--- title: "Car Wars Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Car Wars Software - reviews, pricing plans, popular comparisons to other Call Tracking products and more." source_url: "https://www.capterra.com/p/267528/Car-Wars/" page_type: "product" language: "en" --- # Car Wars Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Car Wars ## What is Car Wars? Car Wars is the trusted phone solution for top automotive dealers, helping Sales and Service teams boost performance, eliminate missed opportunities, and drive more revenue from the phone. With over 30 years of automotive expertise, Car Wars combines AI-powered technology, smart call tracking, and deep CRM integrations to give dealers unmatched visibility and control over every phone interaction. From AI-powered call routing and appointment scheduling to smart coaching and real-time performance insights, Car Wars equips dealerships with the tools and insights needed to Own the Phone and deliver better customer experiences. Backed by consultative support and performance-driven reporting, Car Wars is more than a vendor, but a partner in long-term growth. ## What is Car Wars used for? [Call Tracking](https://www.capterra.com/call-tracking-software/) Recognitions Best ease of use Top alternative Featured Overall rating Based on 29 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Call Tracking / 2026 Our "Best of" badge program showcases products with the highest ratings... - Call Tracking / 2026 Do you work for Car Wars?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://callbox.com&name=Car Wars) ## Car Wars Overview Updated August 2026 AI summary Car Wars delivers call tracking and management capabilities designed for small and midsize businesses seeking to organize inbound call activity and route calls efficiently. With features such as call recording, call center management, call routing, real-time monitoring, and detailed reporting, it enables teams to review call quality, measure performance, and optimize lead management through a cloud-based deployment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Car Wars 4.9 (29) VS. [4.7 (361)](https://www.capterra.com/p/208208/800-com/reviews/) Starting Price Contact vendor Starting Price $149 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (29) Ease Of Use 4.7 (361) Value For Money 4.9 (28) Value For Money 4.6 (346) Customer Service 5.0 (28) Customer Service 4.7 (342) ## Car Wars alternatives [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/267528/Car-Wars/alternatives/) ## Features AI summary Based on 890 Call Tracking reviews Not all call tracking platforms cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Conversion Tracking** (**47%** of reviewers rated this feature as critical) - **Call Center Management** (**51%**) - **Call Routing** (**54%**) Car Wars includes **Call Center Management** and **Call Routing**, giving teams the tools to organize inbound call activity and direct callers to the right person or department more efficiently. However, it does not offer **Conversion Tracking**. Instead, it provides other important capabilities that reviewers also value, including **Call Recording** (**48%**), **Call Tracking Metrics** (**46%**), and **Call Monitoring** (**47%**). These features help businesses review call quality, measure performance, and track call activity in detail, allowing teams to improve customer interactions and make better operational decisions. Call Center Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Routing 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Recording 5.0 (27) 100.00% of 27 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Tracking Metrics 5.0 (26) 100.00% of 26 reviewers that rated this feature as important or highly important Measure campaign influence through collection of keyword tracking and revenue sources Call Monitoring 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance ROI Tracking 4.8 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Car Wars 21 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scoring: Each call is assigned a score based on predetermined criteria, such as the quality of the call or the likelihood of conversion. - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transcription: Voice conversion to text - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Keyword Tracking: Track and monitor a specific set of keywords - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts --- Get Advice We can help you find the software with the features you need. Features 4.9 (29) 4.9 Based on 29 reviews ## Pricing Value for money 4.9 (28) ### Starting price Free trial not available Value for money 4.9 (28) 4.9 Based on 28 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (28) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (28) 5.0 Based on 28 reviews ## User reviews Overall rating 4.9 Based on 29 reviews Filter by rating 5(27) 4(1) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent BA Brittany A. Business Development Supervisor Automotive ### "I Recommend CARWARS " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2025 Great! Super attentive staff too if you ever have questions or need help. It helps us to keep track off calls, and we can easily search and go back to listen to calls if we have a discrepancy. Pros It is another set of eyes on our customer interactions, helps to save time by looking at quick recaps of calls too! Cons It assigns the calls to the wrong call takers at times-but you can fix it easily with the quick edit button. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DH Don H. BDC Manager Automotive ### "\[sensitive content hidden\] is the best!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 28, 2025 Easy to learn, time to master! Pros The product is robust and fantastic, if used correctly! Nothing bad so far, it's just new and we're learning new ways to use it all the time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DD Dion D. Product Specialist Automotive ### "Let's Go \[sensitive content hidden\]!!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2025 Overall, my experience great. \[sensitive content hidden\] helps make the experience that much more enjoyable. You have a great one there! Pros \[sensitive content hidden\] at Car Wars is a pleasure to work with. He answers all questions and never fails to get back to me. Cons Sometimes I do not get the alerts for missed call or text messages. Other than that, no issues that I can think of Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM MONIQUE M. Sales Person Automotive ### "\[sensitive content hidden\] is the Best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2025 Our experience with Car Wars has been outstanding, and that’s entirely thanks to \[sensitive content hidden\] . From the very beginning, \[sensitive content hidden\] has been the driving force behind our success with the platform. His support, responsiveness, and deep understanding of our needs have made all the difference. \[sensitive content hidden\] doesn’t just do his job—he goes above and beyond to make sure everything runs smoothly. Without a doubt, he’s the reason we’ve had such a positive experience with Car Wars. We truly appreciate everything he’s done for us! Pros \[sensitive content hidden\] was attentive, knowledgeable, and always one step ahead in making sure our needs were met. He made the entire process smooth and stress-free, going above and beyond to deliver the best results. If you're looking for someone who truly has your back and knows how to get things done right, \[sensitive content hidden\] is hands-down the best agent for the job. Highly recommend! Cons Nothing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SF Sasan F. Sales Asscoiate Automotive ### " \[sensitive content hidden\]" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2025 Our experience with CarWars has been absolutely awesome, largely thanks to \[sensitive content hidden\]. His professionalism, responsiveness, and commitment to our success have made a significant positive impact on our operations. \[sensitive content hidden\] is truly a pleasure to work with and a major reason why our partnership has been so effective. Pros \[sensitive content hidden\] has consistently proven to be an invaluable asset to our company through his outstanding work via CarWars. His dedication, attention to detail, and ability to drive results have significantly contributed to our team's success. Cons no cons Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ME matthew E. Salesman Automotive ### " \[sensitive content hidden\] best agent" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2025 Pros \[sensitive content hidden\] is the best agent possible. always helpful and answers all of our questions!!!!!!!!! Cons There is nothing bad about car war's. I think the site is very useful and very good to have for our dealership Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EM Erick M. Sales Automotive ### " \[sensitive content hidden\] is the best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2025 "Overall, Car Wars helped streamline our call management and improve accountability. While there were occasional hiccups with call routing and some learning curve with the interface, the reporting tools and call tracking features added real value to our sales process." Pros Car Wars improves lead response time, call tracking, and team accountability to boost our sales results. Cons Call transfers were sometimes delayed, and the interface wasn’t always intuitive for quick follow-up but over all it's great Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BS Brad S. sales rep Automotive ### " \[sensitive content hidden\] is great" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2025 Pros The convenience is what i appreciate the most about car wars. Makes the job easier and me more efficient Cons honestly i havent come across anything i dont like about car wars as of yet. will definently be spreading the word Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ID Isaac D. Sales Rep Automotive ### " \[sensitive content hidden\] is great CarWars is seamless" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2025 Great experience with Car Wars! Streamlined our call service, improving efficiency and sales! Good deal Pros Car Wars is a game-changer for our team! \[sensitive content hidden\] made the experience seamless and easy! We love it! Cons Car Wars can be slow to load at times, causing delays during high-volume call periods. But this is just nitpicking. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LP Louis P. Product Specialist Automotive ### "Ed Voyles Kia " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2025 Car Wars is extremely efficient and practical to use. Makes life here at the dealership much better. Pros My experience with \[sensitive content hidden\] has been nothing short of exceptional. Truly top tier in every way possible. Cons Nothing I can think of at this exact time. My time using Car Wars has exceeded my expectations so far. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/267528/Car-Wars/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [800.com vs Car Wars](https://www.capterra.com/compare/208208-267528/800-com-vs-Car-Wars)