# LoyaltyStream Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about LoyaltyStream Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more. Source: https://www.capterra.com/p/267241/Stream-Loyalty --- # LoyaltyStream Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) LoyaltyStream ## What is LoyaltyStream? Sustainable Loyalty, Boosting Revenues & Retaining Customers. Discover LoyaltyStream: With personalised campaigns that drive 150% higher engagement, you can connect with your audience like never before. This translates into tangible results, including a substantial 20% average increase in revenues and a 37% shift in customer buying behaviours. Our modular and scalable SaaS loyalty platform is designed to seamlessly evolve alongside your business, adapting to your growing needs. Moreover, our user-friendly, no-code, platform empowers you to launch your microsite to your audience in a matter of weeks, providing a hassle-free experience as you embark on this transformative journey towards enhanced customer loyalty and business growth. ## What is LoyaltyStream used for? [Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £1 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for LoyaltyStream?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.streamloyalty.com&name=LoyaltyStream) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### LoyaltyStream 4.9 (13) VS. [4.9 (3,492)](https://www.capterra.com/p/186209/Guusto/reviews/) Starting Price £1 Flat Rate, Per Year Starting Price $4.8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (13) Ease Of Use 4.9 (3,492) Value For Money 4.9 (12) Value For Money 4.9 (3,129) Customer Service 4.8 (12) Customer Service 4.9 (3,186) ## LoyaltyStream alternatives [4.9 (250)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (474)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (82)](https://www.capterra.com/p/173343/Giftbit/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.9 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/267241/Stream-Loyalty/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customer Database 4.3 (7) 85.71% of 7 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Loyalty Program 4.6 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Rewards Management 4.6 (5) 120.00% of 5 reviewers that rated this feature as important or highly important Strategize and implement rewards for returning customers, employees and other members Activity Tracking 4.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Communication Management 4.3 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Transaction History 4.5 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period LoyaltyStream 57 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Identify customers at risk of migration and activate strategies to retain them Private online space that lets businesses securely share documents and provide information access to clients Manage and track all internal and external communication conducted via calls, email, text, or chat The ability to create unique content Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A report showing what actions customers perform A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships A website or login for customers to access information Record customer information, purchase history, and other notes Process of dividing customers into groups based on common characteristics Tool to send questionnaires to customers to gauge feedback Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Track products that are for sale at a reduced price or part of coupon promotions Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Games or game-like elements to track progress and reward accomplishments Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Manage loyalty cards that hold rewards and promotions to incentivize customers to return Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Online gateway through which members can access/update personal information Database of members to track personal information of individuals and families Observe and track the demand, usage, progress or quality of a system, product, or user Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple languages A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Design, communicate, and distribute incentives to perform a specific action Analyze and gain insights into data in real-time Receive data and information in real time Active reporting of data and metrics Log and store the source of contacts/leads View and track pertinent metrics to find patterns and gain insights from data Strategize and implement rewards for returning customers, employees and other members Send promotional campaigns or transactional messages via text messages Market event via social media tools Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Interact with data visualization elements, such as charts and graphs, to drill down into data Get Advice We can help you find the software with the features you need. Features 4.8 (13) 4.8 Based on 13 reviews ## Pricing Value for money 4.9 (12) [View pricing plan details](https://www.capterra.com/p/267241/Stream-Loyalty/pricing/) LoyaltyStream Trial £1.00 Per User,Per Month It includes: - Customisable Microsite for Members - 1 Loyalty Campaign - 1 Welcome Bonus - Segmentation Options - Digital Loyalty Wallets - Insights Dashboard and Reports Value for money 4.9 (12) 4.9 Based on 12 reviews ## Integrations [ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ SendGrid](https://www.capterra.com/p/204113/SendGrid/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Freshcaller](https://www.capterra.com/p/165078/Freshcaller/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (12) 4.8 Based on 12 reviews ## User reviews Overall rating 4.9 Based on 13 reviews Filter by rating 5(12) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KM Kristi M. Owner Wholesale ### "Easy to use and navigate " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 January 16, 2025 Great, easy to use and navigate. Highly recommend Pros How organized it is. Easy to use and navigate Cons I like everything about it. I can’t think of anything I would change Switched from [Ship.com](https://www.capterra.com/p/10003183/Ship-com/) This is easier and with ship you have to check it doesn’t tell you when loyalist is met Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RB Rachel B. Director Marketing and Advertising ### "The B2B loyalty platform I wish I had 10 years ago" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 19, 2024 My experience has been fantastic, LoyaltyStreem understand this sector and have developed a programme that delivers for customers and businesses. After 20 years in client side marketing, businesses need solutions that help make them more efficient and make their lives easier. Just get a demo, what have you got to lose. Pros LoyaltyStream is designed specifically for B2B audiences. When I first starting sourcing B2B loyalty solutions over 10 years ago there was nothing that met the needs of the B2B market in this way. The license set up makes it easy for a company to launch a loyalty/engagement platform without the upfront investment. Cons I have found it difficult to find fault to be honest, every question I've asked from my experience of specifying, sourcing, and managing a B2B loyalty programme has been addressed with their solution. For some organisations, the level of what is possible could be overwhelming, just start with the key modules and build out as you learn. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 31, 2024 Thank you so much for your lovely review Rachel. It is always great when people who have such experience in the industry recognise the benefit it can bring to businesses. Your point about starting with the key modules and expanding from there is key—it’s all about making the most of the platform at a comfortable pace both for the business and the members. DC Diana C. Business Manager Environmental Services ### "Great first time experience with a loyalty organisation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 3, 2024 Really positive journey to get our volunteer reward shop up and running. Stream were amazingly patient with us and let us take our time to get to the desired end result. Pros Really customised and bespoke service and the team took time and energy to really understand our business. Cons Trying to keep up with all of the jargon! Remember we are not all so great at technical stuff! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 9, 2024 Thanks for your review Diana and the reminder about the jargon. We are thrilled to have been able to help you get this project off the ground and look forward to supporting Chiltern Rangers with any ongoing loyalty work. AM Anna M. Global Sales and Marketing Manager Farming ### "Great team, would recommend " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 3, 2024 Pros The team are great, easy to work with and created a great website Cons Some of the design functions common in applications like Wix are not available. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 9, 2024 Thank you for your review Anna and your recommendations for the design functions. The team have recently developed and deployed a new content management system that does provide all of the same functionality as other applications. I will ask your Account Manager to reach out to demonstrate the new functionality. SM Stuart M. Private Equity Director Management Consulting ### "Intuitive, with impressive features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 13, 2024 Excellent, with a strong professional service team behind the product. Pros The range of loyalty and engagement features is impressive, but in an easy to use piece of software. Cons Nothing that I've noticed at this point in time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 14, 2024 Hi Stuart, thank you for your positive review. Our whole team are passionate about helping our clients build their loyalty offering so we are delighted that you had this experience with the team. Mark T. Country Manager Consumer Electronics ### "great interface and expert team" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 11, 2024 excellent , worth the investment and great consultancy around the service Pros ease of use of interface. excellent knowledge and expertise of team around loyalty schemes and learnings Cons nothing really, also team are really professional and helpful Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 14, 2024 Hi Mark, Thank you so much for your positive review. We are thrilled that you have found your free trial a positive experience and hope to welcome you as a customer once you have completed your evaluations. JS Judit S. Non-Executive Director Financial Services ### "Seamless, easy-to-use platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 6, 2024 Pros Accessible without a degree in Software Engineering, adaptable to the business, responsive. Impressed. Cons Yet to find something to truly critique. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 7, 2024 Thanks Judit, we really appreciate your review of LoyaltyStream. Jane B. MD Marketing and Advertising ### "LoyaltyStream - turning customers into fans" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2024 LoyaltyStream is a reliable, customisable, and engaging loyalty platform with an extremely user-friendly interface, which is designed to make it easy for both businesses and customers to navigate. Its ability to integrate with other systems allows for the tracking of customer purchases and engagement to effectively fulfil B2B reward loyalty and also provides businesses with access to analytics to track the effectiveness of the programme. Pros It is easy to use and provides benefits such as the ability to: 1. Configure a wide range of campaigns 2. Personalise campaigns and communications 3. Target different member activities 4. Track transactions and customer behaviours 5. Offer rewards and incentives Cons We haven't come across any negatives and Stream is always open to development ideas. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LH Liz H. CDAO Information Technology and Services ### "Great Solution to Increase Loyalty " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 15, 2024 Pros Easy of use, screens well laid out and intuitive for all skill levelsof users Cons Didnt see any I think the solution can bring great opportunities for enhancing customer loyalty and increasing sales Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 18, 2024 Thank you for sharing your thoughts on LoyaltyStream. We're thrilled to hear you had a positive experience and appreciate your recognition of how intuitive the product is to use. Your feedback is crucial to us, and if you need any further help or insights on loyalty please don't hesitate to reach out. Thanks again for your support! AB Anne B. Head of Loyalty and Events Automotive ### "Stream Loyalty" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 15, 2023 We have spent a lot of time taking the off the shelf product and making bespoke changes. This has created a large learning curve for both myself and the stream team. They have never said we can't do it - only let us take away and see how we make it work. It is great to work with a team that embrace ideas and provide a can do attitude. Pros We use the platform to provide flexibility, variety and self management of many reward programs that are used for both internal and external customers. This allows us to reach multiple customer segments with targeted campaigns whilst self management of budgets and rewards. Cons The terminology can be confusing and sometimes the reporting descriptions have not met what is being shown on the reports. Reasons for choosing LoyaltyStream The options available as well as the team. They work as consultants and not as a software company - even though they are this. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 16, 2023 Hi Anne, Thank you so much for your review and for your comments. I will take the reporting and terminology feedback to our next product meeting and discuss how this could be improved. Thanks Melanie [View all Reviews](https://www.capterra.com/p/267241/Stream-Loyalty/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)