# Qualifacts Credible Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Qualifacts Credible Software - reviews, pricing plans, popular comparisons to other Mental Health products and more. Source: https://www.capterra.com/p/267146/Credible --- # Qualifacts Credible Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Qualifacts Credible ## What is Qualifacts Credible? Credible is an advanced web-based EHR system tailored for behavioral health and human services. Rated Best in KLAS for Software and Professional Services, this comprehensive EHR improves clinical, administrative, and financial operations. It’s recognized for extensive configurability that allows for customization to meet agency needs. Key features include intuitive workflows for scheduling, treatment planning, and documentation, customizable forms and assessments, clinical decision support, integrated telehealth and patient portal, mobile access, inpatient and integrated care, clinical alerts, robust analytics, advanced search, and Business Intelligence. Revenue cycle management supports diverse payment models, state-specific reporting simplifies compliance, and integrations offer connection with state HIEs, labs, hospitals, and other systems. Streamlined Implementation and robust customer support ensure customer satisfaction. ## What is Qualifacts Credible used for? [Mental Health EHR](https://www.capterra.com/mental-health-ehr-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Mental Health](https://www.capterra.com/mental-health-software/) Top alternative Featured Overall rating Based on 72 user reviews Reviews sentiment Positive 78% Neutral 14% Negative 8% Pros & cons Responsive support and guidance Intuitive and accessible interface Frequent bugs and disruptive updates ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Qualifacts Credible?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.qualifacts.com&name=Qualifacts Credible) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Qualifacts Credible 3.9 (72) VS. [4.8 (518)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting Price Contact vendor Starting Price $54 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (72) Ease Of Use 4.6 (518) Value For Money 3.6 (56) Value For Money 4.7 (459) Customer Service 3.5 (63) Customer Service 4.8 (493) ## Qualifacts Credible alternatives [4.4 (1,042)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.7 (829)](https://www.capterra.com/p/124769/CounSol-com/reviews/) Starting price $49.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.1 (338)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [4.7 (965)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/267146/Credible/alternatives/) ## FAQs about Qualifacts Credible Overview ### What problems does Qualifacts Credible solve? Qualifacts Credible solves fragmented behavioral health workflows by putting clinical documentation, scheduling, billing, claims management, reporting, and client records in one system. It helps clinicians, therapists, billers, administrators, and community-based care teams reduce duplicate entry, speed note completion, maintain compliant documentation, control record access, and support field or telehealth services. Answer based on 55 reviews Overview ### Which roles and teams benefit most from Qualifacts Credible? Qualifacts Credible is most used by behavioral health administrators, clinicians, case management teams, billing staff, data analysts, and executive leaders. Clinical and care teams document services and coordinate cases, billing and office teams manage claims and operations, analysts track performance, and executives oversee compliance, financial health, and service delivery. Answer based on 72 reviews Overview ### What company size and industries is Qualifacts Credible built for? Qualifacts Credible is an enterprise-level EHR for large community mental health organizations, yet 52% of reviewers are small businesses and 39% are midsize. It primarily serves Mental Health Care providers at 64%, followed by Hospital & Health Care at 15% and Individual & Family Services at 7%, mainly for Mental Health EHR use. Answer based on 72 reviews Features and Usability ### What are the key features of Qualifacts Credible? Qualifacts Credible includes core EHR and practice management features like clinical notes, charting, treatment planning, patient scheduling, and medical billing. Differentiators include customizable forms and workflows, role-based permissions, reporting and business intelligence, telemedicine, and mobile access, with reviewers often highlighting note entry, scheduling, reporting, and secure client record access. Answer based on 43 reviews Integrations ### Which third-party tools and platforms does Qualifacts Credible integrate with? Qualifacts Credible integrates with Dynamics 365 and Method One. It connects to finance and accounting tools for exporting data to the general ledger, giving organizations options for linking core practice management records with downstream reporting and bookkeeping workflows. Answer based on 6 reviews Getting Started and Support ### How easy is it to adapt to changes in the system? Qualifacts Credible feels manageable for many teams because the system is fairly intuitive, but change management is uneven. Some behavioral health agencies find training easy to follow and onboarding workable, while others run into weak communication about updates, uneven trainer knowledge, and slower issue resolution during implementation or product changes. Answer based on 14 reviews Getting Started and Support ### How easy is it to onboard and train a team on Qualifacts Credible? Qualifacts Credible is generally quick for end users to learn, with in-person training, live online sessions, webinars, videos, and documentation available. Reviewers say new staff often get productive within days, while system admins and teams handling treatment plans, reporting setup, or organization-wide rollouts usually need more time and guided training. Answer based on 22 reviews Getting Started and Support ### What customer support options does Qualifacts Credible offer, and how do users rate the experience? Qualifacts Credible offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. User experience with support is mixed: some describe quick ticket resolution, useful training, and clear communication, while others report long waits, uneven staff knowledge, unresolved tickets, and frustration when issues or updates disrupt daily work. Answer based on 43 reviews Features and Usability ### How easy is it to enter notes in Qualifacts Credible? Qualifacts Credible makes basic note entry straightforward for many clinical and front-desk teams, but the process can become tedious. Many users find documentation easy once inside the right section, while others cite too many clicks, limited save-as-you-go options, occasional lag, and frustration when updates disrupt familiar workflows. Answer based on 14 reviews ## Pros and Cons Responsive support and guidance 76% positive reviews out of 29 Most users report customer support is reliable, responsive, and helpful in resolving software-related concerns. Frequent bugs and disruptive updates 96% negative reviews out of 26 Most reviewers indicate bugs and issues arise often, especially after updates, disrupting daily operations and workflows. Melissa F Clinical Supervisor, 11 - 50 employees. "The system seems to go down a lot and often cannot keep up with how quick I click, for example approving notes has been glitchy." Intuitive and accessible interface 91% positive reviews out of 22 Most reviewers describe ease of use as a key benefit, highlighting intuitive navigation and quick learning. Evan A IT Director, 51 - 200 employees. "The intuitive layout makes navigating the system straightforward and efficient." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. HIPAA Compliant 4.4 (23) 73.91% of 23 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Medical Billing 3.8 (18) 72.22% of 18 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider EMR/EHR 4.1 (16) 62.50% of 16 reviewers that rated this feature as important or highly important Create and securely store digital patient records Treatment Planning 3.5 (16) 62.50% of 16 reviewers that rated this feature as important or highly important Create treatment plans that document interventions and outcomes to track patient progress Charting 3.5 (15) 73.33% of 15 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. For Mental/Behavioral Health 4.0 (15) 73.33% of 15 reviewers that rated this feature as important or highly important For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. Qualifacts Credible 67 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar Track and manage schedules and meetings via an integrated calendar Manage the treatment plan and coordination between care providers and patients with special health care needs Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Process of submitting and following up on claims with insurance companies Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate Securely transfer, access, exchange, integrate or use data with different providers or systems Record and organize clinical notes and progress notes for each patient after interaction with a physician Automatically generates E/M codes based on information collected during patient charting Track and report regulatory data to either internal management or external stakeholders Automated reminders and confirmations for booked appointments and events via text or email Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Tools that provide relevant information at specific times to support judgments and courses of action Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Manage product specific documents in a categorized order Transmit prescriptions to pharmacies electronically Electronically collect payments for goods or services Digitally sign online documents Track employee schedules, availability, and performance across projects and tasks Create and securely store digital patient records Public or private sharing of digital files such as documents, audio/video, images, and more For mental health professionals providing therapy to multiple patients at the same time For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. For mental health professionals that specialize in substance abuse therapy/programs Use AI to generate content in the form of text, images, videos, etc. Compliant with HIPAA, which sets standards for sensitive patient data protection Manage updates to member's immunization records and track individual allergies Conduct intake assessments to determine patient health status, medical history, conditions, etc. Checking eligibility of patients for different insurance claims Captures invoice data and maintains comprehensive records for auditing and reporting purposes Receive lab results electronically Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged Manage billing and payments for a healthcare provider Alerts/warnings for potential allergies or interactions triggered by medications Find and verify prescription medications by color, shape or imprint Administer and track medication inventory, schedules, dosage, and side-effects Access software remotely via mobile devices Access the system via a mobile application Manage and support multiple locations Certified for healthcare IT products based on the results from ONC-ATL Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients Allow communication between the company and patients via messages, SMS, emails, phone, and more Online portal where patients can access information such as health records, treatment plants, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Book and manage patient appointments and follow-ups Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Prescribing, renewing, and keeping a record of the medicines given to an individual or animal Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Monitor sales and make necessary adjustment in order to increase demand and revenue Set & manage permission levels based on user roles and restrict access to only authorized individuals Exchange messages in a secure and encrypted manner Create, manage and track all task activities and progression Meet with patients remotely Provide integration with third-party telehealth applications Provide online therapy to patients/clients through secure video sessions Create, save, and re-purpose templates for emails, forms, etc. Tools to help therapists document, record, and recall patient encounters Set up connections to third-party platforms to improve business processes Create treatment plans that document interventions and outcomes to track patient progress Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 3.8 (72) 3.8 Based on 72 reviews ## Pricing Value for money 3.6 (56) ### Starting price Free trial not available Value for money 3.6 (56) 3.6 Based on 56 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.5 (63) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.5 (63) 3.5 Based on 63 reviews ## User reviews Overall rating 3.9 Based on 72 reviews Filter by rating 5(20) 4(36) 3(10) 2(2) 1(4) Mentioned topic Sorted by most recent CD Chris D. CIO Mental Health Care ### "Chief Information Officer " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 21, 2025 Horrible, would not recommend. Incapable support team. Issues not able to be fixed. Constant breaks in the EHR systems, which causes other problems. Pros The system is horrible in many ways. The company is not transparent with the software limitations. They made many promises, which we know will never work. Cons Prior to go live, which was last May 2024, we were told the system would meet our needs. I year later , we are working still with team support weekly. Minimal fixes have been done. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PB Phillip B. COO Mental Health Care ### "Qualifacts/Credible: a solid tool for documenting client care." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 5, 2024 Generally, it meets our needs and focuses our efforts on billable services. Pros Fairly straight forward to use and does an excellent job of managing State reporting. Cons The cost for additional add-ons is higher than I would like. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Practice Fusion no longer met our needs as we grew the organization. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BW Beverly W. Risk Manager Mental Health Care ### "Overall Positive Experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 26, 2024 Our agency has used Credible for over 14 years. We have had good experiences with troubleshooting when issues have occurred, and resolution to ticket entries is positive and timely. Pros This product is very intuitive and naviagtion is easy. Cons There appears to be more and more occurrences of latency issues. This causes a lot of frustration among clinical staff. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JT Jentry T. Quality Assurance Billing Specialist Mental Health Care ### "RCM Certification" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 November 26, 2024 Informative. Easy to follow, Timely. Food was good :) Pros Being able to interact with different agencies and collaborate on their processes. Cons None. The information provided was not for everyone and their agency, but informative none the less. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AG Amanda G. Office Manager Hospital & Health Care ### "Efficient and Reliable EHR Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2024 Qualifacts Credible has been a fantastic tool for our behavioral health organization. Its user-friendly interface, customizable workflows, and robust reporting have streamlined our operations. The exceptional customer support ensures we’re always maximizing its potential. Highly recommended for healthcare providers! Pros User-friendly interface and robust features Cons Occasional system updates can be disruptive Switched from [HR Avatar](https://www.capterra.com/p/141052/HR-Avatar-Pre-Employment-Tests/) Credible is more tailored to the needs of behavioral health providers. Credible offers a user-friendly interface, enhanced customization options, better reporting tools, and improved integration capabilities. Additionally, its focus on streamlining workflows and supporting compliance requirements often makes it a more efficient and effective choice for managing clinical and administrative processes. The transition might also stem from dissatisfaction with Avatar's limitations, such as complexity, lack of flexibility, or slower customer support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JW Jennifer W. Behavioral Health Administrator Mental Health Care ### "I am not sure what this means" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 26, 2024 Overall, good. Customer service is improving. I wish Credible would find a way to make the additional features cost effective for small agencies and not just price to the larger agencies. Pros Ease of most clinical paperwork and ability to create unique forms to suit our needs. Cons Credible Plan - the date fields are confusing. End vs. goal date. Everyone messes them up and even people who have used the Credible plan for a long time forget which to use. The cost of ad on features such as IQ and the client portal or prohibitive for smaller agencies like mine. We always go third party on these types of features because it is never cost effective to use Credible's. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB Anne B. EHR Technical Trainer Mental Health Care ### "The Most Intuitive and Customizable System on the Planet" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2024 My overall experience has been excellent. Credible has been the most intuitive system I've ever used in my 20+ years in the behavioral health field. Pros 1\. The intuitive layout makes navigating and training new staff easy. 2. Customizable features allow us to tailor our workflows to the specific needs of our agency. 3. Customer Service Support is excellent! Cons I find the KB to be confusing in terms of accessing what you're looking for and how some of the articles are written. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LA Lara A. Office Manager-Billing Mental Health Care ### "My review of Credible program" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 22, 2024 Its mush easier to use than any past program I've used at this office. I love all the reports and information I can extract for bill. Pros I feel the program is easy to learn. You can maneuver through easily, it's pretty self-explanatory. You can figure things out new things on your own. Cons I sometimes have problems finding clients. It would be nice if you just started typing a name and everything similar drops down for you to see. Many times we are given an incorrect spelling of a clients name and can cause a duplicate entry of the same client. Switched from [Bonterra Penelope](https://www.capterra.com/p/80088/Bonterra-Penelope/) It was horrible. Not user friendly at all Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reasons for choosing Qualifacts Credible It seemed like the easiest to learn for all staff Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TF Teresa F. CCO Mental Health Care ### "Hello from Arkansas" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 November 20, 2024 I have worked in Credible since July 2012. For the most part, I have been pleased. Pros Ability to get the reporting data I need. Ease of documentation. Cons Updates seem to always cause issues in other areas. I am on the Arkansas User Group. There are always complaints about task tickets and no resolution to them. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TW Tracy w. Sr EHR System admin Mental Health Care ### "Credible ERH review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 19, 2024 Credible was bought out by Qualifacts and that has led to some good changes and also some concerns. Our major problem is we bought this system because it has a workable Emar and looked like a good client portal . However in actual use both ended up being subpar really. They are developing a new Emar which looks better so that is good. We are pretty unhappy with the cost structure of the client portal and are not currently contracted for it. Pros very stable platform generally has good helpdesk , customizable Cons Emar, elabs and erx are all need to be updated or redeveloped as tend to be very manual processes Client portal is about as expensive as the EHR system and is still underdevelopment so not fully functional Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/267146/Credible/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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