--- title: "Qualifacts Credible Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Qualifacts Credible the right Mental Health solution for you? Explore 73 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/267146/Credible/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Qualifacts Credible 3.9 (73) [View alternatives](https://www.capterra.com/p/267146/Credible/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Qualifacts Credible Ease of use 4.0 Customer Service 3.6 ## Pros and Cons in Reviews MB Michael B Director of Clinical ServicesMental Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “The system post go-live allowed for easy trouble shooting, advanced customization, data exporting, state reporting and form building.“ November 15, 2024 EA Evan A IT DirectorHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “The introduction of enhanced user interfaces and new features seems to correlate with a rise in bugs and system issues that don't always have prompt solutions.“ November 18, 2024 TC Traivius C Data AnalystMental Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “I also appreciate the high level of customizability that Credible offers, along with its seamless integration with a powerful BI tool like Yellowfin.“ November 14, 2024 MF Melissa F Clinical SupervisorMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The system seems to go down a lot and often cannot keep up with how quick I click, for example approving notes has been glitchy.“ November 14, 2024 MB Michael B Director of Clinical ServicesMental Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “This system allows for increased ease of use, most is not all data can be searched for or exported into reports, the knowledge base allows for a quick and easy reference for any and all matters.“ November 15, 2024 EA Evan A IT DirectorHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “The increased system latency experienced over the past year, which has caused organizational downtime and adversely affected client care.“ November 18, 2024 JB Jennifer B MIS Project ManagerNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “I like being able to configure and customize my programs, user roles, forms, reports, etc.“ November 14, 2024 AT Aleea T Data AnalystMental Health Care, 201 - 500 employeesUsed the software for: 1-2 years. “The fact that I feel like I do not have anyone to reach out and talk to when I run into a hiccup either within Credible or within BI without being charged for the answer.“ November 18, 2024 ## Showing most helpful reviews Showing 1-25 of 73 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Benjamin C. Administrative Officer Individual & Family Services Used the software for: 1-2 years ### "We implemented this EHR and billing system in one of my previous companies." March 29, 2018 5.0 Optimization and streamlining of services. Elimination of wasted time and resources. Pros Credible is comprehensive and meets all necessary requirements for Mental Health agencies. It was able to streamline many processes within the company and eliminate wasted time and cost. Cons There is a learning curve associated with the software. In a company transitioning from Excel and EZClaims to Credible, there was a lot of training in person and through webinars required to get all of our staff adjusted to the system. Review Source AG Amanda G. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Efficient and Reliable EHR Solution" November 26, 2024 5.0 Qualifacts Credible has been a fantastic tool for our behavioral health organization. Its user-friendly interface, customizable workflows, and robust reporting have streamlined our operations. The exceptional customer support ensures we’re always maximizing its potential. Highly recommended for healthcare providers! Pros User-friendly interface and robust features Cons Occasional system updates can be disruptive Switched from [HR Avatar](https://www.capterra.com/p/141052/HR-Avatar-Pre-Employment-Tests/) Credible is more tailored to the needs of behavioral health providers. Credible offers a user-friendly interface, enhanced customization options, better reporting tools, and improved integration capabilities. Additionally, its focus on streamlining workflows and supporting compliance requirements often makes it a more efficient and effective choice for managing clinical and administrative processes. The transition might also stem from dissatisfaction with Avatar's limitations, such as complexity, lack of flexibility, or slower customer support. Review Source JL Jaime L. Data Analyst Mental Health Care Used the software for: 1-2 years ### "A growing and improving EHR" November 14, 2024 3.0 Decent overall. Would like some easier functionality with form building and report writing. Pros Ease of getting data out of the system for reports and the ease of access for auditing charts internally. Cons All the latency issues and not keeping up with ADA compliance Alternatives considered [Othership](https://www.capterra.com/p/266602/Othership/) Reason for choosing Qualifacts Credible Qualifacts was the only one that truly delivered a useable product. Switched from [Othership](https://www.capterra.com/p/266602/Othership/) Old EHR couldn't keep up with the demands and needs of the business. Review Source TC Traivius C. Data Analyst Mental Health Care Used the software for: 6-12 months ### "The EHR that gets the job done!" November 14, 2024 5.0 Credible is the first EHR I’ve worked with, and I’m grateful for the experience. I feel that the onboarding and learning process could have been much more challenging with another system. I also appreciate the training sessions and continuous learning opportunities that Credible provides. Pros The interface is straightforward and well-organized, making it easy to navigate. I also appreciate the high level of customizability that Credible offers, along with its seamless integration with a powerful BI tool like Yellowfin. Cons The UI looks old, however their are mass improvements beginning to release that offers a modern look. Switched from [myAvatar](https://www.capterra.com/p/209716/myAvatar/) Too complicated and not customizable for our needs at SBH. Review Source BS Bryan S. HD Mgr Hospital & Health Care Used the software for: 2+ years ### "Credible- 2 Thunbs up" September 7, 2024 4.0 Over all good experience, like the options available just wish there were additional Pros Credible give a wide array of options that allowed us to build out our EMR to fit our needs Cons Implementations was a little wonky.. doesn’t offer all the options that we wouldnlikr Switched from [Echo](https://www.capterra.com/p/214377/Echo/) Needed better options to support a bigger business model Review Source RH Ray H. Director of Support Operations Hospital & Health Care Used the software for: 2+ years ### "Credible EHR: Everything You Need in One Place" September 20, 2022 4.0 Overall, the experience has been pretty smooth and comfortable. Any time I have run into difficulty I have had great support from the employees at Credible. Pros Clinical documentation, scheduling, and team communication are all in one place. This software lets our therapists and behavioral health techs get everything they need completed under one roof with ease. The user interface is friendly and can be learned quickly. There is continuous support from the Credible team that can be accessed from live online chat and phone calls, and the support ticket submission system is great when you need help with a progress or have an issue that needs to be looked into. Cons Some employees report system outages and lose the notes they are writing, but this is usually due to leaving the EHR open and unattended for too long, at which point the system will log them out to protect the risk of PHI information being left open and unattended. Switched from [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) We were in a period of growth and needed an EHR with more features and functionality to support more clients in service. Review Source SR Shauna R. CEO Mental Health Care Used the software for: 2+ years ### "Foundational" September 29, 2022 3.0 We have been using Credible for 5 years and has been an overall good basic product to support clinical documentation and data. Pros Compared to our previous product Credible is a great step up. It has a logical flow for clinicians and has the ability to add on functionality for data reporting and be our information system for clinical work. Cons Information does not populate easily from one document to another. Everything has to go through the scheduling module vs. being dynamic between forms and schedule causing a lot of clicks and duplicative work. More decion making support and workflows could be incorporated to move the agency towards value based care and the integration of credible to video platforms or vice versa for use on tablets for direct client access. Alternatives considered [CareLogic EHR by Qualifacts](https://www.capterra.com/p/267145/CareLogic-Enterprise/) Reason for choosing Qualifacts Credible Reporting and basic flow of documents and documentation. Review Source WC William C. Compliance Manager/CIO Hospital & Health Care Used the software for: 2+ years ### "Credible Review" September 20, 2022 5.0 Pros There are many features that we like about Credible: ease of use, reporting, and administration. Credible is easy to use and only takes a few days for new staff to get up to speed with Credible. Credible has four levels of reporting: advanced search, export/import, Ad hoc queries, and business intelligence. These levels enable staff to quickly pull data from Credible and our IT department to create complex reports. Administering Credible is nicely organized in an Admin tab and is supported with plenty of documentation and training courses. Credible also has a robust security matrix that allows us to assign specific access to staff to keep data secure. Cons We least like that Credible does not have integration with our financial software and we would like to see more form enhancements. Alternatives considered [CareLogic EHR by Qualifacts](https://www.capterra.com/p/267145/CareLogic-Enterprise/) Reason for choosing Qualifacts Credible Credible provided the most flexibility and features at a reasonable price. Review Source JS Jennifer S. Senior Systems Administrator Mental Health Care Used the software for: 2+ years ### "Qualifacts Credible Review" November 14, 2024 4.0 Prior to qualifacts merge with credible, there was a lot of downtime and breaks of features and links. Since qualifacts merger, downtime is minimal and issues are resolved quickly. Also communications are clear and workarounds are offered if available. Pros Ease of use for system administrator and users Cons New ui screens are difficult to see. Will take time for staff to get used to Review Source MF Melissa F. Clinical Supervisor Mental Health Care Used the software for: 2+ years ### "Survey for Credible" November 14, 2024 4.0 Overall the experience is good, but I would like to see some things changed. The diagnoses should reflect the most up to date DSM 5-TR. The schedule gets confusing when the blocks are pushed down, looking like in the incorrect times. The system seems to go down a lot and often cannot keep up with how quick I click, for example approving notes has been glitchy. Pros It is easy to use and navigate. I like that we can make many things user friendly specific to our agency. Cons I hate when updates are made and things that were never a problem before is now a problem. Most of the updates seem pointless. We don't need color and font changes or changes to the layout on screen. It just needs to work. Review Source BW Beverly W. Risk Manager Mental Health Care Used the software for: 2+ years ### "Overall Positive Experience" November 26, 2024 4.0 Our agency has used Credible for over 14 years. We have had good experiences with troubleshooting when issues have occurred, and resolution to ticket entries is positive and timely. Pros This product is very intuitive and naviagtion is easy. Cons There appears to be more and more occurrences of latency issues. This causes a lot of frustration among clinical staff. Review Source MB Mysty B. Data Analyst Mental Health Care Used the software for: 2+ years ### "Qualifacts Review" November 19, 2024 4.0 I have worked with Qualifacts for 7 years and my experience has been fairly positive. They are getting much better at communicating changes and issues within the system. They are receptive to partner feedback and improvement ideas. Pros It is easy to learn to use. Great support from Qualifacts when questions and or issues arise. Cons The inability to customize certain modules to fit our agencies needs. Review Source TS Tana S. Prescriber Mental Health Care Used the software for: Less than 6 months ### "Run as fast as you can away from Credible" September 22, 2023 1.0 Doing anything in Credible is arduous. There are so many clicks to get anything done. Filling out a super bill (which of course requires numerous clicks) is required for every form entered in the system, even though most forms are non-billable. Phone notes take many (I think in the teens, and I am not exaggerating) steps and o enter, and they are not easily routed between staff. If another staff enter opens an encounter on the schedule, and then I open it as a prescriber, and then go to another tab, when I try to go back to it from the schedule, it has reverted to the staff who originally opened it, and there is a multiple step process for me to retrieve it. The prescribing process is tedious. Each medication has to be sent separately, and the pharmacy selected for each script (it will not just default to the preferred pharmacy). Most fields do not carry over from one note to another. The system frequently lags, and updates seem to be rolled out with no warning, and without adequate testing. I do not use the electronic lab ordering because it also requires many steps, and with the tediousness of the rest of the note, I do not have time to do that. It is much quicker to enter a paper order. Credible support staff are not knowledgeable, and seem much more concerned with “closing tickets” than resolving problems. Since switching to Credible, my days have been spent endlessly clicking to get through forms, which has taken away from the attention that I can give to my patients. Pros Nothing. It is by far the worst system I have ever used, and I have used several others. Cons It is hard to choose what I like least about Credible. There are so many things. Time is money. Credible takes much more time to use than other systems I have used, and so productivity is significantly decreased. The orders and services of other providers show up on my Home Screen, which I suspect is a HIPPA violation, since many of them are not my patients. Review Source DA Donna A. Implementation Manager Mental Health Care Used the software for: 2+ years ### "Follow the Work Flows!" November 7, 2019 5.0 The customer service has been stellar. I can't say enough about that. The product affords us ability to document in a concurrent manner, no matter the location of the service provided. We speak very highly of Credible. Pros We find Credible to be intuitive, flexible, relevant and applicable to our field (behavioral health care/ community mental health). The company teaches you how to do things instead of making you rely on them for every tweak or change. Transparency is truly appreciated. We appreciate the ability to complete progress notes in a shorter time frame, use of a mobile platform and ability to use in disconnected mode. Cons Trying to make things better than they already are means bugs are bound to happen. Credible has had some growing pains, leading to latency and temporarily-diminished ability to use the system to its full capacity. The company's transparency is VERY much appreciated in regards to issues experienced; timely communication about issues make it a little less painful when things don't go as planned for that moment. Review Source Response from Qualifacts November 8, 2019 Dear Valued Partner, thank you for the kind review. We're very happy to hear that you find Credible to be intuitive, flexible, and applicable to the behavioral health field. While we are not perfect, we aim to act with integrity and transparency every step of the way we're pleased that this is appreciated and look forward to many more years of Partnership. CA Cristy A. Director of Learning and Outreach Non-Profit Organization Management Used the software for: 2+ years ### "Diverse needs, one program" September 26, 2022 4.0 Pros We are a provider of many types of services from behavioral health to adult and pediatric developmental disability services. Credible has worked fairy well for us across our departments. It is best suited for our BH services but the customizable forms and services have worked for all other service. Cons The Credible Care app is lacking several features that the website has. Many of those features are necessary for the front line staff so they have to use the website on their mi Ike devices instead. Review Source EK Ernest K. Quality Assurance Director Mental Health Care Used the software for: 1-2 years ### "Quality Assurance Director " October 4, 2022 4.0 Good Pros Credible's Knowledge base and Learning Management System (LMS) training website are very useful. We had a training domain set up to allow staff to practice before going live. Credible has a team that provides as well. The support team is contacted via “task ticket”. There is a fee involved with this feature which is built into our contract. Credible facilitates an end user training as part of the final stages of going live. Additionally we have direct contacts for Credible like our Senior Partner relationship manager as well. Cons There are some limitations with prescribing / ordering medication. Reason for choosing Qualifacts Credible We wanted to ensure that what we chose next would be far more user friendly. Credible has delivered on that while also being highly effective with regards to billing and back end tools. Review Source DD Diane D. Vice President Mental Health Care Used the software for: 2+ years ### "Credible" October 3, 2022 4.0 Pros Configurability, flexibility, forms, support team. Cons When upgrades are made the functionality of some areas are effected and end up not working. Tired of hearing this is a known problem when we bring an issue to their attention - they should let us know to avoid issues. Some issues are still not resolved 3 years after discover, just get messages the tech team is working on it! Recent example - one upgrade allowed all E&M billing to default to the highest level or reimbursement regardless of the level we selected. We found issue by accident - this is FRAUD and we never knew it was a problem. Review Source VP Vince P. Project Development Manager Hospital & Health Care Used the software for: 2+ years ### "Credible review" October 19, 2022 4.0 Overall good. It is an adaptable program that can meet you company's specific needs. Pros Easy for front staff to use regarding notes and service planning Cons reporting is complicated unless you are set up correctly from the onset. Reason for choosing Qualifacts Credible ease of use, cost Review Source EH Elizabeth H. Operations Assistant Non-Profit Organization Management Used the software for: 2+ years ### "It does the job" April 1, 2022 4.0 I use this in pretty basic ways and it serves its purpose for that. Pros It is fairly easy to figure out the basic functions and can get data with reports. Cons I found it harder to actually create new reports. It is harder to create online forms to be used. Also, would be helpful to offer forms in other languages besides English. Review Source JS Janice S. Asst CEP Mental Health Care Used the software for: 2+ years ### "Credible " November 8, 2022 4.0 It's nice to use and great be able to keep records . Pros Credible is easy to use when it's working. Cons When It's time for the weekly upgrade, it is very frustrating that it causes something to mess up else where. Reason for choosing Qualifacts Credible We had someone on our team who had used it before and felt it was a good switch. Review Source EB Elena B. Credentialing and Billing Specialist Health, Wellness and Fitness Used the software for: 2+ years ### "Credible software " September 20, 2022 5.0 I can't compare with other software as I had no other experience, but still it looks to Credible has frequent glitches- and it takes them some time to resolve them. Pros Easy to use , features that are multi functional , Cons There is no anything that I could think of. Review Source VM Victoria M. VP Health, Wellness and Fitness Used the software for: 2+ years ### "User Friendly and Intuitive" September 22, 2022 4.0 Pros Easy to navigate, ability to customize forms, intuitive for end-user Cons Resolution of customer issues is often slow/less responsive than desired. Review Source CW Catrina W. Peer support Specialist Individual & Family Services Used the software for: 2+ years ### "It's okay but..." October 15, 2018 4.0 Pros I like that i can have access to my online schedule from wherever i am and whenever i need. Because of my job i work a lot in the community and this helps me to keep my schedule straight and keep my clients information secure. Cons There are always a lot of bugs that have to be fixed in this program. It's tailored to our specific needs but there is also a lot that happens without cause ti and that can be very frustrating because it sets back an entire schedule. Review Source KH Kaytlyn H. Care Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Credible" February 11, 2020 4.0 I went from using Credible to using another system, and I have to say, I enjoy the new system better. Pros For a company the best piece is that you are able to look at all the encounters for each client. You can see all the information you need. Cons In my opinion it is not an easy one to learn. Its not easy to navigate through. Review Source TW Tracy W. Sr EHR System Administrator Mental Health Care Used the software for: 2+ years ### "Community engagement - Overall Support " October 20, 2026 4.0 After more than five years with Credible, our overall experience continues to be very positive, and our recent contract renewal reflects our confidence in the platform and partnership. Technical challenges with certain builds and data flows do arise, but we have seen continued attention, responsiveness, and improvement as those issues are identified and addressed. Pros Qualifacts has an exceptionally engaged user community and support system. Customer agencies regularly share setup ideas, troubleshooting solutions, and system-management practices while supporting one another through both small and complex challenges. The ability to collaborate with and learn from other Credible users has been one of the most valuable parts of our experience with the platform. Cons We would like to see more robust integration with state and county systems, particularly around APIs, HIT, and EVV integrations. This is an area where we feel there is room for improvement within our state. Switched from [CareManager](https://www.capterra.com/p/241958/CareManager/) slow system frequent downtime events - difficult system for decree data access for report building Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.