# ConSol CM/Ticketing Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ConSol CM/Ticketing Software - reviews, pricing plans, popular comparisons to other Customer Service products and more. Source: https://www.capterra.com/p/267480/ConSol-CMTicketing --- # ConSol CM/Ticketing Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) ConSol CM/Ticketing ## What is ConSol CM/Ticketing? ConSol CM / Ticketing for Customer Support helps organizations efficiently manage and process customer inquiries across all communication channels. Requests from e-mail, web forms, portals, or other sources are automatically consolidated and registered as tickets in a central system. From this central workspace, support teams can organize, prioritize, and assign tickets to the appropriate agents or departments. Each request is tracked transparently, showing its current status, responsible team members, and the steps already completed. With clear workflows and a complete overview of all customer interactions, ConSol CM / Ticketing enables support teams to respond faster, collaborate more effectively, and ensure that every customer request is handled reliably and professionally. ## What is ConSol CM/Ticketing used for? [Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €59 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ConSol CM/Ticketing?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://cm.consol.de&name=ConSol CM/Ticketing) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ConSol CM/Ticketing 0.0 VS. [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price €59 Per User, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.3 (3,607) Value For Money 0.0 (0) Value For Money 4.2 (2,662) Customer Service 0.0 (0) Customer Service 4.3 (2,770) ## ConSol CM/Ticketing alternatives [4.5 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars ## FAQs about ConSol CM/Ticketing Overview ### What company size and specific industries is ConSol CM/Ticketing built for? ConSol CM/Ticketing is designed for organizations of any size that handle a high volume of inquiries by email or spreadsheet. The description does not name specific industries, so it appears suited to general service teams, support departments, and other businesses that need to receive and process requests in an organized way. Features and Usability ### What are the key features of ConSol CM/Ticketing? ConSol CM/Ticketing offers support ticket management, incident management, automated routing, and queue management for handling service requests. It also includes multi-channel communication, live chat, email management, client and self service portals, knowledge base management, SLA management, reporting/analytics, and role-based permissions. Pricing ### How much does it cost and what fees or limitations are included? ConSol CM/Ticketing starts at €19 per user/month for the On Premise for rent - Named User Model, plus a €275 monthly CM server license. Cloud pricing starts at €59 for Named User and €89 for Concurrent User, each with a €149 monthly base fee. The on-premise purchase concurrent model uses one-time fees. Getting Started and Support ### What training and onboarding options does ConSol CM/Ticketing offer? ConSol CM/Ticketing provides in-person training and documentation to help teams get started. In-person sessions support direct instruction and setup guidance, while documentation offers written reference material for self-paced review and feature lookup as needed. Getting Started and Support ### What customer support options does ConSol CM/Ticketing offer? ConSol CM/Ticketing provides Email/Help Desk, Knowledge Base, and Phone Support. Support quality feedback is not available in the catalog data, so no user sentiment about response times, helpfulness, or common frustrations can be confirmed. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Email Management Manage, store and organize emails within the system or via third-party apps Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Live Chat Ability to chat online in real time Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Queue Management Monitor wait time and abandonment for incoming requests that have not been routed Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution ConSol CM/Ticketing 7 features Manage, store and organize emails within the system or via third-party apps Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Monitor wait time and abandonment for incoming requests that have not been routed Set and monitor service level agreements to ensure timely response and resolution Allow customers/users to submit support queries and service requests Get Advice We can help you find the software with the features you need. ## Pricing Cloud - Named User Model €59.00 Per User,Per Month It includes: - Integrated Dashboards - Workflow-based automation functions - Various data exchange formats available (e.g. Web services, Excel) - Full email integration - Individual role and rights concept - Knowledge base - GDPR-compliant – Encrypted data storage only in German data centers - Optional: additional test environment in the cloud - Data exchange via Internet (ETL) - Data exchange via CSV and Excel - Web interfaces (e.g. REST) - Preparation of subtasks (subtickets) - Time bookings - Data import (ticket, contact and product data) - Dedicated own productive system - Installation and expansion of individual processes optional - Autom. Search for similar tickets - Product database Plant and extension of individual data fields - Incremental full-text search - Document/Attachment Storage - Template generator for text modules - Workflow-based routing functions - SLA and appointment management - Internal messaging & collaboration - Audit-secure logging of all changes - Multilingualism (Standard German / English) - Personal German-speaking support via telephone, e-mail and customer portal Cloud - Concurrent User Model €89.00 Per User,Per Month It includes: - Integrated Dashboards - Workflow-based automation functions - Various data exchange formats available (e.g. Web services, Excel) - Full email integration - Individual role and rights concept - Knowledge base - GDPR-compliant – Encrypted data storage only in German data centers - Optional: additional test environment in the cloud - Data exchange via Internet (ETL) - Data exchange via CSV and Excel - Web interfaces (e.g. REST) - Preparation of subtasks (subtickets) - Time bookings - Data import (ticket, contact and product data) - Dedicated own productive system - Installation and expansion of individual processes optional - Autom. Search for similar tickets - Product database Plant and extension of individual data fields - Incremental full-text search - Document/Attachment Storage - Template generator for text modules - Workflow-based routing functions - SLA and appointment management - Internal messaging & collaboration - Audit-secure logging of all changes - Multilingualism (Standard German / English) - Personal German-speaking support via telephone, e-mail and customer portal On Premise for rent - Named User Model €19.00 Per User,Per Month It includes: - Integrated Dashboards - Workflow-based automation functions - Various data exchange formats available (e.g. Web services, Excel) - Full email integration - Individual role and rights concept - Knowledge base - In addition: free test system when a maintenance contract is concluded - Data exchange via Internet (ETL) - Data exchange via CSV and Excel - Web interfaces (e.g. REST) - Preparation of subtasks (subtickets) - Time bookings - Data import (ticket, contact and product data) - Installation and expansion of individual processes optional - Autom. Search for similar tickets - Product database Plant and extension of individual data fields - Incremental full-text search - Document/Attachment Storage - Template generator for text modules - Workflow-based routing functions - SLA and appointment management - Internal messaging & collaboration - Audit-secure logging of all changes - Multilingualism (Standard German / English) - Personal German-speaking support via telephone, e-mail and customer portal On Premise for rent - Concurrent User Model €33.00 Per User,Per Month It includes: - Integrated Dashboards - Workflow-based automation functions - Various data exchange formats available (e.g. Web services, Excel) - Full email integration - Individual role and rights concept - Knowledge base - In addition: free test system when a maintenance contract is concluded - Data exchange via Internet (ETL) - Data exchange via CSV and Excel - Web interfaces (e.g. REST) - Preparation of subtasks (subtickets) - Time bookings - Data import (ticket, contact and product data) - Installation and expansion of individual processes optional - Autom. Search for similar tickets - Product database Plant and extension of individual data fields - Incremental full-text search - Document/Attachment Storage - Template generator for text modules - Workflow-based routing functions - SLA and appointment management - Audit-secure logging of all changes - Multilingualism (Standard German / English) - Personal German-speaking support via telephone, e-mail and customer portal Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.