--- title: "Rasayel Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Rasayel Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/267153/Rasayel/" page_type: "product" language: "en" --- # Rasayel Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Rasayel ## What is Rasayel? Rasayel is a customer communications platform built to help you sell better over WhatsApp. Rasayel helps you grow your business with: A shared team inbox with 2-way messaging WhatsApp chatbot builder (no code) Automations Sales workflow management WhatsApp broadcasts and bulk messaging Integrations (Shopify, HubSpot, 5000+ apps with Zapier, and the Rasayel API) Developer friendly APIs and webhooks Mobile apps (iOS and Android) ## What is Rasayel used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 66 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $30 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Rasayel?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://rasayel.io&name=Rasayel) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Rasayel 4.8 (66) VS. [4.3 (6,987)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting Price $30 Per User, Per Month Starting Price $14 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (66) Ease Of Use 4.2 (4,376) Value For Money 4.7 (64) Value For Money 4.3 (3,507) Customer Service 4.7 (64) Customer Service 4.1 (3,516) ## Rasayel alternatives [4.7 (738)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) [4.5 (4,475)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152373/HubSpot-CRM/) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [4.4 (18,799)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/61368/Salesforce/) Highest Rated [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/) [4.8 (616)](https://www.capterra.com/p/210630/Kylas/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210630/Kylas/) [View all alternatives](https://www.capterra.com/p/267153/Rasayel/alternatives/) ## FAQs about Rasayel Overview ### What problems does Rasayel solve? Rasayel solves slow WhatsApp response times, scattered customer conversations, and manual lead routing by giving teams a shared inbox, chatbot automation, chat assignment, and CRM integrations. Sales, customer support, and lead qualification teams benefit most by handling high chat volumes, reducing platform switching, and improving follow-up visibility and response consistency. Answer based on 50 reviews Overview ### Which roles and teams benefit most from Rasayel? Rasayel is most used by sales teams, customer support staff, and founders or executives who manage conversations at scale. Sales managers use it to organize leads and follow-ups, support teams streamline customer messaging, and business leaders gain visibility into team performance, response quality, and relationship management workflows. Answer based on 66 reviews Overview ### What company size and industries is Rasayel built for? Rasayel is built for medium and large B2B businesses selling on WhatsApp, though 74% of reviewers come from small businesses and Information Technology and Services leads at 8%. It also sees use in Financial Services and Human Resources, each at 6%, indicating adoption across sales-led B2B teams. Answer based on 66 reviews Features and Usability ### What are the key features of Rasayel? Rasayel offers core WhatsApp-based customer messaging with a shared team inbox, chatbot and automated responses, and chat assignment with internal notes for collaboration. Differentiating features include CRM integrations, API and webhooks for custom workflows, and reporting and analytics for tracking leads, sales activity, and customer conversations. Answer based on 31 reviews Overview ### How well does Rasayel handle customer messaging? Rasayel handles customer messaging well through a shared WhatsApp inbox, quick replies, chatbots, and CRM integrations. Sales teams, support teams, and social media teams value the organized conversations and faster response times, though some users note limits around message templates, chat expiration rules, and sending multiple files or images. Answer based on 20 reviews Overview ### Is Rasayel good for sales operations on WhatsApp? Rasayel works well for sales operations on WhatsApp by combining team inboxes, lead capture, automation, and reporting in one place. Sales and marketing teams use it to track pipelines, qualify leads, and close deals faster, though some businesses still weigh pricing, feature depth, and setup needs against other sales tools. Answer based on 16 reviews Integrations ### Which third-party tools and platforms does Rasayel integrate with? Rasayel integrates with HubSpot CRM, HubSpot Marketing Hub, Stripe, Shopify, and Zapier. Reviewer mentions center on HubSpot CRM for syncing customer and sales data, while the official catalog also lists Shopify for commerce workflows and Zapier for connecting Rasayel with additional third-party apps. Answer based on 19 reviews Getting Started and Support ### What training and onboarding options does Rasayel offer? Rasayel provides live online sessions, webinars, documentation, and videos. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference materials for teams setting up and learning the product. Answer based on 2 reviews Getting Started and Support ### What customer support options does Rasayel offer, and how do users rate the experience? Rasayel offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users generally describe support as attentive, personalized, and consistently available, with quick help during setup and feedback follow-through. Some frustration appears around product areas like chat search, reporting, and workflow shortcuts, rather than the support team itself. Answer based on 20 reviews ## Features AI summary Based on 14,670 CRM reviews Capterra reviewers highlight these as the top features buyers look for in CRM software: - **Contact Management** (**44%** of reviewers rated this feature as critical) - **Sales Pipeline Management** (**43%**) - **Lead Management** (**44%**) Rasayel includes **Contact Management** and **Lead Management**, giving sales teams a way to organize customer details and track prospects as they move through the buying process. However, it does not offer **Sales Pipeline Management**. Instead, it provides other important capabilities that reviewers also value, including **Lead Capture** (**39%**) and **Data Import/Export** (**38%**), which help businesses bring in new opportunities and move customer data between systems, allowing teams to keep records current and respond to leads more efficiently. Contact Management 4.6 (10) 50.00% of 10 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Lead Management 4.5 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Lead Capture 4.7 (11) 45.45% of 11 reviewers that rated this feature as important or highly important Automatically identify and save contact information of potential customers Data Import/Export 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Import and export data to and from software applications Social Media Integration 4.8 (16) 43.75% of 16 reviewers that rated this feature as important or highly important Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Alerts/Notifications 4.4 (14) 78.57% of 14 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Rasayel 44 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Batch Communications: Send messages, notifications, or documents to an entire customer base at the same time - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Fields: Customize data fields to support various needs and use cases - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Interactive Content: Allow the audience to interact or engage with the content - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - One-to-One Messaging: Send personal messages to clients or attendees - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transfers/Routing: Transfer queries and organize messages between agents - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (66) 4.6 Based on 66 reviews ## Pricing Value for money 4.7 (64) Free Trial Start $30.00 Per User,Per Month Value for money 4.7 (64) 4.7 Based on 64 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (64) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (64) 4.7 Based on 64 reviews ## User reviews Overall rating 4.8 Based on 66 reviews Filter by rating 5(52) 4(13) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent CF Curtiss F. Chief Engineer - Asset Services Real Estate ### "Rasayel is the most futuristic omnichannel communication tool that redefine customer support excellence" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2025 Rasayel's overall performance and value have exceeded our expectations. It has provided us with a WhatsApp-based team inbox that has supercharged collaboration among our team members by allowing us to quickly onboard team mates and manage our conversations. This has profoundly streamlined our internal communication and enabled us to efficiently handle our customer interactions. Its integration with Zoho CRM is a real powerhouse of managing customers engagements and effective lead generation. It enable us manage multiple properties, coordinate clients and allow for timely and relevant communication across all stakeholders. Pros Rasayel's integration with WhatsApp is the real deal. It enable us to seamlessly interact with clients, making it easier to manage leads and sales over a popular messaging tool. The chatbox builder in Rasayel is easy to navigate and is intuitively designed making it easy to setup and customize our chatbots. Rasayel support robust integrations enable us to sync various systems and platforms to create custom solutions for our real estate projects that often involve multiple stakeholders and systems. Rasayel's reporting and analytics capabilities generate insights that aid in making data driven decisions on how to improve our customer service and use objective data to optimize our projects Cons Managing multiple teams across multiple numbers is confusing and having a robust chat search function would help us know where messages are stored. Also the reporting tool should be more comprehensive to enable us to measure customer satisfaction levels effectively Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EQ Esraa Q. Chat support customers service Events Services ### "Positive review about rasayel experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 August 21, 2024 So far everything is convenient and useful Pros I like that it's easy to use , has good amount of valuable features Cons Moving in different chats is not the easiest Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FD FRANCISCO D. Manager Entertainment ### "Whatsapp Chat is great, but we need Instagram together" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 22, 2024 Pros Excelent Whatsapp features on chat to talk with the customers. Cons Doens\`t have the Instagram integration in same plataform. Switched from [UChat](https://www.capterra.com/p/239947/UChat/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Account Staffing and Recruiting ### "Intuitiva e Fácil de Usar, mas com Poucos Dados de Progresso" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2024 "Minha experiência geral com Rasayel tem sido positiva. A plataforma é extremamente intuitiva e facilita muito a navegação e a configuração das ferramentas que preciso utilizar. Isso torna meu trabalho diário mais eficiente e agradável. No entanto, sinto que a falta de dados e métricas detalhadas para medir o progresso é uma área que precisa de melhoria. Se essa funcionalidade fosse aprimorada, acredito que a plataforma seria ainda mais útil e poderosa. Pros Gosto muito da plataforma pela intuição e facilidade de encontrar as configurações. É muito fácil de navegar e localizar o que preciso, o que torna a experiência de uso muito agradável. Cons Não acho que tenha dados suficientes para medir o progresso. Sinto falta de mais informações e métricas que possam ajudar a avaliar melhor o desempenho e o progresso ao longo do tempo. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AM Ahmed M. Customer support specialist E-Learning ### "Good experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2024 Pros Good platform makes you always connected with the clients on spot Cons Interface, its tools, his simplicity of using it Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Daniel A. CMO Internet ### "Boosting Efficiency and Engagement with Rasayel" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 12, 2024 Rasayel is helping us streamline our workflows and improve team performance by automating lead qualification and campaign management. This has significantly reduced our manual workload, allowing our team to focus on higher-value tasks. The insights from their reporting tools have also enabled us to make data-driven decisions, leading to increased efficiency and better engagement with our clients. Overall, Rasayel has been a key factor in enhancing our operational efficiency and driving business growth. We highly recommend Rasayel to any organization looking to enhance their operational capabilities and drive business success. Pros Rasayel has significantly shortened our sales cycle, saved us valuable time, and boosted engagement with our clients. Their innovative solutions and dedicated team have made a tangible difference in our business efficiency and growth. Cons While Rasayel offers excellent features and support, some tools could benefit from enhancements to fully unlock their potential. Additionally, some advanced features could use more detailed documentation to help users make the most of them. Alternatives considered [Bird](https://www.capterra.com/p/160795/Bird/) [Trengo](https://www.capterra.com/p/177967/Trengo/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Rasayel We chose Rasayel over other alternative products due to its comprehensive feature set and exceptional support. Rasayel’s ability to seamlessly integrate APIs, chatbots, campaign tools, and reporting features provided us with an all-in-one solution to manage our workflows and improve team performance. Additionally, the responsiveness and dedication of the Rasayel team in assisting us with any queries or issues were unmatched. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. OD Oleg D. Agent Airlines/Aviation ### "I LOVE RASAYEL" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 12, 2024 I. LOVE. RASAYEL. I am not the biggest fan of talking over the phone to dozens of people every single day but I do love chatting. Pros We can manage dozens of customers in chatbot and not have to talk over the phone to each one thanks to rasayel's features. Cons In rare occasions sometimes I can't open a chat with an individual or two. I think this issue has been fixed though because it didn't happen once in the last 4 months. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Mohammad K. Customer support agent Internet ### "Great software for customer service support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 12, 2024 Very positive experience, makes my job easier Pros The user interface and experience, plus the ease of collaboration between colleagues on each case. Cons The phone app can be a bit glitchy at times. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Outbound Team Leader Human Resources ### "Rasayl for SaaS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 12, 2024 Pros I like the workflow and the support of they team Cons No thing all is good for now with their team Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TR Thaina R. Sales Development Representative Human Resources ### "Use of Rasayel in latin america - Brazil" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 4, 2024 I use rasayel everyday and it's very quick to connect with our customers and to direct them to a quicker response Pros The best part of rasayel is to connect our sales, marketing and custumer sucess in only one plataform Cons I believe that rasayel is a complete solution to brazilian market Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/267153/Rasayel/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [HubSpot CRM vs Rasayel](https://www.capterra.com/compare/152373-267153/HubSpot-CRM-vs-Rasayel)