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Access LMS

Reviews of Access LMS

4.1 (18)
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Pros

  • The abilities available within the LMS, reporting, analytics and other stuff is great when they work.

  • Overly it has been fairly good, I am happy with the service provided.

  • Over time the support has improved and our issues are getting fewer - or where we do have issues the support team are (now) fantastic and work quickly to resolve queries.

  • Great that we can track everybody and run reports. Love how user friendly it is [sensitive content hidden] is fantastic and has been a great help.

Cons

  • Can be very slow sometimes. Often errors when uploading documents.

  • Its much improved but previously there were some courses that had elements you needed to interact with that weren't too obvious and you could get stuck.

  • The building of the system really put us off, we did it back to front as the person who was supposed to be our consultant was booked in the wrong order, however now up and running it is easy to use.

  • I think looking back we could have set things up as part of the original set up that we did not know about at the time, which is a little disappointing.

Showing Most Helpful

Showing 18 of 18 reviews

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Harsha A. avatar
Harsha A.
Manager Talent Development
Insurance, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
3.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
December 24, 2024

"Access LMS User Experience "

Overall: Overall, I would rate it 8.5 out of 10 based on my three months of experience with your LMS.

Pros: This is highly user-friendly and effectively meets the end user's requirements.

Cons: You need to make some improvements to the Assessment section, including incorporating multiple-choice questions, essay-type questions, and drag-and-drop assessments.

Vendor Response

By The Access Group on January 2, 2025
Hi Harsha - Thank you for your review! We're pleased to hear that the product meets your requirements. We'll be sure to pass your feedback along to our team. Thanks again, The Access Group
Leanne B.
Business Officer
Hospital & Health Care, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
December 23, 2024

"Fantastic LMS "

Overall: Great system. Works well for staff and easy to administrate. All our learning is in one place.

Pros: All training is in one place and is easy to navigate.

Cons: Can be very slow sometimes. Often errors when uploading documents.

Alternatives Considered: Trade Unafraid
Reasons for Choosing Access LMS: Integration with other access products. Had People HR and wanted to link with this.
Switched From: Softworks
Reasons for Switching to Access LMS: Had ELFY but not listed in drop down! Wanted a more comprehensive LMS linked to a HR product.

Vendor Response

By The Access Group on January 2, 2025
Hi Leanne, thank you for your positive review! We'll pass your feedback along to our team.
josep M.
Energy Centre Assistant
Utilities, 201-500 employees
Used the software for: 6-12 months
Overall Rating
2.0
Ease of Use
2.0
Customer Service
4.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
4/10
Reviewer Source
Source: Capterra
December 20, 2024

"Clunky but does the job"

Overall: While it funtions as a tool for individuals to access training, and the ability to tailer training, the frequency, set up expiring etc. is fully customisable and relatively easy to sort, it feels as tho some serious investment is needed into the overall trainee interaction experience. IT feels like this product wasn't consumer-tested...

Pros: The detailed ability to fully customise the issuing of training, the frequency, expriy, custom certificate management.

Cons: The UI and general ease of use. Generally speaking, the system is quite clunky and it can take various clicks to get and see what really matters. For individuals who do just training, the content isn't there at first glance - There are many features, boxes, and areas to enter that aren't necessary for the individual. There ought to be a different view between the trainee & Trainer/Administrator on the system.

Vendor Response

By The Access Group on December 23, 2024
Thank you for your feedback. We appreciate your insights on customisation and ease of use. We're continuously working to improve the user experience and will take your comments into account as we enhance the platform.
Heather S.
Head of Learning and Development
Financial Services, 1,001-5,000 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
December 30, 2024

"LMS just got easy!! "

Overall: Really good - with excellent responsive support from the helpdesk and our dedicated support

Pros: The ease of use and flexibility to design and bespoke as we wish to!

Cons: The initial homepage cannot be tailored to our own homepage

Switched From: Digits LMS
Reasons for Switching to Access LMS: due to merger with Cipher and limited capacity

Vendor Response

By The Access Group on January 2, 2025
Thank you for your review! We're thrilled to hear you find the system easy to use and appreciate the flexibility. We’ll take note of your feedback regarding homepage customisation. Thanks again, The Access Group.
katie A.
Registered Manager
Hospital & Health Care, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
December 21, 2024

"LMS Supportive"

Overall: the building of the system really put us off, we did it back to front as the person who was supposed to be our consultant was booked in the wrong order, however now up and running it is easy to use

Pros: once set up correctly it is easy to choose from the library/add/remove learning

Cons: the building of it the consultant wasn't great, not compared with other products such as people planner and care planning he was more of a show and tell not an assist type of person.

Switched From: CareAcademy
Reasons for Switching to Access LMS: ease of having all access systems, in one place, to control our own courses and own permissions.

Vendor Response

By The Access Group on December 24, 2024
Thank you for your valuable feedback; we’ll be sure to pass your comments along to our team to help improve the experience for future users.
Clare C.
Regional Staffing Manager
Sports, 1,001-5,000 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
December 26, 2024

"Easy to use and great functions"

Overall: easy to use, easy to track and set reminders on staff training.

Pros: The amount of reports you can pull off really helps us understand how the system is being used.

Cons: That you cant download multiple training certificates at a time.

Switched From: Liberty
Reasons for Switching to Access LMS: It wasn't able to support the amount of users we had enrolled and we needed the function to report daily.

Vendor Response

By The Access Group on January 2, 2025
Hi Clare - Thank you for your feedback! We're glad to hear you find the system easy to use. We will pass your feedback along to our team. Thanks again, The Access Group.
Verified Reviewer
Head of Talent Development
Hospital & Health Care, 1,001-5,000 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
December 20, 2024

"Mixed journey - however we have persevered with Access LMS and it is getting better"

Overall: In honesty its been a difficult journey, we were migrated from our original system coming up to 3 years ago and ran into lots of problems, resulting in high volumes of support tickets with extremely slow response times, so much so that we ended up finding fixes ourselves that support could not find. We have had regular changes in account management - usually only communicated after the fact, however we are happy with our current account manager/support. Over time the support has improved and our issues are getting fewer - or where we do have issues the support team are (now) fantastic and work quickly to resolve queries. The new look on first impressions looks good and more user friendly for a learner (was previously a heavy 'admin' feel.

Pros: Range of content available. Ability to create own learning, events management, reporting features - its a one stop shop for everything we need in an LMS.

Cons: We have had quite a journey with issues however things seem to be getting better. We still have issues but the support team is much more responsive and we seem to get resolutions quicker too. The amount of admin time the system required where issues were high volume.

Vendor Response

By The Access Group on December 23, 2024
Thank you for your honest feedback. We're glad to hear that things are improving, and we appreciate your patience throughout the journey. We're committed to continuing to enhance your experience and support.
Sam E.
Learning Consultant
Human Resources, 1,001-5,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
December 10, 2024

"An advanced tool for learning management"

Overall: 10/10, no complaints at all. The tool is a huge improvement on the last LMS software I've used.

Pros: The ease of access (SSO) is refreshing and the tool is quick and intuitive to use for admin management. The support I receive is timely and efficient ([sensitive content hidden] is excellent). The tool has so much scope for changing the way we manage compliance and regulatory training, oversee review process and provide induction support. I've not even played around with a lot of the features we have access to - the scope of the tool is endless.

Cons: Nothing to grumble about. If I had to pick any negatives it would be a lack of quick access menus for Admin or ability to remember frequently accessed content. (Have to manually search for everything)

Vendor Response

By The Access Group on December 12, 2024
Thank you Sam for your positive review! We're glad to hear you're enjoying Access LMS. We'll continue to work on improving features for an even smoother experience.
Stevie M.
Learning and Development Coordinator
Hospital & Health Care, 501-1,000 employees
Used the software for: Less than 6 months
Overall Rating
3.0
Ease of Use
5.0
Customer Service
3.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
4/10
Reviewer Source
Source: Capterra
December 23, 2024

"Navigating Access LMS:Its Strengths and Weaknesses"

Overall: Overall, it is good the glitches in the system just leave it as frustrating in completing tasks and not being able to fully track these can feel like reliance on the accuracy of these is questionable reduces trust and confidence in the product.

Pros: The ability to sign people in for training there and then as attended electronic registration - being able to use the note function to add notes on each candidates that attended.

Cons: At times the registration doesn't pull through, therefore and it has left records showing as not completed and additional checks need to take place and then it leaves spending most time checking to see passed and attendance has gone through. Additionally there have been times I have done it and it's then later shown as not completed. Also in addition to this when individual candidates are accessing the system to complete elearning it is super slow to load and means people aren't able to access.

Vendor Response

By The Access Group on January 2, 2025
Hi Stevie, thank you for your feedback. We are actively working on improving the performance and reliability of the platform. Your insights are invaluable, and we appreciate you sharing them with us. We’ll share this feedback with our team.
Samantha D.
HR and Compliance Coordinator
Health, Wellness and Fitness, 5,001-10,000 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
3.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
December 27, 2024

"Better but still needs some tweaks"

Overall: I have access to most of LMS features, now I know more about it and it has become better over time however, I do think there's additional features which could be added. Better reporting ie SEMPs broken down into service groups. Options for users to add their own outside certificates.

Pros: I like that it has alot of accessible course available outside of the mandatory and statutory courses.

Cons: it's not very user friendly - we always have issues with people having issues on how to complete the assessment following a course. The process to upload certificates and update the reporting aspect is very long winded.

Vendor Response

By The Access Group on January 2, 2025
Hi Samantha, Thank you for your feedback! We're glad the system has improved for you and appreciate your suggestions for better reporting and more user-friendly features, which we’ll pass on to our team.
Verified Reviewer
Training Co-Ordinator
Hospital & Health Care, 501-1,000 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
December 23, 2024

"Good LMS system"

Overall: Overly it has been fairly good, I am happy with the service provided

Pros: App is very easy to use from a learner stand point.

Cons: Sometimes can be glitchy, however support team are quick to come back with resolutions

Vendor Response

By The Access Group on January 2, 2025
Thank you for your positive review! We’re glad the app is easy to use and that our support team has been responsive. We appreciate your feedback and are happy you're satisfied with the service.
Lewis S.
Instructional Designer
Insurance, 1,001-5,000 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
3.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
December 30, 2024

"Average LMS system"

Overall: Lot of bugs found within the first year, but we're hoping this second year will be better now we've ironed the bugs out.

Pros: The abilities available within the LMS, reporting, analytics and other stuff is great when they work.

Cons: The site often runs very slow, it doesn't allow full customisation of themes, and there is a lot of duplicated titles or content supplied by the LMS, making it very difficult to assign the correct content.

Vendor Response

By The Access Group on January 2, 2025
Thank you for your review! We're glad you find the reporting useful and appreciate your patience as we work to improve performance and customisation.
Monica E.
Learning and development coordinator
Education Management, 201-500 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
December 23, 2024

" Feedback on Access LMS"

Overall: While I initially encountered some challenges learning to use the system, the support service has consistently been very helpful.

Pros: The interface is easy to use for creating courses and events.

Cons: The layout and navigation could be more user-friendly, although the new version is significantly more appealing.

Vendor Response

By The Access Group on January 2, 2025
Hi Monica, thank you for taking the time to share your feedback. We really appreciate it, and we'll be sure to pass on your kind comments to the team.
Chanel M.
Office assistant
Hospital & Health Care, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
3.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 24, 2024

"works really well"

Overall: it works very well and is easy enough to use

Pros: It is very easy to use and clearly shows what learning you need to complete and the ones you have already completed.

Cons: When trying to complete a course you may have read the information provided but it wont let you move on for a set amount of time.

Vendor Response

By The Access Group on January 2, 2025
Hi Chanel - Thank you for your review! We're happy to hear that you find the product easy to use and user-friendly. Thanks again, The Access Group.
Alex T.
Reablement Officer
Hospital & Health Care, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
December 22, 2024

"Access LMS lets you get training done"

Overall: A convenient and effective learning tool

Pros: Its convenient to do when you have some downtime where ever you might be

Cons: Its much improved but previously there were some courses that had elements you needed to interact with that weren't too obvious and you could get stuck.

Vendor Response

By The Access Group on December 24, 2024
Thank you for your review! We appreciate your feedback and are glad to hear you find Access LMS convenient and effective.
Judith U.
Learning and Development Manager
Financial Services, 201-500 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
January 31, 2023

"Review of our Unicorn System"

Overall: Great that we can track everybody and run reports. Love how user friendly it is [sensitive content hidden] is fantastic and has been a great help. he is an asset to the compony and he goes above and beyond to sort our queries and answer any question we may have. Once we gain the CISI API link that will be great as it will allow individuals to easily export and import activities from their CISI logs into Unicorn and vice versa.

Pros: I like how it is user friendly and its easy to get content out to people. Good how the LMS also captures SMCR, T & C etc and this is an area that we will be developing going forwards.

Cons: Did not really get to know fully at set up what we needed. i think more time spent with the customer would be better going forwards to gain an insight into the type of firm and what the LMS is to be used for. I think looking back we could have set things up as part of the original set up that we did not know about at the time, which is a little disappointing.

Reasons for Choosing Access LMS: Everything was together in one system i.e. LMS and SMCR features where as others had them as bolt ons etc.

Vendor Response

By The Access Group on February 6, 2023
Good morning - Thank you for taking the time to share your feedback. We really appreciate it, and we'll be sure to pass on your kind comments to the team. Thanks again, The Access Group
Abbie C.
Instructional Designer
Insurance, 10,001+ employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
3.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
January 31, 2023

"Access LMS"

Pros: We use this LMS in conjunction with the CII which gives us the added benefit of accessing content to prepare for CII professional qualifications. Another key feature is the CPD record allowing us to easily track CPD hours and course completion rates. Access are continually updating the product with new features, such as registration rule templates, email templates and course rating display. They have also taken on board a number of our requests and implemented them into the system.

Cons: The back end can sometimes feel a bit clunky but we are currently moving into their workspace app which will offer a more modern feel and new features related to analytics and reporting data.

Vendor Response

By The Access Group on February 6, 2023
Good morning - Thank you for taking the time to share your feedback. We really appreciate it, and we'll be sure to pass on your kind comments to the team. Thanks again, The Access Group
Andrew C.
L&D Consultant
Banking, 501-1,000 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
January 31, 2023

"Access LMS Review"

Overall: overall the support given by the tech specialists [sensitive content hidden] the relations manager has really improved the companies relationship with access. it is easy to use and you can get reports very easily.

Pros: i find it easy to use, the learning Access provide is of good quality.The support given by [sensitive content hidden]

Cons: could be modernised, the learning videos are good, but comparing to other videos watched via linkedin of other providers i can see they are more modern. The look and feel of the LMS can be improved also, making it more modern

Reasons for Choosing Access LMS: wasnt in the business when it was brought in

Vendor Response

By The Access Group on February 6, 2023
Good morning - Thank you for taking the time to share your feedback. We really appreciate it, and we'll be sure to pass on your kind comments to the team. Thanks again, The Access Group