we just cannot incorporate that would be time savers. Review Source JD Jaya D. Chief of Compliance Health, Wellness and Fitness Used the software for: 2+ years ### "The system is good overall" November 14, 2024 3.0 Not bad but improvement is needed in terms of easy reports. Pros It is easy for new staff members to learn understand and navigate. Cons It is tough to generate custom reports. The reports that you have in there are not sufficient for regulatory agencies. Review Source AM Aaron M. IT Admin Mental Health Care Used the software for: 1-2 years ### "Carelogic is wonderful, but not easy to work with." November 19, 2024 4.0 Friendly community, good support, lots of different ways to rollout your services based on how each department operates. Reporting can be a nightmare, particularly when you are a CCBHC. Pros Lots of customization to fit to the needs of the practice. Cons Difficult learning curve because nothing is standardized and each practice does things differently. Review Source BH Beth H. Systems Coordinator Hospital & Health Care Used the software for: 2+ years ### "Carelogic assessment" September 20, 2022 4.0 There's more ability to report what was not reportable before. The customized notes help tailor the information leaders need to make decisions. Created and scanned documents are viewable at anytime. Staff are able to access this information in the field. Staff are able to see updated information at anytime. Pros Being able to create customized notes, flexibility of setting up features to meet different needs, creating custom reports, creating custom menus and privileges, creating Cons Fixing activities and notes for staff can be difficult, requires skill and understanding when Carelogic uses similar terminology such as service date that may mean "creation date" in Carelogic but to service line means date service occurred. Confuses staff when note becomes detached from an activity and shows the date the note was created as the service date and not the effective date, and then figuring out what needs fixed and who needs to help to fix it Finance or IT. Better audit features needed on user end and sys admin end for troubleshooting these types of issues. Review Source Heidi E. Licensed Professional Counselor Mental Health Care Used the software for: 1-2 years ### "Helpful once you figured it out...." March 14, 2020 4.0 Carelogic took quite some time to figure out, but was fairly helpful once I had been using it for a month or two. Compared with other similar software I have utilized in other businesses, it was definitely better organized. However, even after working with it for over year, occasionally I would come across an issue while trying to document something that I could not figure out, nor could any of my co-workers. Overall, I would use this product again, but i would make sure to keep the customer-service contact close-at-hand. Pros Carelogic does a good job meeting the extensive requirements for documentation that mental health professionals must maintain on a daily basis on each of their clients. It assists with scheduling and tracking client appointments, and it's search option for various client documents it easy to use. On several occasions when I have had issues figuring out how to access a client's past file, Carelogic customer service was prompt in responding to emails about an issue. Cons My least favorite feature is that it (for whatever reason) did not do a good job tracking past clients and it was very difficult to search for past client documentation unless you remembered the exact name of the client. I had so many client on my caseload during the 15-16 months that I used this program, it was difficult to remember names and dates. I felt like there should have been a way to search for EVERY file with a particular clinician's signature. Also, trying to add an new admission for a previous client was a mess! Review Source RP Ravi P. SQL Developer Non-Profit Organization Management Used the software for: 2+ years ### "My thoughts on Carelogic EHR" September 26, 2022 4.0 Overall, I can say it is working fine for our organization. Pros The most features are scheduler, clinical documentation, billing process and configuration and 837/835 process, HL7 notifications, per diem billing. Product is easy to use and navigate the workflow. Cons More testing is needed in the new features and more work scenarios needs to be covered, because of the issues in the new feature of clients eligibility, our staff are unable to use the old process or new process for the verification of client's eligibility and some times the support team response is delayed. Review Source MU Michael U. Mental Health Care Used the software for: ### "Fair - 3rd EHR I've used since 2005 as clinician and Medical Director" September 3, 2014 1.5 Pros There are some fairly simple and straightforward templates for psychiatric and specialty mental health services in the software. Cons Even with a great internet connection, users can be typing for a period of time and lose notes, because the system crashes on the Qualifacts/CareLogic end. This happens more than occasionally, so we have to hit Submit to save our partially written notes quite often. I'm both a clinician and administrator, with a 12 year history of being a medical director and experience implementing three different EHRs in different clinics. I also see patients, work out in the field on an ACT Team with the homeless, and have done everything from that on up to training staff. This EHR is very clunky. The interface is not user-friendly, and it takes an unnecessary number of clicks to get even very simple documents into writing. Also, it is only accessible by using PCs with Internet Explorer. In my experience, IE is widely considered inferior and slower than Google Chrome, Firefox, Safari, and other products. The way the EHR is set up is not like a medical record, which should read from beginning to end in a clear, chronological order with reference from one chart section to another quickly. This feature can and will save lives. But the setup in this system is more like different clinicians, each having their own records. It takes too long to reference others' notes and then get back into the body of your own note. There are glaring omissions in the psychiatric assessment - things that would fail a typical medical student write up, let alone resident or post graduate. For example, there is no field in the ACT Team psychiatric assessment for past medical history, past family history, allergies, alcohol and substance use history, or social history. It might work okay for poorly trained psychiatrists that do not document these minimum fields in their initial assessments. But if you want to provide good, quality, evidence-based care using the recovery model, bio-psycho-social model and collaborative documentation, it is not possible with this software. It does not have customizable fields for certain treatment teams or specialized services. I recently finished an initial evaluation and tried ordering labs with the software. I soon realized that each specific lab I ordered would require a lot of clicks and diagnostic codes, all of which could be handled by the simple v58.69 code - metabolic or other medication related side effects. There are other examples as well. Review Source JT Julianne T. Director of Performance and Quality Improvement Mental Health Care Used the software for: 2+ years ### "If you can afford the bells and whistles, Carelogic can be awesome" May 3, 2019 3.0 Our primary reason for working with Carelogic was to tighten compliance with billing regulations and to decrease time for clinicians on paperwork. However, we soon learned that we couldn't afford all the pieces that would maximize these goals. Also, although small, our agency has many very different types of programs and models. Carelogic doesn't fit them all, so at times i feels like it is much bigger than what we really need, but not flexible enough to be customized for different programs. There needs to be a dedicated support team for the ECR that is robust - reporting, IT, clinical, administrative, compliance, etc. Pros As an end user, there is logic behind the workflows that make using live with families much easier. The Carelogic Community is a wonderful addition to the support network for all levels of users. Qualifacts genuinely seems to want to hear ideas and feedback from its users. My team has learned a great deal at the conferences, as well. Cons It feels like there are a lot of glitchy aspects to Carelogic that sometime get in your way. The reporting aspect is horrible unless you have a specific Report Writer or team that know code - Pentaho is NOT a user friendly system. Carelogic has much more to offer if you are in a position to purchase the add- ons. In its most basic form, the functionality can't be maximized. Also, depending on your implementation team, you may or may not know about features you can access - trying to discover or obtain those options/modules is very difficult. Review Source RR Roy R. IT Specialist Hospital & Health Care Used the software for: 2+ years ### "rr CareLogic Review May 2019" May 3, 2019 4.0 Having an EHR is invaluable in this day and age and especially as we have multiple locations spread across Southeastern Colorado and the San Luis Valley. We no longer have to maintain large file rooms and paper charts. Now clinical staff in e.g. Alamosa can review the electronic record from e.g. our 3500 Baltimore facility, without traveling and without having to transport a paper chart. I like that we can access CareLogic from anywhere that has Internet access and we can also restrict this access. Submitting electronic claims directly from CareLogic is also a benefit. Overall I rate CareLogic very highly very satisfied with CareLogic and Qualifacts Pros . The capability of customizing forms . The stability of the system especially in light of the technological challenges that occur . The fully featured attributes it has everything from Administrative to Clinical to Billing to Accounting . I feel like the company Qualifacts stands apart from other EHR companies they really try to provide the best experience for their customers . I like how the claims process works we can submit claims directly from the system or we can download a batch file . The CareLogic user community is an invaluable resource . The interface with Pentaho Report Designer Cons . The steep (for me) learning curve . The errors that cannot be corrected such as duplicate client or wrong program . The outages that occur from time to time Review Source DW Debra W. Accounts Recievable Mental Health Care Used the software for: 2+ years ### "Review of CareLogic at two different employers" September 26, 2022 5.0 I "grew up" with CareLogic through most of my professional career, and am very satisfied with the overall product. The customer service is outstanding! Using the Qualifacts Support Portal is easy and the representatives are very knowledgeable and respond to inquiries/concerns in a very timely manner. Pros I believe CareLogic to be one of the top competitors in the EHR/billing software world. I've had experience using both CareLogic and Credible (before they merged) and from a users standpoint, the ease at which to post payments electronically is far superior to Credible. Presentation is key - there are some programs by other companies that overload the content of information on one screen, which can sometimes be overwhelming. The format CareLogic uses is easy to navigate and understand. Cons I wish there were more parameters for reports - using Pentaho to build customized reports is time-consuming and not always user friendly. Some reports in CareLogic only allow PDF's as the output method, when they should all give users a choice between PDF and Excel files. Review Source Jennifer S. Executive Supervisor Mental Health Care Used the software for: 2+ years ### "An acceptable EHR" February 25, 2019 3.0 CareLogic is the EHR (electronic health record) system that my company went live with in 2016. As the Project Manager and primary System Administrator I know a great deal about what the system is capable of and, unfortunately, it leaves me less than fully satisfied. I wish I had more control over more parts of the "back-end" of the system (e.g., available configurations, field dictionaries and tables, etc.), but CareLogic keeps those locked down pretty tightly. Gets the day-to-day job done though. Pros I like the customization of a lot of the aspects of the software, although not all. It is a good balance of a scheduling and billing software and is relatively user-friendly. The ability to link to some other third-party software (like Dr. First) is also a benefit. Cons The reporting functionalities leave a great deal to be desired. Very limited in terms of what parameters are available and can be very slow depending on the amount of data you are pulling. Review Source TB Teresa B. System Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Voerall pretty good with a few downsides" September 29, 2022 4.0 Pros CareLogic is highly customizable and there are many creative ways to use the system. There is also a really robust system of peer support from similar agencies to help answer questions beyond just the typical user support. Cons It's hard to train on because the structure doesn't feel intuitiveIt's also lots of work on the backend to set up because it is so customizable. Reason for choosing Qualifacts CareLogic Price, functionality, flexibility Review Source JP John P. EHR Project Manager/Data Specialist Health, Wellness and Fitness Used the software for: 2+ years ### "Good but just short of great" February 1, 2019 4.0 Pros CareLogic is at its best when used by a small to medium sized behavioral health agency offering outpatient services. It's user interface is relatively simple, and it offers tools for users to develop their own data entry forms, as well as to incorporate industry standard outcomes measurement tools. Also available are basic "canned" reporting, along with tools the user can use to develop their own reports. There is a large, active, and mutually supportive user community. Cons Qualifacts is trying to meet the growing needs of their existing user base, while also trying to expand their customer base into new markets. This has led to uneven quality of some newer features, and has also led to situations where new features are developed to meet very narrow requirements, without taking into consideration how a feature might be built or configured to meet the needs of a larger audience. This leads to a perception amongst some users, that new features are good, but not great, or are close to being usable, but not quite, depending on the needs on the ground. Large and/or complex organizations with commensurately more complicated reporting and billing requirements may face challenges. This is likely the case with most similar platforms, however. Review Source SB Seth B. Director of Finance and Administration Non-Profit Organization Management Used the software for: 2+ years ### "A Good Decision" July 29, 2019 5.0 Overall, we are very happy with the software and plan to continue using it for the foreseeable future. Pros I like the ease of use. Every software has its own way to complete a workflow. Once you learn the “CareLogic” way, I find it very easy to solve problems and complete work assignments across our organization Cons The cost is very high compared with others on the market. Also, I find it sometimes takes too many steps to complete a backend customization. I am sure this helps with the customization capabilities, but can still be frustrating to go through so many steps Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.