# Rasayel Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Rasayel the right CRM solution for you? Explore 66 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/267153/Rasayel/reviews --- Rasayel 4.8 (66) [View alternatives](https://www.capterra.com/p/267153/Rasayel/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Rasayel Ease of use 4.8 Customer Service 4.7 ## Pros and Cons in Reviews CF Curtiss F Chief Engineer - Asset ServicesReal Estate, 10,001+ employeesUsed the software for: More than 2 years. “Rasayel's reporting and analytics capabilities generate insights that aid in making data driven decisions on how to improve our customer service and use objective data to optimize our projects“ March 27, 2025 OD Oleg D AgentAirlines/Aviation, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “In rare occasions sometimes I can't open a chat with an individual or two.“ July 12, 2024 Daniel A CMOInternet, 2 - 10 employeesUsed the software for: 6-12 months. “Rasayel is helping us streamline our workflows and improve team performance by automating lead qualification and campaign management.“ July 12, 2024 FK Farhan K CRM Marketing SpecialistFinancial Services, 51 - 200 employeesUsed the software for: 1-2 years. “The interface is not user-friendly and feels cluttered“ July 1, 2024 CF Curtiss F Chief Engineer - Asset ServicesReal Estate, 10,001+ employeesUsed the software for: More than 2 years. “It enable us to seamlessly interact with clients, making it easier to manage leads and sales over a popular messaging tool.“ March 27, 2025 HE Herbert E Counter sales ExecutiveMachinery, 51 - 200 employeesUsed the software for: Less than 6 months. “What I don't like is the limitation of the templates.“ June 14, 2024 Rhea S Internal Sales ExecutiveUtilities, 11 - 50 employeesUsed the software for: More than 2 years. “Rasayel has given a very reliable customer and lead engagement platform that has allowed us to streamline our sales operations on WhatsApp.“ June 12, 2024 Nelson Mauricio E Sales team leaderConsumer Services, 51 - 200 employeesUsed the software for: 1-2 years. “A lot of development is needed in reporting, the data displayed and the filters applied are not useful for making decisions.“ April 9, 2024 ## Showing most helpful reviews Showing 1-25 of 66 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Daniel A. CMO Internet Used the software for: 6-12 months ### "Boosting Efficiency and Engagement with Rasayel" July 12, 2024 5.0 Rasayel is helping us streamline our workflows and improve team performance by automating lead qualification and campaign management. This has significantly reduced our manual workload, allowing our team to focus on higher-value tasks. The insights from their reporting tools have also enabled us to make data-driven decisions, leading to increased efficiency and better engagement with our clients. Overall, Rasayel has been a key factor in enhancing our operational efficiency and driving business growth. We highly recommend Rasayel to any organization looking to enhance their operational capabilities and drive business success. Pros Rasayel has significantly shortened our sales cycle, saved us valuable time, and boosted engagement with our clients. Their innovative solutions and dedicated team have made a tangible difference in our business efficiency and growth. Cons While Rasayel offers excellent features and support, some tools could benefit from enhancements to fully unlock their potential. Additionally, some advanced features could use more detailed documentation to help users make the most of them. Alternatives considered [Bird](https://www.capterra.com/p/160795/Bird/)[Trengo](https://www.capterra.com/p/177967/Trengo/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Rasayel We chose Rasayel over other alternative products due to its comprehensive feature set and exceptional support. Rasayel’s ability to seamlessly integrate APIs, chatbots, campaign tools, and reporting features provided us with an all-in-one solution to manage our workflows and improve team performance. Additionally, the responsiveness and dedication of the Rasayel team in assisting us with any queries or issues were unmatched. Review Source Sonia H. Head of Ambient Products Retail Used the software for: 2+ years ### "Rasayel is a modernistic trailblazer that convey quality and excellence in marketing." July 4, 2024 5.0 It has been a splendid experience with Rasayel and everything has been working to our favor. Rasayel has become our source of happiness during marketing by making it easy for us to reach out new customers. It has brought us real excellence in marketing and customer engagement. Pros Rasayel chatbots has greatly spearheaded our conversations during marketing through automations. It has helped us communicate freely with customers at the most critical stage of closing deals. Rasayel also has robust marketing analytical tools which gives us insights to improve our marketing broadcasts. Rasayel team inbox makes it easy for our team to partner in engaging customers during marketing. Cons Rasayel has shown us no flaws in any way and everything has been so diligent. Review Source HE Herbert E. Counter sales Executive Machinery Used the software for: Less than 6 months ### "Rasayel review" June 14, 2024 3.0 Pros I like the templates function in rasayel which saves you from typing a particular sentence repeatedly. Cons What I don't like is the limitation of the templates. A user shouldn't need an approval from an administrator to create templates since the user knows the kind of messages he/she sends to the customers. Another dissatisfaction is the expiration of chats. We don't have reintroduce ourselves every 24 hours. Also I can only send pictures as pdf files And i can't even send two files at the same time so that makes two introductions. Review Source Response from Rasayel June 24, 2024 Hi Herbert! Thank you for your feedback. Sorry that you're facing these issues, and I'll be happy to help you resolve them. First: Pictures. You can send pictures as regular images; not just PDF files. If that doesn't work, send us a message on WhatsApp (+13024070488 or click on "chat with us" on our website) and we'll walk you through it 😊 Sending two files at the same time - I have forwarded this feedback to the product team. Secondly: Regarding admins and templates - that can be easily changed from the "Settings -> Users and Roles" page. Select the role. Next to "Channels", select "Manage". If you need more help with this, please send us a message. Finally: Expiration of chats. I understand the frustration. Unfortunately this is not a limitation of Rasayel. It's enforced by WhatsApp/Meta, and we don't have the ability to change this. There are various templates that can be used to make the continuation of conversation easier, and we can send you some examples if you'd like :) Alfred O. Pastry Chef Hospitality Used the software for: 2+ years ### "Rasayel is a monumental CRM tools for customer services delivery." June 7, 2024 5.0 Our overall experience with Rasayel has been very effective. It has assisted us to streamline our conversations with our customers which has allowed us to strengthen our relationship with them. Pros Rasayel really boosts our customers engagement on WhatsApp and makes our conversations quick and fast. It offers us with an incredible performance monitoring dashboard that provides us with insightful reports about our customers interactions. It is easy to customize and has helped us achieve a CRM tool that meets our needs perfectly allowing us to give our customers the most reliable support services. Cons Using Rasayel has been very easy for us and its work rate has been efficient. There has been nothing to like least about it. Review Source VR Verified Reviewer Outbound Team Leader Human Resources Used the software for: 6-12 months ### "Rasayl for SaaS" July 12, 2024 5.0 Pros I like the workflow and the support of they team Cons No thing all is good for now with their team Review Source Abigail C. Sales and Marketing Coordinator Information Technology and Services Used the software for: 2+ years ### "An exceptional and defining tool for better sales experience." June 26, 2024 5.0 It is a very intriguing experience getting to work on our sales operations with Rasayel. It is very user-friendly and has very productive leads engagement tools which help us succeed on our sales campaigns. Pros Everything about Rasayel workrate is soo good. The interface is impressively clean making it easy for us to use it for our sales. Its integration with HubSpot CRM allows us to have a simple experience working on our customers relationships. It has a high loading speed which makes our conversations with leads and customers very quick. Cons All is well with Rasayel so far. Our journey with it has had no major blocks. Review Source VR Verified Reviewer Sales Manager Public Relations and Communications Used the software for: 1-2 years ### "A great tool for B2B software businesses " June 24, 2024 5.0 Pros Rasayel helped our sales team make the most out of WhatsApp. We use all of their features to manage our sales funnel, from their chatbot for lead qualification to customer retention. Cons We haven't faced any challenges with rasayel Review Source Rhea S. Internal Sales Executive Utilities Used the software for: 2+ years ### "A reliable social selling platform that has greatly boosted our sales." June 12, 2024 5.0 Rasayel has given a very reliable customer and lead engagement platform that has allowed us to streamline our sales operations on WhatsApp. It has provided us with an amazing bridge that connects us with our social customers and buyers. Pros It works directly with our WhatsApp so the learning curve was very simple and short. It allows me and my teammates to work on the same inbox when engaging customers during sales. Creating lead capture forms has been made easy. It was simple to setup our chatbot. Provides us with real-time metrics that helps us evaluate performance of our sales activities. Cons Rasayel live agent has made our time very easy. We have been able to resolve all the challenges so nothing to hate now. Review Source Muresan I. Consultant Insurance Used the software for: 2+ years ### "A firm and authentic tool with quality sales performance. " June 13, 2024 5.0 Rasayel has opened new doors to our social selling operations and has helped us increase our sales. It is very outstanding to use and in overall, the experience has been great. Pros Rasayel makes our leads engagements very smooth. The shared inbox allows us to coordinate our efforts when engaging customers. It was easy to setup and equip our chatbot with quick responses to the commonly asked questions. The sales and engagements reports keeps us on the know about our performance levels. Cons The highly rated and easy to use Rasayel features has made our experience very smooth. Nothing negative to like least. Review Source Mohammad K. Customer support agent Internet Used the software for: Less than 6 months ### "Great software for customer service support" July 12, 2024 5.0 Very positive experience, makes my job easier Pros The user interface and experience, plus the ease of collaboration between colleagues on each case. Cons The phone app can be a bit glitchy at times. Review Source DB Daniela B. Sales Manager Computer Software Used the software for: 1-2 years ### "Rasayel Saved My Inbox (and My Sanity)" July 2, 2024 5.0 Pros Increased sales thanks to efficient communication. Overall, I’ve found the program to be comfortable and user-friendly. Despite my initial dislike for one update, they actively responded to user feedback and implemented positive changes. Cons Rasayel has room for improvement in specific areas, for instance, the ability to merge chats or integrate more efficiently with other tools. Review Source FM Fahd M. Academic coordinator Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Useful App" May 14, 2024 5.0 That a good experience for me that i used this tool but i think it will be better if it allow to use WhatsApp app at mob Pros Its so easy and saved reply and template make work easier Cons Thats i cant use WhatsApp as mob application Review Source Response from Rasayel May 29, 2024 Thank you for your kind words, Fahd. Regarding the mobile app, have you considered using the Rasayel mobile app? Unfortunately WhatsApp doesn't allow using both the normal WhatsApp app and a platform like Rasayel, and that's why we've built a mobile app that you can use to talk to your customers on the go. Let me know if this helps, and if you face any issues, please reach out to us on WhatsApp and we'll help you out :) - M. SN Sandra N. Customer Experience Manager Supermarkets Used the software for: 6-12 months ### "Rasayel - The Catalyst for our Sustainable Mission at Perfekto" May 23, 2023 5.0 Transitioning to Rasayel has been a game changer for our customer service department at Perfekto. The user-friendly interface, ease of deployment, and notable features such as assigning notes to chats have been immensely beneficial in our daily operations. While there's room for improvement in the chat search feature, Rasayel's overall performance and value have far exceeded our old software. As a company on a mission to reduce food wastage and environmental impact, we appreciate tools like Rasayel that improve our efficiency. I wholeheartedly endorse Rasayel for businesses looking to enhance their customer service experience. Pros \[sensitive content hidden\] and his team were attentive and open to feedback throughout the time we used Rasayel. During those months, they worked efficiently on the feedback we shared with them, benefiting Perfekto's business.They also developed several functionalities that benefited our customer community. Cons Perfekto is a startup in Latin America, and I mention this because the response time to certain support requests occasionally experienced delays due to the Rasayel team being in a different time zone. However, these waiting times never affected our operations, and solutions were always provided. It is something to consider. Review Source Farzanah D. CEO Marketing and Advertising Used the software for: 6-12 months ### "Rasayel is a great value for money and an easy to use chatbot system" February 15, 2024 5.0 Excellent, a fantastic onboarding experience and easy to use. a reasonable price point Pros I found the team responsive, hands on and knowledgable. I also found them innovative and ready to listen and implement on new features. Cons I wish the chatbot could be deployed for the facebook and insta DM portion. Currently it only works for the Whatsapp. Review Source Ravi A. Consultant Nephrologist Hospital & Health Care Used the software for: 2+ years ### "User friendly tool to support customers." March 27, 2024 5.0 It has been a remarkable journey with Rasayel. Supporting our customers and clients has become effortless using chatbot. Pros Quick responses to customers queries using an automation chatbot. Integration with CRM tools. Cons No dislikes for Rasayel so far. Everything has been good to this point. Review Source VR Verified Reviewer Founder Information Technology and Services Used the software for: Less than 6 months ### "Amazing Product" May 28, 2024 5.0 Pros it's very easy to use yet so powerful. 10 out of 10 Cons Nothing. it's a great product for sales and using rasayel for sales got us the spike we need in our sales this year Review Source TM Tshepo M. Administrator Education Management Used the software for: 6-12 months ### "Rasayel for Managing Social Media for Eductaion" October 6, 2022 4.0 Being able to simply solve customer queries on the system. Pros The Messenger Templates is the most important feature, but I am looking forward to the bulk messaging feature coming soon now that is a game changer big time. Cons Not being able to use key commands in a conversation to either i Close (Solved) ii Wait for the customer iii Block This will improve the efficiency of the program. Review Source Omer Galal O. Marketing Director Hospital & Health Care Used the software for: Less than 6 months ### "Solved a critical customer service problem" January 24, 2023 5.0 Its a solid software with strong tech support, I am pleased and glad I chose to migrate my Whatsapp API to Rasayel Pros ease of use and deployment, and it took the sales / customer service only minutes to get used to the program.THe feature of note in the chat in which the team can assign note to a chat is smar (mentions) Cons search in chat is not strong - ie searching for a specific word in a conversation Review Source OA Omar A. Growth Associate Market Research Used the software for: 6-12 months ### "Great Product" February 15, 2024 4.0 Pros Great product and team, I love all the features being added and the customers support is always here Cons Sometimes it's buggy and some bugs you need to learn to work around. Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: Less than 6 months ### "Very awesome app" January 23, 2024 4.0 Pros The automation part that I do not need to do everything by myself Cons Not that easy when it goes to production, it is a bit complicated Review Source SM Sunita M. Sales Advisor E-Learning Used the software for: Less than 6 months ### "Honest review on Rasayel" April 4, 2024 4.0 Pros Integration with CRM and the ability to install in your phone Cons Cant say..just started using it however it does not log in to my phone... keep saying wrong password Review Source Response from Rasayel April 9, 2024 Hi Sunita! Thank you for your review, and I'm sorry to hear about your login issues on mobile. Our team will sort that out for you ASAP. Can you WhatsApp us on +13024070488 ? Or copy this URL: https://wa.me/+13024070488 We'll do our best to resolve that for you as quickly as we can. Best wishes, M. PS Priyanka S. Head of Marketing Marketing and Advertising Used the software for: I used a free trial ### "Easy to Use WhatsApp Business" June 20, 2024 4.0 Pros Easy to Use Whatsapp and can see and manage everything through portal only Cons few features are missing and Dashboard analytics can be more better Review Source CF Curtiss F. Chief Engineer - Asset Services Real Estate Used the software for: 2+ years ### "Rasayel is the most futuristic omnichannel communication tool that redefine customer support excellence" March 27, 2025 5.0 Rasayel's overall performance and value have exceeded our expectations. It has provided us with a WhatsApp-based team inbox that has supercharged collaboration among our team members by allowing us to quickly onboard team mates and manage our conversations. This has profoundly streamlined our internal communication and enabled us to efficiently handle our customer interactions. Its integration with Zoho CRM is a real powerhouse of managing customers engagements and effective lead generation. It enable us manage multiple properties, coordinate clients and allow for timely and relevant communication across all stakeholders. Pros Rasayel's integration with WhatsApp is the real deal. It enable us to seamlessly interact with clients, making it easier to manage leads and sales over a popular messaging tool. The chatbox builder in Rasayel is easy to navigate and is intuitively designed making it easy to setup and customize our chatbots. Rasayel support robust integrations enable us to sync various systems and platforms to create custom solutions for our real estate projects that often involve multiple stakeholders and systems. Rasayel's reporting and analytics capabilities generate insights that aid in making data driven decisions on how to improve our customer service and use objective data to optimize our projects Cons Managing multiple teams across multiple numbers is confusing and having a robust chat search function would help us know where messages are stored. Also the reporting tool should be more comprehensive to enable us to measure customer satisfaction levels effectively Review Source VR Verified Reviewer Account Staffing and Recruiting Used the software for: Less than 6 months ### "Intuitiva e Fácil de Usar, mas com Poucos Dados de Progresso" July 22, 2024 4.0 "Minha experiência geral com Rasayel tem sido positiva. A plataforma é extremamente intuitiva e facilita muito a navegação e a configuração das ferramentas que preciso utilizar. Isso torna meu trabalho diário mais eficiente e agradável. No entanto, sinto que a falta de dados e métricas detalhadas para medir o progresso é uma área que precisa de melhoria. Se essa funcionalidade fosse aprimorada, acredito que a plataforma seria ainda mais útil e poderosa. Pros Gosto muito da plataforma pela intuição e facilidade de encontrar as configurações. É muito fácil de navegar e localizar o que preciso, o que torna a experiência de uso muito agradável. Cons Não acho que tenha dados suficientes para medir o progresso. Sinto falta de mais informações e métricas que possam ajudar a avaliar melhor o desempenho e o progresso ao longo do tempo. Review Source EQ Esraa Q. Chat support customers service Events Services Used the software for: Less than 6 months ### "Positive review about rasayel experience " August 21, 2024 5.0 So far everything is convenient and useful Pros I like that it's easy to use , has good amount of valuable features Cons Moving in different chats is not the easiest Review Source Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Chatbot](https://www.capterra.com/chatbot-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.