--- title: "Qualifacts Credible Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Qualifacts Credible Software - reviews, pricing plans, popular comparisons to other Mental Health products and more." source_url: "https://www.capterra.com/p/267146/Credible/" page_type: "product" language: "en" --- # Qualifacts Credible Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Qualifacts Credible ## What is Qualifacts Credible? Credible is an advanced web-based EHR system tailored for behavioral health and human services. Rated Best in KLAS for Software and Professional Services, this comprehensive EHR improves clinical, administrative, and financial operations. It’s recognized for extensive configurability that allows for customization to meet agency needs. Key features include intuitive workflows for scheduling, treatment planning, and documentation, customizable forms and assessments, clinical decision support, integrated telehealth and patient portal, mobile access, inpatient and integrated care, clinical alerts, robust analytics, advanced search, and Business Intelligence. Revenue cycle management supports diverse payment models, state-specific reporting simplifies compliance, and integrations offer connection with state HIEs, labs, hospitals, and other systems. Streamlined Implementation and robust customer support ensure customer satisfaction. ## What is Qualifacts Credible used for? [Mental Health EHR](https://www.capterra.com/mental-health-ehr-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Mental Health](https://www.capterra.com/mental-health-software/) Top alternative Featured Overall rating Based on 72 user reviews Reviews sentiment Positive 78% Neutral 14% Negative 8% Pros & cons Responsive support and guidance Intuitive and accessible interface Frequent bugs and disruptive updates ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Qualifacts Credible?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.qualifacts.com&name=Qualifacts Credible) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Qualifacts Credible 3.9 (72) VS. [4.7 (829)](https://www.capterra.com/p/124769/CounSol-com/reviews/) Starting Price Contact vendor Starting Price $49.95 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (72) Ease Of Use 4.6 (127) Value For Money 3.6 (56) Value For Money 4.7 (125) Customer Service 3.5 (63) Customer Service 4.9 (125) ## Qualifacts Credible alternatives [4.2 (339)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars Highest Rated [4.7 (969)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (1,051)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.5 (199)](https://www.capterra.com/p/73807/BestNotes/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/267146/Credible/alternatives/) ## FAQs about Qualifacts Credible Overview ### What problems does Qualifacts Credible solve? Qualifacts Credible helps behavioral health and community mental health teams solve fragmented clinical documentation, disconnected scheduling, and cumbersome claims management by centralizing client records, notes, billing, reporting, and telehealth workflows. Clinicians, prescribers, billing staff, administrators, and auditors benefit from easier navigation, faster staff training, stronger access controls, and timely support. Answer based on 55 reviews Overview ### Which roles and teams benefit most from Qualifacts Credible? Qualifacts Credible benefits behavioral health administrators, clinicians, case management teams, billing staff, and executive leaders. Clinical and care teams use it to document services, coordinate cases, and track client outcomes, while billing and administrative staff manage claims and operations. Executives and analysts rely on reporting, compliance visibility, and system oversight. Answer based on 72 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Qualifacts Credible built for? Qualifacts Credible is an enterprise-level EHR for mental health organizations, with 52% of reviewers from small businesses and 64% from mental health care. It also serves midsize agencies at 39%, plus hospital and health care at 15% and individual and family services at 7%, primarily for Mental Health EHR use. Answer based on 72 reviews Features and Usability ### What are the key features of Qualifacts Credible? Qualifacts Credible includes core EHR and practice management features such as clinical notes, therapy notes, patient scheduling, and medical billing. Differentiators reviewers mention most are customizable forms and workflows, reporting and business intelligence, telemedicine, e-prescribing, mobile access, and role-based permissions for controlling client record access. Answer based on 43 reviews Integrations ### Which third-party tools and platforms does Qualifacts Credible integrate with? Qualifacts Credible integrates with Dynamics 365 and Method One. It supports finance and accounting connections, including export to the general ledger through Dynamics 365. The available catalog integrations point to a focused set of third-party tools rather than a broad marketplace of connectors. Answer based on 6 reviews Getting Started and Support ### Is Qualifacts Credible easy to learn and roll out? Qualifacts Credible feels learnable for many teams, but rollout and change management can be uneven. Behavioral health staff often describe the core system as intuitive and self-explanatory, while some organizations report weak implementation follow-through, inconsistent training quality, surprise updates, and ongoing support gaps when promised features or add-ons do not meet expectations. Answer based on 14 reviews Getting Started and Support ### How easy is it to onboard and train a team on Qualifacts Credible? Qualifacts Credible offers in-person training, live online sessions, webinars, documentation, and videos. Many reviewers say frontline staff learn core tasks within days, especially for paperwork and scheduling. Admins and teams handling treatment plans, reporting setup, or system configuration usually need more time, and some organizations report mixed experiences with trainer quality. Answer based on 22 reviews Getting Started and Support ### What customer support options does Qualifacts Credible offer, and how do users rate the experience? Qualifacts Credible offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users describe support as mixed: some report quick ticket turnaround, useful training, and clear communication, while others cite long waits, inconsistent expertise, unresolved issues, and frustration with tickets being closed before problems are fully fixed. Answer based on 43 reviews Features and Usability ### How easy is it to enter notes in Qualifacts Credible? Qualifacts Credible makes basic note entry manageable for many clinical and front-office teams, but the experience is mixed. Staff often find routine documentation easy once they reach the right screen, while others report too many clicks, limited save-as-you-go options, occasional lag or outages, and frustration correcting mistakes or routing notes. Answer based on 14 reviews ## Pros and Cons Responsive support and guidance 76% positive reviews out of 29 Most users report customer support is reliable, responsive, and helpful in resolving software-related concerns. Frequent bugs and disruptive updates 96% negative reviews out of 26 Most reviewers indicate bugs and issues arise often, especially after updates, disrupting daily operations and workflows. Melissa F. Clinical Supervisor, 11 - 50 employees. "The system seems to go down a lot and often cannot keep up with how quick I click, for example approving notes has been glitchy." Intuitive and accessible interface 91% positive reviews out of 22 Most reviewers describe ease of use as a key benefit, highlighting intuitive navigation and quick learning. Evan A. IT Director, 51 - 200 employees. "The intuitive layout makes navigating the system straightforward and efficient." ## Features AI summary Based on 2,845 Mental Health reviews Capterra reviewers point to these as the top features buyers look for in Mental Health software: - **HIPAA Compliant** (**76%** of reviewers rated this feature as critical) - **Charting** (**57%**) - **EMR/EHR** (**59%**) Qualifacts Credible supports all three of the features reviewers rank highest: **HIPAA Compliant**, **Charting**, and **EMR/EHR**. Together, these capabilities help organizations protect patient data, maintain accurate clinical records, and manage care documentation in one system, allowing teams to deliver compliant, organized, and consistent mental health services. HIPAA Compliant 4.4 (23) 73.91% of 23 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Charting 3.5 (15) 73.33% of 15 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. EMR/EHR 4.1 (16) 62.50% of 16 reviewers that rated this feature as important or highly important Create and securely store digital patient records Document Management 3.1 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Calendar Management 3.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Medical Billing 3.8 (18) 72.22% of 18 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Qualifacts Credible 67 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Clinic Interoperability: Securely transfer, access, exchange, integrate or use data with different providers or systems - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Documentation Management: Manage product specific documents in a categorized order - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Group Therapy: For mental health professionals providing therapy to multiple patients at the same time - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - For Substance Abuse Therapy: For mental health professionals that specialize in substance abuse therapy/programs - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Immunization & Allergy Tracking: Manage updates to member's immunization records and track individual allergies - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lab Integration: Receive lab results electronically - Meaningful Use Certified: Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged - Medical Billing: Manage billing and payments for a healthcare provider - Medication Alerts/Warnings: Alerts/warnings for potential allergies or interactions triggered by medications - Medication Database: Find and verify prescription medications by color, shape or imprint - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - ONC-ATCB Certified: Certified for healthcare IT products based on the results from ONC-ATL - Outcome Assessment Tools: Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Prescription Management: Prescribing, renewing, and keeping a record of the medicines given to an individual or animal - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Secure Messaging: Exchange messages in a secure and encrypted manner - Task Management: Create, manage and track all task activities and progression - Telemedicine: Meet with patients remotely - Telemedicine Integration: Provide integration with third-party telehealth applications - Teletherapy: Provide online therapy to patients/clients through secure video sessions - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Therapy Notes: Tools to help therapists document, record, and recall patient encounters - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.8 (72) 3.8 Based on 72 reviews ## Pricing Value for money 3.6 (56) ### Starting price Free trial not available Value for money 3.6 (56) 3.6 Based on 56 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.5 (63) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.5 (63) 3.5 Based on 63 reviews ## User reviews Overall rating 3.9 Based on 72 reviews Filter by rating 5(20) 4(36) 3(10) 2(2) 1(4) Mentioned topic Sorted by most recent CD Chris D. CIO Mental Health Care ### "Chief Information Officer " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 21, 2025 Horrible, would not recommend. Incapable support team. Issues not able to be fixed. Constant breaks in the EHR systems, which causes other problems. Pros The system is horrible in many ways. The company is not transparent with the software limitations. They made many promises, which we know will never work. Cons Prior to go live, which was last May 2024, we were told the system would meet our needs. I year later , we are working still with team support weekly. Minimal fixes have been done. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PB Phillip B. COO Mental Health Care ### "Qualifacts/Credible: a solid tool for documenting client care." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 5, 2024 Generally, it meets our needs and focuses our efforts on billable services. Pros Fairly straight forward to use and does an excellent job of managing State reporting. Cons The cost for additional add-ons is higher than I would like. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Practice Fusion no longer met our needs as we grew the organization. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BW Beverly W. Risk Manager Mental Health Care ### "Overall Positive Experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 26, 2024 Our agency has used Credible for over 14 years. We have had good experiences with troubleshooting when issues have occurred, and resolution to ticket entries is positive and timely. Pros This product is very intuitive and naviagtion is easy. Cons There appears to be more and more occurrences of latency issues. This causes a lot of frustration among clinical staff. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JT Jentry T. Quality Assurance Billing Specialist Mental Health Care ### "RCM Certification" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 November 26, 2024 Informative. Easy to follow, Timely. Food was good :) Pros Being able to interact with different agencies and collaborate on their processes. Cons None. The information provided was not for everyone and their agency, but informative none the less. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AG Amanda G. Office Manager Hospital & Health Care ### "Efficient and Reliable EHR Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2024 Qualifacts Credible has been a fantastic tool for our behavioral health organization. Its user-friendly interface, customizable workflows, and robust reporting have streamlined our operations. The exceptional customer support ensures we’re always maximizing its potential. Highly recommended for healthcare providers! Pros User-friendly interface and robust features Cons Occasional system updates can be disruptive Switched from [HR Avatar](https://www.capterra.com/p/141052/HR-Avatar-Pre-Employment-Tests/) Credible is more tailored to the needs of behavioral health providers. Credible offers a user-friendly interface, enhanced customization options, better reporting tools, and improved integration capabilities. Additionally, its focus on streamlining workflows and supporting compliance requirements often makes it a more efficient and effective choice for managing clinical and administrative processes. The transition might also stem from dissatisfaction with Avatar's limitations, such as complexity, lack of flexibility, or slower customer support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JW Jennifer W. Behavioral Health Administrator Mental Health Care ### "I am not sure what this means" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 26, 2024 Overall, good. Customer service is improving. I wish Credible would find a way to make the additional features cost effective for small agencies and not just price to the larger agencies. Pros Ease of most clinical paperwork and ability to create unique forms to suit our needs. Cons Credible Plan - the date fields are confusing. End vs. goal date. Everyone messes them up and even people who have used the Credible plan for a long time forget which to use. The cost of ad on features such as IQ and the client portal or prohibitive for smaller agencies like mine. We always go third party on these types of features because it is never cost effective to use Credible's. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB Anne B. EHR Technical Trainer Mental Health Care ### "The Most Intuitive and Customizable System on the Planet" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2024 My overall experience has been excellent. Credible has been the most intuitive system I've ever used in my 20+ years in the behavioral health field. Pros 1\. The intuitive layout makes navigating and training new staff easy. 2. Customizable features allow us to tailor our workflows to the specific needs of our agency. 3. Customer Service Support is excellent! Cons I find the KB to be confusing in terms of accessing what you're looking for and how some of the articles are written. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LA Lara A. Office Manager-Billing Mental Health Care ### "My review of Credible program" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 22, 2024 Its mush easier to use than any past program I've used at this office. I love all the reports and information I can extract for bill. Pros I feel the program is easy to learn. You can maneuver through easily, it's pretty self-explanatory. You can figure things out new things on your own. Cons I sometimes have problems finding clients. It would be nice if you just started typing a name and everything similar drops down for you to see. Many times we are given an incorrect spelling of a clients name and can cause a duplicate entry of the same client. Switched from [Bonterra Penelope](https://www.capterra.com/p/80088/Bonterra-Penelope/) It was horrible. Not user friendly at all Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reasons for choosing Qualifacts Credible It seemed like the easiest to learn for all staff Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TF Teresa F. CCO Mental Health Care ### "Hello from Arkansas" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 November 20, 2024 I have worked in Credible since July 2012. For the most part, I have been pleased. Pros Ability to get the reporting data I need. Ease of documentation. Cons Updates seem to always cause issues in other areas. I am on the Arkansas User Group. There are always complaints about task tickets and no resolution to them. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TW Tracy W. Sr EHR System admin Mental Health Care ### "Credible ERH review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 19, 2024 Credible was bought out by Qualifacts and that has led to some good changes and also some concerns. Our major problem is we bought this system because it has a workable Emar and looked like a good client portal . However in actual use both ended up being subpar really. They are developing a new Emar which looks better so that is good. We are pretty unhappy with the cost structure of the client portal and are not currently contracted for it. Pros very stable platform generally has good helpdesk , customizable Cons Emar, elabs and erx are all need to be updated or redeveloped as tend to be very manual processes Client portal is about as expensive as the EHR system and is still underdevelopment so not fully functional Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/267146/Credible/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Sessions Health vs Qualifacts Credible](https://www.capterra.com/compare/267146-10002269/Credible-vs-Sessions-Health)[EHRYourWay vs Qualifacts Credible](https://www.capterra.com/compare/118789-267146/EHR-YOUR-WAY-vs-Credible) [Valant EHR Suite vs Qualifacts Credible](https://www.capterra.com/compare/81298-267146/Valant-Behavioral-Health-EHR-vs-Credible)