--- title: "Smiddle Webex to CCE Connector Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Smiddle Webex to CCE Connector Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/267444/Smiddle-Webex-to-CCE-Connector/" page_type: "product" language: "en" --- # Smiddle Webex to CCE Connector Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Smiddle Webex to CCE Connector ## What is Smiddle Webex to CCE Connector? Smiddle Webex CCE Connector makes video calls between clients and contact center agents possible and convenient with Cisco Webex rooms. Customers initiate calls from the mobile app or website and agents respond to video calls directly in the desktop interface of Сisco Finesse or the CRM working window. ## What is Smiddle Webex to CCE Connector used for? [Video Conferencing](https://www.capterra.com/video-conferencing-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Smiddle Webex to CCE Connector?[Manage this product listing](https://www.g2.com/products/smiddle-webex-to-cce-connector/claim_requests/new?auto=true) ## Smiddle Webex to CCE Connector Overview Updated September 2026 AI summary Smiddle Webex to CCE Connector enables organizations to integrate video conferencing and unified communications into their workflows, supporting mobile access, presentation streaming, recording, screen sharing, and two-way audio and video. Designed for businesses of all sizes, it is deployed on Linux and helps teams connect and collaborate using familiar communication features within enterprise environments. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Smiddle Webex to CCE Connector 5.0 (1) VS. [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price Contact vendor Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.4 (11,136) Value For Money 5.0 (1) Value For Money 4.3 (6,854) Customer Service 5.0 (1) Customer Service 4.1 (6,608) ## Smiddle Webex to CCE Connector alternatives Highest Rated [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,159)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [4.6 (14,682)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) [4.5 (12,174)](https://www.capterra.com/p/176572/Google-Hangouts/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176572/Google-Hangouts/) ## FAQs about Smiddle Webex to CCE Connector Overview ### What company size and specific industries is Smiddle Webex to CCE Connector built for? Smiddle Webex to CCE Connector is designed for medium and large contact centers, especially organizations that use Cisco Contact Center systems such as UCCE and UCCX. It is best suited for customer service and support operations that depend on contact center infrastructure. Features and Usability ### What are the key features of Smiddle Webex to CCE Connector? Smiddle Webex to CCE Connector includes API access, CRM integration, and third-party integrations for connecting Webex with CCE workflows. It also offers activity dashboards, call routing, caller ID, call recording, and multi-channel communication features such as chat/messaging, conferencing, screen sharing, file transfer, and video conferencing. Getting Started and Support ### What training and onboarding options does Smiddle Webex to CCE Connector offer? Smiddle Webex to CCE Connector provides in-person training, webinars, documentation, and videos. In-person sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for setup and feature review. Getting Started and Support ### What customer support options does Smiddle Webex to CCE Connector offer? Smiddle Webex to CCE Connector provides Email/Help Desk and Phone Support. No reviewer feedback is available for support, so user experience details such as response speed, helpfulness, or recurring frustrations cannot be confirmed from the catalog data. ## Features AI summary Based on 9,844 Contact Center reviews Capterra data shows that buyers of video conferencing software rank the following features as their top priorities: - **Two-Way Audio & Video** (**65%** of reviewers rated this feature as critical) - **Communication Management** (**59%**) - **Chat/Messaging** (**64%**) Smiddle Webex to CCE Connector supports **Two-Way Audio & Video** and **Chat/Messaging**, giving teams the tools to host live conversations and share quick written updates in one setup. However, it does not include **Communication Management**. Instead, it offers **Two Way Audio & Video** (**56%**) as an alternative feature buyers also value. Together, these features help businesses keep meetings active, improve day-to-day communication, and support faster coordination across teams. Chat/Messaging 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Two Way Audio & Video 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Presenter can see and hear participants and vice versa. Call Recording 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Mobile Access 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Presentation Streaming 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Recording 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Record live video calls to play later Smiddle Webex to CCE Connector 20 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - File Transfer: Move files across different systems or networks - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Presentation Streaming: Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet - Recording: Record live video calls to play later - Screen Sharing: Digitally share screen view with others - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two Way Audio & Video: Presenter can see and hear participants and vice versa. - Video Call Recording: Record and playback video calls - Video Conferencing: Connect with meeting participants remotely over video - Video Support: Supports various video file formats --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Basic €0.00 Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Vladyslav B. Business Manager Information Technology and Services ### "Feedback on cooperation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 4, 2023 It's a pleasure to work with such a partner. Together with the customer, we are planning the next stages of developing the functionality, using the solution in other processes. Since it has proved to be very useful and effective, the customer's staff and customers enjoy using it Pros our customer, a large bank in Ukraine, wanted to offer the bank's customers another channel of communication in the contact center - video calls.Smiddle professionally approached the task, offered options, his analysts, project and product managers took part in the discussion. The Customer had custom wishes, so we jointly developed the terms of reference. Smiddle agreed to make changes according to the wishes of the customer. In the process of cooperation, the Smiddle team was attentive to details, listened to comments, and promptly responded to requests and comments.The Smiddle solution allowed our Customer's Clients to initiate a video call from a mobile application to a Cisco contact center operator using virtual rooms of the Cisco Webex solution. At the same time, the operator can receive a call both in the interface of the contact center and in the CRM interface. Cons The solution has been working stably for over a year now, no problems. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 13, 2023 Thank you for the rating. We approach each project individually because we understand that each business has its own specifics. We offer a comprehensive approach: cooperation and adaptation of products during project implementation, consulting, and technical support services. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.