# Kano Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Kano Software - reviews, pricing plans, popular comparisons to other Survey products and more. Source: https://www.capterra.com/p/267517/Kano --- # Kano Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Kano ## What is Kano? Kano is an online survey tool that allows users to quickly set up and analyze Kano model surveys. The tool automatically categorizes product features based on user responses into must-haves, performance, delighters, reverse, and indifferent features. It provides both an overview categorization and more advanced analysis techniques. Kano Surveys handles survey setup to data analysis, incorporating the Kano model into product development. The tool makes it easy for product teams to gain insight into customer satisfaction with product features. ## What is Kano used for? [Survey](https://www.capterra.com/survey-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £499 Flat Rate, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Kano?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.kanosurveys.com&name=Kano) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Kano 4.7 (3) VS. [4.7 (971)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting Price £499 Flat Rate, Per Year Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.6 (964) Value For Money 4.7 (3) Value For Money 4.2 (697) Customer Service 4.7 (3) Customer Service 4.4 (558) ## Kano alternatives Highest Rated [4.7 (2,904)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (453)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/) [4.6 (1,730)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/201674/Enquetes-Maken/) [View all alternatives](https://www.capterra.com/p/267517/Kano/alternatives/) ## FAQs about Kano Overview ### What company size and specific industries is Kano built for? Kano is designed for global companies, along with user experience researchers and product managers who need support for product research and decision-making. The description does not name a specific industry or company size, so it appears suited to organizations of varying sizes rather than a single sector. Features and Usability ### What are the key features of Kano? Kano offers multi-channel distribution, reporting and analytics, and a survey builder. These features support distributing content across channels, collecting responses through surveys, and reviewing results with reporting and analytics tools for tracking performance and response data. Getting Started and Support ### What customer support options does Kano offer? Kano provides email/help desk support and FAQ/forum resources for users seeking help. These channels give customers a direct way to submit issues and a self-service place to find answers. No reviewer feedback is available here, so support quality, response speed, and common frustrations cannot be assessed. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Survey Builder 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Create and manage surveys Multi-Channel Distribution 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Anonymous Feedback Allow reviewers to provide anonymous feedback to encourage honest conversations Customer Segmentation Process of dividing customers into groups based on common characteristics Kano 16 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Allow reviewers to provide anonymous feedback to encourage honest conversations Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Tailored or customizable questions for more targeted and relevant data collection Import and export data to and from software applications Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Distribute a survey via mobile devices Collect information from multiple sources Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Receive data and information in real time View and track pertinent metrics to find patterns and gain insights from data Allow media to be embedded in the question or answer options Create and manage surveys Interact with data visualization elements, such as charts and graphs, to drill down into data Get Advice We can help you find the software with the features you need. Features 4.7 (3) 4.7 Based on 3 reviews ## Pricing Value for money 4.7 (3) Free Version Premium £499.00 Flat Rate,Per Year Value for money 4.7 (3) 4.7 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (3) 4.7 Based on 3 reviews ## User reviews Overall rating 4.7 Based on 3 reviews Filter by rating 5(2) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SS shyam S. Frontend developer Financial Services ### "Promising product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 17, 2022 Very nicely implemented took Pros Easy to use and very user friendly design Cons Easy to understand and very nicely done i Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Assistant manager Research ### "Must try!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 11, 2022 It was indeed a great experience with interesting analysis to determine choices for your business Pros Simple to access, user friendly interface, interactive dashboard Cons Limitations for free trial users , Mobile view doesn't work well, Integration with other social networks is must for easy sharing Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JY Jitender Y. Product Manager Information Services ### "Seamless Survey creation" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 11, 2022 \- Great experience and recommended in my org too Pros \- Creation of surveys with the templates available - Sharing the survey via links Cons \- What was missing was the integration with some of the devops applications for e.g. ADO where we could have used Azure features to directly import in the survey. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.