# SOGEDES.X Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about SOGEDES.X Software - reviews, pricing plans, popular comparisons to other Call Center products and more.

Source: https://www.capterra.com/p/267536/SOGEDESX

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# 

 SOGEDES.X Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)

SOGEDES.X

## What is SOGEDES.X?

SOGEDES.X is an omnichannel cloud solution for inbound, outbound and blended contact centres & call centres. X stands for Experience: customers are delighted across channels and the customer relationship can be managed easily and effectively. Advantages: Easy to use, intuitive interface, fast onboarding, clear contact information and support through automation, comprehensive routing settings and drag-and-drop functions, DSGVO-compliant data storage.

## What is SOGEDES.X used for?

[Contact Center](https://www.capterra.com/contact-center-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
available

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Do you work for SOGEDES.X?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.sogedes.com&name=SOGEDES.X)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### SOGEDES.X

0.0

VS.

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

Contact vendor

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

0.0 (0)

Ease Of Use

4.6 (1,733)

Value For Money

0.0 (0)

Value For Money

4.6 (1,487)

Customer Service

0.0 (0)

Customer Service

4.7 (1,506)

## SOGEDES.X alternatives

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$61.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)

[4.3 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

Starting price

$75.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

87%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Activity Tracking

Track and document all activities across devices, networks, and other systems

Agent Interface

Agents can view and manage all customer requests and interactions.

Alerts/Escalation

System alerts about the need to escalate an issue or request

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

API

Application programming interface that allows for integration with other systems/databases

SOGEDES.X 73 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Agents can view and manage all customer requests and interactions.

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

System that automatically dials calls

Tickets are automatically assigned to specific agents based on predefined rules

Distribute/route/connect calls

A call center that both makes and receives calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Track and report on call outcomes

Manage and track all past and future calls.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Provide agents with a typical response for common call subject matter

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Transfers live calls to other agents

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Provides a channel for team members to share media files, communicate, and work together

Computer-telephony integration is the use of computers to manage telephone calls

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Access previous interactions or concerns to maintain customer relationships

Alter the layout and content of reports

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Assemble applications and processes by dragging over and arranging pre-built components

Manage, store and organize emails within the system or via third-party apps

A call center that primarily receives calls, typically customer service focused

Track interaction history by documenting conversations for contacts

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Ability to chat online in real time

Agents choose who to call and when

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Manage and support multiple languages

A call center that primarily makes calls, typically sales focused

Organize and manage the accomplishments and development of employees or performance of applications or systems

Adjust communications based on previous interactions or personal preferences

Set of pre-recorded messages for candidates that can be shared before, during and after the video interview

System calls multiple numbers at once and connects the agent to the first number that answers

Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls

Focuses on improving processes by collecting data and spotting bottlenecks or other challenges.

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Engage in direct, instant messaging with customers, users, etc.

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Send messages via SMS

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Turns text into natural sounding speech

Set up connections to third-party platforms to improve business processes

Track, manage, or resolve user requests and IT incidents/issues

Computer-based system that allows users to send and receive voice messages

Create, design and manage workflows for repetitive tasks

A set of processes to optimize the productivity of its employees

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## Pricing

### Starting price

Contact vendor  
for pricing

Free trial  
available

## Integrations

[

WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[

Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Telegram](https://www.capterra.com/p/180347/Telegram/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Viber](https://www.capterra.com/p/180348/Viber/)[

Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[

Twitter/X](https://www.capterra.com/p/214056/Twitter/)

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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