--- title: "ConSol CM/Ticketing Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ConSol CM/Ticketing Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/267480/ConSol-CMTicketing/" page_type: "product" language: "en" --- # ConSol CM/Ticketing Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) ConSol CM/Ticketing ## What is ConSol CM/Ticketing? ConSol CM / Ticketing enables organizations to efficiently manage and process customer requests as well as internal inquiries of all kinds. All incoming requests are consolidated from multiple sources and captured as tickets in a central system, creating full transparency and control over service processes. From this central workspace, teams can organize, prioritize, and assign tasks to the appropriate employees or departments. The system clearly tracks the status of each ticket, showing what has already been done, who is responsible, and which steps are still pending. With its structured workflows and clear overview of all activities, ConSol CM / Ticketing helps teams collaborate more effectively, respond faster to requests, and ensure that no task or inquiry gets lost. ## What is ConSol CM/Ticketing used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €59 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ConSol CM/Ticketing?[Manage this product listing](https://www.g2.com/products/consol-cm-ticketing/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ConSol CM/Ticketing 0.0 VS. [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price €59 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.0 (18,145) Value For Money 0.0 (0) Value For Money 4.0 (12,831) Customer Service 0.0 (0) Customer Service 4.1 (14,063) ## ConSol CM/Ticketing alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars ## FAQs about ConSol CM/Ticketing Overview ### What company size and specific industries is ConSol CM/Ticketing built for? ConSol CM/Ticketing is designed for organizations of any size that handle large volumes of inquiries by email and spreadsheet, including service desks and support teams across many industries. Its target audience is businesses that need a structured way to receive and process incoming requests. Features and Usability ### What are the key features of ConSol CM/Ticketing? ConSol CM/Ticketing offers support ticket management, incident management, and automated routing for handling incoming requests. It also includes live chat, multi-channel communication, email management, and a client portal with self-service portal access. Additional features include SLA management, knowledge base management, reporting/analytics, and role-based permissions. Pricing ### How much does it cost and what fees or limitations are included? ConSol CM/Ticketing starts at €19 per month per user for the On Premise for rent - Named User Model, plus a €275 monthly CM server license. Cloud pricing begins at €59 per month per user for Named User and €89 for Concurrent User, with a 149€ monthly base fee and minimums. Getting Started and Support ### What training and onboarding options does ConSol CM/Ticketing offer? ConSol CM/Ticketing provides in person training and documentation to help teams get started. In person training supports guided instruction with direct interaction, while documentation offers written reference material for self-paced setup, feature review, and step-by-step guidance as needed. Getting Started and Support ### What customer support options does ConSol CM/Ticketing offer? ConSol CM/Ticketing provides Email/Help Desk, Knowledge Base, and Phone Support. Support details are cataloged for these channels only, and no reviewer feedback on response speed, helpfulness, or common issues is available here. ## Features AI summary Based on 5,357 Help Desk reviews Capterra data shows that buyers of Customer Service software rank the following features as their top priorities: - **Support Ticket Management** (**43%** of reviewers rated this feature as critical) - **Call Center Management** (**42%**) - **Multi-Channel Communication** (**39%**) ConSol CM/Ticketing supports **Support Ticket Management** and **Multi-Channel Communication**, giving service teams a clear way to track requests and manage conversations across multiple customer touchpoints. However, it does not include **Call Center Management**. Instead, it offers other highly rated capabilities, including **Email Management** (**40%**) and **Live Chat** (**43%**), which help teams respond through key digital channels and maintain faster, more consistent customer support, helping businesses improve response handling and service quality. Access Controls/Permissions Define levels of authorization for access to specific files or systems Customizable Branding Add customized logos and colors to align with company branding Email Management Manage, store and organize emails within the system or via third-party apps Email Templates Pre-made examples and templates for emails Interaction Tracking Track interaction history by documenting conversations for contacts Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support ConSol CM/Ticketing 15 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Customizable Branding: Add customized logos and colors to align with company branding - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Support Ticket Management: Allow customers/users to submit support queries and service requests - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues --- Get Advice We can help you find the software with the features you need. ## Pricing [View pricing plan details](https://www.capterra.com/p/267480/ConSol-CMTicketing/pricing/) Cloud - Named User Model €59.00 Per User,Per Month It includes: - Integrated Dashboards - Workflow-based automation functions - Various data exchange formats available (e.g. Web services, Excel) - Full email integration - Individual role and rights concept - Knowledge base - GDPR-compliant – Encrypted data storage only in German data centers - Optional: additional test environment in the cloud - Data exchange via Internet (ETL) - Data exchange via CSV and Excel - Web interfaces (e.g. REST) - Preparation of subtasks (subtickets) - Time bookings - Data import (ticket, contact and product data) - Dedicated own productive system - Installation and expansion of individual processes optional - Autom. Search for similar tickets - Product database Plant and extension of individual data fields - Incremental full-text search - Document/Attachment Storage - Template generator for text modules - Workflow-based routing functions - SLA and appointment management - Internal messaging & collaboration - Audit-secure logging of all changes - Multilingualism (Standard German / English) - Personal German-speaking support via telephone, e-mail and customer portal Cloud - Concurrent User Model €89.00 Per User,Per Month It includes: - Integrated Dashboards - Workflow-based automation functions - Various data exchange formats available (e.g. Web services, Excel) - Full email integration - Individual role and rights concept - Knowledge base - GDPR-compliant – Encrypted data storage only in German data centers - Optional: additional test environment in the cloud - Data exchange via Internet (ETL) - Data exchange via CSV and Excel - Web interfaces (e.g. REST) - Preparation of subtasks (subtickets) - Time bookings - Data import (ticket, contact and product data) - Dedicated own productive system - Installation and expansion of individual processes optional - Autom. Search for similar tickets - Product database Plant and extension of individual data fields - Incremental full-text search - Document/Attachment Storage - Template generator for text modules - Workflow-based routing functions - SLA and appointment management - Internal messaging & collaboration - Audit-secure logging of all changes - Multilingualism (Standard German / English) - Personal German-speaking support via telephone, e-mail and customer portal On-Premise Purchase – Named User Model €690 per named user It includes: - Integrated Dashboards - Workflow-based automation functions - Multiple data exchange formats supported (e.g., web services, Excel) - Full email integration - Custom roles and permissions - Knowledge base - Additionally: Free test system included with a valid maintenance contract - Data exchange via Internet (ETL) - Data exchange via CSV and Excel - Web interfaces (e.g., REST) - Creation of sub-tickets - Time tracking - Data import (ticket, contact and product data) - Dedicated productive environment - Optional: additional test environment in the cloud - Optional development and expansion of custom processes - Automatic search for similar tickets - Product database with customizable data fields - Incremental full-text search - Document/Attachment Storage - Template generator for text modules - Workflow-based routing functions - SLA and appointment management - Internal messaging & collaboration - Audit-secure logging of all changes - Multilingual support (German/English by default) - Personalized German-speaking support via phone, email, and customer portal On-Premise Purchase – Concurrent User Model €1,190 per concurrent user It includes: - Integrated Dashboards - Workflow-based automation functions - Multiple data exchange formats supported (e.g., web services, Excel) - Full email integration - Custom roles and permissions - Knowledge base - Additionally: Free test system included with a valid maintenance contract - Data exchange via Internet (ETL) - Data exchange via CSV and Excel - Web interfaces (e.g. REST) - Creation of sub-tickets - Time tracking - Data import (ticket, contact and product data) - Dedicated own productive system - Optional: additional test environment in the cloud - Optional development and expansion of custom processes - Autom. Search for similar tickets - Product database with customizable data fields - Incremental full-text search - Document/Attachment Storage - Template generator for text modules - Workflow-based routing functions - SLA and appointment management - Internal messaging & collaboration - Audit-secure logging of all changes - Multilingual support (German/English by default) - Personalized German-speaking support via phone, email, and customer portal On Premise for rent - Named User Model €19.00 Per User,Per Month It includes: - Integrated Dashboards - Workflow-based automation functions - Various data exchange formats available (e.g. Web services, Excel) - Full email integration - Individual role and rights concept - Knowledge base - In addition: free test system when a maintenance contract is concluded - Data exchange via Internet (ETL) - Data exchange via CSV and Excel - Web interfaces (e.g. REST) - Preparation of subtasks (subtickets) - Time bookings - Data import (ticket, contact and product data) - Installation and expansion of individual processes optional - Autom. Search for similar tickets - Product database Plant and extension of individual data fields - Incremental full-text search - Document/Attachment Storage - Template generator for text modules - Workflow-based routing functions - SLA and appointment management - Internal messaging & collaboration - Audit-secure logging of all changes - Multilingualism (Standard German / English) - Personal German-speaking support via telephone, e-mail and customer portal On Premise for rent - Concurrent User Model €33.00 Per User,Per Month It includes: - Integrated Dashboards - Workflow-based automation functions - Various data exchange formats available (e.g. Web services, Excel) - Full email integration - Individual role and rights concept - Knowledge base - In addition: free test system when a maintenance contract is concluded - Data exchange via Internet (ETL) - Data exchange via CSV and Excel - Web interfaces (e.g. REST) - Preparation of subtasks (subtickets) - Time bookings - Data import (ticket, contact and product data) - Installation and expansion of individual processes optional - Autom. Search for similar tickets - Product database Plant and extension of individual data fields - Incremental full-text search - Document/Attachment Storage - Template generator for text modules - Workflow-based routing functions - SLA and appointment management - Audit-secure logging of all changes - Multilingualism (Standard German / English) - Personal German-speaking support via telephone, e-mail and customer portal Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. 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