--- title: "Rasayel Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Rasayel Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more." source_url: "https://www.capterra.com/p/267153/Rasayel/" page_type: "product" language: "en" --- # Rasayel Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Rasayel ## What is Rasayel? Rasayel is a cloud-based WhatsApp platform built for B2B sales and support teams. It centralizes all WhatsApp conversations in a shared team inbox, where agents can assign conversations, leave internal notes, use saved replies, and collaborate without switching tools. Teams use Rasayel to manage the full customer lifecycle on WhatsApp, from lead qualification and follow-up sequences to support resolution. A no-code chatbot builder lets teams create automated flows using drag-and-drop logic, forms, and media. Broadcast campaigns with audience segmentation allow targeted outreach with real-time engagement reporting. Native integrations with HubSpot, Salesforce, Pipedrive, and Zoho keep CRM data current automatically. Analytics cover agent response times, resolution rates, and team workload. An open API and webhook support allow further customization. ## What is Rasayel used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 66 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $30 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Rasayel?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.rasayel.io/&name=Rasayel) Rating Breakdown 4.8 +− Features4.6 Value for Money4.7 Ease of Use4.8 Customer Service4.7 Rating Breakdown 4.8 Features4.6 Value for Money4.7 Ease of Use4.8 Customer Service4.7 ## Rasayel Reviewers Verdict Updated September 2026 AI summary - Rasayel fits sales and support teams that manage high chat volumes and need coordinated WhatsApp customer engagement. - Positive feedback centers around its shared inbox, responsive customer support, and unified tools for sales operations. - Teams benefit from faster responses, improved collaboration, and clearer visibility into customer conversations and sales activities. - Buyers may need to accept some trade-offs, such as occasional mobile glitches and limited pipeline management features. - It suits businesses prioritizing WhatsApp-driven sales and support, but those needing advanced reporting or pipeline tools may want to explore alternatives. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Rasayel 4.8 (66) VS. [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $30 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (66) Ease Of Use 4.6 (825) Value For Money 4.7 (64) Value For Money 4.6 (778) Customer Service 4.7 (64) Customer Service 4.7 (752) ## Rasayel alternatives [4.4 (97)](https://www.capterra.com/p/187336/Sinch-Engage/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [HumanBot](https://www.capterra.com/p/10010954/HumanBot/) [4.8 (825)](https://www.capterra.com/p/10010954/HumanBot/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10010954/HumanBot/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [View all alternatives](https://www.capterra.com/p/267153/Rasayel/alternatives/) ## FAQs about Rasayel Overview ### What problems does Rasayel solve? Rasayel helps sales and customer support teams solve scattered WhatsApp conversations, slow response times, and unclear chat ownership. Its shared inbox, chatbot routing, CRM integrations, and automation keep agents in one place, speed lead qualification, assign inquiries to the right team, and improve follow-up, reporting, and collaboration. Answer based on 50 reviews Overview ### Which roles and teams benefit most from Rasayel? Rasayel is most used by sales teams, customer support and success staff, and founders or executives managing customer conversations at scale. Sales managers and agents use it to organize pipeline outreach and follow-ups, while support, CRM, and operations roles streamline WhatsApp communication, assignment, response tracking, and team visibility. Answer based on 66 reviews Overview ### What company size and industries is Rasayel built for? Rasayel serves medium and large B2B businesses that sell on WhatsApp, though 74% of reviewers are small businesses and Information Technology and Services leads at 8%. It also sees use in Financial Services and Human Resources, each at 6%, with midsize firms at 14% and enterprises at 12%. Answer based on 66 reviews Features and Usability ### What are the key features of Rasayel? Rasayel includes core messaging features like a shared WhatsApp team inbox, live chat, chatbots, canned responses, and automated routing. Differentiator features include CRM integrations, API and webhooks, internal notes for team collaboration, and reporting dashboards for tracking sales, lead qualification, and customer conversations across channels. Answer based on 31 reviews Overview ### How well does Rasayel handle customer messaging? Rasayel handles customer messaging well through a shared WhatsApp inbox, quick replies, chatbots, and social channel integration. Sales teams, support teams, and small businesses value the fast collaboration and familiar interface, though some users mention template restrictions, chat window limits, and file sharing issues for images and PDFs. Answer based on 20 reviews Overview ### Is Rasayel good for sales operations on WhatsApp? Rasayel works well for sales operations on WhatsApp by combining team inboxes, lead capture, chatbots, automation, and reporting. Sales and marketing teams like the short learning curve, visibility into pipeline activity, and faster follow-up, while some businesses still weigh pricing, plan limits, and setup needs against their workflow requirements. Answer based on 16 reviews Integrations ### Which third-party tools and platforms does Rasayel integrate with? Rasayel integrates with 5 third-party tools and platforms, led by HubSpot CRM in reviewer feedback. It also connects with HubSpot Marketing Hub and Stripe, while the official catalog lists Shopify and Zapier. These integrations span CRM, marketing, payments, ecommerce, and workflow automation. Answer based on 19 reviews Getting Started and Support ### What training and onboarding options does Rasayel offer? Rasayel offers live online sessions, documentation, and videos for training and onboarding. Live online sessions support guided setup and direct instruction, documentation provides written reference material, and videos offer self-paced walkthroughs for learning product features and related steps. Answer based on 2 reviews Getting Started and Support ### What customer support options does Rasayel offer, and how do users rate the experience? Rasayel offers email/help desk, FAQ/forum, knowledge base, and chat support. Users generally describe support as attentive, personalized, and helpful, with quick setup and fast responses to feedback. Some mention a learning curve and frustrations with chat search, reporting, and missing keyboard shortcuts that can slow issue handling. Answer based on 20 reviews ## Features AI summary Based on 14,838 Customer Communications Management reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) Rasayel includes **Customer Database**, which gives teams a central place to store and organize customer information. However, it does not offer **Data Security** or **Real-Time Data**. Instead, it provides other features that reviewers also rate as important, including **Contact Database** (**47%**) and **Contact Management** (**44%**). These features help businesses keep contact records organized, track interactions more clearly, and support day-to-day relationship management, allowing teams to maintain accurate customer information and respond more efficiently. Customer Database 4.7 (13) 69.23% of 13 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Contact Database 4.5 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Contact Management 4.6 (10) 50.00% of 10 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Social Media Integration 4.8 (16) 43.75% of 16 reviewers that rated this feature as important or highly important Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Alerts/Notifications 4.4 (14) 78.57% of 14 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Multi-Channel Communication 4.8 (13) 69.23% of 13 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Rasayel 45 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Batch Communications: Send messages, notifications, or documents to an entire customer base at the same time - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Interactive Content: Allow the audience to interact or engage with the content - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - One-to-One Messaging: Send personal messages to clients or attendees - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transfers/Routing: Transfer queries and organize messages between agents - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (66) 4.6 Based on 66 reviews ## Pricing Value for money 4.7 (64) Free Trial Start $30.00 Per User,Per Month Value for money 4.7 (64) 4.7 Based on 64 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (64) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (64) 4.7 Based on 64 reviews ## User reviews Overall rating 4.8 Based on 66 reviews Filter by rating 5(52) 4(13) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent CF Curtiss F. Chief Engineer - Asset Services Real Estate ### "Rasayel is the most futuristic omnichannel communication tool that redefine customer support excellence" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2025 Rasayel's overall performance and value have exceeded our expectations. It has provided us with a WhatsApp-based team inbox that has supercharged collaboration among our team members by allowing us to quickly onboard team mates and manage our conversations. This has profoundly streamlined our internal communication and enabled us to efficiently handle our customer interactions. Its integration with Zoho CRM is a real powerhouse of managing customers engagements and effective lead generation. It enable us manage multiple properties, coordinate clients and allow for timely and relevant communication across all stakeholders. Pros Rasayel's integration with WhatsApp is the real deal. It enable us to seamlessly interact with clients, making it easier to manage leads and sales over a popular messaging tool. The chatbox builder in Rasayel is easy to navigate and is intuitively designed making it easy to setup and customize our chatbots. Rasayel support robust integrations enable us to sync various systems and platforms to create custom solutions for our real estate projects that often involve multiple stakeholders and systems. Rasayel's reporting and analytics capabilities generate insights that aid in making data driven decisions on how to improve our customer service and use objective data to optimize our projects Cons Managing multiple teams across multiple numbers is confusing and having a robust chat search function would help us know where messages are stored. Also the reporting tool should be more comprehensive to enable us to measure customer satisfaction levels effectively Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EQ Esraa Q. Chat support customers service Events Services ### "Positive review about rasayel experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 August 21, 2024 So far everything is convenient and useful Pros I like that it's easy to use , has good amount of valuable features Cons Moving in different chats is not the easiest Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FD FRANCISCO D. Manager Entertainment ### "Whatsapp Chat is great, but we need Instagram together" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 22, 2024 Pros Excelent Whatsapp features on chat to talk with the customers. Cons Doens\`t have the Instagram integration in same plataform. Switched from [UChat](https://www.capterra.com/p/239947/UChat/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Account Staffing and Recruiting ### "Intuitiva e Fácil de Usar, mas com Poucos Dados de Progresso" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2024 "Minha experiência geral com Rasayel tem sido positiva. A plataforma é extremamente intuitiva e facilita muito a navegação e a configuração das ferramentas que preciso utilizar. Isso torna meu trabalho diário mais eficiente e agradável. No entanto, sinto que a falta de dados e métricas detalhadas para medir o progresso é uma área que precisa de melhoria. Se essa funcionalidade fosse aprimorada, acredito que a plataforma seria ainda mais útil e poderosa. Pros Gosto muito da plataforma pela intuição e facilidade de encontrar as configurações. É muito fácil de navegar e localizar o que preciso, o que torna a experiência de uso muito agradável. Cons Não acho que tenha dados suficientes para medir o progresso. Sinto falta de mais informações e métricas que possam ajudar a avaliar melhor o desempenho e o progresso ao longo do tempo. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AM Ahmed M. Customer support specialist E-Learning ### "Good experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2024 Pros Good platform makes you always connected with the clients on spot Cons Interface, its tools, his simplicity of using it Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Daniel A. CMO Internet ### "Boosting Efficiency and Engagement with Rasayel" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 12, 2024 Rasayel is helping us streamline our workflows and improve team performance by automating lead qualification and campaign management. This has significantly reduced our manual workload, allowing our team to focus on higher-value tasks. The insights from their reporting tools have also enabled us to make data-driven decisions, leading to increased efficiency and better engagement with our clients. Overall, Rasayel has been a key factor in enhancing our operational efficiency and driving business growth. We highly recommend Rasayel to any organization looking to enhance their operational capabilities and drive business success. Pros Rasayel has significantly shortened our sales cycle, saved us valuable time, and boosted engagement with our clients. Their innovative solutions and dedicated team have made a tangible difference in our business efficiency and growth. Cons While Rasayel offers excellent features and support, some tools could benefit from enhancements to fully unlock their potential. Additionally, some advanced features could use more detailed documentation to help users make the most of them. Alternatives considered [Bird](https://www.capterra.com/p/160795/Bird/) [Trengo](https://www.capterra.com/p/177967/Trengo/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Rasayel We chose Rasayel over other alternative products due to its comprehensive feature set and exceptional support. Rasayel’s ability to seamlessly integrate APIs, chatbots, campaign tools, and reporting features provided us with an all-in-one solution to manage our workflows and improve team performance. Additionally, the responsiveness and dedication of the Rasayel team in assisting us with any queries or issues were unmatched. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. OD Oleg D. Agent Airlines/Aviation ### "I LOVE RASAYEL" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 12, 2024 I. LOVE. RASAYEL. I am not the biggest fan of talking over the phone to dozens of people every single day but I do love chatting. Pros We can manage dozens of customers in chatbot and not have to talk over the phone to each one thanks to rasayel's features. Cons In rare occasions sometimes I can't open a chat with an individual or two. I think this issue has been fixed though because it didn't happen once in the last 4 months. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Mohammad K. Customer support agent Internet ### "Great software for customer service support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 12, 2024 Very positive experience, makes my job easier Pros The user interface and experience, plus the ease of collaboration between colleagues on each case. Cons The phone app can be a bit glitchy at times. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Outbound Team Leader Human Resources ### "Rasayl for SaaS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 12, 2024 Pros I like the workflow and the support of they team Cons No thing all is good for now with their team Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TR Thaina R. Sales Development Representative Human Resources ### "Use of Rasayel in latin america - Brazil" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 4, 2024 I use rasayel everyday and it's very quick to connect with our customers and to direct them to a quicker response Pros The best part of rasayel is to connect our sales, marketing and custumer sucess in only one plataform Cons I believe that rasayel is a complete solution to brazilian market Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/267153/Rasayel/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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