--- title: "Credible EHR Platform by Qualifacts Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Credible EHR Platform by Qualifacts Software - reviews, pricing plans, popular comparisons to other Mental Health products and more." source_url: "https://www.capterra.com/p/267146/Credible/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # Credible EHR Platform by Qualifacts Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Credible EHR Platform by Qualifacts ## What is Credible EHR Platform by Qualifacts? Credible is an advanced web-based EHR system tailored for behavioral health and human services. Rated Best in KLAS for Software and Professional Services, this comprehensive EHR improves clinical, administrative, and financial operations. It’s recognized for extensive configurability that allows for customization to meet agency needs. Key features include intuitive workflows for scheduling, treatment planning, and documentation, customizable forms and assessments, clinical decision support, integrated telehealth and patient portal, mobile access, inpatient and integrated care, clinical alerts, robust analytics, advanced search, and Business Intelligence. Revenue cycle management supports diverse payment models, state-specific reporting simplifies compliance, and integrations offer connection with state HIEs, labs, hospitals, and other systems. Streamlined Implementation and robust customer support ensure customer satisfaction. ## What is Credible EHR Platform by Qualifacts used for? [Mental Health EHR](https://www.capterra.com/mental-health-ehr-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Mental Health](https://www.capterra.com/mental-health-software/) Top alternative Featured Overall rating Based on 73 user reviews Reviews sentiment Positive 78% Neutral 14% Negative 8% Pros & cons Responsive and helpful support team Intuitive and navigable interface Frequent bugs and disruptive updates ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Credible EHR Platform by Qualifacts?[Manage this product listing](https://www.g2.com/products/credible-by-qualifacts/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Credible EHR Platform by Qualifacts 3.9 (73) VS. [4.7 (830)](https://www.capterra.com/p/124769/CounSol-com/reviews/) Starting Price Contact vendor Starting Price $49.95 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (73) Ease Of Use 4.6 (129) Value For Money 3.6 (57) Value For Money 4.7 (127) Customer Service 3.6 (64) Customer Service 4.9 (127) ## Credible EHR Platform by Qualifacts alternatives [4.2 (340)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars Highest Rated [4.7 (972)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (1,056)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.6 (221)](https://www.capterra.com/p/73807/BestNotes/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/267146/Credible/alternatives/) ## FAQs about Credible EHR Platform by Qualifacts Overview ### Which roles and teams benefit most from Qualifacts Credible? Qualifacts Credible is most used by behavioral health executives, clinical teams, billing and office staff, and IT or data leaders. Executive directors monitor operations and reporting, clinicians document care and manage caseloads, billing teams handle claims workflows, and data or IT teams oversee integrations, system administration, and performance reporting. Answer based on 72 reviews Overview ### What company size and industries is Qualifacts Credible built for? Qualifacts Credible is an enterprise-level EHR for large community mental health organizations, although 52% of reviewers are small businesses. Mental Health Care leads adoption at 64%, followed by Hospital & Health Care at 15% and Individual & Family Services at 7%. It is commonly used for mental health EHR workflows, reported by 60% of reviewers. Answer based on 72 reviews Features and Usability ### What are the key features of Qualifacts Credible? Qualifacts Credible includes core EMR/EHR features for clinical notes, charting, treatment planning, and customizable forms. Reviewers most often discuss patient scheduling, service entry, claims management, and reporting and statistics. Differentiating capabilities include role-based permissions, mobile access, telemedicine, e-prescribing, and configurable workflows for behavioral health agencies. Answer based on 43 reviews Integrations ### Which third-party tools and platforms does Qualifacts Credible integrate with? Qualifacts Credible integrates with Method One. Answer based on 5 reviews Getting Started and Support ### How easy is it to onboard and train a team on Qualifacts Credible? Qualifacts Credible offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers report that most new staff learn core tasks and paperwork within days, while system administrators and teams adopting complex workflows need more time. Some users cite helpful implementation support, though others report uneven trainer quality and knowledge-base gaps. Answer based on 22 reviews Getting Started and Support ### What customer support options does Qualifacts Credible offer, and how do users rate the experience? Qualifacts Credible offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users report useful training resources, helpful implementation guidance, and sometimes quick ticket resolution. Others describe long response times, limited staff knowledge, fees for help, and tickets focused on closure rather than resolving persistent technical issues. Answer based on 43 reviews Features and Usability ### How easy is it to manage changes and updates in Qualifacts Credible? Qualifacts Credible supports change adoption with an interface many staff find intuitive and easy to learn. Behavioral health organizations also report that updates can arrive with limited warning, training quality varies, and some add-on costs or unresolved issues complicate implementation. Teams benefit from planning internal training and testing changes. Answer based on 14 reviews Features and Usability ### How easy is it to enter clinical notes in Qualifacts Credible? Qualifacts Credible makes routine clinical note entry accessible for front-office and care teams, with client profiles and documentation sections that are generally easy to navigate. Some clinicians find note workflows click-heavy and report saving, date retention, latency, or outage concerns. Organizations with intermittent internet access may need backup documentation procedures. Answer based on 14 reviews Features and Usability ### How well does Qualifacts Credible handle reporting and data extraction? Qualifacts Credible provides accessible reporting for clinical data, audits, and operational decisions, including options that help nontechnical staff retrieve basic information. Behavioral health organizations value immediate reports and extractable data, while some teams encounter report timeouts, setup complexity, limited flexibility, and manual data entry for specialized requirements. Answer based on 13 reviews ## Pros and Cons Responsive and helpful support team 76% positive reviews out of 29 Most reviewers indicate customer support is dependable, resolving issues promptly and offering guidance that helps maximize the software’s value. Frequent bugs and disruptive updates 96% negative reviews out of 26 Most reviewers report bugs and issues, noting frequent glitches, disruptive updates, and slow resolution of problems after software changes. Melissa F. Clinical Supervisor, 11 - 50 employees. "The system seems to go down a lot and often cannot keep up with how quick I click, for example approving notes has been glitchy." Intuitive and navigable interface 91% positive reviews out of 22 Most reviewers describe ease of use as a key benefit, highlighting the intuitive layout, straightforward navigation, and quick learning curve for new staff. Evan A. IT Director, 51 - 200 employees. "The intuitive layout makes navigating the system straightforward and efficient." ## Features AI summary Based on 2,869 Mental Health reviews Capterra data shows that buyers of mental health software rank the following features as their top priorities: - **HIPAA Compliant** (**76%** of reviewers rated this feature as critical) - **Charting** (**57%**) - **EMR/EHR** (**59%**) Qualifacts Credible supports all three of the features reviewers identify as most important: **HIPAA Compliant**, **Charting**, and **EMR/EHR**. Together, these capabilities help organizations protect patient information, maintain accurate clinical documentation, and manage health records in one system, allowing teams to improve care coordination and support day-to-day operations more efficiently. HIPAA Compliant 4.4 (23) 73.91% of 23 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Charting 3.5 (15) 73.33% of 15 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. EMR/EHR 4.1 (16) 62.50% of 16 reviewers that rated this feature as important or highly important Create and securely store digital patient records Document Management 3.1 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Calendar Management 3.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Medical Billing 3.8 (18) 72.22% of 18 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Credible EHR Platform by Qualifacts 67 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Clinic Interoperability: Securely transfer, access, exchange, integrate or use data with different providers or systems - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Documentation Management: Manage product specific documents in a categorized order - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Group Therapy: For mental health professionals providing therapy to multiple patients at the same time - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - For Substance Abuse Therapy: For mental health professionals that specialize in substance abuse therapy/programs - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Immunization & Allergy Tracking: Manage updates to member's immunization records and track individual allergies - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lab Integration: Receive lab results electronically - Meaningful Use Certified: Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged - Medical Billing: Manage billing and payments for a healthcare provider - Medication Alerts/Warnings: Alerts/warnings for potential allergies or interactions triggered by medications - Medication Database: Find and verify prescription medications by color, shape or imprint - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - ONC-ATCB Certified: Certified for healthcare IT products based on the results from ONC-ATL - Outcome Assessment Tools: Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Prescription Management: Prescribing, renewing, and keeping a record of the medicines given to an individual or animal - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Secure Messaging: Exchange messages in a secure and encrypted manner - Task Management: Create, manage and track all task activities and progression - Telemedicine: Meet with patients remotely - Telemedicine Integration: Provide integration with third-party telehealth applications - Teletherapy: Provide online therapy to patients/clients through secure video sessions - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Therapy Notes: Tools to help therapists document, record, and recall patient encounters - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.8 (73) 3.8 Based on 73 reviews ## Pricing Value for money 3.6 (57) ### Starting price Free trial not available Value for money 3.6 (57) 3.6 Based on 57 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (64) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (64) 3.6 Based on 64 reviews ## User reviews Overall rating 3.9 Based on 73 reviews Filter by rating Counts reflect reviews available in this feed. 5(20) 4(37) 3(10) 2(2) 1(4) Mentioned topic Recent reviews first, then most helpful TW Tracy W. Sr EHR System Administrator Used the software for: 3-5 years ### "Community engagement - Overall Support " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 22, 2026 After more than five years with Credible, our overall experience continues to be very positive, and our recent contract renewal reflects our confidence in the platform and partnership. Technical challenges with certain builds and data flows do arise, but we have seen continued attention, responsiveness, and improvement as those issues are identified and addressed. Pros Qualifacts has an exceptionally engaged user community and support system. Customer agencies regularly share setup ideas, troubleshooting solutions, and system-management practices while supporting one another through both small and complex challenges. The ability to collaborate with and learn from other Credible users has been one of the most valuable parts of our experience with the platform. Cons We would like to see more robust integration with state and county systems, particularly around APIs, HIT, and EVV integrations. This is an area where we feel there is room for improvement within our state. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Administrative Officer Used the software for: 1-3 years ### "We implemented this EHR and billing system in one of my previous companies." 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 2, 2018 Optimization and streamlining of services. Elimination of wasted time and resources. Pros Credible is comprehensive and meets all necessary requirements for Mental Health agencies. It was able to streamline many processes within the company and eliminate wasted time and cost. Cons There is a learning curve associated with the software. In a company transitioning from Excel and EZClaims to Credible, there was a lot of training in person and through webinars required to get all of our staff adjusted to the system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Office Manager Used the software for: 1-3 years ### "Efficient and Reliable EHR Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 29, 2024 Qualifacts Credible has been a fantastic tool for our behavioral health organization. Its user-friendly interface, customizable workflows, and robust reporting have streamlined our operations. The exceptional customer support ensures we’re always maximizing its potential. Highly recommended for healthcare providers! Pros User-friendly interface and robust features Cons Occasional system updates can be disruptive Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jaime L. Data Analyst Used the software for: 1-3 years ### "A growing and improving EHR" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 November 19, 2024 Decent overall. Would like some easier functionality with form building and report writing. Pros Ease of getting data out of the system for reports and the ease of access for auditing charts internally. Cons All the latency issues and not keeping up with ADA compliance Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Data Analyst Used the software for: Less than 1 year ### "The EHR that gets the job done!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 19, 2024 Credible is the first EHR I’ve worked with, and I’m grateful for the experience. I feel that the onboarding and learning process could have been much more challenging with another system. I also appreciate the training sessions and continuous learning opportunities that Credible provides. Pros The interface is straightforward and well-organized, making it easy to navigate. I also appreciate the high level of customizability that Credible offers, along with its seamless integration with a powerful BI tool like Yellowfin. Cons The UI looks old, however their are mass improvements beginning to release that offers a modern look. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BS Bryan S. HD Mgr Used the software for: 3-5 years ### "Credible- 2 Thunbs up" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 9, 2024 Over all good experience, like the options available just wish there were additional Pros Credible give a wide array of options that allowed us to build out our EMR to fit our needs Cons Implementations was a little wonky.. doesn’t offer all the options that we wouldnlikr Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director of Support Operations Used the software for: 3-5 years ### "Credible EHR: Everything You Need in One Place" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 September 21, 2022 Overall, the experience has been pretty smooth and comfortable. Any time I have run into difficulty I have had great support from the employees at Credible. Pros Clinical documentation, scheduling, and team communication are all in one place. This software lets our therapists and behavioral health techs get everything they need completed under one roof with ease. The user interface is friendly and can be learned quickly. There is continuous support from the Credible team that can be accessed from live online chat and phone calls, and the support ticket submission system is great when you need help with a progress or have an issue that needs to be looked into. Cons Some employees report system outages and lose the notes they are writing, but this is usually due to leaving the EHR open and unattended for too long, at which point the system will log them out to protect the risk of PHI information being left open and unattended. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: 3-5 years ### "Foundational" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 September 30, 2022 We have been using Credible for 5 years and has been an overall good basic product to support clinical documentation and data. Pros Compared to our previous product Credible is a great step up. It has a logical flow for clinicians and has the ability to add on functionality for data reporting and be our information system for clinical work. Cons Information does not populate easily from one document to another. Everything has to go through the scheduling module vs. being dynamic between forms and schedule causing a lot of clicks and duplicative work. More decion making support and workflows could be incorporated to move the agency towards value based care and the integration of credible to video platforms or vice versa for use on tablets for direct client access. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Compliance Manager/CIO Used the software for: 3-5 years ### "Credible Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 21, 2022 Pros There are many features that we like about Credible: ease of use, reporting, and administration. Credible is easy to use and only takes a few days for new staff to get up to speed with Credible. Credible has four levels of reporting: advanced search, export/import, Ad hoc queries, and business intelligence. These levels enable staff to quickly pull data from Credible and our IT department to create complex reports. Administering Credible is nicely organized in an Admin tab and is supported with plenty of documentation and training courses. Credible also has a robust security matrix that allows us to assign specific access to staff to keep data secure. Cons We least like that Credible does not have integration with our financial software and we would like to see more form enhancements. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Clinical Supervisor Used the software for: 3-5 years ### "Survey for Credible" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 21, 2024 Overall the experience is good, but I would like to see some things changed. The diagnoses should reflect the most up to date DSM 5-TR. The schedule gets confusing when the blocks are pushed down, looking like in the incorrect times. The system seems to go down a lot and often cannot keep up with how quick I click, for example approving notes has been glitchy. Pros It is easy to use and navigate. I like that we can make many things user friendly specific to our agency. Cons I hate when updates are made and things that were never a problem before is now a problem. Most of the updates seem pointless. We don't need color and font changes or changes to the layout on screen. It just needs to work. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/267146/Credible/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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