# Rasayel Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Rasayel the right CRM solution for you? Explore 66 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/267153/Rasayel/reviews --- Rasayel 4.8 (66) [View alternatives](https://www.capterra.com/p/267153/Rasayel/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Rasayel Ease of use 4.8 Customer Service 4.7 ## Pros and Cons in Reviews CF Curtiss F Chief Engineer - Asset ServicesReal Estate, 10,001+ employeesUsed the software for: More than 2 years. “Rasayel's reporting and analytics capabilities generate insights that aid in making data driven decisions on how to improve our customer service and use objective data to optimize our projects“ March 27, 2025 OD Oleg D AgentAirlines/Aviation, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “In rare occasions sometimes I can't open a chat with an individual or two.“ July 12, 2024 Daniel A CMOInternet, 2 - 10 employeesUsed the software for: 6-12 months. “Rasayel is helping us streamline our workflows and improve team performance by automating lead qualification and campaign management.“ July 12, 2024 Nelson Mauricio E Sales team leaderConsumer Services, 51 - 200 employeesUsed the software for: 1-2 years. “A lot of development is needed in reporting, the data displayed and the filters applied are not useful for making decisions.“ April 9, 2024 CF Curtiss F Chief Engineer - Asset ServicesReal Estate, 10,001+ employeesUsed the software for: More than 2 years. “It enable us to seamlessly interact with clients, making it easier to manage leads and sales over a popular messaging tool.“ March 27, 2025 EQ Esraa Q Chat support customers serviceEvents Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Moving in different chats is not the easiest“ August 21, 2024 OD Oleg D AgentAirlines/Aviation, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “We can manage dozens of customers in chatbot and not have to talk over the phone to each one thanks to rasayel's features.“ July 12, 2024 Debashish B Snr Creative ManagerPublishing, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Lacks a good reporting tool which makes its hard to measure customer satisfaction level.“ April 22, 2024 ## Showing most helpful reviews Showing 1-25 of 66 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Daniel A. CMO Internet Used the software for: 6-12 months ### "Boosting Efficiency and Engagement with Rasayel" July 12, 2024 5.0 Rasayel is helping us streamline our workflows and improve team performance by automating lead qualification and campaign management. This has significantly reduced our manual workload, allowing our team to focus on higher-value tasks. The insights from their reporting tools have also enabled us to make data-driven decisions, leading to increased efficiency and better engagement with our clients. Overall, Rasayel has been a key factor in enhancing our operational efficiency and driving business growth. We highly recommend Rasayel to any organization looking to enhance their operational capabilities and drive business success. Pros Rasayel has significantly shortened our sales cycle, saved us valuable time, and boosted engagement with our clients. Their innovative solutions and dedicated team have made a tangible difference in our business efficiency and growth. Cons While Rasayel offers excellent features and support, some tools could benefit from enhancements to fully unlock their potential. Additionally, some advanced features could use more detailed documentation to help users make the most of them. Alternatives considered [Bird](https://www.capterra.com/p/160795/Bird/)[Trengo](https://www.capterra.com/p/177967/Trengo/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Rasayel We chose Rasayel over other alternative products due to its comprehensive feature set and exceptional support. Rasayel’s ability to seamlessly integrate APIs, chatbots, campaign tools, and reporting features provided us with an all-in-one solution to manage our workflows and improve team performance. Additionally, the responsiveness and dedication of the Rasayel team in assisting us with any queries or issues were unmatched. Review Source Abd Elrahman A. MANAGER Hospital & Health Care Used the software for: 6-12 months ### "operation review" May 28, 2024 4.0 The CRM supports integration with various third-party applications, such as email platforms, accounting software, and e-commerce systems. This interoperability ensures that businesses can seamlessly incorporate RASAYL CRM into their existing workflows. Pros RASAYL CRM is a comprehensive solution designed to enhance customer relationship management through automation, integration, and detailed analytics. It offers significant benefits in terms of efficiency, customer relationship building, and data-driven decision-making. However, businesses should consider the potential learning curve, customization needs, and cost when evaluating this CRM for their operations. Overall, RASAYL CRM stands out as a valuable tool for businesses looking to optimize their sales and customer service processes. Cons By centralizing customer information and interactions, RASAYL CRM helps businesses build stronger, more personalized relationships with their clients. Switched from [Odoo](https://www.capterra.com/p/135618/Odoo/) The sales automation tools help teams manage leads and opportunities more effectively, potentially leading to higher conversion rates and increased revenue. Review Source HE Herbert E. Counter sales Executive Machinery Used the software for: Less than 6 months ### "Rasayel review" June 14, 2024 3.0 Pros I like the templates function in rasayel which saves you from typing a particular sentence repeatedly. Cons What I don't like is the limitation of the templates. A user shouldn't need an approval from an administrator to create templates since the user knows the kind of messages he/she sends to the customers. Another dissatisfaction is the expiration of chats. We don't have reintroduce ourselves every 24 hours. Also I can only send pictures as pdf files And i can't even send two files at the same time so that makes two introductions. Review Source Response from Rasayel June 24, 2024 Hi Herbert! Thank you for your feedback. Sorry that you're facing these issues, and I'll be happy to help you resolve them. First: Pictures. You can send pictures as regular images; not just PDF files. If that doesn't work, send us a message on WhatsApp (+13024070488 or click on "chat with us" on our website) and we'll walk you through it 😊 Sending two files at the same time - I have forwarded this feedback to the product team. Secondly: Regarding admins and templates - that can be easily changed from the "Settings -> Users and Roles" page. Select the role. Next to "Channels", select "Manage". If you need more help with this, please send us a message. Finally: Expiration of chats. I understand the frustration. Unfortunately this is not a limitation of Rasayel. It's enforced by WhatsApp/Meta, and we don't have the ability to change this. There are various templates that can be used to make the continuation of conversation easier, and we can send you some examples if you'd like :) Anahí S. Cofounder Consumer Goods Used the software for: 6-12 months ### "Great tool for Customer Service through Whatsapp" May 25, 2023 5.0 Transitioning to Rasayel has been a game changer for our customer service department at Perfekto. The user-friendly interface, ease of deployment, and notable features such as assigning notes to chats have been immensely beneficial in our daily operations. While there's room for improvement in the chat search feature, Rasayel's overall performance and value have far exceeded our old software. As a company on a mission to reduce food wastage and environmental impact, we appreciate tools like Rasayel that improve our efficiency. I wholeheartedly endorse Rasayel for businesses looking to enhance their customer service experience. Pros The number of features offered and easiness to use. The UI and the price. Cons The limited automated flows and not being able to export data such as tags. Alternatives considered [Bird](https://www.capterra.com/p/160795/Bird/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Switched from [Bird](https://www.capterra.com/p/160795/Bird/) Mainly cost but we ended up liking it better. Review Source CF Curtiss F. Chief Engineer - Asset Services Real Estate Used the software for: 2+ years ### "Rasayel is the most futuristic omnichannel communication tool that redefine customer support excellence" March 27, 2025 5.0 Rasayel's overall performance and value have exceeded our expectations. It has provided us with a WhatsApp-based team inbox that has supercharged collaboration among our team members by allowing us to quickly onboard team mates and manage our conversations. This has profoundly streamlined our internal communication and enabled us to efficiently handle our customer interactions. Its integration with Zoho CRM is a real powerhouse of managing customers engagements and effective lead generation. It enable us manage multiple properties, coordinate clients and allow for timely and relevant communication across all stakeholders. Pros Rasayel's integration with WhatsApp is the real deal. It enable us to seamlessly interact with clients, making it easier to manage leads and sales over a popular messaging tool. The chatbox builder in Rasayel is easy to navigate and is intuitively designed making it easy to setup and customize our chatbots. Rasayel support robust integrations enable us to sync various systems and platforms to create custom solutions for our real estate projects that often involve multiple stakeholders and systems. Rasayel's reporting and analytics capabilities generate insights that aid in making data driven decisions on how to improve our customer service and use objective data to optimize our projects Cons Managing multiple teams across multiple numbers is confusing and having a robust chat search function would help us know where messages are stored. Also the reporting tool should be more comprehensive to enable us to measure customer satisfaction levels effectively Review Source Sonia H. Head of Ambient Products Retail Used the software for: 2+ years ### "Rasayel is a modernistic trailblazer that convey quality and excellence in marketing." July 4, 2024 5.0 It has been a splendid experience with Rasayel and everything has been working to our favor. Rasayel has become our source of happiness during marketing by making it easy for us to reach out new customers. It has brought us real excellence in marketing and customer engagement. Pros Rasayel chatbots has greatly spearheaded our conversations during marketing through automations. It has helped us communicate freely with customers at the most critical stage of closing deals. Rasayel also has robust marketing analytical tools which gives us insights to improve our marketing broadcasts. Rasayel team inbox makes it easy for our team to partner in engaging customers during marketing. Cons Rasayel has shown us no flaws in any way and everything has been so diligent. Review Source VR Verified Reviewer Outbound Team Leader Human Resources Used the software for: 6-12 months ### "Rasayl for SaaS" July 12, 2024 5.0 Pros I like the workflow and the support of they team Cons No thing all is good for now with their team Review Source Rhea S. Internal Sales Executive Utilities Used the software for: 2+ years ### "A reliable social selling platform that has greatly boosted our sales." June 12, 2024 5.0 Rasayel has given a very reliable customer and lead engagement platform that has allowed us to streamline our sales operations on WhatsApp. It has provided us with an amazing bridge that connects us with our social customers and buyers. Pros It works directly with our WhatsApp so the learning curve was very simple and short. It allows me and my teammates to work on the same inbox when engaging customers during sales. Creating lead capture forms has been made easy. It was simple to setup our chatbot. Provides us with real-time metrics that helps us evaluate performance of our sales activities. Cons Rasayel live agent has made our time very easy. We have been able to resolve all the challenges so nothing to hate now. Review Source Neil D. Sr. Sales Manager Real Estate Used the software for: 2+ years ### "Rasayel is always there when we need it. Has greatly improved our sales." April 10, 2024 5.0 Rasayel is allowing us to have one unified space for managing and tracking our sales through WhatsApp Business. Its work rate is incredible and has helped us close more deals on WhatsApp. Pros Everything about Rasayel ease of use has been on point. The interface is lightweight and very user-friendly. The support is super good and we love it. Rasayel sales reports are very accurate and gives us transparency onto our sales operations on WhatsApp. The automations in Rasayel has been so valuable to us helping us offer quick-time responses to our prospects and improve on our sales success rate. Cons We haven't had any issues with Rasayel so far. The support team has been greatly involved in our journey making our experience super efficient. Review Source Alfred O. Pastry Chef Hospitality Used the software for: 2+ years ### "Rasayel is a monumental CRM tools for customer services delivery." June 7, 2024 5.0 Our overall experience with Rasayel has been very effective. It has assisted us to streamline our conversations with our customers which has allowed us to strengthen our relationship with them. Pros Rasayel really boosts our customers engagement on WhatsApp and makes our conversations quick and fast. It offers us with an incredible performance monitoring dashboard that provides us with insightful reports about our customers interactions. It is easy to customize and has helped us achieve a CRM tool that meets our needs perfectly allowing us to give our customers the most reliable support services. Cons Using Rasayel has been very easy for us and its work rate has been efficient. There has been nothing to like least about it. Review Source JG Jackielyn G. Financial Reporting and Budgeting Supervisor Information Technology and Services Used the software for: 2+ years ### "The best ahead if the rest" May 9, 2024 5.0 Perfect match of cost and quality is what describes Rasayel. Iam the one who passed the budget allocation for it's deployment which was quite reasonable considering all the benefits we are reaping through sales proceed on WhatsApp. Beyond being a sales channel it is an amazing CRM that helps in management and handling if clients enquiries. We have been able to create a community if clients where we broadcast and communicate on new developments. Pros Every aspect of Rasayel is topnotch. From the accelerated implementation process of it's sleek and glossy interface to an amazing user experience backed up by incredible and responsive customer support team. This platform is affordable and doesn't have any hidden charges compared to other tools and didn't have to acquire hardwares to run it because with the Whatsapp API we were able to access it. It encompasses fantastic functionalities that empowers our client engagements into a more personalized experience for easy followup and quick responses to prospects and clients enquiries . This has hastened lead closing. The sales reports generation is accurate and transparent to be able to track all sales executed on our socials which assist in reconciliation of income from sales on our reports Cons Rasayel is the it. No hitches or downtimes. Review Source OD Oleg D. Agent Airlines/Aviation Used the software for: 1-2 years ### "I LOVE RASAYEL" July 12, 2024 5.0 I. LOVE. RASAYEL. I am not the biggest fan of talking over the phone to dozens of people every single day but I do love chatting. Pros We can manage dozens of customers in chatbot and not have to talk over the phone to each one thanks to rasayel's features. Cons In rare occasions sometimes I can't open a chat with an individual or two. I think this issue has been fixed though because it didn't happen once in the last 4 months. Review Source FD FRANCISCO D. Manager Entertainment Used the software for: I used a free trial ### "Whatsapp Chat is great, but we need Instagram together" July 22, 2024 5.0 Pros Excelent Whatsapp features on chat to talk with the customers. Cons Doens\`t have the Instagram integration in same plataform. Review Source EG Edwin G. Product Manager Financial Services Used the software for: 1-2 years ### "Great communication hub for customer support" October 6, 2022 5.0 Rasayel team is user-centered which I really like, the software is stable and user-friendly - a very good product in general Pros Software is easy to use and set up, it has a good UI and UX and basically allows you to setup communication via messengers with your clients not spending a lot on development and setup. Cons I guess everything is ok, the only thing which I am missing probably is an advanced chat bot functionality. Reason for choosing Rasayel Pricing + ease of set up. Review Source VR Verified Reviewer Customer Success Manager Financial Services Used the software for: 6-12 months ### "A review from a CSM" April 1, 2024 5.0 Pros Its ease of use and accessibility on mobile phones. Cons The templates feature and not being able to start a chat with free text. Review Source IB Israel B. Travel consultant Airlines/Aviation Used the software for: 6-12 months ### "Good review" May 28, 2024 4.0 Very good experience I would recommend for others Pros The massaging functions, and multi chats Cons No option for video chats, sometimes gets stuck Review Source Omer Galal O. Marketing Director Hospital & Health Care Used the software for: Less than 6 months ### "Solved a critical customer service problem" January 24, 2023 5.0 Its a solid software with strong tech support, I am pleased and glad I chose to migrate my Whatsapp API to Rasayel Pros ease of use and deployment, and it took the sales / customer service only minutes to get used to the program.THe feature of note in the chat in which the team can assign note to a chat is smar (mentions) Cons search in chat is not strong - ie searching for a specific word in a conversation Review Source JD Jonathan D. Online Business Manager Computer Software Used the software for: 6-12 months ### "Excellent Platform" January 8, 2024 5.0 Pros Its very easy to use, implement, and connect all our channels Cons Nothing. Its a great platform for teams and communications Review Source CB Corey B. Full stack developer E-Learning Used the software for: I used a free trial ### "Excellent API with Rasayel" January 4, 2024 5.0 Pros It makes high response time and it makes easy to integrate with 3rd party api Cons It was easy to build api with Rasayel. I have experience with GPT3.5. I think it is similar with GPT to use it. OpenAI is widely used in terms of ai. :) Review Source WA Walid A. Client Success Specialist Financial Services Used the software for: Less than 6 months ### "Frequent User" January 4, 2024 4.0 Pros Performance reviews of all users of Rasayel within the same company. Cons The timer on conversations and the limitations on templates and the interface is not easy on the eye. Review Source YB Younes B. Offer Manager Information Technology and Services Used the software for: 6-12 months ### "Amazing team and product" September 16, 2022 5.0 The installation process took less than 10 mins ! Their customer service has been top notch and personalized, it's rare to meet such a dedicated and helpful team. Pros Their seamless integration with various social media accounts and communication accounts (messenger, whatsapp,etc...) is top notch, omni-channel communication has never been this easier Cons It doesn't integrate to our crm but there's an API that i was able to use to integrate it with our system manually. Review Source PS Priyanka S. Head of Marketing Marketing and Advertising Used the software for: I used a free trial ### "Easy to Use WhatsApp Business" June 20, 2024 4.0 Pros Easy to Use Whatsapp and can see and manage everything through portal only Cons few features are missing and Dashboard analytics can be more better Review Source EQ Esraa Q. Chat support customers service Events Services Used the software for: Less than 6 months ### "Positive review about rasayel experience " August 21, 2024 5.0 So far everything is convenient and useful Pros I like that it's easy to use , has good amount of valuable features Cons Moving in different chats is not the easiest Review Source VR Verified Reviewer Account Staffing and Recruiting Used the software for: Less than 6 months ### "Intuitiva e Fácil de Usar, mas com Poucos Dados de Progresso" July 22, 2024 4.0 "Minha experiência geral com Rasayel tem sido positiva. A plataforma é extremamente intuitiva e facilita muito a navegação e a configuração das ferramentas que preciso utilizar. Isso torna meu trabalho diário mais eficiente e agradável. No entanto, sinto que a falta de dados e métricas detalhadas para medir o progresso é uma área que precisa de melhoria. Se essa funcionalidade fosse aprimorada, acredito que a plataforma seria ainda mais útil e poderosa. Pros Gosto muito da plataforma pela intuição e facilidade de encontrar as configurações. É muito fácil de navegar e localizar o que preciso, o que torna a experiência de uso muito agradável. Cons Não acho que tenha dados suficientes para medir o progresso. Sinto falta de mais informações e métricas que possam ajudar a avaliar melhor o desempenho e o progresso ao longo do tempo. Review Source TL Tzlil L. Manager Telecommunications Used the software for: 6-12 months ### "Rasayel - "Inbox Chat Well Tought"" February 3, 2023 5.0 Rasayel just keep my agents on selling and not just randomly moving between platforms and misscommunicate.Before Rasayel we tried Respond.io and get.chat and WhatsApp Business, none of those was even close to the stability and flexbility that Rasayel provides, with a slick and functional UI they just nailed it. ♥ Pros The flexibility that the API provides with the webhook system can make Rasayel a beast with custom code to make selling flows smoother (tags integration and etc). Cons Integration with Hubspot is still not full and only partial, but I know they have plans to add a lot more features soon on that area so I'm still very satisifed. Switched from [respond.io](https://www.capterra.com/p/179311/Rocketbots/)[get.chat](https://www.capterra.com/p/252693/getchat/) Respond.io was very expensive and have zero webhook integration and was flaky.get.chat was the badest experience of them all, they stopped working almost a week without support, we just failed to receive and send messages - super unstable! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.