# ConSol CM/Ticketing Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ConSol CM/Ticketing Software - reviews, pricing plans, popular comparisons to other Customer Service products and more. Source: https://www.capterra.com/p/267480/ConSol-CMTicketing --- # ConSol CM/Ticketing Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support) ConSol CM/Ticketing ## What is ConSol CM/Ticketing? ConSol CM / Ticketing for Customer Support helps organizations efficiently manage and process customer inquiries across all communication channels. Requests from e-mail, web forms, portals, or other sources are automatically consolidated and registered as tickets in a central system. From this central workspace, support teams can organize, prioritize, and assign tickets to the appropriate agents or departments. Each request is tracked transparently, showing its current status, responsible team members, and the steps already completed. With clear workflows and a complete overview of all customer interactions, ConSol CM / Ticketing enables support teams to respond faster, collaborate more effectively, and ensure that every customer request is handled reliably and professionally. ## What is ConSol CM/Ticketing used for? [Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €59 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ConSol CM/Ticketing?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://cm.consol.de&name=ConSol CM/Ticketing) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ConSol CM/Ticketing 0.0 VS. [4.4 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price €59 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.0 (18,101) Value For Money 0.0 (0) Value For Money 4.0 (12,790) Customer Service 0.0 (0) Customer Service 4.1 (14,022) ## ConSol CM/Ticketing alternatives [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month [4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Highest Rated [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month [4.5 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Email Management Manage, store and organize emails within the system or via third-party apps Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Live Chat Ability to chat online in real time Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Queue Management Monitor wait time and abandonment for incoming requests that have not been routed Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution ConSol CM/Ticketing 7 features Manage, store and organize emails within the system or via third-party apps Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Monitor wait time and abandonment for incoming requests that have not been routed Set and monitor service level agreements to ensure timely response and resolution Allow customers/users to submit support queries and service requests Get Advice We can help you find the software with the features you need. ## Pricing Cloud - Named User Model €59.00 Per User,Per Month It includes: - Integrated Dashboards - Workflow-based automation functions - Various data exchange formats available (e.g. Web services, Excel) - Full email integration - Individual role and rights concept - Knowledge base - GDPR-compliant – Encrypted data storage only in German data centers - Optional: additional test environment in the cloud - Data exchange via Internet (ETL) - Data exchange via CSV and Excel - Web interfaces (e.g. REST) - Preparation of subtasks (subtickets) - Time bookings - Data import (ticket, contact and product data) - Dedicated own productive system - Installation and expansion of individual processes optional - Autom. Search for similar tickets - Product database Plant and extension of individual data fields - Incremental full-text search - Document/Attachment Storage - Template generator for text modules - Workflow-based routing functions - SLA and appointment management - Internal messaging & collaboration - Audit-secure logging of all changes - Multilingualism (Standard German / English) - Personal German-speaking support via telephone, e-mail and customer portal Cloud - Concurrent User Model €89.00 Per User,Per Month It includes: - Integrated Dashboards - Workflow-based automation functions - Various data exchange formats available (e.g. Web services, Excel) - Full email integration - Individual role and rights concept - Knowledge base - GDPR-compliant – Encrypted data storage only in German data centers - Optional: additional test environment in the cloud - Data exchange via Internet (ETL) - Data exchange via CSV and Excel - Web interfaces (e.g. REST) - Preparation of subtasks (subtickets) - Time bookings - Data import (ticket, contact and product data) - Dedicated own productive system - Installation and expansion of individual processes optional - Autom. Search for similar tickets - Product database Plant and extension of individual data fields - Incremental full-text search - Document/Attachment Storage - Template generator for text modules - Workflow-based routing functions - SLA and appointment management - Internal messaging & collaboration - Audit-secure logging of all changes - Multilingualism (Standard German / English) - Personal German-speaking support via telephone, e-mail and customer portal On Premise for rent - Named User Model €19.00 Per User,Per Month It includes: - Integrated Dashboards - Workflow-based automation functions - Various data exchange formats available (e.g. Web services, Excel) - Full email integration - Individual role and rights concept - Knowledge base - In addition: free test system when a maintenance contract is concluded - Data exchange via Internet (ETL) - Data exchange via CSV and Excel - Web interfaces (e.g. REST) - Preparation of subtasks (subtickets) - Time bookings - Data import (ticket, contact and product data) - Installation and expansion of individual processes optional - Autom. Search for similar tickets - Product database Plant and extension of individual data fields - Incremental full-text search - Document/Attachment Storage - Template generator for text modules - Workflow-based routing functions - SLA and appointment management - Internal messaging & collaboration - Audit-secure logging of all changes - Multilingualism (Standard German / English) - Personal German-speaking support via telephone, e-mail and customer portal On Premise for rent - Concurrent User Model €33.00 Per User,Per Month It includes: - Integrated Dashboards - Workflow-based automation functions - Various data exchange formats available (e.g. Web services, Excel) - Full email integration - Individual role and rights concept - Knowledge base - In addition: free test system when a maintenance contract is concluded - Data exchange via Internet (ETL) - Data exchange via CSV and Excel - Web interfaces (e.g. REST) - Preparation of subtasks (subtickets) - Time bookings - Data import (ticket, contact and product data) - Installation and expansion of individual processes optional - Autom. Search for similar tickets - Product database Plant and extension of individual data fields - Incremental full-text search - Document/Attachment Storage - Template generator for text modules - Workflow-based routing functions - SLA and appointment management - Audit-secure logging of all changes - Multilingualism (Standard German / English) - Personal German-speaking support via telephone, e-mail and customer portal Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. 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