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Recursive Labs

Recursive Labs

5.0 (2)
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Review

"Excellent app for ZenDesk"

5.0

Denis K. - ManagerJanuary 25, 2023

STARTING PRICE

Not provided by software provider

Free Trial
Not Available

What is Recursive Labs?

Accelerate sales, personalize support, & solve field service issues remotely with a full suite of visual collaboration software. Our cobrowse, screenshare, video chat, & mobile camera streaming tools never require customers to download additional apps or create any accounts. No data is left on customer device when the session ends. Our 1-click simple cobrowse & video chat tools can empower teams in a wide array of use cases. Add us to your site or app, style us to your brand, & start selling!

Do you work for Recursive Labs?Claim this product profile

Recursive Labs Overview

Provider

Recursive Labs

Located In

United States

Open API

Yes

Deployment

Cloud, SaaS, Web-Based

Support

Email/Help Desk, Phone Support

Who uses Recursive Labs?

Digital Banks & Finance Field Service Teams Auto & Home Insurance Relocation Services CCaaS & Call Centers eCommerce Telecom & IT Services Healthcare Pre-Sales & Sales Engagement Customer Experience

Content Source: Recursive Labs

Text, point, & solve. Stream through any mobile device with one SMS message. Simplify field services & remote maintenance!
No-download video chat means you can connect face-to-face with customers without the need for an extra app, plug-in, or sign up.
Built-in redaction of sensitive data makes it easy to keep customer PII safe. Compliance-friendly & versatile. We can redact any onscreen element you specify such as social security numbers & more.
Integrate easily into most major CRMs such as Salesforce, Zendesk, Five9, & Microsoft Dynamics 365. Interactions, recordings, & screenshots are saved as native activities to be pulled into CRM reporting!
See what customers see on their screen. Simplify complex web tasks to supercharge completion rates of applications, forms, & onboarding processes.

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Recursive Labs Reviews

Showing all 2 reviews
Overall
5.0
Ease of Use
5.0
Customer Service
5.0

Most Helpful Reviews for Recursive Labs

Denis K.
Manager
Construction, 201-500 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 25, 2023

"Excellent app for ZenDesk"

Overall: Very helpful support that cares

Pros: Easy to use for the customer and simple to operate

Cons: We only use it for the video sharing feature and it works great

Vendor Response

By Recursive Labs on January 27, 2023
Thank you for taking the time to leave us a review! We love that our ZenDesk integration is a great fit for your team. We're always here to help. :)
Allison V.
Project Manager
Farming, 501-1,000 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
January 6, 2023

"Great Company to work with"

Overall: We had great help implementing the software onto our website and any issues we had with that.

Pros: This product was great for us to connect with our customers and be able to see what they are seeing without being there in person

Cons: We have not had any issues with this product at all.

Vendor Response

By Recursive Labs on January 9, 2023
Thank you so much for your review, Allison. We are thrilled to know that our product has helped your team engage with customers in new ways. We're always here to help!