--- title: "Rasayel Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Rasayel Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/267153/Rasayel/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Rasayel Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Rasayel ## What is Rasayel? Rasayel is a customer communications platform built to help you sell better over WhatsApp. Rasayel helps you grow your business with: A shared team inbox with 2-way messaging WhatsApp chatbot builder (no code) Automations Sales workflow management WhatsApp broadcasts and bulk messaging Integrations (Shopify, HubSpot, 5000+ apps with Zapier, and the Rasayel API) Developer friendly APIs and webhooks Mobile apps (iOS and Android) ## What is Rasayel used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Overall rating Based on 66 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $30 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Rasayel?[Manage this product listing](https://www.g2.com/products/rasayel/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Rasayel 4.8 (66) VS. [### HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) [4.5 (4,492)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting Price $30 Per User, Per Month Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (66) Ease Of Use 4.4 (4,393) Value For Money 4.7 (64) Value For Money 4.3 (3,521) Customer Service 4.7 (64) Customer Service 4.4 (3,531) ## Rasayel alternatives [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [4.4 (18,817)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/61368/Salesforce/) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) [4.3 (7,008)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/155928/Zoho-CRM/) [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/) [4.7 (745)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/) Highest Rated [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/) [4.8 (629)](https://www.capterra.com/p/210630/Kylas/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210630/Kylas/) [View all alternatives](https://www.capterra.com/p/267153/Rasayel/alternatives/) ## FAQs about Rasayel Overview ### What problems does Rasayel solve? Rasayel solves scattered customer conversations, unclear chat ownership, and slow responses across WhatsApp and social messaging channels. Shared inboxes, assignments, internal notes, chatbots, and CRM connections help sales, support, marketing, and property-management teams route inquiries, answer common questions, follow up on leads, and track engagement and sales activity. Answer based on 42 reviews Overview ### Which roles and teams benefit most from Rasayel? Rasayel is most used by sales managers, sales representatives, SDRs, and outbound team leaders who manage customer conversations, lead follow-up, and team coordination. Founders, managing directors, and operations managers use it to oversee communication workflows, while marketing and product teams support campaign inquiries and customer feedback. Answer based on 66 reviews Overview ### What company size and industries is Rasayel built for? Rasayel is for medium and large B2B businesses selling on WhatsApp, though 74% of reviewers are small businesses. Its largest reviewer industry is Information Technology and Services at 8%, followed by Financial Services and Computer Software at 6% each. Midsize businesses represent 14% of reviewers, while enterprises account for 12%. Answer based on 66 reviews Features and Usability ### What are the key features of Rasayel? Rasayel includes a WhatsApp-based shared team inbox for customer messaging, chat assignment, internal notes, and notifications. Core features include chatbots with automated responses and routing for lead qualification, CRM integrations, and sales reporting. It also supports social media channels, message templates, broadcast communications, and API-based workflow automation. Answer based on 31 reviews Overview ### How does Rasayel support sales operations? Rasayel supports WhatsApp sales operations with shared inboxes, lead capture, chatbot qualification, automation, and sales reporting. Sales, marketing, and customer success teams use it to coordinate prospect conversations, track activity, and manage follow-up through the funnel. Users also describe simple setup and a familiar interface, while pricing and feature fit require evaluation. Answer based on 16 reviews Integrations ### Which third-party tools and platforms does Rasayel integrate with? Rasayel integrates with HubSpot CRM, Shopify, and Zapier. HubSpot CRM is the reviewer-confirmed connection, supporting customer information, sales-detail synchronization, and conversation management. Shopify extends Rasayel to ecommerce workflows, while Zapier provides connections to additional third-party applications and automated workflows. Answer based on 17 reviews Getting Started and Support ### What training and onboarding options does Rasayel offer? Rasayel provides live online sessions, documentation, and videos to help teams get started. Live online sessions can support guided setup and questions, documentation offers written reference material, and videos provide self-paced walkthroughs for reviewing features and steps as needed. Answer based on 2 reviews Getting Started and Support ### What customer support options does Rasayel offer, and how do users rate the experience? Rasayel offers Email/Help Desk, FAQ/Forum, Knowledge Base, and Chat support. Users describe the support team as attentive, personalized, helpful, and responsive to feedback, with customer service often available when needed. Some users identify product limitations, including chat search, reporting, and keyboard shortcut gaps, rather than support-service concerns. Answer based on 20 reviews Features and Usability ### How well does Rasayel handle customer messaging? Rasayel centralizes customer conversations across WhatsApp and social channels in a shared team inbox. Sales and support teams value internal notes, quick replies, chatbots, notifications, and CRM connections for faster follow-up. Some users report limits around message templates, chat expiry rules, and sending multiple files or images. Answer based on 20 reviews ## Features AI summary Based on 14,838 CRM reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) Rasayel includes **Customer Database**, which gives teams a central place to store and organize customer information. However, it does not offer **Data Security** or **Real-Time Data**. Instead, it provides other features that reviewers also rate as important, including **Contact Database** (**47%**) and **Contact Management** (**44%**). These features help businesses keep contact records organized, track interactions more clearly, and support day-to-day relationship management, allowing teams to maintain accurate customer information and respond more efficiently. Customer Database 4.7 (13) 69.23% of 13 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Contact Database 4.5 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Contact Management 4.6 (10) 50.00% of 10 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Social Media Integration 4.8 (16) 43.75% of 16 reviewers that rated this feature as important or highly important Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Alerts/Notifications 4.4 (14) 78.57% of 14 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Multi-Channel Communication 4.8 (13) 69.23% of 13 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Rasayel 45 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Batch Communications: Send messages, notifications, or documents to an entire customer base at the same time - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Interactive Content: Allow the audience to interact or engage with the content - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - One-to-One Messaging: Send personal messages to clients or attendees - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transfers/Routing: Transfer queries and organize messages between agents - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (66) 4.6 Based on 66 reviews ## Pricing Value for money 4.7 (64) Free Trial Start $30.00 Per User,Per Month Value for money 4.7 (64) 4.7 Based on 64 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (64) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (64) 4.7 Based on 64 reviews ## User reviews Overall rating 4.8 Based on 66 reviews Filter by rating 5(52) 4(13) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent CF Curtiss F. Chief Engineer - Asset Services Real Estate ### "Rasayel is the most futuristic omnichannel communication tool that redefine customer support excellence" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2025 Rasayel's overall performance and value have exceeded our expectations. It has provided us with a WhatsApp-based team inbox that has supercharged collaboration among our team members by allowing us to quickly onboard team mates and manage our conversations. This has profoundly streamlined our internal communication and enabled us to efficiently handle our customer interactions. Its integration with Zoho CRM is a real powerhouse of managing customers engagements and effective lead generation. It enable us manage multiple properties, coordinate clients and allow for timely and relevant communication across all stakeholders. Pros Rasayel's integration with WhatsApp is the real deal. It enable us to seamlessly interact with clients, making it easier to manage leads and sales over a popular messaging tool. The chatbox builder in Rasayel is easy to navigate and is intuitively designed making it easy to setup and customize our chatbots. Rasayel support robust integrations enable us to sync various systems and platforms to create custom solutions for our real estate projects that often involve multiple stakeholders and systems. Rasayel's reporting and analytics capabilities generate insights that aid in making data driven decisions on how to improve our customer service and use objective data to optimize our projects Cons Managing multiple teams across multiple numbers is confusing and having a robust chat search function would help us know where messages are stored. Also the reporting tool should be more comprehensive to enable us to measure customer satisfaction levels effectively Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EQ Esraa Q. Chat support customers service Events Services ### "Positive review about rasayel experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 August 21, 2024 So far everything is convenient and useful Pros I like that it's easy to use , has good amount of valuable features Cons Moving in different chats is not the easiest Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FD FRANCISCO D. Manager Entertainment ### "Whatsapp Chat is great, but we need Instagram together" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 22, 2024 Pros Excelent Whatsapp features on chat to talk with the customers. Cons Doens\`t have the Instagram integration in same plataform. Switched from [UChat](https://www.capterra.com/p/239947/UChat/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Account Staffing and Recruiting ### "Intuitiva e Fácil de Usar, mas com Poucos Dados de Progresso" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2024 "Minha experiência geral com Rasayel tem sido positiva. A plataforma é extremamente intuitiva e facilita muito a navegação e a configuração das ferramentas que preciso utilizar. Isso torna meu trabalho diário mais eficiente e agradável. No entanto, sinto que a falta de dados e métricas detalhadas para medir o progresso é uma área que precisa de melhoria. Se essa funcionalidade fosse aprimorada, acredito que a plataforma seria ainda mais útil e poderosa. Pros Gosto muito da plataforma pela intuição e facilidade de encontrar as configurações. É muito fácil de navegar e localizar o que preciso, o que torna a experiência de uso muito agradável. Cons Não acho que tenha dados suficientes para medir o progresso. Sinto falta de mais informações e métricas que possam ajudar a avaliar melhor o desempenho e o progresso ao longo do tempo. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AM Ahmed M. Customer support specialist E-Learning ### "Good experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2024 Pros Good platform makes you always connected with the clients on spot Cons Interface, its tools, his simplicity of using it Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Daniel A. CMO Internet ### "Boosting Efficiency and Engagement with Rasayel" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 12, 2024 Rasayel is helping us streamline our workflows and improve team performance by automating lead qualification and campaign management. This has significantly reduced our manual workload, allowing our team to focus on higher-value tasks. The insights from their reporting tools have also enabled us to make data-driven decisions, leading to increased efficiency and better engagement with our clients. Overall, Rasayel has been a key factor in enhancing our operational efficiency and driving business growth. We highly recommend Rasayel to any organization looking to enhance their operational capabilities and drive business success. Pros Rasayel has significantly shortened our sales cycle, saved us valuable time, and boosted engagement with our clients. Their innovative solutions and dedicated team have made a tangible difference in our business efficiency and growth. Cons While Rasayel offers excellent features and support, some tools could benefit from enhancements to fully unlock their potential. Additionally, some advanced features could use more detailed documentation to help users make the most of them. Alternatives considered [Bird](https://www.capterra.com/p/160795/Bird/) [Trengo](https://www.capterra.com/p/177967/Trengo/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Rasayel We chose Rasayel over other alternative products due to its comprehensive feature set and exceptional support. Rasayel’s ability to seamlessly integrate APIs, chatbots, campaign tools, and reporting features provided us with an all-in-one solution to manage our workflows and improve team performance. Additionally, the responsiveness and dedication of the Rasayel team in assisting us with any queries or issues were unmatched. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. OD Oleg D. Agent Airlines/Aviation ### "I LOVE RASAYEL" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 12, 2024 I. LOVE. RASAYEL. I am not the biggest fan of talking over the phone to dozens of people every single day but I do love chatting. Pros We can manage dozens of customers in chatbot and not have to talk over the phone to each one thanks to rasayel's features. Cons In rare occasions sometimes I can't open a chat with an individual or two. I think this issue has been fixed though because it didn't happen once in the last 4 months. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Mohammad K. Customer support agent Internet ### "Great software for customer service support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 12, 2024 Very positive experience, makes my job easier Pros The user interface and experience, plus the ease of collaboration between colleagues on each case. Cons The phone app can be a bit glitchy at times. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Outbound Team Leader Human Resources ### "Rasayl for SaaS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 12, 2024 Pros I like the workflow and the support of they team Cons No thing all is good for now with their team Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TR Thaina R. Sales Development Representative Human Resources ### "Use of Rasayel in latin america - Brazil" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 4, 2024 I use rasayel everyday and it's very quick to connect with our customers and to direct them to a quicker response Pros The best part of rasayel is to connect our sales, marketing and custumer sucess in only one plataform Cons I believe that rasayel is a complete solution to brazilian market Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/267153/Rasayel/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.