# LoyaltyStream Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LoyaltyStream the right Customer Loyalty solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/267241/Stream-Loyalty/reviews --- LoyaltyStream 4.9 (13) [View alternatives](https://www.capterra.com/p/267241/Stream-Loyalty/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of LoyaltyStream Ease of use 4.6 Customer Service 4.8 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jane B. MD Marketing and Advertising Used the software for: 6-12 months ### "LoyaltyStream - turning customers into fans" February 19, 2024 5.0 LoyaltyStream is a reliable, customisable, and engaging loyalty platform with an extremely user-friendly interface, which is designed to make it easy for both businesses and customers to navigate. Its ability to integrate with other systems allows for the tracking of customer purchases and engagement to effectively fulfil B2B reward loyalty and also provides businesses with access to analytics to track the effectiveness of the programme. Pros It is easy to use and provides benefits such as the ability to: 1. Configure a wide range of campaigns 2. Personalise campaigns and communications 3. Target different member activities 4. Track transactions and customer behaviours 5. Offer rewards and incentives Cons We haven't come across any negatives and Stream is always open to development ideas. Review Source RB Rachel B. Director Marketing and Advertising Used the software for: Less than 6 months ### "The B2B loyalty platform I wish I had 10 years ago" July 19, 2024 5.0 My experience has been fantastic, LoyaltyStreem understand this sector and have developed a programme that delivers for customers and businesses. After 20 years in client side marketing, businesses need solutions that help make them more efficient and make their lives easier. Just get a demo, what have you got to lose. Pros LoyaltyStream is designed specifically for B2B audiences. When I first starting sourcing B2B loyalty solutions over 10 years ago there was nothing that met the needs of the B2B market in this way. The license set up makes it easy for a company to launch a loyalty/engagement platform without the upfront investment. Cons I have found it difficult to find fault to be honest, every question I've asked from my experience of specifying, sourcing, and managing a B2B loyalty programme has been addressed with their solution. For some organisations, the level of what is possible could be overwhelming, just start with the key modules and build out as you learn. Review Source Response from Stream Loyalty July 31, 2024 Thank you so much for your lovely review Rachel. It is always great when people who have such experience in the industry recognise the benefit it can bring to businesses. Your point about starting with the key modules and expanding from there is key—it’s all about making the most of the platform at a comfortable pace both for the business and the members. KM Kristi M. Owner Wholesale Used the software for: Less than 6 months ### "Easy to use and navigate " January 16, 2025 5.0 Great, easy to use and navigate. Highly recommend Pros How organized it is. Easy to use and navigate Cons I like everything about it. I can’t think of anything I would change Switched from [Ship.com](https://www.capterra.com/p/10003183/Ship-com/) This is easier and with ship you have to check it doesn’t tell you when loyalist is met Review Source AM Anna M. Global Sales and Marketing Manager Farming Used the software for: 2+ years ### "Great team, would recommend " July 3, 2024 5.0 Pros The team are great, easy to work with and created a great website Cons Some of the design functions common in applications like Wix are not available. Review Source Response from Stream Loyalty July 9, 2024 Thank you for your review Anna and your recommendations for the design functions. The team have recently developed and deployed a new content management system that does provide all of the same functionality as other applications. I will ask your Account Manager to reach out to demonstrate the new functionality. DC Diana C. Business Manager Environmental Services Used the software for: 1-2 years ### "Great first time experience with a loyalty organisation" July 3, 2024 5.0 Really positive journey to get our volunteer reward shop up and running. Stream were amazingly patient with us and let us take our time to get to the desired end result. Pros Really customised and bespoke service and the team took time and energy to really understand our business. Cons Trying to keep up with all of the jargon! Remember we are not all so great at technical stuff! Review Source Response from Stream Loyalty July 9, 2024 Thanks for your review Diana and the reminder about the jargon. We are thrilled to have been able to help you get this project off the ground and look forward to supporting Chiltern Rangers with any ongoing loyalty work. AB Anne B. Head of Loyalty and Events Automotive Used the software for: 1-2 years ### "Stream Loyalty" November 15, 2023 5.0 We have spent a lot of time taking the off the shelf product and making bespoke changes. This has created a large learning curve for both myself and the stream team. They have never said we can't do it - only let us take away and see how we make it work. It is great to work with a team that embrace ideas and provide a can do attitude. Pros We use the platform to provide flexibility, variety and self management of many reward programs that are used for both internal and external customers. This allows us to reach multiple customer segments with targeted campaigns whilst self management of budgets and rewards. Cons The terminology can be confusing and sometimes the reporting descriptions have not met what is being shown on the reports. Reason for choosing LoyaltyStream The options available as well as the team. They work as consultants and not as a software company - even though they are this. Review Source Response from Stream Loyalty November 16, 2023 Hi Anne, Thank you so much for your review and for your comments. I will take the reporting and terminology feedback to our next product meeting and discuss how this could be improved. Thanks Melanie BE Brigitte E. Regional showroom Sales Manager Retail Used the software for: 2+ years ### "City Plumbing Rewards Programme" November 15, 2023 4.0 We have come a long way together with developing and enhancing our programme and I feel that we need to re-engage with an update of things to come and things to go Pros defined call out plans , loyalty rewards for spending customers Cons non visibility to all colleagues as to what our customers can redeem their points for Review Source Response from Stream Loyalty November 28, 2023 Hi Brigitte, Thank you so much for your review. We have taken your feedback on board about the visibility of rewards for all colleagues and will discuss in our next product meeting. Your account team will keep you updated on the progress of any developments. Thanks Melanie CK Craig K. CRM Consultant Management Consulting Used the software for: 6-12 months ### "Excellent service & product to match" October 27, 2023 5.0 I worked with the team at Stream to help roll out a loyalty program for one of my clients Pros Managed service was extremely helpful Excellent dedicated teamGreat supportHuge range of rewards Cons Nothing - they were very responsive and their strategy input was of the highest quality Review Source Response from Stream Loyalty November 13, 2023 Hi Craig Thank you so much for your review. We really enjoyed working with you and hope we get to work with you again on another project. Thanks Melanie KB Kati B. Director Management Consulting Used the software for: 1-2 years ### "Great loyalty platform for B2B customers" October 12, 2023 5.0 Excellent Pros The team at LoyaltyStream were brilliant to work with. Very knowledgable and a pleasure to deal with. Cons There isn't anything that I didn't like. Review Source Response from Stream Loyalty October 13, 2023 Thank you so much for your positive review Kati. It has been a pleasure working with you and we are really pleased that you liked LoyaltyStream. Mark T. Country Manager Consumer Electronics Used the software for: I used a free trial ### "great interface and expert team" March 11, 2024 5.0 excellent , worth the investment and great consultancy around the service Pros ease of use of interface. excellent knowledge and expertise of team around loyalty schemes and learnings Cons nothing really, also team are really professional and helpful Review Source Response from Stream Loyalty March 14, 2024 Hi Mark, Thank you so much for your positive review. We are thrilled that you have found your free trial a positive experience and hope to welcome you as a customer once you have completed your evaluations. JS Judit S. Non-Executive Director Financial Services Used the software for: I used a free trial ### "Seamless, easy-to-use platform" March 6, 2024 5.0 Pros Accessible without a degree in Software Engineering, adaptable to the business, responsive. Impressed. Cons Yet to find something to truly critique. Review Source Response from Stream Loyalty March 7, 2024 Thanks Judit, we really appreciate your review of LoyaltyStream. LH Liz H. CDAO Information Technology and Services Used the software for: I used a free trial ### "Great Solution to Increase Loyalty " February 15, 2024 5.0 Pros Easy of use, screens well laid out and intuitive for all skill levelsof users Cons Didnt see any I think the solution can bring great opportunities for enhancing customer loyalty and increasing sales Review Source Response from Stream Loyalty February 18, 2024 Thank you for sharing your thoughts on LoyaltyStream. We're thrilled to hear you had a positive experience and appreciate your recognition of how intuitive the product is to use. Your feedback is crucial to us, and if you need any further help or insights on loyalty please don't hesitate to reach out. Thanks again for your support! SM Stuart M. Private Equity Director Management Consulting Used the software for: I used a free trial ### "Intuitive, with impressive features" March 13, 2024 5.0 Excellent, with a strong professional service team behind the product. Pros The range of loyalty and engagement features is impressive, but in an easy to use piece of software. Cons Nothing that I've noticed at this point in time. Review Source Response from Stream Loyalty March 14, 2024 Hi Stuart, thank you for your positive review. Our whole team are passionate about helping our clients build their loyalty offering so we are delighted that you had this experience with the team. Similar Products Featured ## Related categories [Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.