--- title: "Lookout Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Lookout Software - reviews, pricing plans, popular comparisons to other Long Term Care products and more." source_url: "https://www.capterra.com/p/267398/The-Lookout-Way/" page_type: "product" language: "en" --- # Lookout Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Lookout ## What is Lookout? Lookout's all-in-one software makes it easy for home care providers, and their teams, to provide the highest quality client care. Being built by care, for care, you can trust Lookout to empower your entire care organisation with; rostering and scheduling, claims & statements, remote care monitoring, compliance and reporting, client plan management, mobile workforce management.... and so much more. Easily connect your care team, to support workers, to clients & their loved ones, with Lookout! ## What is Lookout used for? [Home Care](https://www.capterra.com/home-care-software/)[Home Health Care](https://www.capterra.com/home-health-care-software/)[Assisted Living](https://www.capterra.com/assisted-living-software/) Top alternative Featured Overall rating Based on 38 user reviews Reviews sentiment Positive 95% Neutral 0% Negative 5% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Lookout?[Manage this product listing](https://www.g2.com/products/the-lookout-way-lookout/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Lookout 4.7 (38) VS. [4.7 (729)](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/reviews/) Starting Price Contact vendor Starting Price $325 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (38) Ease Of Use 4.5 (169) Value For Money 4.4 (23) Value For Money 4.5 (166) Customer Service 4.7 (35) Customer Service 4.6 (167) ## Lookout alternatives Highest Rated [4.8 (191)](https://www.capterra.com/p/233554/CareSmartz360/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (145)](https://www.capterra.com/p/233684/ShiftCare/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (65)](https://www.capterra.com/p/140368/Carecenta/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.6 (93)](https://www.capterra.com/p/215860/InMyTeam/reviews/) Starting price $200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/267398/The-Lookout-Way/alternatives/) ## FAQs about Lookout Overview ### Which roles and teams benefit most from Lookout? Lookout is most used by care coordinators, care managers, nurses, and case management teams who track client needs, plan services, and maintain accurate care records. Team leaders, directors, and administrators use it to oversee compliance, streamline onboarding, manage staff workflows, and improve visibility across home care and support operations. Answer based on 38 reviews Overview ### What company size and industries is Lookout built for? Lookout is built for small Australian home care providers, with 68% of reviewers from small businesses and 58% from Hospital & Health Care. It also serves midsize organizations at 26%, with additional use in Health, Wellness and Fitness at 21% and Consumer Services at 5%, especially for home care. Answer based on 38 reviews Features and Usability ### What are the key features of Lookout? Lookout offers care management features such as patient records management, care plan management, charting, medication history, and clinical care. It also includes scheduling and workforce tools like staff scheduling, caregiver scheduling, time tracking by client, and clock in/out, plus reporting, alerts/notifications, document management, and access controls/permissions. Integrations ### Which third-party tools and platforms does Lookout integrate with? Lookout integrates with QuickBooks Payroll and connects to official catalog integrations including Sisense, Tanda, Workato, and Xero. These integrations cover payroll, analytics, workforce management, automation, and accounting tools, giving Lookout a focused set of third-party connections for business operations. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does Lookout offer? Lookout provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, scheduled online learning, self-paced reference, and recorded demonstrations for teams reviewing setup steps and product features. Getting Started and Support ### What customer support options does Lookout offer? Lookout provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users describe support in mixed terms: some report responsive customer service and useful troubleshooting, while others say the experience feels complicated and that follow-up can leave customers waiting after purchase. Answer based on 2 reviews ## Features AI summary Based on 708 Long Term Care reviews Capterra data shows that buyers of home health care software rank the following features as their top priorities: - **Scheduling** (**53%** of reviewers rated this feature as critical) - **HIPAA Compliant** (**58%**) - **Care Plan Management** (**47%**) Lookout supports all three of the features reviewers value most: **Scheduling**, **HIPAA Compliant**, and **Care Plan Management**. Combined, these capabilities help businesses coordinate caregiver visits, protect sensitive patient information, and manage individualized care plans more effectively, allowing teams to deliver organized, compliant, and consistent care. Scheduling 4.6 (17) 88.24% of 17 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Care Plan Management 4.6 (16) 81.25% of 16 reviewers that rated this feature as important or highly important Manage the treatment plan and coordination between care providers and patients with special health care needs Mobile Access 4.8 (13) 84.62% of 13 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Compliance Management 4.4 (16) 100.00% of 16 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Client Management 4.6 (23) 86.96% of 23 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Billing & Invoicing 4.7 (16) 100.00% of 16 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Lookout 71 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Admissions Management: Handle the registration and admission process for existing and new students - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Assessment Management: Creation, administration, and evaluation of assessments or tests - Attendance Tracking: Track the attendance of specific individuals or groups - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinical Care: Any form of examination or diagnosis performed for the purpose of medical treatment. - Clock In/Out: Track employees' arrival and departure timings for payroll purposes - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Management: Manage, organize, and store contact information - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Portal: Online portal where employees can access and track their own information - Event/Activities Planning: Plan events and/or activities - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Home Care Providers: Specifically for in-home care services - For Long Term Care: Specifically for long term care providers - Forms Management: Store, manage and track all forms in a centralized location - Geriatric Care: Providing medical care for elderly patients - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Home Health Care Management: Manage the care, assistance, or services that take place in patient's home - Incident Management: Manage and track all disruptions and incidents - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Medication History: Access to patient medication history data - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Point of Care System: System of devices or tools that help perform, test and capture patients' diagnostics in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Reimbursement Management: Manage compensation for out-of-pocket expenses incurred by an employee, client or another party - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Spend Management: Track the amount of money spent on a certain product or with a certain supplier - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Staff Scheduling: Scheduling capabilities for employees to view shift-times and employers to schedule staff accordingly - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking by Client: Track time worked per client - Transaction Management: Manage, record and track all business exchanges in form of money and its related interactions in the system - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (38) 4.6 Based on 38 reviews ## Pricing Value for money 4.4 (23) ### Starting price Free trial not available Value for money 4.4 (23) 4.4 Based on 23 reviews ## Integrations [ Xero](https://www.capterra.com/p/120109/Xero/)[ Sisense](https://www.capterra.com/p/86955/Sisense/)[ Tanda](https://www.capterra.com/p/143817/Tanda/)[ Workato](https://www.capterra.com/p/148729/Workato/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (35) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (35) 4.7 Based on 35 reviews ## User reviews Overall rating 4.7 Based on 38 reviews Filter by rating 5(29) 4(7) 3(0) 2(2) 1(0) Mentioned topic Sorted by most recent RB Rebecca B. Sales Retail ### "Amazing company " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 30, 2025 It was really great for the most part I just didn’t like the cost after my trial it was a bit much for me Pros The ease of use is amazing and rherebilling and scheduling is set up nicely we really was impressed with there support as well Cons The cost we felt it was a bit steep for us and what it provided for us so we did wind up leaving this one Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CS Cerello S. General Manager Hospital & Health Care ### "Positive experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 3, 2025 it has been very positive experience for me and my team. Pros how easy it is to navigate whilst still providing all information you need. Cons I wish there are built in clinical assessments loaded in Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TT Tanis T. Care Coordinator Hospital & Health Care ### "Lookout review." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2025 Overall I think lookout is a system that all providers should use as like I said, it captures everything thats needed, its very clear on where to find different tabs, the fact thats its linked to so many different things still blows my mind. The lookout team have just made this an amazing program to use and I very much am happy to be using this. Pros After using multiple platforms and systems I find that Lookout is very clear, very easy to use and with how streamlined it is I find that it still captures everything needed. Cons Not so much what I like least but it would be beneficial to have the client contribution on the dashboard under the funding section with the subsidy and ITF. Currently if a member does make a VC the only way to find is to search through all tickets which can be hard to find at times. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GD Geoff D. Director Hospital & Health Care ### "Great Care Management Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 11, 2025 The system is constantly improving. It is Australian, so they are very proactive when it comes to the changes in aged care. Pros Very easy to use and the team are responsive to all questions Cons It is all very functional, so I have no complaints Switched from [Procura](https://www.capterra.com/p/124533/Procura/) Procura was being made redundant. This was the best option and much better than Procura Alternatives considered [AlayaCare](https://www.capterra.com/p/147424/AlayaCare/) Reasons for choosing Lookout It seemed better. Also, Australian made and supported Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MT Maegan T. Care Coordinator Hospital & Health Care ### "Efficient and easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 21, 2025 My experience has always been great, I really appreciate it and it's efficiency. Pros I enjoy the simplicity of it, it is very easy to navigate. Cons I don't enjoy how there is no backup if you accidentally refresh the page and lose all your notes. I also wish that there was a quicker ability to hyperlink other than having to scroll and hit the button every time. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CC Cliff C. Team Leader Hospital & Health Care ### "Good CRM with AI features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 10, 2025 Good technology that made work easier and easy to use interface Pros Ease of use Dashboard that is user friendly AI tool for observations Ease to complete referrals Cons No documents tabs to place documentation No budget tab Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MD Mel D. Care Coordinator Hospital & Health Care ### "System Superstar!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2024 I have had a positive experience with Lookout.. it is much better than what I have used previously Pros user friendly, simple to understand and easy to learn. Cons nothing I think its an excellent system, Switched from [Traccar](https://www.capterra.com/p/164029/Traccar/) I gained employment with a new company that used Lookout Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AC Andrew C. Chief Technology Officer Hospital & Health Care ### "Clear leader in the field - and it isn't even close" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 17, 2024 Fun, enjoyable, satisfying. Professional ... what else is there ? Pros Technical capabilities - API is extensive. Pre-sales support is astounding Cons UI could do with a bit more polish and understates how great the actual product is Switched from [Procura](https://www.capterra.com/p/124533/Procura/) EOL for Procura, but it was also rubbish Alternatives considered [CareLineLive](https://www.capterra.com/p/10004033/CareLineLive/) Reasons for choosing Lookout API basically, plus also peer reviews etc. etc. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RF Rebecca F. Home Care Manager Hospital & Health Care ### "Home Care Manager review of Lookout" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2024 Our experience has been positive. We have received positive feedback from staff and consumer users. User friendly, clear, good support. Pros Ease of use, neat, dynamic. Responsive customer service and troubleshooting. Cons Some features not quite there yet but on the roadmap for implementation. Reasons for choosing Lookout We engaged a consultant to identify the platform that best suited our needs and preferences Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JS Joanne S. Care Advisor Hospital & Health Care ### "Happy with the change" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 16, 2024 Overall I like it. There are some areas that still need to be looked at but overall it has been a positive change. Pros I like the uninvestigated observations section. It alerts the care advisors to any changes in clients condition- health, social etc straight away. Carers like that CA can reply back to them. Cons Unable to find documents. Once in notebook they are lost. Need to be able to find these more easily. Clients and families still not able to see carer notes. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 23, 2024 Thank you for your review, Joanne. Glad you are happy with the change and have shared your feedback with the team. [View all Reviews](https://www.capterra.com/p/267398/The-Lookout-Way/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [GEOH vs Lookout](https://www.capterra.com/compare/207985-267398/GeoH-vs-The-Lookout-Way)