# Car Wars Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Car Wars the right Call Tracking solution for you? Explore 29 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/267528/Car-Wars/reviews --- Car Wars 4.9 (29) [View alternatives](https://www.capterra.com/p/267528/Car-Wars/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Car Wars Ease of use 5.0 Customer Service 5.0 ## Pros and Cons in Reviews SB Sandra B GSMAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “The process is easy, relatable, usable but it is the people in the spots that are important, \[sensitive content hidden\] adds positivity to the training to any task at hand and that is very important.“ February 14, 2023 MG Marianne G BDC ManagerAutomotive, 501 - 1,000 employeesUsed the software for: 1-2 years. “The difficulty sometimes of the voice recognition to accurately match with the persons voice causing a misread of which representive was speaking with the customer.“ February 16, 2023 ## Showing most helpful reviews Showing 1-25 of 29 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Angela M. Marketing Director Automotive Used the software for: 6-12 months ### "Extremely valuable for identifying Problems with phone leads and how they are handled and when evaluating Marketing ROI" May 22, 2025 5.0 Extremely positive. Without CarWars it was impossible to Identify problems in our processes and easily bring to the attention to management to fix! Also relying on vendor phone reporting when they stand to gain the most from our marketing expense wasn't ideal with CarWars that is not a problem. Pros So Worth every penny! Helps us really identify problems in our processes when it comes to phones and the support is absolutely amazing! Its easy to use from the first day and we use it weekly for reporting and identifying where things may slip. Ask for \[sensitive content hidden\] as your Performance Manager! He is the Best!! Cons It was a little cumbersome to set up with our CRM, but that was because of our CRM not CarWars. Without the support from CarWars we couldn't have set it up alone, so their support team is top notch! Review Source GD Gabriel D. Managing Partner Retail Used the software for: 2+ years ### "Car Wars: 6 Years, Zero Regrets - Incredible Results" May 7, 2025 5.0 I've worked with Car Wars for over 6 years, and I can confidently say they are in a league of their own—both in terms of their cutting-edge technology and, more importantly, their people. Their platform has been an invaluable tool for tracking and improving our dealership’s phone performance, but what truly sets them apart is the exceptional level of support and partnership they provide. Our account rep, \[sensitive content hidden\], is hands down the best rep I’ve ever had the pleasure of working with. He consistently goes above and beyond to ensure our success, whether it's proactively providing insights, helping us troubleshoot, or simply being available when we need him. His dedication, knowledge, and genuine care for our business have made a huge impact. If you're considering a call tracking solution in automotive, look no further than Car Wars—they’re the real deal. Pros Outstanding Technology – Industry-leading call tracking tools that deliver measurable results. Exceptional Support – Customer service and support are consistently top-notch. Long-Term Reliability – 6+ years of consistently strong performance and value. Account Rep Excellence – \[sensitive content hidden\] goes above and beyond with proactive support and genuine partnership. Business Impact – The insights and tools provided have made a real difference in dealership performance. Cons Car Wars has consistently delivered value and exceeded expectations over the years. I can't think of a single con. Review Source NH Nigel H. Sales Automotive Used the software for: 1-2 years ### "Great Company " May 27, 2025 5.0 Great company easy to get in contact with someone if you’re in need of help. There always available yo help trouble shoot Pros Car wars Stays on top of clientele helps with flow of day to day activities ensuring customer needs are met. Cons Car wars has a Very aggressive approach. Sometimes callers aren’t noting up interactions properly. Read dealership notes in CRM for follow up. Review Source MM MONIQUE M. Sales Person Automotive Used the software for: 2+ years ### "\[sensitive content hidden\] is the Best" May 27, 2025 5.0 Our experience with Car Wars has been outstanding, and that’s entirely thanks to \[sensitive content hidden\] . From the very beginning, \[sensitive content hidden\] has been the driving force behind our success with the platform. His support, responsiveness, and deep understanding of our needs have made all the difference. \[sensitive content hidden\] doesn’t just do his job—he goes above and beyond to make sure everything runs smoothly. Without a doubt, he’s the reason we’ve had such a positive experience with Car Wars. We truly appreciate everything he’s done for us! Pros \[sensitive content hidden\] was attentive, knowledgeable, and always one step ahead in making sure our needs were met. He made the entire process smooth and stress-free, going above and beyond to deliver the best results. If you're looking for someone who truly has your back and knows how to get things done right, \[sensitive content hidden\] is hands-down the best agent for the job. Highly recommend! Cons Nothing. Review Source DQ Dennis Q. Internet, BDC director Automotive Used the software for: 2+ years ### "Internet Directory " May 13, 2025 5.0 Fantastic experience, \[sensitive content hidden\] really makes the experience next level. We are very appreciative of her support over the years. Pros Working with \[sensitive content hidden\] at Car Wars has been an outstanding experience. She’s knowledgeable, responsive, and truly invested in helping our team succeed. Her support has helped us better track performance, improve call handling, and hold our team more accountable. Car Wars itself is a powerful tool, but having someone like \[sensitive content hidden\] guiding us through it makes all the difference. Highly recommend both the platform and the service! Cons Still having issues with agent lines, identifying the dealership versus the assigned area code. If we could get that figured out, it would be fantastic. Review Source SF Sasan F. Sales Asscoiate Automotive Used the software for: 2+ years ### " \[sensitive content hidden\]" May 27, 2025 5.0 Our experience with CarWars has been absolutely awesome, largely thanks to \[sensitive content hidden\]. His professionalism, responsiveness, and commitment to our success have made a significant positive impact on our operations. \[sensitive content hidden\] is truly a pleasure to work with and a major reason why our partnership has been so effective. Pros \[sensitive content hidden\] has consistently proven to be an invaluable asset to our company through his outstanding work via CarWars. His dedication, attention to detail, and ability to drive results have significantly contributed to our team's success. Cons no cons Review Source EM Erick M. Sales Automotive Used the software for: 1-2 years ### " \[sensitive content hidden\] is the best" May 27, 2025 5.0 "Overall, Car Wars helped streamline our call management and improve accountability. While there were occasional hiccups with call routing and some learning curve with the interface, the reporting tools and call tracking features added real value to our sales process." Pros Car Wars improves lead response time, call tracking, and team accountability to boost our sales results. Cons Call transfers were sometimes delayed, and the interface wasn’t always intuitive for quick follow-up but over all it's great Review Source mE matthew E. Salesman Automotive Used the software for: 2+ years ### " \[sensitive content hidden\] best agent" May 27, 2025 5.0 Pros \[sensitive content hidden\] is the best agent possible. always helpful and answers all of our questions!!!!!!!!! Cons There is nothing bad about car war's. I think the site is very useful and very good to have for our dealership Review Source DD Dion D. Product Specialist Automotive Used the software for: 1-2 years ### "Let's Go \[sensitive content hidden\]!!!!" May 27, 2025 5.0 Overall, my experience great. \[sensitive content hidden\] helps make the experience that much more enjoyable. You have a great one there! Pros \[sensitive content hidden\] at Car Wars is a pleasure to work with. He answers all questions and never fails to get back to me. Cons Sometimes I do not get the alerts for missed call or text messages. Other than that, no issues that I can think of Review Source ID Isaac D. Sales Rep Automotive Used the software for: 1-2 years ### " \[sensitive content hidden\] is great CarWars is seamless" May 27, 2025 5.0 Great experience with Car Wars! Streamlined our call service, improving efficiency and sales! Good deal Pros Car Wars is a game-changer for our team! \[sensitive content hidden\] made the experience seamless and easy! We love it! Cons Car Wars can be slow to load at times, causing delays during high-volume call periods. But this is just nitpicking. Review Source BA Brittany A. Business Development Supervisor Automotive Used the software for: 1-2 years ### "I Recommend CARWARS " June 6, 2025 5.0 Great! Super attentive staff too if you ever have questions or need help. It helps us to keep track off calls, and we can easily search and go back to listen to calls if we have a discrepancy. Pros It is another set of eyes on our customer interactions, helps to save time by looking at quick recaps of calls too! Cons It assigns the calls to the wrong call takers at times-but you can fix it easily with the quick edit button. Review Source DW Darrell W. Service Manager Automotive Used the software for: 2+ years ### "Excellent dealership phone solution" May 22, 2025 5.0 Pros Best phone solution for dealerships I've used in over 20 years. From call tracking, recording, coaching and reporting, Car Wars makes us better and helps us ensure are guests are getting the experience we expect. Review Source DH Don H. BDC Manager Automotive Used the software for: 1-2 years ### "\[sensitive content hidden\] is the best!" May 28, 2025 5.0 Easy to learn, time to master! Pros The product is robust and fantastic, if used correctly! Nothing bad so far, it's just new and we're learning new ways to use it all the time. Review Source BS Brad S. sales rep Automotive Used the software for: Less than 6 months ### " \[sensitive content hidden\] is great" May 27, 2025 5.0 Pros The convenience is what i appreciate the most about car wars. Makes the job easier and me more efficient Cons honestly i havent come across anything i dont like about car wars as of yet. will definently be spreading the word Review Source LP Louis P. Product Specialist Automotive Used the software for: 6-12 months ### "Ed Voyles Kia " May 27, 2025 5.0 Car Wars is extremely efficient and practical to use. Makes life here at the dealership much better. Pros My experience with \[sensitive content hidden\] has been nothing short of exceptional. Truly top tier in every way possible. Cons Nothing I can think of at this exact time. My time using Car Wars has exceeded my expectations so far. Review Source DS Dexter S. sales Automotive Used the software for: Less than 6 months ### "\[sensitive content hidden\] was great" May 27, 2025 5.0 Pros easy to use. simple platform. very useful. \[sensitive content hidden\] made everything easy to understand. Would highly recommend Cons nothing. Review Source MG Marianne G. BDC Manager Automotive Used the software for: 1-2 years ### "CarWars - A great tool to improve your skills and that of your team " February 16, 2023 5.0 CarWars has given us the tools to locate areas within our dealership that needed special attention. As well as, giving us a window to see the areas of improvement needed for salesman, bdc agents, and the dealership as a whole. Pros Having used this as an agent and now as management, I can see the benefit of this program from both sides. As an agent, the recordings insure the ability to hear myself when reviewing one of my calls. Further, having the ability to review any call for that customer whether made by me, or a salesman ensures that I am aware of all conversations involving this customer. As a manager the ability to check the metrics to see how the team is doing ensures that I know the areas that I need to work with my team on. Also, the ability to review the call with the agent or salesman ensures that it gives you the best information to accurately coach them to improve their overall phone techniques. Cons The difficulty sometimes of the voice recognition to accurately match with the persons voice causing a misread of which representive was speaking with the customer. This leads to extra work in the form of having to go behind the system and edit its error in recognition.It needs a feature that if a call was missed but then a return call is done within a set timeframe it removes the missed call from the count (say within 12 hours of the missed call). This would ensure a more accurate representation of how many calls are actually not returned. Review Source ML Madison L. Internet Manager Automotive Used the software for: 2+ years ### "Car Wars is a must have for the auto business " February 21, 2023 5.0 Pros I love how you can keep track of how many calls you are making (can see daily calls,monthly,etc) I also love how you have the ability to see different metrics with the calls too. Cons I really can’t think of any areas to be improved off the top of my head due to everything with the software being very high quality and efficient Review Source SB Sandra B. GSM Automotive Used the software for: 2+ years ### "\[sensitive content hidden\] is the Positivity Needed" February 14, 2023 5.0 its easy, its engaging and it provides the feedback we need Pros The process is easy, relatable, usable but it is the people in the spots that are important, \[sensitive content hidden\] adds positivity to the training to any task at hand and that is very important. Cons all good don't have any suggestions for changes but will address them as needed Reason for choosing Car Wars integration to CRM Review Source AM Andrew M. Ford Sales Specialist Automotive Used the software for: 6-12 months ### "Very useful tool " February 24, 2023 5.0 Being able to have access to Car wars helps me keep track of how many calls I am making every day so I can make my call goals. I forget what is said in phone calls a lot with my customers so it is very helpful to have the call recording. Pros My favorite features are the call recording and the call tracking so I can always keep track of my sales goals and the conversations I have had with my customers! Cons I can honestly say that Car wars is a great product. Haven't found any cons myself, and I have been using it for almost a year. Review Source JR Jamal R. Sales Manager Automotive Used the software for: 1-2 years ### "Capitalizing with Car Wars" February 21, 2023 5.0 Turning potential missed calls into selling and teaching opportunities. Pros What I liked the most about using this software was the ease of tracking and following up on call made, missed, and logged. Cons My only complaint if I needed to list one would be a notification alert or symbol to show recent activity. Review Source MR Manny R. Internet Sales Manager Automotive Used the software for: 2+ years ### "I don't know how I would be able to work without using Car Wars" February 21, 2023 5.0 Fantastic. I use it every single day to monitor how I am working and how my employees are doing. Pros Call recording and AI and in person screening Cons Sometimes there are delays with tracking and the AI can sometimes make mistakes when transcribing and rating calls. Review Source FL Francisco L. INTERNET DIRECTOR Automotive Used the software for: 1-2 years ### "Car Wars #1" February 23, 2023 5.0 Pros Extremely easy to use product with easy to use "search for a call feature" Cons At this moment I can not think of any cons for Car Wars. Review Source AS Adam S. Call Center Director Automotive Used the software for: 2+ years ### "Great product Great Service" February 14, 2023 5.0 Pros Ease of use, integration with other applications and support is always great. Cons Some reporting needs to be fixed on staff activity download but other than that all good Review Source sT sandy T. BDC Automotive Used the software for: 1-2 years ### "My review" February 23, 2023 4.0 Pros Keeps up with number of calls from each employee. Records incoming and outgoing calls. Cons The Human Review is more often than not, incorrect Review Source Similar Products Featured ## Related categories [Call Tracking](https://www.capterra.com/call-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.